The 1 Star is for the Personnel in the store! Courteous, cooperative, and great attitudes! This store owner should be revoked! $35 for a box, $7.50 for minimal use of store's tape $8.50 to tape said box taking under 2 minutes time. $$3.30 to print label I have utilized MANY UPS stores and this store's pricing is egregious! I think the location has them thinking they are Neiman Marcus. No sir or ma'am, You simply chose to operate in a high-rent location where your own costs keep you awake at night. Lesson: I have choices-choose wisely-NEVER choose this location again! read more

The team that works at this location is fantastic, however, clearly the owner thinks he can take advantage of the customers in our area with his pricing. During the holidays, the markup on stamps was DOUBLE the price of a book of stamps from Publix, which was insane. What made me write this review was based on my experience yesterday, where the staff informed me that in order to get one document notarized it would cost $20, when other UPS stores charge $5-$6 (my bank doesn't even charge for this service). I think that this is shameful, and while I understand the need to make a profit and have margins for the cost of doing business, I believe that the pricing at this location is absurd. I'd like to see the owner of this location better align his pricing with the other UPS stores in the area, who don't take complete advantage of their customers in affluent areas. read more

wow exceptional service. had an issue with a UPS package and the store manager Melanie worked to fix it. The best UPS store in Atlanta

Never! They keep going up on the price of a PO box.... More than double the cost of other stores in the area. The staff is mean, and dumb. They couldn't even figure out how to get me to autopay .... AND, after 5 years they shut my box down because THEY couldn't figure out how to run my CC.... I had gifts, checks, etc. in my box. I don't live close by, and now it is a huge inconvenience to me. The customer service is wretched. read more

Honestly best experience I've had at a UPS in a long time. I came around 3, so not a very busy time but one of the men working opened the door for me and asked me what he could do for me right away. There were at least 3 people working, which is more than I typically see. I felt like something that is usually stressful for me because of the pure apathy and long wait times at shipping stores was very pleasant-- definitely pleasant enough to write a review. Hopefully, given the not-so-stellar previous reviews they have recently changed management. Thank you! read more

always mess up the order and never apologize for their mistakes and always blame customers. I complained their service there, the young lady there told me there is always another ups store I can go read more

Hours are listed incorrectly here. On Saturday they close at 5. Upon walking in and putting my boxes on the counter, the male employee says, "we're never getting out of here". Now, normally I would think to myself, wow super unprofessional but instead I let them know their hours posted on Yelp and Google state they have 30 minutes til closing. They didn't seem to be aware. *Message to corporate - be on top of your marketing platforms. I think your employees work hard enough as it is and they also have lives. At least give them a tip jar or something to make up for it. So service was pretty much very quick, professional and I was in and out. The place is clean and I would come back since they did not take any frustration out on me about their long day. read more

TERRIBLE. The worker there literally ran to lock the door on me and it's 4:50, they close at 5. She then proceeded to dim the lights. I really needed to get a package out and raced here in the rain to do so. I will never return to this location to do so. read more

We have never received such a rude service and attitude like today at this location. The worker name is Maryin was couldn't write down the mailing address correctly, the phone was wrong, and her demeanor was unapologetic, rude and downright insulting. She ignored all the questions that we asked despite us been polite and patient. Unfortunately,, the manager was not there, so I hope this review get noticed and someone speaks to this employee about her customer service. read more

I was having a real issue with getting a shipment set up. I had called UPS 5 times and had to cancel one Label. I got to the Chastain Square store, and an employee suggested that the manager might be able to help. Melanie made several calls with me and helped me get the shipment set up. Great Job. Thanks. read more

With everything the world is going through you would think people would be more polite and show customer service. I walked in and no one said anything to me , associate just came behind the counter and started. So I said wow no good morning or how can I help you??? Both associates looked at me and still didn't say anything. This is a small store and I was only customer. So I stated wow never seen such poor customer service and they did not care.. I will go out of my way to never visit here again. read more

I love The UPS Store because it saves me the hassle of having to go to the Post Office with their long lines and disgruntled employees with bad attitudes! The UPS Store is fast, there is rarely a wait at this location and you don't even have to pack what you want to mail, you can walk in with no box having bought something right out a store and they will package it up for you right there at the counter with no problem. They offer a range of products and services including professonal printing, packing and shipping, mailbox services and advertising displays. It's in a plaza so parking is never an issue here. read more

