I am not one to write a complaint because I work retail and I know how it is sometimes but I came here to ship some books and the employee (his name was Mike) was so incredibly rude to me for NO reason that I couldn't really even believe it. Firstly, the employee was really misleading about fees he charged me for shipping the books, he offered to package them for me, but didn't mention a fee. No big deal honestly but I decided I didn't want to pay that much for the boxes and labor. He immediately got disgruntled and said something to the effect of "you wouldn't go to a restaurant and expect to get your food for free, would you?" Doesn't really make sense in the context of what I described, right? That's exactly how it happened, his rude retort was hardly appropriate because I understand a business has to make money, I just didn't KNOW about the fee because he didn't tell me! I asked for a refund and requested to purchase just the boxes I needed, figuring I'd just pack them myself. He refunded me and then rang me up again...he charged me MORE for the same boxes? I asked about it and he said that when they pack the boxes for you, you get a discount. I don't know if that's true but at that point I was pretty disgusted with his attitude and dishonesty so I said never mind, I'd go buy boxes somewhere else. He then went into a rant about how by the time I finished driving around and etc, I could've just paid him. Pretty inappropriate and rude. I couldn't really believe it. I went to Office Depot and got 3 boxes (buy 2 get one free!) for about 4$ as compared to the 10$ he was trying to charge me for 2 boxes. So I returned to this UPS store once again, mostly because I hoping a manager was there for me to speak to about my experience and there was a different female employee there who told me the person I dealt with before was actually the OWNER and she apologized, she was nice, however the owner is completely unprofessional and kind of an asshole. Sad. read more