Kind gentleman with a beard went above and beyond for me in a way that won't be forgotten anytime soon. The type of thing that earns a customer for life. read more

I completely expected higher price for convenience. 3 oz gift. $120 over night. $80+ for 2 day air. $17.95 for ground. Here is the real issue. $5 for a box; fine. $5 for them to assemble the box. USPS $11.95 box included priority mail. read more

I brought a package with pre printed UPS label and Apollo Beach UPS personnel said they could not print a receipt. However the personnel at the Ruskin & Sun City UPS have NO problem printing a receipt. The staff at Apollo Beach UPS are poorly trained. read more

Our local post office closed so I had to mail my Christmas cards via UPS store. On 12/6, I went down and handed the clerk/cashier a pile of preaddressed cards for USA recipients and one card for Canada and one card for Germany. He said "one ninety three" which i took as $1.93 to mail 2 Christmas cards to other countries...reasonable. in my CC statement a week later I see that they charged me $190.31. I've been calling the store and corporate as well as emailing both and no one has resolved this or contacted me to make it right. I receive emails stating they've received my email and someone will get back to me in 1-2 business days yet no one does. This is fraud and thievery!!!! I will go out of my way to avoid using them for anything. read more

This location is my favorite! I truly appreciate the great customer service by Trevor and Harley. I visit this location often and always receive the best service. They are always friendly and so helpful. read more

DO NOT USE THIS ESTABLISHMENT!!! Do yourself a favor and travel the extra few minutes to Sun City Center, Riverview, or ANYWHERE else but here. Although UPS clearly states pickup is allowed by someone other than the addressed if they have the tracking number, the representatives in this office absolutely REFUSED another family and me the ability to pick up an order of coffee for my disabled, 75-year old mother!!!! The ridiculously nonsensical employee told me the only way we could get teh package was to bring my DISABLED 75-YEAR-OLD MOTHER in the store to get it herself....even though I had 1) a copy of her license 2) proof I paid for the item 3) the tracking number for the item (all that is required, per the bottom of the UPS tracking notification I received). Never had any issues at any other UPS store with this in more than a decade and an unnecessary level of stress and inconvenience over a package I was CLEARLY entitled to pick up. Oh....and don't waste your time writing to the store5327@theupsstore.com email address that is listed on the response to SO MANY of these complaints. I wrote to them before writing this review to try and get assistance with this simple request. I received a read receipt for my email...which was COMPLETELY ignored. Don't go here unless you just want to punish yourself with the HORRIBLE customer service!!!! read more

Great service every time I go for sending packages and returns. Fast and easy every time.

Poor service. Pit in 11 documents to be printed at 10:00am. Stopped by at 5:09pm and they had not even started the job when it was stated that they were needed by the end of the day. Do yourself a favor drive to Sun City or Riverview where you will get great service. read more

TERRIBLE PRICE GOUGING STORE AND RUDE STAFF ! UPS is a wealthy company, with a market cap of $97.51 billion as of February 12, 2025. THIS IS TRUTH: I am an inspector for the State of Florida and a proud Veteran i might add. I travel and ship samples 3/5 times a week at various UPS stores throughout the state of Florida. Was rushing to ship my samples to the lab and this was the closest store to my assignment location. I walk in with my prepaid label to be told that to put the label on the same box i always buy at the various stores across Florida and ALWAYS pay 3.50 to 3.75 at literally every other UPS Store location and have it Taped that i would be charged 15 Dollars!!! plus tax!!! YOU SHOULD BE ASHAMED!!! I said no way after expressing my dissaproval and drove my items to the next closest store. LOW AND BEHOLD!!!! I paid 3.50!!!! THIS TRASH UPS STORE wanted 4 times the price. I see why the reviews are so low. I mean a slight price difference is to be expected, but naaah This Jerks price gouging his community from his store. See my pucture below. Save yourself money and go visit the very nice folks at the UPS store like almost all are about 12 minutes from there. I feel like swapping to Fed Ex just because of this one store but i wont. Ive met very nice UPS store owners and staff. This store and staff are very entitled acting and smerky. They really don't care. Go elsewhre. Im obviously very unhappy. High probability you will be too. read more

The UPS Store - Shipping Centers Near Me - Apollo Beach, Florida

I love the UPS location in Apollo Beach. I have never had any issues and it is conveniently located to where I live. Thank you to the employees. read more

