I popped into this location to drop off a package. The overall experience was standard...that is, until I forgot to grab my receipt from the kiosk and proceeded to get into my vehicle. A female employee was seen running out of the store toward my car, letting me know I had forgotten my receipt. That elevated the entire experience. Kudos to the professionalism of the staff. read more

The UPS Store - Mailbox Centers Near Me - Cockeysville, Maryland

Alex Cooper auction buyers don't use this UPS Store for your items, and this is from a person who has worked with numerous UPS stores across this country to ship auction items. Store owner and manager refuse to take accountability even when they acknowledge staff mistakes. Unfortunately the highly valuable one of a kind Chihuly glass piece shipped by UPS Store 0542 arrived broken, which is why you put appropriate insurance on UPS packages. This is where the UPS store failed me by incorrectly assigning half the insurance value requested, which has cost me almost $3,000 in claim value. I reasonably requested a 100% refund of the $595.20 packing and shipping costs to provide a small portion of the money I was unable to recover. Since that request the UPS Store owner and manager has tied themselves in knots explaining (when I can actually get them to engage in a conversation) why they don't owe me any refund on what I paid them, while acknowledging their staff made a mistake on the insurance claim value! THIS ISN'T THE STORE YOU WANT TO DEPEND ON IF THINGS GO WRONG! read more

Great staff! Patient and helpful! There is never a long wait, and very friendly people on duty at all times.

Such a nice store! I'm an elementary school teacher, and they generously donated spare boxes for a school project. Thank you, thank you!! read more

I would not recommend this UPS store and if you need to ship something, definitely get an estimate (must have whatever already boxed) and try a different location to get another estimate. I had no idea rates for the same item could vary so much. Very recent experience with this location and another in the same area - this location quoted $106 to ship the box, the other location quoted $56 to ship the same box. Same contents, same destination, same day for the estimate. In these times of tight money, that's a HUGE difference. Both of these places are UPS Stores. After doing some research, I discovered that UPS Stores are supposed to charge the same shipping rate for an item but are free to tack on any number and kind of incidental charge they want. That said, I would have appreciated disclosure of all additional charges. Insurance was a separate matter and this location charged more than the other location per $100 for insurance. Just be aware. read more

I've been using this UPS drip-off point for years. They are great people. you just need to understand that at certain times of the day, week, year...they get swamped with customers. Plan to visit mid-morning or late in the day. The parking lot is small so if you go there at lunchtime, expect to have parking problems, they are surrounded by restaurants. Be patient, and considerate. Getting angry with them won't make things better! read more

If I could leave a negative review I would. This place is ridiculous. They want you to pack and ship amazon yourself. They won't pack it anymore. When I asked about a box, the guy said I had to do it myself and then told me to get out. DO NOT GO HERE!!! read more

The costumer service was wonderful. I was treated with respect. The staff was very helpful, they helped me ship my package with haste and on time. This location is great and more people should go here. read more

Find another UPS store! Raj was completely unhelpful. I understand needing to purchase a box to ship something, however, making someone buy an entire roll of packing tape in order to ship that box I thought was a bit excessive. Basically needing just two strips of tape to seal a box, with a roll of packing tape sitting right on the counter, Raj explained that I needed to purchase an entire roll of packing tape in order to complete my transaction. There are too many other UPS stores around to ship your goods. Find them, use them, not This location! 9/27 Update, a response to Divyesh P. of the UPS Store... Thank you for the response and complete work of fiction! Need I remind you, you were NOT there. The fabricated, elongated recommended services your employee "suggested" never happened! Nice try. He simply asked if I needed "packing" and I said no. The condition of the contents were of no concern of mine. I agreed I needed to buy a box. In fact, that was one of the primary reasons for coming in in the first place. I never said I was only spending $2.00 for the box (another fabrication). I NEVER purchased a box from you. Another lie. and Raj was adamant about the fact that could NOT use the opened tape, already mounted on the tape dispenser 6" to his left on the counter to seal the box. Now, all BS aside, I worked for UPS for 3 years in preload at Burtonsville. I've handled literally hundreds of thousands of packages. I know the tensile strength of packing tape. NO "special tape" is necessary to seal a box weighing less than 10 lbs. Your man Raj was was simply being unhelpful and trying to scam me for something that the OTHER UPS Store (Hunt Valley! Very helpful! Great location) only 7 min. North! ) was happy to do. Btw. Their box was only $4.71. So thank you for the lies, and the chuckle, but I stand with my first recommendation. AVOID THIS LOCATION. VERY UNHELPFUL, and now I can add LIARS to my review! read more

I had a problem with a lost package, but the store has called me back, apologized, and is working on helping me get my money back.

I've had my mailbox through this store for almost 2 years now. The employees are always polite and good about sending emails when packages arrive. They make shipping items and mailing letters very easy for me and I have yet to have a bad experience here read more

Worst experience at a UPS store ever.... Transaction took over 20 minutes when it should have taken 5. The owner had to restart the process several times and complained to me about the "new" system and how it was so much worse than the old one throughout my visit. The whole situation was very unprofessional. They insisted I purchase a box and pay them a packing fee despite the fact I had brought my shipment to the store in a box. Later, there were problems with my shipment and they refused to provide a full refund. When I asked to complain to the district manager, they refused to provide their name and contact info. So, you should nominally expect bad customer service and to pay for additional products and services you likely do not need. Worse yet, you will be on your own with no help or escalation path if there are problems. read more

Very rude man at the counter. I truly doubted my package would be handled correctly. I will go down the street in the future. Stay away.

