Nae was SO kind, friendly and helpful! Another employee left in the middle of helping me, with no communication and Nae professionally stepped in. She helped me with my shipping needs and even informed me that the company I was returning to had a pre paid label and I would not have to pay the charge I was originally told. Nae was great and turned my experience around. read more

We were in need of a notary on a Sunday and all of the other shops we tried didn't have notaries working. Thank goodness we found this UPS Store. We were in and out in less than twenty minutes and the notary, mailing, and envelope was reasonably priced! The sales clerk was amazing! She did everything seamlessly with a friendly smile. read more

This is a great location right in the heart of The Domain. I stopped by almost a minute or right at closing time. I had all the time in the world to go, but I decided to go last-minute and was expecting to not be serviced or be rushed, plus rudeness. Nae, the rep onsite, was wrapping up with a customer and had another she was simultaneously helping. She realized it was closing time, and locked up, but helped me without any hesitation, rush, was professional, efficient, quick, informative, and delightful. Her smile was contagious and perfect Christmas Spirit of shipping/mailing gifts. The store overall has always been helpful. read more

Top notch! Staff were professional, quick, pleasant and courteous. I always find them that helpful or more. Norm read more

Thomas was amazing. That guy needs a raise. Helped me with stuff on my PC that wasn't his problem to solve. Could tell he knew the customers in the store. Great place Value was amazing read more

It was just about to close and a beautiful soul allowed me to come in and return my stupid shein order. Thank you for going above and beyond. I truly value you!!! read more

Never had someone literally lock the door as I'm coming into the store. Just needed to print one page and NOPE! Guy looked at me and said according to his watch I was one minute late. . I will literally find anywhere to go next time other than UPS. read more

The UPS Store - The guy standing inside. - Printing Services Near Me - Austin, Texas

They are SO nice and friendly here. No matter what we need done, this UPS location is fast and kind! Special shoutout today for Nae who helped us through a long and complicated notary process with a smile! read more

I encountered the nicest UPS associate today. She was extremely helpful and kind especially when I literally came in with minutes to spare before they were closing on a Sunday. She has a "N" on her necklace so if her boss sees this please be sure to pass along this note of appreciation! read more

Avoid this UPS location. Super unfriendly and unhelpful employees; also extremely slow moving. I waited 15 minutes to then be told I needed to package my amazon return, a sweatshirt, when that has never been an issue before. Typically my location just takes them or throws them in a package if needed but never refused my return without package. The lady wouldn't take it and was super rude. Complete waste of time. read more

Naijae was truly amazing! She helped us get our work requested processed in a timely manner and was extremely positive and helpful. We need more of this! Nothing like a friendly face when you're in a crunch. Thank you! read more

The girls are super super nice but why do I have to pay to print a shipping label? It's literally one sheet of paper. that's so cheap. Like I frequent here a lot and I can't get something that has value of .01. WOW read more

My fiancé and I travel pretty frequently and refuse to ever check luggage because... reasons, right? So, everywhere we travel, we make sure to stop by a local UPS store the morning before the day of our flight home so we can ship souvenirs and anything else bulky or liquid or breakable back home to ourselves. We stopped by this particular UPS store near our hotel on February 21st to do just that. The two girls working that day (I'm kicking myself for not getting their names!) were so incredibly helpful, friendly, and fun. They were truly just delightful. One of them carefully packed everything up for us and they both chatted and laughed with us the whole time as they gave us recommendations for local "Texas Only" attractions. Truly the best service we've ever received from any UPS store... well, that girl in West Hollywood was pretty awesome, too, now that I think of it... but I digress! Give these ladies a raise! Love to y'all from your friends in NYC!! P.S., Go to Buc-ee's!! read more

I had a special shipping request and Miranda was super helpful, providing excellent customer service! I highly recommend this location!

Just want resolution. No Accountability/Ownership of issue. I do want to say that the person who initially helped me with my issue did take as much ownership as she could, the rest was out of her hands. I was told by Apple to ship my watch via UPS store so they can add cellular service (this was a new watch), I dropped off by placing it on the scale as instructed and from the time I left the store to the time they packaged the watch, my watch was cracked. When item arrived at Apple, they advised me of this and that i needed to submit a claim with UPS store. I tried and have email chains to show this, along with long hours on the phone with Apple, but UPS Store kept sending me to Apple to have them submit the claim and Apple kept sending me to UPS store to submit the claim. Needless to say, i was never able to submit my claim and here i am with a NEW broken watch that I cannot use. I do believe that the onus falls on UPS Store. As a military veteran, I just don't know how a large company (granite a franchise) cannot take accountability and ownership on an issue that happened at one of their stores. Apple wants to now charge me $350 to fix the watch, a NEW watch that was only being shipped so they can add cellular service. It's the principle at this point, i should not have to pay for something that was not of my own doing. I see that one of the owners, Kevin Allen prides himself on customer service, i just wish that customer service was extended to my issue. I have emails upon emails and tried to get this resolved, but but have been unsuccessful. Note: I was told that had the item been damaged when i dropped off there would have been pictures (there are NO pictures of any damage); therefore, damage happened when item was being packaged. I hope I can get resolution as i'm going on 4 months with no resolution. read more

