This store is extremely understaffed. One person at noon and a very, very long line. I felt so bad for the only person working there. Why don't you have more people working during these busy times? The only person working there was Max. He was fantastic. He remained calm and nice, despite the frustrated customers in the extremely long line. Max was patient and very helpful. I'm surprised he doesn't walk out under all the pressure of being the only person working. He was wonderful, though. Please make sure a lot more people are working with him; otherwise, you could lose your only good employee. read more

Errands Saturday. Had a package to drop off; label already on the package. Drop-off in minutes. Service and process were good. In & out in minutes. Good experience read more

The UPS Store - Shipping Centers Near Me - Boca Raton, Florida

This is a terrible store. The staff were lazy and unhelpful, and they maliciously tacked on extra charges at checkout. I questioned why they were charging a "computer usage fee"--since this is a UPS Store, why is there an extra cost just to use a computer? I had simply emailed my file to the store's address so they could open it and print it; does that standard procedure really warrant an additional fee? When I pointed out that this was an unfair, arbitrary charge, they were rude and dismissive, claiming that every UPS Store has its own pricing policy. They then relabeled the extra charge as "Miscellaneous Taxable" at $5. In the end, I was forced to pay $8 just to print two color A4 pages. If you don't want to get ripped off, definitely do not come to this shop. read more

The UPS Store - Receipt - Shipping Centers Near Me - Boca Raton, Florida

Terrible customer service. The manager, Rudy, raised his voice at multiple different customers for different reasons. Me included when he didn't want to use a coupon from their website. He tried to man-splain the simplest of things, raised his voice, and he was incredibly rude to an elderly customer. I will be going right down the road to a competitor based on this one person's disrespectful treatment of multiple paying customers. I recommend the UPS store look into this franchise and train them on the brand's customer service. It was such a small interaction and I will never return. This store has poor reviews for a reason. read more

Never opens on time. The clerk doesn't acknowledge your presence and always on the phone talking to someone else. I really am surprised UPS allows this store to run like this. read more

The UPS Store - 8:10am and closed - Shipping Centers Near Me - Boca Raton, Florida

Great having this place next door to us. The staff are nice and they always have a good thing to say. Services are reasonable. It's a busy little place and you will need to be patient. Same two folks all the time in here and they give great service and make it good. We are in here many times during the week and it's always good service. read more

I came in yesterday to drop off an Amazon return. I walked in and saw a line 7 people long, and I almost turned around and walked out. We've all been to these places and they're never speedy and always exhausting. But I needed to return this thing, so I waited. I am writing this review because I was SO impressed with the solo guy working! He was so much fun, creating light conversation with everyone in line. I found myself giggling along to his jokes and not at all upset that I was standing in line. But the best part is that he was a quick and efficient worker, so my time in line wasn't long at all! I didn't catch this man's name, but the store owner needs to figure out who was working Friday afternoon and give him a raise! read more

I would not recommend this UPS store at all. The people who work here are incredibly rude. Every single time I go in there they are just so nasty (I won't single out the worst person). They are condescending and treat you as if you are an idiot and if they are doing you a favor. I'd give negative stars If I could, just always a bad experience. read more

Every time you go into this UPS store, they are rude unhelpful they should not be in business. I only went here because I was in the area. I would never come here ever again. I gave them another chance and they were so rude as always, I go to the one in Regency read more

The clerk was stone face and not very accommodating to say the least. I was not the only one who was unhappy with the service or his attitude. I finally said to him "how about a smile." A. Gordon 9/14/2024 read more

