Conveniently located right off River Road. Always a seamless experience coming to this spot. I usually come here if i need to return one of my Amazon packages. Staff are super friendly and helpful. Parking gets a little busy, I see many people just park in the emergency lane and quickly run in and out. read more

The UPS Store - Shipping Centers Near Me - Edgewater, New Jersey

DON"T GET PASSPORT PHOTO DONE HERE! I asked the girl, "has anyone ever said that their photo was denied?" to which she responded, "no." I received my pictures promptly after and they were very bright and washed out. Fast forward to my appointment days later... the passport agent said, "we can't accept these photos." read more

Employees are incredibly friendly and helpful Carlos, Ivan and Adam gave me all the best options for shipping out my large and heavy package. If you need something shipped, come here ! read more

The UPS Store - UPS Storefront - Shipping Centers Near Me - Edgewater, New Jersey

Great store excellent service their 100% better than staples, they have the friendliest staff a complete service.love this store.

Three folks at the counter moving customers along quickly & pleasantly! An example for other UPS stores to follow!

I went here to have a document notarized. From there, I went to the Bergen county clerk office for sign off until they let me know that the notary was not registered in Bergen county, but rather, in Hudson county. This should have been disclosed to me considering the store is located in Bergen county and they reviewed my documents that verified my address was in Bergen county. This was an extreme inconvenience and delayed the process for my application which was time sensitive. Disappointed- they should really disclose this. read more

I have to say - I was so impressed with the Edgewater UPS store that it compelled me to write a review. This store gets BUSY. I went in a few weeks ago to get a passport photo taken, and there were a ton of people in front of me AND behind me. I thought, "Dang, I am going to be here forever!" Not so! The workers zipped through the line like it was nothing, and all the customers had a variety of package needs. When I got to the line, I looked up at the employee and said (with guilt in my voice), "I'm sorry, I know you have a lot of customers, I need to take a passport photo." He shook his head and said, "Don't worry, everyone needs to understand patience." Less than 10 minutes later, I was all settled up. Super efficient place! I will definitely keep this store in mind when I need to ship something out. It's a bit out of the way for me, but if it gets the job done, it's worth it. read more

Came in to this location to drop off a return. It was a quick experience. The staff were energetic to help me which was nice to see. The hours here are better than other locations. Plenty of parking since it is located in a shopping center. read more

The UPS Store - Shipping Centers Near Me - Edgewater, New Jersey

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Great customer service and friendly staff. Organized and efficient. The manager is hilarious- who knew a quick stop to the UPS Store can be such an enjoyable experience largely due to the amazing staff!! Recommend! read more

The owner, Young, is friendly and helpful. Love stopping in when I'm in town. The staff is always eager to assist with printing or shipping, whatever I need. read more

These amazing and meticulous workers were extremely helpful with my shipment. I loved the help from Adam, Carlos, Angel and John, they were really patient with me during the entire process. I look forward to their services again! read more

Customer service was terrible. Employee and manager were disrespectful to both me and my husband. Notary service was incompetent. Clearly they only respond to positive reviews, which confirms how poor their customer service is. Our next review will be reported to the Better Business Bureau. read more

I rarely write reviews but wanted to take a moment to thank Linzel and UPS Edgewater for recently making my shipping needs as easy and seamless as possible. I was assisted promptly and Linzel was super helpful and efficient. I'm happy to know I have somewhere local I can rely on! read more

The UPS Store - Linzel from UPS-Edgewater. Always helping with a smile! - Shipping Centers Near Me - Edgewater, New Jersey

Avoid this store, they dramatically overcharge for packing. I had a prepaid shipping label for a RMA frying pan, all I needed was a box and a little packing material. They charged me $21 for essentially a box and some packing paper. Another time I went here and they wouldn't print out a shipping label I had and the computer was not working. Yet another time I went with a prepaid label to ship a pair of sneakers and they wanted to overcharge me for a box. Very much seems like the franchise owner is taking advantage of customers because of the location and relative affluence in the area. I used to go to UPS Store in another area of NJ and the prices were never as high as they are here. Totally suspect and untrustworthy. read more

DO NOT GO HERE UNLESS YOU WANT YOU PACKAGE STOLEN! Dropped a package off with a prepaid return label from work and all they can say is, must have gotten lost when the tracking number never showed it checked in.. The manager is rude, arrogant and is obviously part of the problem at this store. read more

