1. The UPS Store

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Madison, AL

The UPS Store

5.0 (1 review)
Open • 8:00 am - 6:30 pm
Updated 2 months ago

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Shipping centers

Copymaking services

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2 months ago

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The UPS Store

The UPS Store

(14 reviews)

My husband and I had a great experience yesterday at this UPS store! They are conveniently located…read moreto our home and we caught them at a great time of day (around 3:10-ish) to take our passport photos!! Fortunately, the two sweet young ladies working were not too busy and were able to help us right away! I wish I had gotten their names but I didn't want to be all touchy by getting the business cards out of their holders (I know, weird, but whatever). I'm happy we used UPS because it was a one-stop-shop for us regarding renewing our passports. Our initial passport applications were rejected for the photos we submitted (we took them at home and printed them ourselves and the passport photo instructions are crappy to be honest). Enter these UPS pros to fix it for us!! For example, the passport photo instructions do not mention that you can "smile but you cannot show teeth" and, for me, I needed to "push my shoulder length hair behind my ears." In mere minutes the husband's surly-looking photos were all set and ready to put in the envelope and ship! The sweet manager (I think she was) was having problems with the camera for me - I BROKE the camera ha ha! And both she and her associate had to take ~ 8 pictures to get an acceptable one. They were sweet each time apologizing, when it wasn't their fault, there was an issue with a line appearing on the digital photo preview and it was difficult to get that line to disappear. Anyway, they finally had acceptable shots for my passport application and like I said, we purchased the envelope, an auxiliary greeting card, packaged everything to ship off, received our tracking information and were done! Nice to photograph, print and ship in one location! I think all said and done we spent ~ 35.00 here - the photos were slightly less than what CVS and Walgreens charge which is 14.99 per person to get 2 passport photos taken/printed. Plus, again, we paid for the shipping, an envelope, and a greeting card. Sweet! They got fairly busy while we were there with people checking their in store P.O. boxes, dropping off shredding items, shipping (apparently using a UPS app), and just generally dropping off. All customers were socially distancing and both of the staff treated each person nicely, politely, and efficiently while also fielding phone calls. My husband uses this store for returns (Amazon, etc.) and reported that it is consistently busy and they always do a good job. Thanks UPS ladies! I feel confident now we will get our passports, since you ladies obviously have the process down pat! :)

Definitely need some customer service training. They give conflicting information about when…read moreovernight package cutoff is, was sold two single stamps once. Then next time was told they don't sell them.

FedEx Ship Center - OUCH!!!  A corner of the box got me!

FedEx Ship Center

(38 reviews)

Walked in needing to pack and ship on a company account. This location does have some packing…read moresupplies, but it doesn't look like it carries as much as some of the other service centers. The account had an issue, but the ladies at the kiosk were super helpful in recommending solutions and explaining the issue so I could find a resolution.

If I could give them zero stars I would. The delivery driver keeps delivering packages to the wrong…read moreaddress for just about everyone in our neighborhood. It's almost as if they intentionally deliver every single package to one house in our neighborhood and is expecting that homeowner to deliver all of the mis-delivered packages to the rest of our neighborhood. Ridiculous! Here is his photo from a screenshot that I took from my camera footage. Here, he is delivering my 'neighbors' package to 'my' house. He also left the package in the driveway instead of leaving it on my covered front porch or my covered side porch where I have a package delivery box. At this point, I don't think retraining would help. He should be fired. Where do they find these people??? People should stop using FedEx and make them suffer the consequences of hiring lazy, incompetent people just to have a warm body and prompt them to start hiring people again who will actually do the job they were hired to do and do it right. Be the solution, not the problem! And if you are this delivery driver and you are seeing this, SHAME ON YOU SIR!!! Or if you know this guy, tell him to DO BETTER!!! And I am still waiting on a return phone call from earlier this month regarding my missing package. Won't hold my breath on that because they clearly give zero cares.

The UPS Store - shipping_centers - Updated October 2026

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