I've been a customer here for several years, recently they hired some new staff and my packages were being rejected. I called to speak to the owner Divyesh Patel. After failing to follow up with me as promised, I got in touch with him again and he told me I was not 'in his system' but has gladly accepted my payments and packages for several years. Then he hung up on me and said he can't talk to me. I cannot believe an owner would behave that way, but I can see where some of the staff gets their attitude from. Will be closing mailbox and finding a new service, I rarely post but if I had read a review like this I would have looked elsewhere. read more

I've shipped from the store on a number of occasions, most recently around Aug 10, 2018. On this occasion, as always, the staff there was professional, warm, courteous and fast. This is a great location with excellent people! read more

Extremely unhelpful. I was looking for a package that was supposed to be held at the store and when I arrived at the store, the representative there said that it wasn't there. When I asked him if He would assist by locating the package using the UPS issue tracking number, he simply refused and told me to do it myself. read more

I spoke with Wayne and Bob at this UPS store multiple times throughout the day for a big project I needed for work. They both understood the deadline and went out of their way to make me feel comfortable assuring me it would be completed in time. After confirming our commitment with them (and offering to pay in advance) I was told as long as I sent the file by 9am the following morning, we would have more than enough time to finsih it up before sending it out. Needless to say, they called after confirming they could "definitely do the work" after I was already gone for the day and simply left me a message saying "sorry, we actually aren't going to be able to help you." Save your money and go to FedEx Kinkos a mile down the road. read more

For those shipping across the country this Store is good reliable shipper.

DO NOT SHIP THINGS HERE. Took box for return to amazon to this store, before reading the previous reviews, ITEM NEVER SHIPPED! I will be filing a report and investigation. When I went in a few days later to get some answers, a different associate was there and absolutely ignorant of the system and no help whatsoever. This shop is STEALING from customers. AVOID AVOID AVOID. read more

Have been using this store since 6 years. Items always reached destinations in time. I even shipped international a c couple of times. The people working there are fast and courteous. Very happy with this UPS store. They should have a printing service too, that would help a lot. read more

Avoid this place if you value your time ,your package and money. They do not provide any guarantee if your package will b delivered or not neither do they give any tracking number.plus the store guy was very arrogant. read more

Bob working today 1/5/17 was extremely nice and accommodating. Is very knowledgeable and helped me out tremendously thank you Bob!

Drove to this store at 1pm on a Tuesday with approximately 2-3 inches of snow on the ground to drop off a package with a UPS label already on it. I was greeted with a sign on the door saying that they would be close beginning at 11 AM due to weather. Unfortunately I had to drive to the other location further south on York Road in order to drop off my package. I find it unacceptable that a company would close for such little snow when the roads are absolutely fine. Will not be returning to this location. read more

Do not go here if you are shipping anything valuable. My package made it to its destination but without its contents. Store would not help with claim, blamed me for putting the wrong thing in an envelope instead of a box, even though they helped me do it. UPS blamed the store and vice versa. Worst experience I have had when shipping something. read more

I came in to this store for copying services and the guys there were extremely helpful with my multiple page documents that all needed to be stapled into different packets. They were pretty quick too. I'll be going back here next time I need something. read more

I was sending a sensitive item and aside from me, and the guys behind the desk, no one was there. I guess they heard me mention some of the information about it, and of course, my item never got to its destination. read more

I needed an antique crystal chandelier shipped from Baltimore to Colorado! I was worried about shipping something so fragile. However, the UPS store came through with flying colors. They packaged the chandelier so carefully - with layers upon layers of cushion and then double boxed with yet another layer of cushion. Although I insured the package, the contents could really not be replaced. I am happy to say the chandelier arrived to its destination in perfect condition! The outer box was damaged by the UPS handlers once it left the store, however, the inner box arrived intact with the chandelier carefully protected. Thank you for all of the effort to transport this unusual package. PS - I sent the package by ground to help keep costs down and it arrived in 3 days! Overall, the pricing for packaging was less than the shipping costs but still reasonable considering the size of the outer box! Thank you, Mr. Patel. I will be a return customer for sure! read more

Let's just say the guy working today 3/21/16 was the most rude person I've meet there. They are usually so nice at this location which is why I go. But not the guy today. I walked in to send a package and I said "hello, I need to send a package" he says "put it down." I said "okay, but I don't have tape to send it" he got an attitude and snapped "then you need to buy tape" I said "how much is the tape" got no answer from him I asked again and he huffed "just wait I don't know"....I've worked in customer service for over 11 years and that's one of the worst customer service I've received. I left with my package. And I won't return unless the other gentlemen who are always nice are working. read more

I've had to get a few letters notarized recently and both times when I went in there the man at the counter is just excellent. I don't know if he's the franchise owner or an employee, but if I owned a business I would find out how to lure him away to work for me. There must have been six or eight people in there and he kept everyone moving and was pleasant and efficient. This would be the only place I'd go if I lived nearby. read more

The original shipping company at this location was Mail Boxes, Etc. Two partners built up the business reputation with knowledgeable, reliable and friendly service. They sold out to UPS Store a several years ago. The new owners were not knowledgeable in international shipping. I am not sure if it has changed hands again. The knowledge of the personnel has continued to ddecline. The last straw for me was when I requested a receipt, and was refused. Whenever giving the UPS store a pre-labeled box for shipping, they are supposed to give you a receipt if you request one. And then, because i insisted that I be given a receipt, the clerk started yelling at me and told me that he refused to wait on me. All because I requested a receipt for the shipping! I do not trust them now and will not be back. I recommend that in this area, your best bbet for UPS shipping is to go to the warehouse in Sparks and ship direct with UPS and not use The UPS Store which is not affiliated with UPS. read more