I walked into this UPS on Saturday 05/18/2024 to send a shipment back home. This was the closest UPS to where I was staying. I entered the store and it looked messy with packages all over the place, customer's packages sitting on the counters that needed to be shipped out. I waited in line and received help from a tall thin male clerk. He was rude upon checking in. I told him I would need a box to mail it. He told me, "well what size do you need, walk to the front of the store and look at those boxes then come back and tell me what you want." I then decided that I would need a 16x16x16 box. When I reached the front counter again, he asked me what I was mailing. I told him my backpack and school stuff needed to be mailed back home. His response to me was, "oh I got a new backpack and proceeds to open my Oakley backpack and go through it." I've never had any UPS worker go through any package even if it was not taped shut. I handed over my backpack and a target bag that was nicely put together. He totaled everything up and told me my total was $118.38 and never showed or verbally mentioned how much the package was. Not the weight of the items (including the box). The only receipt I received stated: Ground Residential $95.96 Material Work Order Pack $20.95 With taxes it totaled out to $118.38 After paying the fees, he told me "thank you." Then stated 'next' for the next customer. I asked, "wait are you not putting my items in the box." His response was, "it won't get shipped out until Monday, and it'll be there by May 28th." I told him "I know, but it still needs to be packaged." He said, "it'll be done later." I left the store for a good 20-30 minutes and sat in the car, I felt uneased by this. After talking to my significant other, he told me something didn't feel right and that the UPS guy should've packaged my items in front of me, and to go cancel my shipment. I called the UPS corporate line and was told that since the package has not shipped, I can return back to the store and cancel my shipment. I walked back into the store, cancelled my shipment, and received my unpackaged items - which was sitting in the back clearly visible to everyone. When I received the items, the Target bag was opened and ransack - he only opened my backpack in front of me, never opened the target bag. Nothing was missing, because I didn't leave anything of expensive value. That following Monday, I was able to grab a box from the local Target for less than $3.00 and shipped my items from the local USPS. I was provided the amount of weight of the package, 20 lbs 8 ounces in a bigger size box plus shipping. USPS told me that it will be there by Saturday 05/25 for only $66.30 after taxes. The packaged was sent on Monday 05/20 and by Wednesday, I received it in California. Shipment alone UPS $95.96 - USPS $66.30 = $29.66 difference in pay, and I received my items quicker through USPS with better customer service compared to UPS. read more

If you ever wanted to get ripped off come here. Pottery barn told me to come to a ups store and they will print out a label and ship it back I came to the store and the lady told me they will take it and ship it back only it's if closed with the label otherwise it's $5.11 to just print the label! I am sorry that's just crazy and horrible service! Definitely won't ever come back to this location. read more

The UPS Store - Store front - Shipping Centers Near Me - Boca Raton, Florida

They allegedly have "Fingerprinting" services there, however the scanner does not work. The employee there must be striving to get reviews for his gaslighting, ageism, and blame the victim mentality. The store is a mess, their employee couldn't care less, AVOID THIS PLACE, NO MATTER HOW "CONVENIENT" IT MAY SEEM. It is a total waste of space read more

Ok ... the UPS stores are conveniently located and offer a variety of services. This location is less busy than some others in the area. They are friendly and helpful. I've used them for notary service when I can't get to my bank (my bank will notarize for free) but it is expensive. I recently stopped in to send out 2 large scrapbooks to my sister on the west coast. He said it would be $30 each, so I went to the post office instead- They were able to send both for $35. Sooo ... it's fine as long as you know that you'll be paying much more than other alternatives. read more

While it is true that mama can be a little stern sometimes, truth is she doesn't like dealing with the Boca BS that some of these entitled old people think it's acceptable. It's not. If you treat her or her staff without respect, and they have none for you. Jacob and the guys working are always awesome, a pleasure to deal with. They are efficient, prompt, and courteous. *If you've had a bad experience at this location, it's probably because you're a jerk read more

If your life depends on going to this store... just take an early death. It's not worth it. I just spent 20 minutes waiting in line abs witnessing the worse experience I've ever seen in my life. I've been to UPS Stores many times in my life. I tried to mail a 10 lbs package via ground no more than 18" talk abs they tried to rob me for $180. Worse than that I watched the sweaty guys working there literally pull things out of a box that had already been packed for a previous customer to show off what was in there... possibly criminal? These guys were sweating all over e place and actually told a woman that was behind me to come forward in front of me because they obviously preferred to wait on an attractive lady instead of some guy. Needless to say I took my belongings and ran. read more

