I have gone in there several times and received great service. I highly recommend them.read more

The person answered the phone quickly. When I gave them the weight/dimensions of a box and the…read moreshipping address, the person was so helpful by telling me all 3 possible prices: USPS, UPS, and FedEx. We have used this company to ship things a number of times before now. They always give Super customer service, even over the phone!

The gentleman in this store was very nice and he helped me with a notary and took his time with…read morehelping me send the documents out highly recommended

Convenient and great service. Located on a main highway their parking lot has plenty of parking and…read morethey staff is quick and well trained.

I absolutely do not understand the ratings. I have had a mailbox there for a decade and have never…read morereceived anything but stellar service.

Great service Easy parking…read more Lots of staff Gotten kinda expensive since last time Paid almost double to ship similar item

Be forewarned once you close your account you are no longer important. I opened a mailbox when I…read morefirst started my business. A few years later once successful I closed my account. The next week one of my customers mailed me a $10,000 check there. I asked the proprietor what they did with my check and he told me they threw it away since I no longer had a paid mailbox.

Friendly and helpful staff. Easy to drop packages off and they will package things up for you.read more

If I could give Parkway Pak-N-Ship ten stars I would. I truly appreciate the exemplary packing of…read morean antique bed that made it all the way to California in perfect condition, well before the estimated delivery date. But the extra, beyond-required customer service, involving on-going communication and additional assistance was even more exceptional. Every detail of the long distance transaction was a pleasure. Wish I lived nearby so I could use Parkway Pak-N-Ship again and again.

Customer service was lacking. The store was a disaster and uncomfortably hot while waiting for…read moreservice. After answering all the standard questions (if we had liquids or hazardous materials) they were being nosy asking what was in our colorful box we were shipping. That made us both uncomfortable. We won't be back.

These people are incompetent! and Rude! My son took a box…read morethere to mail. They put stamps on the box. The USPS returned it to our house with a sticker saying that boxes over a certain weight cannot have stamps. (I am assuming this is some reaction to terrorism) I took the box back up there and the lady said that she knew it wouldnt go. But she still put stamps on it anyway. Then when I told her I needed it fixed, she said I would have to pay (AGAIN) the postage for the metered mail. She expected me to pay her business for her mistake. She was very rude, made no effort to correct her own mistake. If mailing is their business, they should be aware of the guidelines for the USPS and never allowed a box with stamps to go through their business.

My husband and I had a great experience yesterday at this UPS store! They are conveniently located…read moreto our home and we caught them at a great time of day (around 3:10-ish) to take our passport photos!! Fortunately, the two sweet young ladies working were not too busy and were able to help us right away! I wish I had gotten their names but I didn't want to be all touchy by getting the business cards out of their holders (I know, weird, but whatever). I'm happy we used UPS because it was a one-stop-shop for us regarding renewing our passports. Our initial passport applications were rejected for the photos we submitted (we took them at home and printed them ourselves and the passport photo instructions are crappy to be honest). Enter these UPS pros to fix it for us!! For example, the passport photo instructions do not mention that you can "smile but you cannot show teeth" and, for me, I needed to "push my shoulder length hair behind my ears." In mere minutes the husband's surly-looking photos were all set and ready to put in the envelope and ship! The sweet manager (I think she was) was having problems with the camera for me - I BROKE the camera ha ha! And both she and her associate had to take ~ 8 pictures to get an acceptable one. They were sweet each time apologizing, when it wasn't their fault, there was an issue with a line appearing on the digital photo preview and it was difficult to get that line to disappear. Anyway, they finally had acceptable shots for my passport application and like I said, we purchased the envelope, an auxiliary greeting card, packaged everything to ship off, received our tracking information and were done! Nice to photograph, print and ship in one location! I think all said and done we spent ~ 35.00 here - the photos were slightly less than what CVS and Walgreens charge which is 14.99 per person to get 2 passport photos taken/printed. Plus, again, we paid for the shipping, an envelope, and a greeting card. Sweet! They got fairly busy while we were there with people checking their in store P.O. boxes, dropping off shredding items, shipping (apparently using a UPS app), and just generally dropping off. All customers were socially distancing and both of the staff treated each person nicely, politely, and efficiently while also fielding phone calls. My husband uses this store for returns (Amazon, etc.) and reported that it is consistently busy and they always do a good job. Thanks UPS ladies! I feel confident now we will get our passports, since you ladies obviously have the process down pat! :)

Definitely need some customer service training. They give conflicting information about when…read moreovernight package cutoff is, was sold two single stamps once. Then next time was told they don't sell them.

This place gets on my nerves! They charge you for EVERY little thing! Tape , printing a label,…read moreetc. I'm done with this place for awhile but they are conveniently located right off of Hwy 11.

I've come here several times recently. They accept UPS, Fedex, and USPS packages. It is in a…read moreconvenient location, right off of Highway 11, and is great to drop off any items that won't fit in your mailbox. The staff are friendly and helpful. They have plenty of shipping supplies here. They even have a drive through lane which is very nice for just dropping off packages and being on your way. The main gripe about this place is also due to its location. The cramped parking lot it shares with Starbucks. The Starbucks line will wrap around the building, making it hard to get out of parking spots and even blocking the drive-through lane for this store. It's a real pain / hassle and I wish something could be done about it, but I don't think there is anything that can be done, sadly.

Doesn't have a notary service despite being able to book an appt online for it. I would call to…read moreconfirm any notary service appt you book with UPS.

I never even realized this location existed. I needed to return something we had ordered from…read moreAmazon and didn't need. It took me only a few minutes and I was able to do this on a Sunday.

I had return item to ship. I needed it to go out asap. I had never used FedEx up to this point. I…read morewent in with a lot of questions, feeling ill prepared. The young man who waited on me had all the answers, was courteous, professional, and expedient! . And the price was right! 5 solid stars

Could have been better staffed between 5-8pm. Seems all of the help left at 1500. When I got here,…read morethe clerk was simultaneously helping me and another customer with two other customers waiting for service. The fedex carrier was picking up the boxes and graciously waited a good 30 minutes for the clerk to finish up my 2 boxes. I've had better service in other Fed Ex stores. My suggestion is to go to this store earlier than 5pm.