I don't enjoy writing bad reviews but I had a terrible experience here because of the lady in the…read moreback that gives people there packages. I went to pick up my package that was delivered and she kept telling me it wasn't back there. So that means I had to leave a few times and come back, on different days; wondering why it's saying my package was delivered, yet the lady keeps telling me it's not there. After returning back here a few times, something told me to ask someone else, something didn't add up, my intuition guided me away from that lady. TELL ME WHY MY package was back there the whole time, another employee got it for me and she was as upset as I was when I told her what happened. This lady wasted so much of my time for NO APPARENT REASON! Also I'm paying for a po box and there have been packages returned to sender for no good reason, so in general I haven't had a good experience owning a box here. On the positive side, the employees at the front desk are generally pretty awesome in my experience, including that young lady that helped me finally retrieve my package.

I went in to complete my daughter's passport, and despite the posted hours clearly stating that…read morewalk-ins are accepted until 4:30 PM, they refused to help me. I wasn't able to schedule an appointment past 1:30 PM since my daughter is in school, so a walk-in was my only option. Unfortunately, they turned us away because the mailing line was "more important." Very disappointing experience and poor customer service -- the policy should match what's actually being practiced. I waited over a week for this, and I drove over an hour to meet with her mother to get this done just to be turned away.

So much parking-the drive-thru drop box-passport service-the extra mailing supplies and greeting…read moreand gift cards, the self-serve kiosk for mailing small packages and buying stamps. And all of that's before you even get to the counter. Yes, the line gets long from time to time, but they also keep it moving. The postal clerks are helpful and good at problem-solving/special requests. I don't dread this errand, I enjoy it-and that's saying a lot. I've lived in Brandon 20 years next month and the service and facilities here have always been good. I appreciate it.

If there were a way to give NEGATIVE stars, this place would deserve every one of them. For 11 long…read moreyears I've watched the Oakfield Drive post office set new records for incompetence, laziness, and flat-out disregard for customers. Management Disaster!! Kim and Arthur wear the title "manager," but don't let that fool you - they're glorified excuse-makers. Instead of asking "How can we fix this?" their default response is "We can't help." Honestly, I wouldn't trust either of them to walk my dog, much less run a federal facility. When leadership is that bad, the rest of the crew follows suit. Bare-minimum effort is the rule: lost packages, mis-scans, and "not our problem" shrugs are standard operating procedure. They'd rather point fingers at each other than lift one to solve an issue. $600 Gone in One Year Alone Package #1: "Temporary" carrier outright stole it ~ poof, vanished. Package #2: A carrier was too lazy to place the box in the parcel locker, so it sat in plain sight and was snatched within hours. Package #3: I explicitly asked to refuse delivery on a late shipment from a scam company located in China. Carrier dropped it anyway, then supposedly returned it. Now the tracking is a black hole and I'm out another $300. Escalation? A Joke. I spoke with "escalation area manager" Amy Alley - just another dead end. All she did was recycle the same useless apologies and pass the blame. This branch operates like a comedy skit - only nobody's laughing, especially not the customers losing time and money. If you value your parcels ~ or your sanity ~ steer clear of the Oakfield Drive USPS. It's the very definition of postal misery.

Never had a problem until I got a new mail person. Ever since then I haven't been receiving my…read moreimportant mail and my packages which some of the packages have expensive items inside. Also, this mail lady just leaves everyone's mail outside the mailboxes for people to sort through if they are put in the wrong mailbox and if someone puts the flag up. This is ridiculous and so unprofessional as a government employee.

My, $400.00 Order of Cigars was delivered to the Wrong address. See, what happens when You, have…read morePoorly trained letter Carriers ( Not My, Regular Mailman) The People, have Yet to Forward my Package! 5 Days and Waiting.

I shipped my package on July 21st and it was suppose to arrive on July 24th. I did receive tracking…read morefor the package which was gifts asking my best friend to be a part of my wedding. She lives in Land O' Lakes which is what the packing slip that was stuck on the box said and my receipt. I checked in with my friend today, August 21st, because I found it odd I hadnt heard from her yet. Checked the tracking # and to my dismay, my package was sent to an address in Miami and tracking said it was accepted and signed for. I dont know anyone in Miami. This means after I left, SOMEONE at this location changed my shipping label!!!! And probably sent to family or friends they know. This location is running a sham operation. I only say that because a reviewer had a similar experience to me to my dismay so this isn't the first time! I work for local law enforcement and best believe I WILL be reporting this location for theft to USPS! The cherry on top, when I called to inquire my package went to MIA, the sales rep on the phone VERBATIM said it wasnt there problem and to contact customer service and then proceeded to hang up on me!!! Do not use this location!!!!

