This is my local UPS store, #0393, and has for the past year also been my post office box home. After a rash of porch pirates terrorized my neighborhood, I was no longer willing to deal with the risk of my home's USPS mailbox being subject to sticky fingers. As a mailbox customer, I have a door code, so I can come in 24/7 to grab my mail when it's convenient for me. The peace of mind knowing that my mail & packages are locked safely away until I can claim them is well-worth the monthly fee. I get a text message anytime they receive a package for me. I can also call in to check if I've received any mail before I stop by - love that! Since I'm in here at least a couple times per week (timed with my HEB run in the same shopping center), all the sweet staff know me and my family by name. It is refreshing and charming to have such a personalized experience in this modern day & age. They do more than take care of mail, too. We recently needed some documents notarized and were able to just take care of that while we came in to pickup the mail. read more

Came here to drop off our Amazon items and they took care of it swiftly and beautiful manner! Keep up the good work! read more

The UPS Store - Printing Services Near Me - Austin, Texas

I encountered the model of customer service when I brought in packages to be mailed-- Nae is an employee that any employer would want to have. She is excellent and please give her a bonus! read more

Theft in broad daylight. Really sorry for this store. Today I went to return amazon , one of the package need print label. I sent to their emails and she printed in paper and charged me almost $4 ($3.51)!!!! I said cancel that because another store in wells branch didn't charge me and printed in sticker paper. But she said me we are franchise store, each one has their policy" she didn't cancel and said me it's processing and I couldn't cancel it. This is really roberry. I never never back to this store. Other stores it's so much better. read more

Mailbox, notary services. Prices are not low but fair given services delivered. Customer service good but NO PUBLIC RESTROOM FOR EFEN CUSTOMERS. Negative! read more

The UPS Store - Mailboxes available - Printing Services Near Me - Austin, Texas

I understand that last minute customers can be frustrating and that we're all just trying to get home but as a Manager of my own store, I am big on customer service and closing the doors early. It was 7:00pm when I showed up to the store to drop off a package and the ladies in the photo looked at me as I was showing them the time on my phone and completely ignored me (time stamp in photo) . They knew they were in the wrong, and if a manager was on duty I'm sure this situation would have been different. Are your stores closing at 6:59pm or 7:00pm? Unreliable and poor customer service from N MoPac Expressway Service Rd location. read more

The UPS Store - Employees - Printing Services Near Me - Austin, Texas

Amazon UPS drop off is the greatest thing! This is my go to drop off point. Very easy to get In and out of, I like to do my grocery run and drop off packages to return or mail out. The employees are friendly and super quick about things. For COVID they have little markers of where to stand which is nice but it's rarely crowded in there which I like. read more

This situation for my delivery of a check has been extremely frustrating. When I was provided the tracking number, I went online, called customer service and also went into the store and no one could assist me with the tracking of the check. When I went into the store I was already frustrated, however, still very polite and professional, and I was dealing with Catherine, who seemed unbothered With my situation didn't even offer to help as far as getting customer service on the phone since she stated that there's nothing that they can do. She could have at least tried to do something to fix my situation. Would've been greatly appreciated, but she had a very carefree attitude didn't even acknowledge the situation or extend any kind of apologies for the inconvenience. read more

I just went into the store and Catherine was very rude. Very very rude to me. The door was unlocked and so I went in to wait for them to open the gate and she asked if I was a mailbox customer and said that I would have to be outside I struggled to get in because I'm in a wheelchair but she did not care about read more

Excellent customer service and very helpful handling my returns. I would definitely use this UPS Store again because it valued my time and cared about my shipment. read more

Came in to this UPS store to do an Amazon return and the woman at the counter was incredibly rude. I had to fully unbox my product and throw the device, wires, and instructions loosely into a clear plastic bag. I even had to tie the bag closed myself before I handed it to her to be labeled/accepted. There also wasn't a recycling OR trash where I could discard the packaging - I had to take everything with me. Really bizarre for a company that deals in cardboard. read more

Yahaida was so helpful and gave me an awesome tip to take a picture of my receipt kust in case I lose it. Every time I come in to this UPS store the staff has always been so great! read more

