I paid $60 for second day air and guaranteed delivery by 10:30 am on a Wednesday for a package I shipped. I was promised it would be there then. Well I check on the package and now it won't arrive until Thursday! I could've saved $30 on shipping if I wanted it there a day later. Do not trust this place to get your packages where they're going when they say they will. I will never use this location again. If I could give zero stars I would. Update:: they did end up refunding me the difference in the shipping costs and I really couldn't ask for anything more than that. They were friendly and apologetic so I am amending my score to reflect that. Thank you for being professional and taking care of this issue. read more

Fast friendly and reliable package service including boxing and great for Amazon returns.

Came here during Christmas to have some fragile Christmas presents packed and shipped. They packed everything beautifully and each box arrived intact and not broken. These guys know how to properly pack a box. I'll definitely be back to have them pack and ship my stuff! read more

This store has the worst management and customer service I have ever experienced anywhere. I have ordered a softball team banner from them for the last 3 years. The first one was the only good experience I had. Last year I took my design up there a week before I needed the banner and showed it to the girl. I had the logo's I wanted printed already, I had a picture of the design from last year so she already knew what background we wanted, and I wrote the letters out for her on a piece of paper. They were also the same as the year before with the year and one number different. So she didnt have to design anything. All I had to do was get the pictures of our team to her. Which I took of each girl in front of a green screen. So all she had to do at that point if she had already prepared by getting the rest of the design ready was cut and paste the girls pictures on there. I asked her "When will the banner be ready by? Because we really need it by Saturday but if you cant do it that soon I understand". She told me it only took an hour to print once she finished putting the girls pictures on there and told me it would be no priolem to have it ready by Saturday for $115. However when I went to pick the banner up after she texted me to let me know it was ready I was told it would be $140 because she added a rush fee of $25. This was after she also told me the other girl that works there and does banners was on vacation and another was either out sick or on maternity leave, I dont recall which, and she had to come in on her off day and put a hold on all her other projects to do mine. First off its not the customers fault at all if you guys are not properly staffed. You shouldn't have guaranteed the banner by Saturday if you were understaffed. And if a rush fee of $25 to have it ready by Saturday was a possibility you should have given me the option instead of guaranteeing it by Saturday. Because I would have said "no thank you, we can wait". Secondly if she had put the design together a week ahead when I brought her all the design details the only thing she would of had to do was cut and paste the pictures. Which I also got to her 24 hours before we needed the banner. This year was even worse. They quoted us $150 right up front. As a business you need to pick a set price and quit changing it. Its unproffessional and makes you look like you dont know what your doing and are greedy.The banner we ordered the last two years was on vinyl. So were all the other teams in our league who also ordered a banner from them from my recommendation. But this year they printed our banner on mesh and had the audacity to tell us they always print sports banners on mesh. First off, no you dont. Secondly that wasn't what we ordered and it looks terrible. You can't even see any of the girls faces. And thirdly when we went up there and explained that we didnt order mesh thats when he had the audacity to look us in the face and say thats what we always print it on. Even though we have two banners from previous years printed on vinyl. And when we asked for a reprint on vinyl like we ordered he refused. When we asked for our money back he refused. When we asked for the store owners number he wouldnt give it to us and said he would take our number and have him call us. Well of course no one has called us. Because of the rudeness and overcharging from last year one of the teams in our league went to someone else this year. Now, after this fiasco as well and the horrible customer satisfaction they have lost the business from our entire league forever. Decatur is a small town and I personally hate to see small private owned besinesses go under because we need all the commerce we can get. A simple reprint would have went a long way to preserving them getting a guaranteed $115-$150 (once they pick a price) every year from 3-4 teams. So if your mailing a package go there, but if you need any other services at all I recommed you go somewhere else. read more

This past Friday I had to ship a package and Stephanie was very friendly and helpful in helping me ship a package to Arizona. They are one of the cheapest places in town for shipping UPS. read more