Super friendly staff! I've had a couple of a visits already and they never fail to help with my issues. I've done printing, shipping, returns, and even notarized documents! They are quick with the service as well, no complaints at all! read more

I have had nothing but positive experiences at this location before today, and on my prior visit hauled a heavy shipment into the back room so one of the workers involved below didn't have to. I'm not sure what happened before I got there today but I would steer clear of this location going forward. I came in with a pre-packaged shipment and asked to ship it with "insurance", which set both the counter worker and the supposed store manager "Panda" off firmly telling me that they do not offer insurance. I told them that I shipped something a few months ago at this location, and paid to have it packaged so it would be covered at market value if it was lost or damaged in transit, which is what I was referring to as "insurance". Long story short, they DO offer coverage but they don't call it insurance. That word is apparently a trigger at The UPS Store. Once I passed my vocabulary lesson, and after I asked if I should go somewhere else because it seemed like they didn't want to handle my shipment, we proceeded and they began entering the shipment info in. I was asked what was inside, and told them the category (car part/supercharger). The alleged manager Panda immediately got up, went out of sight, and then came back and asked me very suspiciously if it was new or used, to which I answered used. She then rudely refused the shipment as "used superchargers have oil" and "she knows a little bit about cars" (I'm guessing she disappeared to go google "do superchargers have oil" but I digress) despite me telling her the entire unit was disassembled prior to packaging and there was virtually no oil in the box. It was blatantly obvious that she was fishing for a reason to turn me away, and she found it. I reiterated to them that I literally just shipped "oil filled car parts" at that location recently, even declaring said shipment accurately and truthfully as "shock absorbers". The alleged managers response to that was telling me that I must have lied to the employee when shipping them. Judging by the other reviews for this location I doubt the employees or management actually read these, but if you do - please find peace with whatever it is that is causing you to treat other people the way you do. It's one thing to give poor service but another to call customers liars to their face because you are having a bad day. Be better, if not for us then for yourselves. read more

The ups on 8120 Research Blvd Unit 105, was going to charge to "package" the damaged package I received from ups . The "packaging" was 4 strips on tape on one corner. I left and came down the road to this location. Didn't mention anything, after handing the package to the employee , they said cool no problem, I even asked would I be charged to package the damaged corner and she laughed and said why. Appreciate this employee and the help. Night and day difference. Save your time and go to this location for any ups need read more

The best ups store I've been to, others in the area need to take note. The customer service is amazing. They are always so friendly, helpful and quick! read more

I want to give a shout out to Veronica! She was incredibly patient with this elderly woman in front of me that needed assistance. She then helped me pack up four separate packages because I didn't know I couldn't send them together! The store was packed and I personally probably would've been having a panic attack at this point and she was just calm, cool, & efficient. Her coworker was equally stellar dealing with another time consuming client that needed help. Give these ladies a raise!!! read more

I came to this location to help with getting a very important letter notarized. Everyone who was working at this location was super helpful in making sure I was able to get everything I needed in order to make the process super easy. An employee who I believe was super helpful and really showed her love for customer service, Miranda. Thank you for being such an amazing help and showing your love for customer service. I will definitely be returning to this location. read more

The UPS Store - Store front - Printing Services Near Me - Austin, Texas

I have only had two experiences with this store but both times they were great. The customer service was exceptional and the employees had smiles on their faces while they greeted and waited on customers, which makes the customer experience much better. I'd recommend anyone use this UPS store for their shipping and/or printing needs! read more

I use this location of the UPS store not only because it is convenient, but more so because of the staff here. I frequently ship items to friends and family out of state, and I am an online shopper. Between shipment sI originate and returns I am making through their great HAPPY RETURNS option, I find the staff in this store to be universally and uniquely helpful in getting my packages expedited and delivered on time. I am so pleased every time I go into this location, since I find those who work there REALLY understand what it means to provide helpful assistance to a customer. I LOVE this location! And all those who work there! read more

I needed to return some AT&T equipment, and the UPS Store could not have made things easier. I breezed in exactly as they opened (side note: they had opened the door early for a couple who was standing out in the heat waiting. That kind of common sense and caring about people impressed me), went straight to the counter, and was out of the store in around 60 seconds. Nizja was friendly, efficient, and an excellent representative of the establishment. I don't ship things often, but when I do, I use the UPS Store in the Domain. Great job guys! read more

Went in here to drop off a package, the ladies were nice and welcoming and had masks on. I was in and out in less than a minute with a receipt, very helpful! Short review, but what else is there to say?! read more

