At some point you will have to take in account what your customers are saying. The service was so…read morebad it made me look up the reviews while standing there at the counter. I even asked who owns this store. This lady at the front is rude! Not friendly at all. No one is in the store when I arrive. She takes her time coming from the back. I am asking questions, she is abrupt, frowning and unhappy. The more questions I asked the worse she gets. Never again will I come here! RUDE! You are better off taking a drive to a real shipping store. You will always get a how may I help you. As I decided to no longer ship with them, she proceeded to want to argue as I left the store. I am good. No Thanks. I will continue on to my nice Monday morning. Taking my money elsewhere. BEWARE! Then you send me a private message and your behavior is worse than your, "Manager." I guess now I see why she was so comfortable acting the way she did. Or maybe you are both the same person. I do not know. Nor do I care. On with my day. My choice to not patronize your business. Was going to be charged $60. Went to Fedex and paid $16, for next day and signature. Smh! Highway robbery!

Service was efficient. Oh and friendly, but they kept in mind the people waiting in line so no…read moreunnecessary chit-chat. I appreciate common courtesy 100%!

I use this store a lot for returns and other care packages I send occasionally. Staff is always…read morecalm and collected during their busy hours. Helpful and polite even when they have dozens of customers probably in a hurry not being the kindest to staff. Lately I've seen Heidi a couple times who's always nice and today on 4.8.26 I came in to a line of about 5-6 people, the return kiosk "jammed" (it was just out of paper to print labels) and Heidi not only provided efficient service to customers (along with the other two gentlemen working), but her positive attitude seemed to ensure that every customer left with a smile on their face. She engaged with customers, made jokes to lighten the mood, all while providing such terrific service. She absolutely went above and beyond to make what some might feel like a frustrating experience (waiting to get an errand done), a happy and enjoyable one! Thank you Heidi for being a ray of sunshine!

The few times I've been here it's always been super packed and the wait is always long…read more I recently went by this past weekend and I saw they have a self checkout; if your item you are dropping off is small/decent size, you are able to use it. You scan your label and drop it in the box and get a confirmation receipt. The staff is somewhat friendly/knowledgeable. The parking is almost always packed and you're lucky if you get a parking stall as this shopping center is normally busy during the day.

3-20-2026 new owners have taken a friendly store and driven it into the ground. New manager Kevin,…read moreowners son, harasses female customers, treats them like they are idiots. Understand that it applies to employees as well. He is rude to customers. He has been heard to say that he doesn't care if mail is delivered to mailboxes on time. He makes mailbox customers stand in line for packages with delivery customers. Likes to try charging mailbox customers for names on the mailboxes when they are already in their computers system. The UPS store on 41 and Paseo Del Mar is not that far away and much friendlier

April was a peach stood at the counter not helping me at all. So I stepped away to try and figure…read moreit out on my own. When I tried to do it through the drop off site at the UPS then she walked over and told me that I wasn't able to do the Fabletics return over there. This is after waiting at her desk or station for five minutes. She could've helped me in the beginning when I told her I had one TikTok and one Fabletics. She then walked over and said well I can help you. I just never done a TikTok or Fabletics return before my hands are up in the Air.. what can you do, April?

First time at this location. I walked in and there was no line, yay! Only waited a few moments for…read moreit to be my turn and Debi called me up. She was very kind and fun to talk to. She was very knowledgeable about what exactly I needed since I had a very important items to send. We got it all sorted quickly and correctly and with a AAA discount to boot! Debi helped make a very stressful task accomplished with ease. Thank you!!!!! I will def be using this locale again in the future. And using UPS was way more economical than Fedex and less stressful that usps.

There were quite a few customers who were being attended to and I also did not have to wait as one…read moreof the staff offered to help me right away. He was very cooperative and helped me with a printing and copy request. I got the notary work done right away by another lady. The staff were very professional and courteous. It was such a joy to see the quality of service here. Though there are other UPS stores much closer to my home, I would always come here to this particular store. Thanks to all of the staff and congratulations to the owner for running such an efficient store.

Always the best people. Definitely, the best service! Super, high Quality. Great value. Hours…read moreopen when you need them.

This ups store simply needs to be shut down…read more Came here Saturday to inquire about fingerprinting and photo for a state license. They say they don't provide photos because the quality wasn't good. That's eye catching. Then, I am told that I can't get fingerprints done because I have to make an appointment to get some OIN number. Not shown on their website. Last straw was that I went in today to try to get some returns done to Amazon and was told they were shutting the store down because it was unsafe to be inside. Maybe they should make that permanent

This use the worst company that i ever have the misfortune to work with.. Unprofessional,…read moreUnreliable, and an all around joke to do business with.. Still waiting for a refund they said they would pay, now for over two months. I actually had to get my lawyer involved to get a lousy $150. back after they asked for all my acct. info. so that they could refund my refund.. What a joke of a company.. PLEASE STAY AWAY

So they originally told me that it would be no problem to ship my car from Ohio to Colorado as it…read morewas only a four day trip and there was plenty of time to get a transporter to pick up the car. They charged an up front deposit and never found any one to pick up the car. After being inundated with emails from many different transport companies, some with their own trucks and some just as brokers, I found out that there are some unscrupulous outfits that ask for a deposit, low ball the amount that they say they can ship the vehicle for, and then wait for you to cancel so that they can keep $87.50 of the deposit. This is how Heartland operated and is obviously how they pad their income, by ripping people off for the deposit! It appears the there are many similar places (You can't really call them companies) that use this tactic. I am now forced to fly there to pick up the car, since we could never find a transporter which we could trust. Remember, If they are a broker, stay away! If you look up their address on Google Earth and the business looks shady, stay away! If they do not operate their own trucks, stay away! If they are called Heartland, STAY AWAY!!!

I think everyone has a story about how busy UPS can be especially during the holiday season and…read morerush-hour. But this UPS has always been my favorite to go to. They open up earlier than the other UPS and they always move faster than other UPS I have been to. Prince Patel is always nice and friendly when I am there. If people are in front of cigarettes for real me, he tried to take two people at once so nobody has to wait for long. The best UPS in Tampa!

From the owner: The UPS Store #7716 in Thonotosassa offers expert packing, shipping, printing, document finishing,…read morea mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .