I always come to this store and always have a pleasant experience. The workers are always calm and helpful, despite being in a rush/angry. They're helpful and work quickly to make the line go down fast. The place is a little run down, but I feel like all UPS stores all. I like this store a lot specifically because they have a self service station where if you're dropping a package with a label already on it you just scan it and drop it in the bin and it can print, text, or email you a receipt. I will say parking sucks, but that's for the whole plaza as a whole. If you can't find parking I advise parking behind ups, there's a big lot back there. read more

The gentleman who helped me was great, so great I tipped him $30. I let him know to keep my card on file if they needed to charge me more for materials but I wanted it well packed, not like an Amazon box. I left and all they did was wrap some 1/2" bubble around the item and not the whole thing. I had done all the rest. They seriously placed no ther packing material in the box for $50??? Wtf. The box was received in the condition as seen. Judge for yourself if this looks like a professional job from a business that specializes in packaging and shipping? I got the shipping part $100 was fine. What was the other $50 for? A box?? Beware. SMH read more

The UPS Store - Can't go all the way around the item. Seriously? - Shipping Centers Near Me - Boca Raton, Florida

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Charges $2 to print a return label. I have not experienced that at any other UPS store so will not return to this location again. I'm already paying to ship the item. If you must charge, keep it reasonable, 25 cents max for one piece of paper read more

Always great service with a smile! Helpful and they try to help especially with returns.

Worst UPS store ever you can tell that this is owned by someone it's not by you at UPS. The guy at the front desk that's always there is a loser. He needs to get another job. read more

Since I moved down to Boca, I've been coming to this UPS store for everything, notary services, UPS Overnight delivery, dropping off Amazon returns, you name it. That staff is great. They always do an outstanding job moving the line along and they get you in and out in no time. This is definitely one of the better UPS stores out there. Five stars. read more

The post office never received the item, so not sure how THEY lost it. After I purchased the postage and left the mail in your hands, it's the store's responsibility to make sure it gets to the post office. Tracking says "waiting to receive item at post office." Ryan didn't "explain" anything, only said it wasn't in the store (without even taking time to look). He was also supposed to call the next day after talking to the carrier, but never did. Yes, I'm frustrated, but mostly due to the horrible service - not helpful or concerned at all. It's not the first time I've encountered this at the store (as noted in other reviews). I wrote this review to warn others of the poor service and risk of lost mail. I won't risk it again at this location! read more

The UPS Store - USPS tracking info. - Shipping Centers Near Me - Boca Raton, Florida

Terrible customer service. I rather drive an additional mile to another UPS location than come here. I needed a little bit of tape to close a box but the owner said I would have to buy tape. The scotch tape (small one) was $5.95. I barely used any and she still asked me to pay for it. The employees look like they hate their job. While I was waiting for service, the employee was texting on her phone for two minutes until she called me up. She seems miserable. I'm always the first one saying hello, how are you? They never greet you. Won't be coming back here even though it's the most convenient location. read more

Maria is a nightmare, please read all the reviews, they speak volumes of the kind of service you will get. So rude, they force you to pay more in everything. Stay away from this location. They don't deserve to be in business. read more

They made a mistake on the address which I caught when I reviewed the receipt in my car. I went back in and the attitude was that I was an annoyance. Not going back read more

Very slow service. Unfortunately I was helped by Marìa and she just hates her job. I will file a complain to UPS. I was not helped and I drove out of my way read more

Standing here for almost 30 minutes. I have a pre printed label. I should be able to just drop off the documents off and leave. They're charging me for the envelope to ship them in. FedEx never has these problems. Also line out the door. Man carrying packages shooed me out of the way. I never leave reviews but this was worth the bad review Update: I waited 30 minutes for no reason. They didn't realize I had an overnight label and didn't need to pay for the envelope so I literally stood there for no reason... for 30 minutes read more

This store, and probably just UPS in general, is such a rip off. Always and consistently the most expensive and amateur service. Go to FedEx. Any of them really. I consistently get around 30% cheaper rates, cheaper service, and cheaper materials. And they always 100% know what they're doing. I just wish FedEx was as close as this store is to me. For context: I visited this store needing something to be packed up and shipped out. They quoted me around $200 for everything. Oh, and this was after about 20 minutes of standing there while the person was helping me. Don't have any idea why they were taking so long to measure and figure out how to ship this simple item. I walked right out and drove to FedEx. FedEx quickly took care of me in about 4 minutes and they packed and shipped the item for about $115. Needless to say, but I'm never going to waste my time at a UPS store ever again. read more