Worst ups store around. Avoid like the plague. Go to college ave Ruskin ups store. Its a way better store. This place loses packages you have to open GSR's. Then they can't even handle getting your refund done for the package they lose. It takes 4 trips to this store to chase your refund. read more

Poor handling of packages and improper packing practices result in damages and lost packages. Poor customer service ! read more

The UPS Store - Shipping Centers Near Me - Apollo Beach, Florida

I know it is hard to get help these days, but wow these guys have hired some weird and rude employees. No smiles, short attitudes, they act as if you are there as a pain their their ass. It is almost too uncomfortable to walk in there anymore. If it wasn't for Amazon returns I would never go in there. read more

The employees at this location are extremely rude. Bad attitudes...it's as if customers are disrupting them by simply inquiring about services. The young lady that happen to be working on 8/6 around 11 AM was too busy on our phone, sitting down to help several of the customers that were entering the store. If you don't want to work, give the opportunity to someone that needs a job and would love to come to work with a smile. I remember entering the store in a different occasion and greeting the gentleman, speaking of how beautiful the day was and his response was yes, and I'm stuck in here working as it is my problem. The worse location!!! read more

My business get shipped packages often so I'm at this location daily. They are the best. When I walk in my packages are ready to go! Super efficient and incredibly knowledgeable when I need to send packages as well! I always trust my items are taken care of! Thankful I got a great UPS store in my area, it can truly be hit or miss! Thanks guys! read more

Simply put, the rudest ups store around. Gentleman in line was trying to send tobacco from the store. They didn't have the license to do so rather than explain it in a kind manner, the girl simply kept saying we don't have a license rudely and without giving him a solution. If it wasn't the only one near me, I would not go here. They may as well give their customers the finger each time you do business there. read more

The UPS Store - Shipping Centers Near Me - Apollo Beach, Florida

Great service! It got crowded quickly. The staff responded appropriately and I got helped and got out of there quickly. That's exactly what I wanted! read more

Bad customer service!!!!! Sent a prepaid package after rudely being told that they couldn't accept any packages because their system was down. The young lady at the front desk was ridiculous- you actually hire idiots like this to service your customers???? This is the worst UPS I have ever seen. Looks like she didn't like my comment so she removed my shipping label and sent the package back to me which arrived yesterday! Nothing like hiring petty, irresponsible workers!!!! I looked at your reviews and they are pretty consistent. Dumb and dumber works here. read more

Used to be a great store. Have had a box year for a dozen years to be able to receive packages and mail that need a signature. Since the owner almost have the stuff sent to us is never delivered. Of 7 recent certified letters, which were sent certified because they were replacement payments, only 4 were delivered. All 7 were signed for. The store maintains that the post office and FedEx and UPS all sign for the packages and mail BEFORE it leaves to be delivered to the store. I have never heard that before, and it is even more strange that the signature cards have the names of the store employees. How does the post office know the schedules of the people working that day? Rachel says that the post office signs for all certified mail before it is delivered, that is strange since the letters all have the sig cards attached to the envelope. And how does the store lose a case and half of wine. We had the tracking number showing delivered. The store just kept saying it is not here - we never got it. 3 weeks later, it was mysteriously found. Imagine if they can loose 18 bottles of wine, who know how many important letters get tossed. read more

For the Manager -- Rachael: There is only one B/W printer but multiple ways to send print jobs to this single printer. So while one person is at the copy machine the store employees (or customers) can send jobs to the same printer. I was trying to make tax copies on Saturday, 06 March and one of the employees (Ashley) kept sending other people's print jobs to the copier which started mixing their tax papers with mine....think how frustrating that is! Obvious recommendation is for a second B/W printer that is set aside exclusively for separate print jobs. Why ONE star -- Employee Rudeness: But the reason for the one star is primarily for the extremely rude way Ashley (one of the employees) reacted to me when I asked for at least the courtesy of a "heads-up" when sending a print job to the same copier I was using. After the third time getting a job mixed in with mine, I said, "Can you please give me a warning before you send a job on top of mine." She replied, "I did!!" Note that she sent the job at almost the same time she announced she was sending the print job (within a few seconds). I said, perhaps a 30 second warning would be nice. She simply replied, "I gave you a warning." I asked for her name and the manager's name, she gave it to me with a really ugly attitude in reply. One Bright Point: Thankfully the second employee, Jaylease (sp) was obviously embarrassed by her co-workers reaction. She was amazingly kind and helpful throughout the 30 min I was in the store. She even waived the cost of my print job which was a really nice thing to do. This is a very stressful time for all of us, I understand that well. Especially during COVID and tax season. But a little kindness goes a long way. I hope the management will counsel Ashley that a simple, "I am sorry for interrupting your print job again" would mean a lot more than, "I gave you a warning." read more