AVOID USING THIS STORE THEY DO NOT CARE ABOUT THEIR CUSTOMERS I've been going here for years and the service has BOTTOMED OUT. I Wish I could leave minus stars. I dropped off an expensive irreplaceable package insured for 450.00 because of all the horror stories surrounding the USPS due to Trump hiring that incompetent idiot as the Postal Master. BIG MISTAKE! Within a day my package was immediately lost. After waiting a week I emailed the store twice to see what had happened as the tracking showed that the package had basically vanished. The store ignored my emails. I received NOTHING, No acknowledgement of my missing package, no return emails, THEY DO NOT CARE Then I called the store 5 times and.each time it went to voicemail as they are TOO BUSY TO PICK UP THE PHONE! Hey Mr store owner here' a tip - Hire More people - when you run a business you need to answer phone calls. Since no one would pick up the phone I had to go to the store and wait in a long line outside of the store because they are understaffed, Of course after waiting for 15 minutes I find out that they had no clue where my package was. WASTE OF TIME DISORGANIZED CLUSTER___________ The employees are college kids with lazy and lame worth ethics and zero personality who do not care about your package let alone the service they are supposed to be providing. The owner hides in the back of the store and does NOTHING to make sure his business is running smoothly. Once again I repeat - AVOID USING THIS STORE THEY DO NOT CARE ABOUT THEIR CUSTOMERS. I learned my lesson- NEVER AGAIN -I will use Fed Ex next time I need to ship an important package. read more

my husband and i always have our packages sent to this location and pick them up every Monday morning. EVERYSINGLETIME they see me coming, they're ready with my packages literally in and out within 20 seconds it's crazy. love this location and its employees! read more

Love coming here , customer service is great , the lines go super fast , workers are helpful , always in and out

Avoid going there!!!! Though the store is in a convenient location, I will go to another one if I have the opportunity. They have abusing practices against the client like charging for a small piece of tape in a box (that other stores kindly help) and charging 10x more for printing. I have never seen a UPS store like this, and believe that I've already seen ones with terrible services. read more

The young people who work here do a great job, and are true professionals. I've used the service many times, and each person is very nice. They have mail boxes if you need an address for business mail. read more

This UPS store is a convenient location for me. I've dropped off numerous returns here in the past. The staff is pretty friendly. At times I've walked in and the store seemed to be a little on the messy side, which is why they did not receive 4 stars. read more

I'm so sorry there is no zero star rating available which I would give without hesitating to this group of apathetic, rude, adolescents who never make eye contact, don't have the decency to say a simple hello and appear to be annoyed by working and the presence of a customer. I am truly appalled at the disinterest and, frankly, disgust shown by these "workers" who appear to have a sense of entitlement. It truly pains me to walk into the store but it is conveniently located but once inside, like a prison sentence. I wonder why the attitude is so blatantly apathetic as if they are doing the customer a favor. Maybe the franchise owner should reassess these employees as there are many people out there without jobs who would put a smile on their face and happily come to work. It would not be any one of the employees I have encountered at this location on every visit (today being the last ever). It's pathetic and insulting. Apparently my experience is a common theme if you read the other customers reviews. FedEx here I come!!! I wonder if Amazon is aware of this disaster of a location!!!??? read more

Seriously overpriced. Went to print a document and was charged for both the back and front of one page as 2 pages. UPS stores tend to be ripoffs. Have no plans to use them anymore. read more

Got to store 10 minutes before 3pm which is when the store closes on Sundays and doors were locked. After 5 minutes a young gentleman walks outs and rudely tells everyone waiting outside that the store is closed to come back tomorrow. Great customer service.......NOT!!!! read more

This store is sloppy and incompetent. They assume no responsibility for lost packages that have been dropped off at their location- but never made it on the truck, SIT on people's large packages as chairs, and then get defensive and surly when you question them. Corporate UPS should seriously drop them unless the owner can hire new staff. Not all are bad... but the people receiving pre-labeled packages are by far the worse. Miserable people who hate their jobs and it shows in their work ethic and their customer facing behavior. I would suggest people take the extra 20 minutes and stomach the traffic and go to the fort lee UPS store, but the employees and owner really wouldn't care... it's just a paycheck.., no accountability for doing the job correctly and no responsibility for corporate brand image and customer experience. read more

Tried using this place for a simple document print job. Awful. 1) 24 hours after submitting my order and no follow up, I called, and they seemed surprise I had an order and said, "we'll print right now." Weird. It was supposed to be ready the day before. 2) Upon pick up, half of my order was missing. I had to re-email the document again. 3) Their printer was leaving horrible marks all over the prints, making them unusable. They had no way to fix the printer. "Yeah, our printer has been doing that. Sorry." I understand printers can have issues, but then don't accept print orders. I'm not borrowing my grandma's printer; I was expecting professional print service. The staff was very friendly and gave me a refund, but you shouldn't offer a service if you can't fulfill it. I can't imagine if I was printing something super important like a resume, I would've been screwed. read more