Hands down, the best UPS store in town. The staff members are extremely professional and always go above and beyond to help with any questions/recommendation for their customers. Love coming here! read more

maria, ryan and kim are so rude and unhelpful. don't care about your needs. just money. go to ups store on linton blvd cross street military trail in delray. i usually go there but wasn't in the area. that ups owners are delightful and have great customer service read more

THE BEST UPS STORE IN FLORIDA. Would give this store 10/10 if I could. I have a small business and will only come to this location. Kemberly & John have helped and handled all my orders & million questions I have for them! They are such a great help. Highly recommend!! read more

The older lady with an accent is very abrupt when speaking to me today. Speaking to me across the store instead of letting me walk back to her. I asked her to print the label for me since the scanner wasn't picking up on the bar code. She prints the label and it comes out on 2 pages. So I explained to her that before you print, you can do not preview and just adjust the size. The older lady abruptly told me that she can't do it and she's going to put the huge label 2 part on the box. She needs to be a little more helpful and respectful. 888-361-1555 Freddy read more

Great, knowledgeable staff. Efficient, professional and always thinking ahead.

This is the most helpful ups store I have ever been. The ladies working there (Nanuska specially ) is so helpful , kind and friendly. Thank you for all your help. read more

Good service. Saved me money by knowing which packaging better suited my needs.

Nazlee was very helpful and polite. Unfortunately, another customer came in and insisted she didn't have to wear a mask, despite Nazlee asking her very politely. Yes, it was pouring and, sorry she left her mask in the car, but to yell at the clerk was inexcusable. We all need to be considerate and kind!! read more

I was so impressed with the very convenient and efficient service provided by Nina and Maria . We were packing up a relative's household and shipping many boxes to several different locations. Nina came to the house and expertly handled the whole complicated shipment which included delicates such as china and artwork. They did a super expert job! read more

Always great to have UPS store nearby because I order a lot online. They have very good hours, good, quick service, and with a smile. But my packing goods there too. They also pack items for you and ship directly. I have brought USPS labeled items with other mailings and, although no tracking ticket, they will take care of it. read more

Very professional and accommodating staff. They provide various services in one location i.e. Mail boxes, Notary services and even USPS mail services. Thanks for being there for us there for us and helping get our packages around the world. Mike read more

Great service! Manager is wonderful and the service is exceptional. Ninoska always very helpful. Great customer service and Great location.

This is a great ups store. We have been using this store for a few years to ship from Florida to California. They have a new team who's very professional. They always help whenever we have any needs and always offer the best solutions for shipping and notary. Very customer friendly, quick and a helpful manager. They also speak Spanish and French. I highly recommend using this ups store. read more

Friendly, helpful, courteous and professionally patient is how I describe the person that answered my call and the way she handled my inquiries and my many questions. Job well done UPS store! And its employees. read more

The owner of the store, Maria, and the lovely woman who works with her, Nina, were amazingly helpful and accomodating. I was packing up an entire house and it was very difficult for me to get all of the boxes to the store to be shipped. They came to the house, helped me pack everything, and even packed up an entire set of china. The whole interaction was smooth and easy, and they even called me on two separate occasions to follow up. I would highly recommend this business, and I am a very demanding customer!!! read more

Terrible service everyone is so rude there they even charge to print out a prepaid label.

Terrific service. Quick, efficient and personable. I hardly had to do anything. Package sent to Rhode Island, showed up when promised and arrived in A-1 condition. Happy to recommend them anytime. J. Filosa read more

Great Service!! Ask for Vanneska. They dropped off six large wardrobe boxes to my parents home in Boca, (that they taped and put together.) Then they picked them up, filled, at their house, brought them back to their store, re-taped them & shipped to NY. Received in perfect condition in NY in 4 days. read more

I have never had worse service! Shipped three packages back to Boston. Glassware. Two of them showed up and looked like they had been kicked. Holes in the sides, crushed boxes. Broken glass everywhere! I called the store and whoever I spoke to was rude. Got a call from corporate (they were nice) and they filed a damage report. An hour later some snotty woman from the store called me to rudely tell me my report was cancelled because I gave her the wrong tracking number. I tried to explain that I gave the correct numbers to corporate and my report had been filed. The woman talked loudly over every word I said and kept repeating "you report was cancelled you gave me the wrong number". Then she hung up on me. When I tried to call back, they had the voice mail on...real professional!! To make matters worse, when I followed up on my report, they said it had been denied due to "insufficient packaging". Firstly, they didn't see the damaged boxes (which I still have) and secondly, wouldn't you think the clerk at the store would have informed us the package was "insufficient" when we went to ship it? We've shipped many many times and have never had this happen!! I am disgusted by these people and urge you to go elsewhere to ship!! read more