So much parking-the drive-thru drop box-passport service-the extra mailing supplies and greeting…read moreand gift cards, the self-serve kiosk for mailing small packages and buying stamps. And all of that's before you even get to the counter. Yes, the line gets long from time to time, but they also keep it moving. The postal clerks are helpful and good at problem-solving/special requests. I don't dread this errand, I enjoy it-and that's saying a lot. I've lived in Brandon 20 years next month and the service and facilities here have always been good. I appreciate it.

If there were a way to give NEGATIVE stars, this place would deserve every one of them. For 11 long…read moreyears I've watched the Oakfield Drive post office set new records for incompetence, laziness, and flat-out disregard for customers. Management Disaster!! Kim and Arthur wear the title "manager," but don't let that fool you - they're glorified excuse-makers. Instead of asking "How can we fix this?" their default response is "We can't help." Honestly, I wouldn't trust either of them to walk my dog, much less run a federal facility. When leadership is that bad, the rest of the crew follows suit. Bare-minimum effort is the rule: lost packages, mis-scans, and "not our problem" shrugs are standard operating procedure. They'd rather point fingers at each other than lift one to solve an issue. $600 Gone in One Year Alone Package #1: "Temporary" carrier outright stole it ~ poof, vanished. Package #2: A carrier was too lazy to place the box in the parcel locker, so it sat in plain sight and was snatched within hours. Package #3: I explicitly asked to refuse delivery on a late shipment from a scam company located in China. Carrier dropped it anyway, then supposedly returned it. Now the tracking is a black hole and I'm out another $300. Escalation? A Joke. I spoke with "escalation area manager" Amy Alley - just another dead end. All she did was recycle the same useless apologies and pass the blame. This branch operates like a comedy skit - only nobody's laughing, especially not the customers losing time and money. If you value your parcels ~ or your sanity ~ steer clear of the Oakfield Drive USPS. It's the very definition of postal misery.

do not use the smart lockers they will keep your package in there and there is no way to get it…read moreback as they dont pickup the phone

I was actually pleasantly surprised by this location, because USPS is usually a nightmare…read moreexperience. I went at around 12:30 on a Thursday afternoon, it was surprisingly quiet. I was greeted and served by James almost immediately, who is very polite and welcoming by the way. The establishment is clean and from the looks of it well managed. I was in and out.

Like every United States Post Office you walk in to you'll see Post Office boxes you can rent from…read morethe Post Office for a month or year your choice on doing so. You can drop off packages here to the employees who work here. They'll answer questions about anything you need to ask. They offer stamps, boxes, receipts, custom forms and etc. I been coming here when I am in the area for the past 10 years on and off and this Post Office location has been here for years and years. It's located convient next to a Gas Station & Barber Shop. The staff here are always nice and helpful when you need help packaging a package or shipping an item to someone around the state or states or country.

The lady that works the counter is very nice. Wanted the office hours and this post didn't have…read morethem so I took a picture. Hope this helps someone else!

Never had a problem until I got a new mail person. Ever since then I haven't been receiving my…read moreimportant mail and my packages which some of the packages have expensive items inside. Also, this mail lady just leaves everyone's mail outside the mailboxes for people to sort through if they are put in the wrong mailbox and if someone puts the flag up. This is ridiculous and so unprofessional as a government employee.

My, $400.00 Order of Cigars was delivered to the Wrong address. See, what happens when You, have…read morePoorly trained letter Carriers ( Not My, Regular Mailman) The People, have Yet to Forward my Package! 5 Days and Waiting.

I don't enjoy writing bad reviews but I had a terrible experience here because of the lady in the…read moreback that gives people there packages. I went to pick up my package that was delivered and she kept telling me it wasn't back there. So that means I had to leave a few times and come back, on different days; wondering why it's saying my package was delivered, yet the lady keeps telling me it's not there. After returning back here a few times, something told me to ask someone else, something didn't add up, my intuition guided me away from that lady. TELL ME WHY MY package was back there the whole time, another employee got it for me and she was as upset as I was when I told her what happened. This lady wasted so much of my time for NO APPARENT REASON! Also I'm paying for a po box and there have been packages returned to sender for no good reason, so in general I haven't had a good experience owning a box here. On the positive side, the employees at the front desk are generally pretty awesome in my experience, including that young lady that helped me finally retrieve my package.

I went in to complete my daughter's passport, and despite the posted hours clearly stating that…read morewalk-ins are accepted until 4:30 PM, they refused to help me. I wasn't able to schedule an appointment past 1:30 PM since my daughter is in school, so a walk-in was my only option. Unfortunately, they turned us away because the mailing line was "more important." Very disappointing experience and poor customer service -- the policy should match what's actually being practiced. I waited over a week for this, and I drove over an hour to meet with her mother to get this done just to be turned away.

Dropped in real quick to send a package to my friend. Didn't have a box or anything got one from…read morethe clerk, he handed me a pen and a piece of paper to write down my destination address. I was in the post office for about 7 minutes maybe. It was a very easy process and the clerk was cool.

The workers here are not friendly at all!it always seem like there short staffed with a long line…read more Super small parking lot. I prefer another location and try to avoid this location in Seffner if possible!

Terrible experience. Unprofessional and rude. Can't even help a person without having multiple side…read moreconversations. Try to upsell you while doing returns. Like what. Weird shady people.

Best shipping office in the area. Their prices are very reasonable and all of the staff was…read morefriendly, fast, and helpful. They also offer live bird shipping, printing international forms, Spanish speaking staff and 1-day shipping

Needed to ship out a padded envelope to south Florida ASAP. Was greeted by a lone female employee…read morein this empty store at 10:30 am Monday. She was very nice, prompt and quickly processed my request. The first thing I noticed that this USPS does not have that several do... No kiosk. I do prefer using kiosks instead of waiting in lines. I don't know how busy they do get around the holidays... That scares me as sometimes I will only need something as simple as buying a book of stamps which I can get from a kiosk instead of going to a grocery store or pharmacy that may not be in my errand plans. It's still a good location regardless.

In and out service!…read more What I love about these strip mall US Post Office stores is that,often, people forget about them and the wait time is super low. I'll be using my this location around the holidays for any package shipping for sure. They take credit cards and cash, and have numerous shipping supplies and stamps on hand here.

This is a very quaint low-activity post office…read more There is usually only one person on duty in the entire post office, and you may have to ring the bell to get their attention. But once you have somebody at the counter, service is always prompt and efficient. No doubt this was type of post office that most people went to a hundred or so years ago. The building looks small and old-fashioned, and if they had a horseback postal carrier's horse tied outside (they don't), it would fit right in with the atmosphere. I sometimes go to this USPS location, even though not the closest to me, just to experience the old-fashioned atmosphere.

Why was my mail which had the correct name and address, returned to sender? Label attached said…read moreunknown. I have been receiving mail at my address since June. The last problem we had was your post person lost the key to our mailboxes so we had to go to the post office to pick up our mail for over three weeks. What is wrong in your facility?

Very great customer service helped me ship my package just fine and no problems at allread more