Hi this is Pardeep and today August 28 I went to the ups store and two people working over there one the girl and the other is the black guy I was so nice to them and tell them hi and this one returning for Amazon and then I've already sticker everything and the girl she cannot scan so I said you can do it manually she said OK and she going to do and the other black guy standing there and he came over there and put my box in front of me said told the girl no don't have to do and he don't let her do, problem don't do the way he insulted me like I am standing his house he is showing me his eyes very bad attitude in future I never can go there I will find other place because of him read more

Tried to send a package out here on my company's account and was told by the employee that this store couldn't do it but the Fort Lee UPS Store could. Long story short, I trek up to Fort Lee only to be treated rudely. Apparently, a UPS Store franchise allows the proprietors to set their own rules and standards are laxly enforced. I was then told to drive to the Secaucus Store where they surely could accommodate me. In rush hour no less. Fool me once .... I ended up wasting so much time traveling from store to store that I missed the UPS Shipping Center deadline. read more

They don't charge certain people but charge others to print a label. Female who is "in charge" is not fit to be in a managerial position.

Manager and employees are rude. The store doesn't open the hours it's supposed to open. Went there on a Saturday where the hours are 9am - 5 pm. There was a line of people waiting for the store to open and it never did. I waited for over an hour and no employee or manager showed up to open. I called the store phone number and got voice mail. Called UPS customer service 800 number and after the recording it hung up on me. This isn't the first time this has happened. You need to fix the problem. read more

Rude rude rude. Can't even greet the customer? 'Ma'am put it on the scale'. That's all you can manage to say. Not able to answer any questions about Amazon returns read more

I had to return something from Amazon so I went to UPS. Amazon said UPS would provide me with a box to ship my equipment. I went and a girl who had a stank attitude named Carolina said UPS will not give us a box for my item (which is a electric scooter) I told her I would pay for a box. With attitude she began to measure my scooter and then said they would charge me $75 for a box... just so I can place my scooter in abs they can ship it. I contacted amazon and they said UPS is suppose to provide me a box. The point is... it's not paying for the box, it's the attitude of Carolina. Not graceful and she didn't even bother to double check and see if that policy was true which it is because I contacted amazon right after. I also think 75$ for a box is ridiculous. Carolina was not kind of graceful and I felt uncomfortable speaking to her with her aura. read more

Super friendly, super efficient. I always go here for all my amazon prime returns! Love this spot and so glad that it's so close to my apartment! read more

Terrible attitude of people working here (specially the skinny white kid who was working on the returns). He kept throwing things here and there and spoke rudely. No one is forcing him to do the job. read more

The two young women who are working this morning, (December 11, 2021) made me feel as if I were a nuisance, couldn't tell me how long I would have to wait for 60 copies front and back, had to figure out how to make said copies and informed me that their particular UPS Store doesn't accept Store coupons for discounts. They also proceeded to take other customers when my copies were done. read more

the worse experience at a UPS store, i was a customer for 4+ years and in December of 2021 i went into the store to ship my daughters xmas gift which was an expensive coat, my fault i didn't take extra insurance but the package was either never labeled and shipped or picked up by UPS driver and lost. for months i have been trying to get a refund on the shipping costs and the minimal insurance and getting a runaround, the store says UPS owes me the money and UPS says the store owes me money, the investigation was closed and denied twice, what the hell does that mean? i personally think the store either kept it or lost it. I asked the store for copies of the investigation papers and they refused. i will never visit this store again, ill use FEDEX.... read more

Amazing service and Daniel is always so helpful and kind and always quick, highly recommended coming to this ups store

I visited the store on August 17 and had very bad experience as I was mistreated by one of the workers Yalithzel. I had questions about printing services. I printed 17 pages however I did not understand the charge as they charge per page + per minute to use the computer to print (over $9). I tried to ask workers to explain. Yalithez was very rude and disrespectful including calling me sarcastic names. I was there with my 2 years old and 7 years old boys who witnessed the situation among with customers walking in and out. Finally, I left all the copies behind and left the store even though my cc was charged. I will never be back at this store. There are no clear instructions regarding the printing services and employees that work there are not helpful and rude. read more

Everytime I go into this store the UPS Clerks behind the counter are very polite and knowledgeable. Some people have different opinions but my experience has always been positive and I have been going to this store for over 6 years. Keep up the good work... read more

Went to notarize the 3rd document in 2 weeks that is in French and apparently they have just decided to no longer notarize French documents. We were turned away very rudely by all 3 employees working today, 2/13. Terrible customer service. Will gladly drive an extra 10 minutes to avoid their rude and holier than thou attitudes. UPDATE with response. According to NJ law you are allowed to notarize a document in another language. You must simply confirm that the right person is signing. All employees were INCREDIBLY rude. There is no benefit of the doubt as I have copies of my COMPLETELY French documents with YOUR employees notarizing. We went to another UPS location that actually had nice and helpful employees. Good to know it's not all UPS. Just your location. read more