I've been going to this UPS location for years. The staff is always super friendly and helpful. Quick, efficient, and I give them huge props for handling the not so pleasant customers that come in from time to time...especially with the Covid times. The staff always remains professional, even when I want to talk back to rude customers, the staff maintains a calm and positive energy in the store. Huge thanks to everyone in the store for all they do everyday! read more

I had a very disappointing experience at this UPS Store location. I was returning a camera valued at over $2,000 for a family member and simply wanted to ensure it was packaged securely and appropriately. I was told I could pay for the insurance and label and leave the item in the back to be packed later. Given the value and my responsibility for the item, I politely expressed that I was more comfortable having it packaged properly and sealed before leaving the store. To my surprise, this reasonable request seemed to be an issue. At no point was I being difficult--I was simply trying to ensure a high-value item was handled with care and accountability. For a business that handles shipping, I expected more understanding and professionalism, especially when it comes to valuable items. Unfortunately, the experience left me feeling uneasy and unsupported. i'm sharing my experience so that people who have valuables to ship can be forewarned regarding this location. read more

I frequent this location primarily for mailing, shredding, and Amazon/Rent the Runway returns. The staff is always friendly, knowledgeable, and efficient. read more

This is by far one of the best UPS stores! The staff is always friendly and so efficient! I've tried other stores and ended up so frustrated with their incompetency but this one is excellent! read more

Excellent on-demand service and attention, Jamie is the best at solving problems and getting the job done.

I use this location almost everyday and the people are very helpful and nice. Jamie is always there which is nice to know that an owner is actually present read more

Very unhelpful associates whose responses just try to reduce their own workload and not help resolve the problem that UPS started

Went today to mail 3 packages, very helpful, very polite all that i could ask for, thank you

the owner, Jamie I think, older man is not nice at all! shocked that he's owner and treated me so rudely. horrible customer service. I won't be going back! the one at Chastain square is much better and nice people read more

Six minutes to closing and I had one thing to ship out and they turned me away because they said creating a label would "take too long". Although she was polite I just found it really ridiculous that with six minutes till closing you can't create a label for a half a pound package that I need to have shipped out today. Good thing FedEx stays open until 8 PM. read more

Update --- I finally called and reached Jamie, the stores owner. Every issue I had seemed to be resolved after speaking with him and explaining everything I have had to deal with since September on or about the 26 th. He was very apologetic and handled my issue the very day. He explained, that ALL "his employees had to do, was their job"! And every time I asked to speak to management and was given excuses, that he could have been reached at his other store. Unfortunately, I did not know this. But I do now. However, I would like to Thank Jamie for handling my issue. It's so Sad that you can't find quality employees and good customer service anymore ! And by the way to people looking for a JOB. You have to work and provide quality service Everyday, to Everyone! read more

The associates at UPS in the Town of Brookhaven were very rude and did not help customers. I don't use it often; the associate job is to help people needing UPS service. read more

I want to thank Christian at the UPS store on 4062 Peachtree Rd in Atlanta. Extremely professional and kind!!! Helped me wrap so carefully the care package I sent to my dad!!! I cannot recommend this store enough!!! read more

This UPS store is so reliable and customer service is always positive. The owner, Jamie, always provides focused customer service and thoughtful results. I appreciate them and so happy that they're in my neighborhood. Thanks read more

Simple task, made easier by the nice ladies at this UPS Store near me. I needed a fax received long distance and as I was waiting for it to come from a hospital, whose department closed at 4pm and the lady told me she'd get it to me but had a few other people to deal with between 2 and 4pm, she wasn't sure how quickly it would be. The ladies were very accommodating and said they'd look out for it and gave me one of their pens with the store phone number on it, so instead of waiting I could call them to see if it had come in. Easy peasy, and by the time I had some lunch, I came back and it was there. $1 per page to receive, done and done. Sometimes help with just the simplest things, no complications, is just what you need. read more

Ugh, wish I never bought a mailbox from them. WORST customer service ever! Very disorganized and unprofessional. The gentleman didn't even say hello or acknowledge my existence for the first few minutes. Once he finally did help me, he was rude, didn't even apologize for a mistake they made and went back to eating. So frustrating. I highly suggest going elsewhere for your business/mailing needs. read more

I dont post very many reviews. This staff is rude and with a full on attitude. I walked in with three separate heavy boxes. Three separate times. Placed them on the counter for ease of service. No welcome...no "I'll be right with you" or anything. The woman said she "needed the counter and I needed to move my box" I slid them over. No please, no courtesy...no hospitality. and ALL she needed it for was to have the previous guest sign. NOT needed. He could sign right in front of her in front of the plexi glass. Smh they need additional training. I will not and would not recommend this location. Needless to say I packed my car back up and will take it elsewhere. It's a $300 shopping order. Cheers!! Must not need the business. read more

Just dropped off a return and had a wonderful experience! Miles was a great help and super quick!