Terrible customer service. There's a man and a woman that work there and neither one of them have any desire to be there. The woman is just nasty. She has a terrible attitude and just isn't a nice person. If she hates her job that much then she should find another one. There are other options for UPS stores, even though this is extremely convenient for me, I go out of my way just to avoid that store read more

I was waiting next door to drop off my pet at Banfield next door and I see a woman walk into the UPS store without a mask. I was thinking of all the packages that go out of the store and are mixed in with other packages going to people and potentially exposing them to COVID-19. I look closer and see that the store does not have a sign saying that masks are required. I was concerned so I walked in to inquire about this and the allowing of people to not wear masks. To my surprise one of the employees was not wearing a mask I asked about this and another employee told me to leave I'll be contacting Palm Beach county next to see if anything can be done to protect us. Are we not in this together? read more

I would not recommend going to this UPS location unless you have lots of time to spend. They are very short staffed and the staff of one can only handle one call vs customer at a time IF they are not finishing up a previous project while you wait and watch. Gave it a two star as it is conveniently located. read more

I wasn't going to review, however after reading others I felt compelled. After having my box there for 1 year I left and went to a Fedex authorized ship center. They could not be nicer! Plus it is $100.00 less per year. I also was shocked that the employees at this ups store didn't wear masks. I called the store one day to see if I had mail. I was put on hold and heard yelling going on. it was between a customer and the people working in the store. They never came back to me, so I listened to the fight. The customer was very upset, they were being rude to his wife. No surprise there! It was an inconvenience to change my address, but well worth my troubles. read more

Short staffed, always smells like weed, the staff is friendly though. Been coming here for a few years

No wonder why this store has two stores LOL. Missing packages left and right have you waiting around they look like chickens trying find what's right and wrong read more

When I politely asked the man running the store to please put his mask on, he berated me with conspiracy theories about how COVID isn't real and no one actually gets sick. When I told him I've had beloved family members pass away from it, he doubled down and kept going. I really don't care about his politics but he should at least be kind and wear a mask for a few minutes of time while customers are present. Don't go if you're concerned for your safety! read more

I would expect that it would be open at the hours they say they are. Was here at 8:00am and it's now 8:06am and no one has opened the store yet. It's now me and another gentleman waiting on whoever is suppose to be opening the store. Waste of time. read more

UPS is a very efficiently run package delivery shop! Every time I've been there, I have gotten superior service. Whether I'm sending or receiving a package, I'm treated with the utmost respect and receive a high standard of excellence in every way. UPS stocks whatever you need to send that important package. I'm impressed with the knowledge of the very nice staff. They obviously have been well trained in customer service. I highly recommend UPS. They try so hard to answer any questions you may have. They supply you with whatever you need and strive to get your package delivered in record time! read more

So I go here often to drop off my amazon returns because of how convenient it is near my house. I think it's time to find a different location though because even though they have a sign on the door telling us we are required to wear a mask (which I'm happy to do) the employees don't wear them. And they say very inappropriate things to young wome who are just trying to ship things and go. read more

Worse UPS location I've ever been to. Very poor customer service, Nate and this other lady at the front desk were very unprofessional. When asking her to package an item for me, she made us wait wait so they could take care of everyone else in line first. I would expect that if it's my turn, they would finish with us first before going to the next customer. We patiently waited anyways, I wanted to make sure it was packaged correctly since it was 2 Louis Vuitton purses and I didn't want them to be too crammed up in the box. When she proceeded to package my items, I asked her very politely if she had put the packing list in the box. Her answer was "you should've packaged it yourself". I would have gladly done that if she had given me the materials to do so. I don't understand why people have such attitude towards a customers, especially when I'm being polite. I would expect nothing but the same treatment from them! read more