I will give this post office a 1 Star ONLY BECAUSE THEY WERE FRIENDLY and I obviously cannot give…read morethem less than that. Other than that, I wish I could give them -10 stars based on the simple fact that I came here 1 time and only 1 time to deliver a very important package to find out 2-3 weeks later that the customer I sent it to never received her package. Not only did I have to replace this entire order out of my own pocket (it ended up costing me approx $30 in materials and an additional $14 for postage) due to the fact that someone at the post office had sticky hands and kept the package for themselves (or simply threw it out). I will NEVER use this post office again!!!! Just because the package you check in looks pretty and it appears their may be something worth value inside doesn't give you the right to keep it for yourself!!! Oh and I find it very interesting that the man and woman standing in the post office (workers I assume - out of uniform on a Friday) asked me all about what I was sending and I stupidly told them. I can't help but think they were the ones who stole the package now that I think about it. They didn't even scan the package in to show they received it! No receipt, no scan, no proof which they can later say they never received it. Unfortunately, I was too busy remaking the items in that package that I didn't think about reviewing them on google until now. This package was sent several months ago and I am now just getting around to leaving a review which I wish I would have done right away so they could nail those thieves. Luckily, I haven't had any issues with my local post offices so I will just stick to the USPS stores that have been tried and true for me and my business. I refuse to step foot in this location again. It left a really bad taste in my mouth about them and I still cannot believe how they got away with not physically scanning my package in... I should have been more aware. Hopefully they will or already have hired more trustworthy workers.

First time at this location. I walked in and there was no line, yay! Only waited a few moments for…read moreit to be my turn and Debi called me up. She was very kind and fun to talk to. She was very knowledgeable about what exactly I needed since I had a very important items to send. We got it all sorted quickly and correctly and with a AAA discount to boot! Debi helped make a very stressful task accomplished with ease. Thank you!!!!! I will def be using this locale again in the future. And using UPS was way more economical than Fedex and less stressful that usps.

There were quite a few customers who were being attended to and I also did not have to wait as one…read moreof the staff offered to help me right away. He was very cooperative and helped me with a printing and copy request. I got the notary work done right away by another lady. The staff were very professional and courteous. It was such a joy to see the quality of service here. Though there are other UPS stores much closer to my home, I would always come here to this particular store. Thanks to all of the staff and congratulations to the owner for running such an efficient store.

I bought books of stamps not realizing this store upcharges a $1 per stamp. Within minutes of the…read morepurchase I realize the math was way off and asked to return them. They refused and said they can't return stamps even though the purchase literally just happened and I was still in the store. Absolutely ridiculous!

Thank you for the response. Unfortunately, since that…read moremessage was posted, no follow-up, investigation, or resolution has taken place. It has now been over a month, and despite providing proof of drop-off and written confirmation that the device was accepted by this UPS Store, we have received no update. In the meantime, the carrier has charged us for the missing device. I am adding this update for transparency, so future customers can make informed decisions when handling high-value items at this location.

This is a very quaint low-activity post office…read more There is usually only one person on duty in the entire post office, and you may have to ring the bell to get their attention. But once you have somebody at the counter, service is always prompt and efficient. No doubt this was type of post office that most people went to a hundred or so years ago. The building looks small and old-fashioned, and if they had a horseback postal carrier's horse tied outside (they don't), it would fit right in with the atmosphere. I sometimes go to this USPS location, even though not the closest to me, just to experience the old-fashioned atmosphere.

We had a multi-location shipment , requiring additional labeling and several complicated steps. It…read moreseems that some of the computerized steps on the FedEx webpage were also new, so despite the complexity happening, SHELLY was incredibly engaged and persistent and helped get it all accomplished. Also the location seemed to be overall efficient and well run. But big kudos to Shelly!

Need something printed that was emailed to me, Lauren was great! Less than a dollar with easy…read moreinstructions! Conveniently located on Causeway Boulevard. No line!

I went in on Tuesday am to ship some returns. I noticed how Tristan was interacting with another…read morecustomer who had some issues with a shipment going out. He was very professional, kind and respectful to the man. I was impressed. Everything was resolved in a good way. It was nice to see. He called me over when it was my turn. He was incredibly polite. He processed my returns while we chatted. I told him I was impressed with how he handled himself because too many times I have seen people his age completely lacking in customer service skills. I will def be returning here for my ups needs.

We walked into this location needing to ship a box over 50 lbs, and Damien made the entire process…read moreincredibly smooth. He was exceptionally friendly, welcoming, and transparent about every step of the shipping process. Despite juggling multiple tasks--running to the back and answering phone calls--he still prioritized helping us quickly and efficiently. Damien truly went above and beyond, and after a rough day, his kindness made all the difference. He absolutely deserves a promotion, a raise, and all the good things life has to offer. You rock, Damien!