Sam and Derrick are awesome. We had to have some forms notarized on a Friday afternoon, and they were super helpful and courteous. Sam even caught error on the forms, and he was very knowledgeable. read more

Yelp is really generous by not allowing zero star reviews. I had printed 100 pages B/W text through the website. It said it'd be done the next day. They're walking distance from my house, so I figured I'd stop by on my way home from work before I grabbed a beer at Pub 71 right next door a couple of hours later. The store wasn't crowded, so I figured I'd ask. I walked in to a nice lady behind the counter. I approached the counter and said "I'm pretty sure my stuff isn't done yet, but I'm in the area and just figured I'd stop by to see if it's done. If not, I can come back and it's no big deal". Then the girl working the other register absolutely tore into and berated me. The stuff had already been printed and was sitting on the printer, but she told me, 5 times over "I just want you to know that your stuff isn't supposed to be ready", "look at this invoice sir, see, it says due tomorrow", "i'm really doing you a favor by having this ready for you at all today". I have no idea why she felt the need to say all of this to me when I'd simply stopped by and asked a question. I tried to tell her I'd just stopped by on a whim, but it was pointless. She was determined to get her point across to me and be an absolute beast for no reason. The other lady (very nice, middle aged lady) was just kind of leaned up in the corner with a look on her face that read "why the hell is this girl acting stupid and just trying to cause problems". Nonetheless, I got my papers and was able to leave without incident: except the good old 3rd finger salute. That girl was worthless and combative and I feel like I'm usually pretty generous. She should work 3rd party telephone collections, not where she has to interact with live humans. Mortuary school? read more

My husband and I stopped by here before we moved to Phoenix to mail his super nice/huge/expensive desktop gaming computer. When we'd moved to Atlanta, we'd used UPS to ship it, and they put it in a really high quality box that ensured it arrived in perfect condition. However, this location is obviously behind the times or maybe just incompetent, since they didn't package it nearly as well. So here we are in Phoenix, having constant problems with this super expensive computer ever since we unpacked it. Our experience in the store wasn't anything particularly good or bad. The people were nice enough, but we would happily have traded in nice people for competence in getting our computer shipped unharmed!! Buy the insurance! Pack it yourself! Or just go somewhere else!! Oh, and did I mention it arrived 3 days after we expected it to? Grrr!! read more

This store is a SCAM, use other UPS stores!!!! Shipping Price had changed and I wasn't allowed to see the bill until after I paid? I walked out and drove to another store, I paid $40 when this store tried to charge me $75+....... Sad because this used to be my store on the way home, thankfully UPS stores are a dime a dozen in this area. I will be using other stores from here on out. See response below from Manager: NO explanation as to why it was $80 at his store, and $45 at another UPS store right down the street. read more

I've used the one on Monroe for years and they've never been less than friendly - and excellent with processing or helping me process my shipping. Thanks, guys! read more

I don't post reviews much, But I felt that I need to tell the good and bad about this UPS store. I had a problem with a mistake made at this UPS store. I didn't have a problem with the mistake as much as the attitude of the employees there after I explained to them the mistake. Own it instead of trying to make the customer feel like it was their fault. Can you not show a little concern or empathy to the customers??? They did spend their money in your store. The employees should show empathy to the customers instead of attitude. BUT, I was able to reach Jamie Suber, the owner of this UPS. I explained what happened to Jamie and he was able to resolve it. He was great! I appreciate that he was able to listen my situation and was kind enough to take care of things. I just wanted to say, thanks to him for showing your customers that you as an owner care about things. I just hope he can somehow explain to his employees to show a little understanding toward the customers. read more

An absolute joke just as rude in person has they are on the phone refused to help me and told me ups doesn't deliver on Saturday which is wrong . . . needs new management or a costumer service lesson read more

I never thought there was a difference b/w ups and kinkos- there is- one is good, the other is not. Guess which one is?