I was very happy with the services provided by this store, The staff is very nice and competent. Roxanne, the store manager is superb. She did copying and printing for me. The cost was very reasonable and the quality was great. I deeply appreciate their help and recommend them highly. Jagdish M read more

I have been to this location several Times to drop of Amazon returns and i am always greeted promptly by the staff. I also went here a few weeks ago and worked with Jocelyn to print invitations for a party. They were able to get my invitations done quickly and they came out great! I really appreciate how friendly Jocelyn is and how quickly she was able to get my invitations printed. I will continue to come to this location for all my printing needs! read more

Recently came in to return my UVerse receiver and remote and the staff here were super helpful in explaining the process and knew exactly what I needed the minute I walked in. One of the other staff was helping another customer and a lady came out from the back immediately when she saw me waiting to help me. They were quick, professional and very helpful in getting everything squared away, especially when informing me to hang on to my receipt for at least 6mos as proof of return. Will definitely be back to this convenient location should I have any additional shipping needs! read more

Drop off is quick and easy. Service was expedient and simple, nothing super special, but the lady certainly knew what she was doing. The store format is small but clean with basic offerings. Parking is ample, and the space is conveniently nearby Mopac and a HEB. Solid UPS location. read more

The UPS Store - Printing Services Near Me - Austin, Texas

We've been here twice. And both times, painless. We brought in things we were returning: cableboxes, and something I mistakenly ordered from Amazon (stupid ambien). Both times we were assuming there would be a long painful process, and endless tap-tap-tapping into their system as we brought in our half-ass packed stuff. The first time, I was actually about to get upset that they moved on to help another customer, until I realized she had my stuff ready to ship, and was already done with me. A good problem to have. Plenty of parking, and right next to Baskin-Robbins for all your clown cone needs (though I'll just get the pink bubblegum, don't judge). read more

The UPS Store - Next to the Twin Liquors, in the Parmer/MoPac HEB shopping center - Printing Services Near Me - Austin, Texas

Jocelyn!!!!! Jocelyn! Jocelyn! Somebody give this girl a big RAISE! I'm not even kidding, when you have a girl like that, that can keep her cool with a disorganized customer like me, she needs to be REWARDED. UPS at least do it for yourself cause you do NOT want to lose people like her! I brought in three ripped up Amazon returns I needed help with all the labeling etc because my printer at home is broken. Anyway, long story short, she was a sweetie and that crap is going back to Amazon where it belongs! Thank goodness and THANKS JOCELYN! read more

I'm a regular at this UPS store due to personal returns, business returns, and regular mail drop off. Very convenient location and the team here is super friendly and efficient! Every single interaction w/ the team here is positive. Shout outs to Jocelyn/Lizzie! read more

The is an awful UPS store in Austin. Zero customer service and zero attempt at being kind people. These individuals refused to assist in mailing two prepaid boxes. They refused to even scan the barcode so they had information about the shipment. I even had someone send me scanned versions of the labels and they still refused to assist me. Absolutely awful customer service from Jocelyn and her team. read more

I love this UPS Store. The staff is always friendly, especially Jocelyn, who remembers me every time I come in. There is 15 min reserved parking out front so it is always easy to get in and out. They will definitely continue to have my business. read more

I never understand turning away paying customers. Got there at 630, they close at 700. Needed a one page document notarized - 5 minutes tops. Even though the notary was there they stop notarizing things an hour before they close. Paying customer? Check. Five minute task? Check. Willingness to turn away business? Check. Bewildered? Check. /sigh read more