The UPS Store - Inside - Shipping Centers Near Me - Atlanta, Georgia

Just walked in the door at 6:51 to ship an item. If they weren't in the mood to help they should have locked the door or told me they were closing. Instead the girl says under her breath, It is 6:52 and proceeded to be the rudest person ever. I ended up leaving and will use another location from now on. read more

Another job poorly done by this store as usual. Manager should really be fired. She is beyond incompetent and lacks problem solving skills. Keeps hanging up in my face after they lost a $1000 package of mine due to incompetence. Do NOT use this place read more

Doesn't even deserve a star horrible service. I will not be using any form of delivery service from UPS since they have repeatedly failed to be helpful. read more

Despite a state law that limits Notary fees to $2, this location charges $10. No other location I have been to does that. Also, they wanted to charge me $2 for a piece of tape for my Amazon return box. But, they make it all up with rude employees and a bad attitude read more

I've been using the UPS store gorgeous about 4 years and have always received great service! Everyone is always friendly. Great location and easy to find parking. read more

The UPS Store - The UPS store - Shipping Centers Near Me - Atlanta, Georgia

Great customer service, quick & very helpful. Went to USPS to return an item from j crew. They wanted to charge me for an entire roll of tape because my preprinted label wasnt already taped to the box. Left USPS to come to this UPS and they taped it on no questions asked. read more

Store "policy" is gospel here; accommodating the customer is of no interest whatsoever. Specifically, this branch will only accept five boxes for shipment at a time. I arrived with six and was quoted their five-box-max policy. Service without a smile. Fortunately, all the other Atlanta UPS branches I've gone to--and I ship a couple of times a week--actually do seem to wish to serve their customers, don't have ridiculous quantity restrictions, and are pleasant to boot. read more

This ups store is my favorite. They are so efficient and quick, and they literally even open the door for you. Brian always helps me and ensures that I get in and get out. Five stars! read more

The best service for sending packages anywhere in the Buckhead/Sandy Springs area! Friendly and knowledgable, service oriented! The staff always asks if i need help to the car with packages; they walk over to open the door when anyone is walking up to their door with hands full. read more

What HORRIBLE customer service. My package was delivered to this location to be delivered to me and I never received it. When I called asking about the package they checked the shelves and told me they couldn't find it so they would ask their delivery person if he had seen it and give me a call back later in the day. They were about to close and I hadn't heard back so I gave them a call. They said they would call me back later that night or in the morning. It is about to get afternoon and I haven't heard from them...tried calling and the phone is off the hook? Everytime I have called the phone is off the hook. I tried calling USPS customer service number and it took me 30 minutes going through prompts to finally get a person on the phone. I am so fed up. The person they connected me told me to hang on one second and she then connected to me back to the robotic machine options. Are you KIDDING??? Also..how is okay for a place of business to just have their phone off the hook all day? read more

Great customer service! Staff is waiting to open the door for you and is quick to help with anything! Curb side service! Super efficient and always a great experience! read more

Went in for a quick Notary And they charged me $9.00. $4 for Notary and $5 Clerical Fee. The 2 other UPS stores in the area charge $2. What a scam. It's not the extra $7 it's more the principle. Will NEVER go there again for anything..... read more

I sent my son to get a Notary (one page document that required a stamp and signature and nothing else). They charged the $2 Notary fee as expected, then tacked on a $7 document fee (for what?). When I called to ask what it was for, they said it was their policy to charge that fee when doing a Notary. So why not call it a $9 Notary fee? I have used many other UPS for Notary service before and have not been charged more than $2 per stamp. I certainly will not use this branch for service again. read more

I purchased a padded envelope and US First Class Postage at this UPS Store. It NEVER arrived at daughter's address (with a personal gift). UPS Store personnel claim they remember me and that they put padded envelope in OPEN orange bin OUTSIDE front of store. They claim NO responsibility but said USPS is responsible. BS...UPS personnel could have put the ENVELOPE in the secure blue USPS Mailbox next to OPEN bin (intended for large boxes). Envelope with gift was likely stolen. Thanks UPS Chastain Square for being so lazy and irresponsible with customers packages. read more