I cannot express my gratitude enough to Stephanie and the other workers there. I had made an online…read moreprint order and found out that I would need more copies after I had already picked up the documents. Unfortunately I didn't have my computer or the documents on my phone. I called to ask/beg Stephanie to print extra copies of the documents I had picked up through her system. Not only did she help me out with the extra copies on the fly, she saved me an enormous amount time and energy. In the scheme of things, she didn't have to do any of this for me. The documents I needed are quite critical and even waiting another day could have been problematic. Thank you Stephanie and staff for going above and beyond!!

1 am extremely frustrated with the Boston University Pack-Store-Ship program…read more It is completely impossible to get in touch with anyone regarding my items. I have tried calling their hotline, leaving voicemails, and sending multiple emails, but I have received absolutely no response. It is incredibly stressful to have your personal belongings held by a company that goes completely radio silent when you need help or confirmation. Terrible customer service and a total lack of communication. Avoid this program if you want peace of mind.

Everyone here is so helpful at this location. Tom went out of his way to make sure we got our…read morenewborn's passport photo just right. Cannot recommend enough!

Tom never ceases to amaze me with his efficiency, calmness, control of multiple requests and…read morecustomers, and his upbeat nature. Recently, I needed to send photos of some x-rays. He climbed up on his counter, taped them to the ceiling light, and took the pictures. It was way beyond the call of duty! One always leaves there smiling. Thank you, Tom!

Second time here at this location. This time it was to ship a package. I needed a box and the lady…read morewas very helpful - found an appropriate size box and even cut it to size to fit the items properly. I had brought some newspaper to bunch up and pack in too. I also had a preprinted label so that was easy. She helped pack it up nicely and put the label on. The box cost plus tax came to be $7. The shipping cost was already paid for as I had the prepaid label. The store was quiet as it was Saturday afternoon no line so we were in and out in like 10-15 minutes. Overall good experience here! Great location too.

Excellent service, staff quite respectful and helpful. My favorite UPS store. I recommend it!!!read more

This store is under new management. Polite, but TERRIBLE customer service…read more I called first. But nobody answered. So I figured they were busy. I drove up just to see not a single customer. I needed a notary. No notary on Saturdays I ask Why didn't you answer the phone? He says, "I guess the phones not working" Truly unbelievable!!

This review isn't so much for this store itself, or the staff, but UPS in general, as far as the…read morepricing structure for boxes. The owner/manager of this location is very polite and helpful. As far as shipping goes, the service is good and their pricing is very equitable. However, the reason I went here was to purchase some shipping supplies, tape, bubble wrap, and in particular a shipping box. I needed a box approximately 24-25" L x 26" W x 18" tall. The price for this box? $26.00. When I questioned this, the manager said, that, yea, UPS prices for boxes were very high. I purchased the other items, but I bought the same box at a U-Haul store for $7.95. Why does UPS have their stores price-gouging people on the price of cardboard boxes? I have no idea. I just know that I will never buy them from a UPS Store. Shipping - Five Stars Box prices - One Star Staff - Five Stars

Very prompt service. I was immediately assisted. Greeted…read morevery nicely & given confirmation that my package was in good hands. So simple! First visit here & I am definitely go back. I spent more time looking for parking then I did in the store. So fast & efficient. Thank you!

Nice people but surprised by the costs here versus other nearby UPS stores. Again, owners are…read morepleasant and store is organized, but envelopes sell for $3.50 that are $1 at the dollar store. A small envelope that's shopping for $8 from post office was quotes at $15.83 there. I had to pass. Fine for Amazon returns but I'll wait for the post office for shipping to save money.

Christian at the Chestnut Hill Post Office was so helpful and polite. He made the experience of…read moregetting a new passport (there had been earlier complications in Brookline) easy. Be good to him.

I could not be happier with my experience at Intelligent Office - Boston. As an entrepreneur having…read morethe right image for my business is important and Intelligent Office delivers! From the 617 area code for my business number, which believe me is a big deal, to the Financial District Address to the ultra professionalism of the staff I know my business is in good hands which allows me to do what I do best, run my business! I would highly recommend that any business needing a mailbox, outstanding administrative support, conference rooms, part-time or dedicated office space should contact Intelligent Office - Boston. You would be doing your business a disservice if you didn't.

From the owner: Intelligent Office of Boston offers 14 offices, all with expansive windows, and some with views of…read moreBoston Harbor from our 17th floor suite. We also offer three conference rooms that can be configured in many ways to meet your meeting or training needs. Our building has many amenities, including 24-hour secure access, high speed Internet, underground parking, an on-site restaurant, and a prestigious address.

Very kind and good quality Employees go out of their way to…read morehelp you. Efficient and personable people

Terrible customer service. In August 2024, I delivered four pieces of furniture to this store for…read morepacking and shipping. Three arrived fine, but one, a floor lamp, arrived broken in two pieces. Since then, I've made more than a dozen attempts to get compensation, including several visits to the store, phone calls to the UPS complaint numbers, and emails. I have an official "claim number" from UPS, but the only substantive response is a verbal reply from the store manager that they weren't able to provide any compensation for the loss.

Easy 5-star review. I needed a document notarized and shipped. They were super helpful and patient…read more I appreciate it and I'll be back for my shipping needs in the future!

This is a first tate business. Very efficient Services and extremely friéndly owners…read more Recommend it fully!