I had to send a medium sized box (a laptop with backpack-style laptop bag) to another state. I stopped at UPS first, to get a price. I was greeted by a somewhat sullen young man with a trainee badge on. I told him I would like to find out how much it would cost me to send the aforementioned box to the address conspicuously taped to the top of it. Instead of just weighing the package and giving me a price, he pushes a form at me, and immediately asks for my phone number. Now, I am very stingy with my phone number. The last thing I want is my cell number getting sales calls because it ended up in some marketing database. I give him a sidelong glance and say "I just want to know how much it will cost to send this box, why do you need my phone number?" He gives me a sour look and mumbles "It's just to see if you are in the system" (which I know for a fact I am not). It's obvious that he is not going to continue and give me my quote unless he gets the number, so I rattle off seven digits. He then asks if it is 512 area code (if not, would I have not given him the area code?). I begin slowly filling out the paper, already suspecting that in a moment it will become a moot point. He verifies this by rattling off the first price for the next day by noon, which is close to half what we paid for the laptop. The next-day-by-close-of-business was not any more impressive. He starts with the next one when I interrupt him. "How much is it just for ground?" "That is the very last one, it's the cheapest" he says, as if I am some kind of cheapskate because I want the least expensive method and have forced him to terminate his sales pitch prematurely. He then gives me a quote for over thirty five dollars. I cringe and push the partially filled out (and now wasted) form back at him and pull the box back into my arms. "I think I am going to go see how much FedEx charges." I don't mail packages often, but that seemed too expensive for the size/weight to me. As it turns out, FedEx shipped it for a less than twenty five bucks AND said it would be there by Friday (it was delivered Friday morning). But the real kicker here was the attitude. All I wanted (originally) was a quote, not to be dragged halfway through a transaction that (as it turns out) was never meant to be. I have never had to give my phone number to mail anything before. I have never had to fill out a form just to get a package weighed and get a quote for how much it will cost. I normally deal with the US post office so maybe I expect something a little closer to customer service rather than someone just ASSUMING that asking for a price quote means they are going to get my business. I have never really been impressed with UPS and their idea of customer service. From past experiences including dumping packages on the stoop to get rained on, leaving packages for other people's addresses not even CLOSE to mine on a Friday - then REFUSING to come pick them up until after an entire weekend (what, do I run free storage facilities now for their FOR PROFIT freight? I think not!). And if you have ever had a damage claim with them? Nightmare city! This was just the icing on the 'avoid UPS' cake, for me. One star - only because you can't rate NO stars. read more

Service is so so here I only came to return my uverse cable box. Went in wasn't greeted or anything but there was no wait well because no one was there. Went to the counter told them what I wanted and they did exactly what I asked wasn't amazing knock your socks off service but it wasn't terrible either. Would I come here again only for my uverse stuff but other than I think I'll go to fedex up the road read more

I only drop off at at this location, but more then once I came 5-10 mintues before closing just to drop off, and they were already closed !!!! Don't trust their "store hours" apparently if an employee needs to leave early, they'll just close up. I would advise to either call first or try another location all together. read more

Do NOT send anything important from this location. It is the WORST!!!! Had a package sent from this location. Tracking number is on the receipt, but USPS does not recognize the tracking number.......or, it was never given to USPS. I know that USPS scans their first class envelopes when they pick them up and it has been 2 days since this package was supposed to have bee sent.(It was 2 day delivery) No tracking date found.....hmmmm. Where is it? Not to mention that when I called to get help to figure it out the employee, Ivonne, was not only not helpful but could care less. She was condescending, uninterested, and rude. You had 1 job! That's all your store does. How do mess up the one thing you do? read more

Bad service! I should have heeded the previous reviews. But since it's close, I Thought I'd try it. AWFUL! I had small package prepaid to send. They wouldn't accept it unless it was UPS packaging! Really? This is ridiculous. So they wanted to sell me an envelope for $5! Nope! I bought packaging at HEB (Same Center) and paid 89¢. Then, they wouldn't accept it because it wasn't 200% taped! They were v happy to try to sell me a roll of tape for over $5. But... luckily I keep tape in my car and used it. NEVER USE THIS UPS LOCATION! Either go to FedEx right across Parmer Lane, or use a different UPS store. Wow, common courtesy at a packaging place is a foreign concept to these people. read more

Every time I go into this store I am always greeted with kind smiles! The employees are always willing to help and never has a problem helping no matter how big the task or how long it takes. This location is quick in service and very professional. read more

I also want to commend staff at this store for their great service - but especially Jocelyn. She is amazing. I've seen her multi-task and help 3 people at the same time, and everyone received outstanding services. Give her a raise! read more

I have had the pleasure of working with these Jocelyn/Lizzie for the past couple of years. They're always kind and helpful with any of my many requests. I have complete trust and faith in anything I put in these women's hands. It had been a pleasure working with them and I will be sad that I moved and have to find a new UPS family. read more