Dropped off a pre-paid UPS shipping label. Label was never scanned at the store and they have no idea where my package is. All the staff know how to say is to tell me is to call their customer service. The UPS customer service line is a machine that hangs up on you instead of connecting you to the right department. Meanwhile through all of this I am being charged because I don't have a receipt of when it was scanned. read more

They are always helpful with your packages. I give four stars because they don't always know how to use the printing machines in the lobby when i need them. read more

Zero rating! That manager & staff are not courteous and don't understand basic business documents. The whole staff was sitting around and playing with their phones and popping bubble wrap while the manager didn't know how to notarize a simple form. Never again until that loser team is terminated. read more

My trip to the UPS Store on Apollo Beach Blvd was a great experience. All of the staff were friendly when I arrived. The person waiting on me was very friendly and helpful. read more

I had a cross stitch I had framed in glass that was a wedding present for my daughter and needed it sent to Arizona. It took me 9 months to complete and I was very nervous about getting it to Arizona unharmed. I spoke with Victoria at UPS store 5327 and she reassured me she would pack it with care. She said she could see how much it meant to me and she would pack it like it was her own. While I was there waiting a gentleman came up to me after overhearing our conversation and reassured me Victoria was the best at packaging. When my package finally arrived in Arizona it was unharmed even though the driver who delivered it rang the doorbell and tossed it over a 5 foot fence. Thank god for Victoria's great packing job!!! If you ever have anything fragile and needs to be shipped I highly recommend Victoria to do your packing at UPS store #5327. read more

This store's management is a COMPLETE JOKE!! I spent over 600 dollars at their store to ship family valuables to myself in Washington do to being in stationed there. I asked the girl that we boxing them up to wrap them up good, put extra protectors on it since they are glass frames, and mark in the comments for deliver that they are super FRAGILE. The day comes to for them to arrive and they are stacked up like books right top of each other even though they have fragile stickers all of them. Once I opened up the boxes, I found that 2 out of the three frames were destroyed and one completely shattered glass. I called them directly and asked them the steps to get my money for the insurance; I did all the steps they asked. I called every other week to check the status of my insurance checks and i either go hung up on or they told my Information and never called back. On the website it says claims have been paid but I HAVEN'T RECEIVED ANYTHING!! THIS CLAIM WAS PUT IN OCTOBER 2020 , AND IT IS JAN 2021!! read more

The UPS Store - Shipping Centers Near Me - Apollo Beach, Florida

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Every time I visit this location I witness and have also experienced dealing with very rushy and rude employees at the counter. I have also frequently witnessed the employees negatively talking about customers as they leave and the employees clearly hate their jobs which shows in their body language and attitude with customers. I live very close to this location, but I after today, I will definitely be visiting a different location next time. read more

I really really like this UPS store. It's never too busy and the staff especially the young lady by the name of Bobbie is very very helpful. A lot of times I will email something to be printed and she will have it ready for me before I can arrive at the store and won't even charge me. I try to do it as much business as possible with the store because I appreciate having them in my neighborhood. They do everything from faxing to printing to shipping and of course they have small post office tight boxes that you can rent for receiving mail. They also offer 24 hour access for PO Box customers read more

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I never return items to Amazon but unfortunately this time I had 3 items that needed to be returned and I thought all I needed was the QR code for the item to be returned and the item in its original packaging. Well one of the items that was already in a box needed to be another bigger box and the ups store was so kind to offer me a small size box for $15.00! And no that was not because my item was heavy it was because that's what the store manager Victoria has decided to price those boxes. Now I totally understand the price would be a little bit more expensive then Home Depot or Lowes due to the convenience but $15.00 is ridiculous. The manager needs to do better and also provide help for her employees. read more

Not happy with new ownership. Prices raised without notice. Service is slower. People working there are friendly and try hard. Some are so busy working that they do not see the customer in front of them. read more

I have used this location many times and the staff has always been very friendly and helpful. There's usually no more than a 5 minute wait for help. Their computer to use for in case you need to print an email or file is so slow, I was not even able to use it. After waiting 10 minutes for Google to populate the screen, I didn't return back to it, ha. But otherwise, packages, shipping items, etc all very good here at this location. You can also email them pages you need printed from your cell phone and they will get them printed for you quickly. read more