Super unhelpful! I went to this store early this morning, trying to return a package, I showed her the return label, and she said" you need to print it and box it up by yourself ", I said I don't know how to do it, and she still not willing to help! Every time I went to other UPS store, I just need to paid $1 and they will take care of it , that's why I like UPS, for the convenience! I don't know what the hell is wrong with this store, did they just hire unprofessional staff or just have bad customer service. read more

You usually don't think about UPS stores and reviews. At least I don't. My latest trip to the UPS store was far above average. Not even for my item! What brought me here was a perfunctory Amazon return. While I was there however I ended up helping another couple ship a handmade mask to one of their family members. The UPS store employee went above and beyond to make sure that a package fit right and would adequately protect an item. Folding the box and adding peanuts, etc. What really makes them stand apart is that they ended up sending that person to another competitors store because the other store had a specific sized box that was a better fit for the item! Any store that cares as much about the customers mission / value is a store that I want to patronize. Also they'll take back your AT&T equipment and do it with a smile so double kudos to that. read more

Loved the atmosphere and the customer service! Quick and easy - in and out Very nice and accommodating staff. Exactly what you would expect with this one being located in the domain. Stars all around!! read more

I came in with bags and printed labels expecting to be charged $4 for a tiny amount of tape etc etc. The guy took care of everything for me. It was very very easy. He even taped up my ripped bag. This was all at 4:40 PM on Nov 17 2017. I've noticed this is a trend at this specific store and so this is my go-to UPS store now. read more

seemed like the staff felt like it was more important to socialize with each other. I had a return w a business I've sent back to with ease before...the associate made me print 2 packing slips, then said I didn't have a packing slip, then charged me for the print and ended up not being able to send it.... Just went to another store and they said all I needed was a return label and I was out of there in a minute. read more

Unhelpful employee! Went to a different UPS and received professional help! He had a bad moment, was poorly trained or just incompetent! I'll avoid this store. read more

I've been to this UPS store several times. Every employee is proficient in the performance of their jobs. Always courteous and professional.

I received excellent customer service a few weekends ago from a nice lady when I needed to return an amazon box and didn't have my supplies. Thank you! read more

I myself want to take a moment to thank the very sweet young ladies working at this location. Very nice and considerate people.

They returned my packages to the seller for no discernible reason. There is no accountability and the situation cannot be remedied. I wouldn't recommend using them. read more

I came into the store with a canvas that needed to be shipped for a wedding. Alex helped me with everything that I needed! I couldn't have asked for a better experience. read more

There's a girl with two lip piercings on her bottom lip that works at this location, and I strongly advise working with anyone but her, she was so incredibly rude to me. I asked over the phone if they shipped DHL packages and she said they did, so I walked in and put my package in an envelope that they sold there and I went to checkout. At the counter, she said they didn't ship DHL, so I said I didn't want to buy the envelope and have literally said "too bad, this isnt my problem. You put your package in there, you owe $5." Which is usually fine with me, I'll pay for a mistake I make but I also told her that I was informed differently over the phone and she said "I don't care, this isn't my problem. You owe $5" and that's when I took a step back and said, "you're being kinda rude to me. I'm trying to explain the situation here." and she said "I don't care what the situation is, and I don't care if you think I'm rude, please pay and leave." So I did, I'm not a confrontational person and I surely don't like arguing in a store... I'm just shocked that this girl has a job in customer service. I hope a manager sees this and talks to her about how to have a professional conversation with another human being in a professional work space. (I would love to sit down and go over the video recording together!) read more

So glad to find a UPS store that actually had a notary. Sometimes was such a request pops up and you need one, a lot of locations and other places claim they have notary services but never have one available! Thank UPS store. read more

Actually you didn't really "disprove" any claims that the computer made me create an account and charged me time for doing so or that it charged me time for the two attempted downloads that didn't work. Thank you for continuing the trend of customer satisfaction I received in your store and for the threatening "you can no longer use our store" duly noted UPS. read more

Denied service. Walked in with a pre-addressed/prepaid shipment to a business. The package contained ammunition and all shipment requirements were covered/defined by the receiving business. While standing at the countered I took notice of the hazardous materials not allowed (a placard on the counter). Ammo was not listed (as it should not be) but I did comment to the counter help that the package did contain ammo. At that point I was told that they would NOT ship ammo (but UPS does all the the time!). I asked why and they said it was their franchise store policy. I asked to see that policy in writing (Erica claimed to be the store manager and provided the info). I was showed a binder that spelled out the obvious categories of explosives, radioactive material, live animals, *AND* firearms. The firearms section said NOTHING about ammo. I told Erica that the firearms section did NOT include ammo. Erica said; "firearms, ammo, SAME THING...". I left the store. So, I hope the owner of the store sees this and educates Erica. read more