Lol I had a package delivered here and they held it hostage until I gave them $10. I had a previous package delivered there and didn't have to pay the fee. They said it had to do with how UPS reimburses them and I had the option to reject the package, but I thought it was silly they wouldn't make an exception to this policy. What looked even more sketch was that they wrote '$10 fee' with a pen on my package. Will never have something delivered to this store again. read more

I had a document that needed to be notarized and Elizabeth Bliss was the rudest person I've ever dealt with. She scribbled illegibly on the document and acted like I was an inconvenience. She is an hourly employee who acted like she was beneath my request for a professional service. read more

If you happen to receive assistance from a woman with short grey hair... brace yourself. This is rudeness on a whole new level. I walked in with a smile and a hello, she returned "What do you need?" I started to explain that I just needed to ship out a package but before I could finish my sentence I was cut off with a curt "Put the box on the scale". I hesitated for a fraction of a second mainly because I wasn't expecting to be interrupted and before I could grab the box I received a much louder command "PUT THE BOX ON THE SCALE!" I am not sure what happened to this person to make her so depleted of patience but she was determined to take it out on the customers that give her company business. She snatched the box and started walking to the back and I informed her of how rude she was, she spat a sarcastic "Sorry!" as she turned the corner. I hope her day got better :) read more

Awesome store - bigger with more services than most. I skipped ordering online because I was in a hurry and you can walk in, swipe your card, and use a kiosk to do some quick printing - I was in and out in just a few minutes with exactly what I needed. The customer service person was awesome and super helpful! Way better than the Fedex store experience across the road. read more

I came here for notary services. Barely waited 3 min and everything was quick and professional. This location is great because of all the stores in this plaza, including HEB. read more

Excellent service!!! Ask for Kyle, he's super helpful and a pleasure to work with. Fast and efficient, he helped me reduce and consolidate my shipment to save some bucks! Awesome! read more

Jocelyn Ross was so prompt, efficient, and friendly with a great attitude. It was a delight to have her take care of sending my FAX!!

This store is a great resource for me. I have a mailbox there, which I think is reasonable in price. The service has always been friendly, and they've been nice enough to let me know if I have items in my mailbox when I call. (That way I don't have to drive over just to check.) On occasion, I also use them for copies, certified mail and shipping. Let me be clear, none of these things are provided at the lowest possible cost. But I'm generally willing to pay for the convenience. While I'm grateful for the postal service, I'm just as happy to avoid the frequent line and bad service at the Post Office. read more

I came to this UPS location to return a package and check to see if my shipping label should be printed. It turns out that I did have to print it from their computer and printer. They charge for timed use of the computer which was fine especially with Joycelyn's customer service. She checked to make sure that everything was going ok and came over to troubleshoot the printer that she found was just out of paper. My sheets finally printed and I placed them on the counter because I had to sort though emails to find another shipping label. While I was doing that Joycelyn came over and got the printed labels off of the table and prepared my package to be shipped. That's great customer service and work ethic as well. I couldn't find the email and went to my car to find it on my phone. I found it in no time and went back in to print it and take it to USPS to be shipped. I experienced another issue with printing, low and behold Joycelyn was there to the rescue again. She asked to see my phone so that she could send it to her email to print. After she took care of that issue she asked if I had the package with me because they handle USPS shipping also. I had no clue that they did that and was preparing myself mentally to spend a lengthy amount of time in the post office. She had already saved me twice now here she is again saving me from a trip and time most of all. We are experiencing difficult times now especially with people's attitudes due to extra protocols that's being used for Covid. I really appreciate you Joycelyn for going above and beyond in making my experience at the UPS store 0393 the most pleasant with your attentiveness and impeccable customer service. read more

When in this UPS store ALWAYS answer ANY question with "How much will it cost?". For instance: When asked "How much is the package worth?" You are really being asked "How much insurance are you going to buy on this package?" Answer: "How much will it cost?" ....$5.80 When asked: "Do you need a signature for this or just have it dropped off?" Answer: "How much will it cost?"...$6.00... My shipping cost doubled with options I didn't know I selected! BE CAREFUL HERE! SHE IS VERY WELL TRAINED! read more