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I have been a customer and box holder here for over five years and stopped in to set up a second box for a new business with 20 minutes before close. They told me they would not be able to accommodate me today because they were closing soon and come back Monday. They had already begun cashing out one of the drawers and I could tell they just didn't feel like working. I will be taking all of my business elsewhere. read more

The UPS in sun city center, is a professionally run store. The teamwork within this particular store, always offers 1st class, knowledgeable customer services, with World - Wide access. They offer a large variety of personalized assistance, including, fast delivery, on-site packing services, DYI packing supplies, and Private Mail Boxs. - Conveniently located in the PUBLIX Plaza, behind McDonalds and Regions Bk. An E-Z, quality location. read more

This is such a busy time of year and the post offices and shipping centers are usually crazy busy. The staff many times get stressed with all the people rushing to ship items and impatient to get their place in line. I have to say the people at this UPS store have always been so accommodating and friendly. Despite how busy the store can be they always treat you with respect and a smile which is hard to do sometimes in the customer service industry especially during the holidays. The store has all the necessities you may need and the prices are reasonable. The store is well laid out and when lines begin to form the floor plan allows for people to line up and still not block the way for others. They have extended hours during the holiday season. Their location has easy access and adequate parking on all sides of the store. read more

I've been going to this store consistently several times for the last few weeks, I love that I don't really have to wait to be waited on, and I appreciate the service they provide. I haven't had to ship anything large, and I usually have brought things already boxed and ready to go. My interactions have always been helpful, courteous and professional. They take the time to give you the best price for shipping and advise of delivery date. I like that they provide me with all the receipt information so I can check on my orders. I don't usually go to a UPS store, I usually go to the post office because I feel its most likely cheaper. However, since I've been using Amazon, for returns they have a contract with UPS store, so I've been dropping off my returns to the store. And yes I've mailed some things out of there to family and friends, but it seemed reasonable. I enjoy the convenience of my information being readily available to ship to my family and friends. I will definately continue to use this store for my shipping needs. read more

If I could choose zero stars I would twice I have sent packages to APO from this location and it was never scanned into system and un traceable by either the people at this ups store or the postal service not sure whom to blame for the incompetents as neither usps or the ups location will accept responsibility they each blame the other ! Never mind as I stood in this location (Apollo Beach Blvd. ) the young lady behind the counter that was waiting on me could not for the life of herself spell any name correctly and considering it was written on the package that I was shipping ? Sad excuse for working by all accounts these and I do mean these employees should go back to trying ! read more

I laid $80 dollars for an overnight shipment to Fernandina Beach. The package did not arrive by 1200 the next day as the tracking showed. I was told to contact the store to process a refund by UPS. The store manager refused to do anything to compensate the late delivery. 48 hour delivery was quoted as approximately $40. Poor service. Worse support. Go to Fedex. read more

I was extremely disappointed that they did not offer me a refund after cutting my daughter's wedding invitations and RSVP cards crooked! We invested in expensive cardstock and my daughter worked hard on designing her own. Wish they had not rushed it....told them I could get them the next day, but they did them in a hurry. They were obviously crooked just looking at them. All they would do was offer to cut them more. Some of the RSVP cards already had way too much cut from the bottom. Nightmare! The printing was fine, but so what if the cards are not cut straight. (Did they look at them???) Expected better customer service. Won't hurry back, and I would advise having someone else do your cutting! read more

This place does it all! Packing, shipping, printing, laminating, notorizing and so much more! They have the best greeting cards in town. Customer service is second to none, all their employees are caring and professional! They are always extremely helpful and will always give you the best options for your needs. I wouldn't go anywhere else. They are simply the best! read more

The original owner has sold this location and the new management is nothing like Laura (the original owner). The manager was rude, obnoxious, arrigant and unhelpful. The person waiting on me was untrained, so she asked another person to help. (no biggie). The 2nd person was helping, then got distracted by a question from another worker and started sorting thru some packages, and then walked out for lunch. She forgot all about us. That was strange, but things happen. Then the manager came up to help and was just awful. He was messing with his phone while sending faxes for us. He notarized a form without checking my ID. I got home and called the person who was supposed to receive the fax, and they did not get one. I called the store, the manager was out. He called back and I told him the faxes that we were charged for did not go thru and the notary was not accepted because he did not make a copy and send the proof that he checked our IDs. He said 'How is that my problem' and other things I cannot type here. Laura would be so upset that her store that she started and poured her heart and soul into is now turned into this. Sad to see this business turn from amazing to terrible. read more