I went there on March 28, Wednesday. I just got an odd feeling from the moment I walked in there. Nobody greeted me & a few moments later I mailed my package. It seemed way overpriced ($16 for a few pieces of paper) & the Sales Representative seemed unfriendly & like he did not want to be there. They ran my debit card a few times & seems like I got charged double. Look, I am not expecting an amazing experience at a UPS store, but this place just was not great. I am going to FedEx next time!! read more

Roody went out of his way to make sure my Amazon returns were processed correctly. His system was down, and I was late for work, so I just left two items with him. When his system came back up he processed the items correctly and contacted me to let me know they were done. Thank you! Excellent customer service! He saved me a lot of time and effort. read more

Terrible customer service. I have used their services for years. Nobody calls you back or resolves the issues.

what a den of thieves. go somewhere else, anywhere else. and yes i am shouting. overcharge or upcharge for everything. i tried to mail my properly packaged computer for repairs.....$ 145, - i mailed it at another ups store instead for $45. a $ 5charge to printout an emailed mailing label. bring in a boxed return... they have to repackage it. bring in an unpackaged return... you guessed it $$$. don't even ask the price to box and ship. they make it up as they go along. do yourself a favor and stay away. go have lunch instead. read more

Do not go here in the morning and expect it to be open on time. I have gone at 8am at least 5 times when it is supposed to be open, and it is not. I waited 30 min today before I finally left at 8:30. So unprofessional. read more

The guy at the front desk is nice but it's five dollars to email and print a label if you forgot to do so at home. I have definitely done this for free in different locations before! That's more than shipping the package itself, the audacity! read more

store is suppose to open at 8am, employee carefree casually and slowly opens the door at 8:30 like its no big deal and gives me an attitute like im unconvincing him, last week I waited for 20 minutes while the same employee hit on the customer in front of me. read more

This place is a rip off I went to mail a regular envelope and they wanted to charge me seven dollars which was the same amount they wanted to charge me if it was certified do not go beware read more

I have used a mailing address here for a while and have never had an issue. They always greet me when I walk in and go out of their way to help me discard of my boxes. I forget my keys often and they never complain. read more

Came to this UPS store and they were super nice. I did not wind up using this location to ship things because they could not charge my UPS account here. I needed to go to the official UPS shipping center which was about 15 to 20 minutes away. They said hey could verify our UPS account from this location. The guy at the counter gave me the other address and I appreciate how helpful they were here. read more

DO NOT GO TO THIS LOCATION.. The owner of the store needs to go out of business for charging $5 to use their computer to print out a UPS label! There isn't a single sign for pricing in the whole store.. He also goes on to say if I didn't have an attitude about paying it, he wouldn't have charged me. When I refused to pay it, he grabbed my package and called the police since I didn't want to ship it there not pay it After going to another ups store, they have signs posted everywhere. It's embarrassing there are business owners like this in our country as he isn't from here nor speaks proper English. read more

DO NOT use this store to ship, there are plenty of other options in the area. I had an absolutely TERRIBLE experience there this week, the owner of the store robbed me of a $5 "Computer Use Fee" for a $4 priority mail shipment that I had visited the store to send out. There is NO SIGN anywhere on the premise, or the general vicinity of the computer designating the fee, and I would have used my iPhone to look up the shipping address instead of paying $5 for less than 3 minutes of use for a $4 shipment. I had no choice but to fork over the $5 because I was in a rush and no mood to argue, and he already had my package behind the desk. He also seemed to find the position which I found myself in amusing, which is probably because he encounters this exact situation several times per week. On top of it all, he claimed that he could not offer insurance on USPS mail because it was a UPS store, which I highly doubt because he sent my package via USPS Priority Mail. I am curious to see if my package even makes it to its destination without an issue. Very dishonest business practices, I will definitely NOT be visiting here again. There are plenty of alternative pack & ship stores in the area, including one in the neighboring shopping center on St Andrews. read more

Find another option other than this store. Shipped a package and thought the cost was rather excessive. Called UPS customer service and was told the package I shipped would have cost half of what I was charged if it were shipped directly through UPS and not a UPS Store. read more