This UPS store is the best! The owner and staff are very friendly, helpful and informative. Their prices are also VERY reasonable. Not all UPS stores are alike. I went to another Brookhaven location and it was messy, the staff was rude and the prices were SO much higher than this location. The franchisee DOES matter. read more

Customer service sucks. The clerk (Older white lady) did not ask me if I needed assistance. I had to wait and as I was being helped; a white older gentleman walked in and she immediately asked him if he needed assistance and acknowledged him. read more

Terrible customer service. The guy was kind (just busy), but the woman (Elena I believe) ignored me when I walked in and moved AS SLOWLY AS POSSIBLE to accomplish the other tasks before helping me. Then when she finally acknowledged me, she just said "I can't help you" because she was closing, even though I got here 1.5 hours before the store closed. UPS - I expect better from you! read more

I have been hurt before by printing services. I used to go to FedEx, and grit my teeth as I suffered through the asinine printing process all the while being berated by the incompetent staff. I thought this was the best that life had to offer, so like a beaten dog I returned time and time again. But then, a light from the heavens. I pass a sign offering printing at UPS. I decide to give it a go. Ten minutes later I am installing yelp to leave a review. Finally a place that offers a basic service for a reasonable price, and treats you like a regular human being. #iwillneverdarkenthedoorofafedexagain read more

Excellent service always with a smile! They are extremely professional on the times I have shipped packages from there that service was fabulous with professional packaging. I do not think you could go wrong with any of the services at this Brookhaven UPS store! read more

We highly recommend Jamie and his team. They have always been professional and kind to us. They are always helpful to me in shipping and receiving our packages and answering all our questions. I have worked with Jamie for years and appreciate his dedication and work ethic. read more

I came in mostly asking questions, not shipping anything at that time. The staff was very nice, and extremely helpful. 10/10 service, and the lines were quick and they got the job done! read more

If you need something shipped or notarized, UPS gets the job done.

Attitude is what they sell here. They told me that they would charge me for printing shipping labels. Isn't that supposed to be included in the service for one, two or twenty boxes. They seemed overwhelmed with the flow in here. UPS should either add more people to this location or just shut this down completely if they can't handle the flow. BAD SERVICE! read more

Quick fast service. I've been in here quite a few times. The staff always seems as if they would prefer to be ANY WHERE else but there. They aren't the friendliest or most resourceful, nor do they ever seems as if they quite know for sure what they are talking about...but the service is fast. I have left on a few occasions 'hoping' that they didn't forget to mail off my package. They seem to kind of be spaced out, not quite as attentive as I would like them to be. Fine, don't smile but at least show me that you're competent and capable of doing your job. read more

So nice, friendly and quick! I will definitely come here again. It's always nice to have a laugh while running a mundane errand. They helped me (did it for me) label my 2 Amazon packages, which is always appreciated! read more

So strange to read the negative reviews... This is my local UPS branch and the staff have ALWAYS been helpful and kind on my visits. They are sweet enough to remember my name and are always courteous and go out of their way to help myself and any other customers in the store. Numerous times I have seen them go above and beyond to help others with notaries or shipment quotes etc. At times when I have letters or small packages and USPS would be cheaper, I still chose this UPS branch because their customer service is impeccable. They are friendly and informative and it's always a pleasure to go in there! read more

The people here are very service oriented and capable. They've helped me with newsletters, lost dog signs, and many other organizing and printing jobs. I ship things with them quite often, too. Thank you, Jamie and crew! read more

I will never be back. Alina was clearly mad about something when I came into the store because she was slamming around coins, slamming doors, slamming around staplers/pens/binders/you name it. When she finally decided to pay attention to the fact that she had a customer (I was the only customer in the store) she yelled at me for doing something incorrectly and made me cry. When I explained that the last time I came in the man who was working told me to do it the way I did it today, she rolled her eyes and told me that she seriously doubted he would tell me to do it the way I did. I just want to say, that I have no idea what she is going through, but she also has no idea what her customers are going through either..and to be treated the way she treated me isn't okay in any situation, but especially not in a job that required you to have "customer service." I personally don't go into UPS to be bullied and treated like an idiot....but if you do, this is definitely the store for you!! read more