I don't enjoy writing bad reviews but I had a terrible experience here because of the lady in the…read moreback that gives people there packages. I went to pick up my package that was delivered and she kept telling me it wasn't back there. So that means I had to leave a few times and come back, on different days; wondering why it's saying my package was delivered, yet the lady keeps telling me it's not there. After returning back here a few times, something told me to ask someone else, something didn't add up, my intuition guided me away from that lady. TELL ME WHY MY package was back there the whole time, another employee got it for me and she was as upset as I was when I told her what happened. This lady wasted so much of my time for NO APPARENT REASON! Also I'm paying for a po box and there have been packages returned to sender for no good reason, so in general I haven't had a good experience owning a box here. On the positive side, the employees at the front desk are generally pretty awesome in my experience, including that young lady that helped me finally retrieve my package.

I went in to complete my daughter's passport, and despite the posted hours clearly stating that…read morewalk-ins are accepted until 4:30 PM, they refused to help me. I wasn't able to schedule an appointment past 1:30 PM since my daughter is in school, so a walk-in was my only option. Unfortunately, they turned us away because the mailing line was "more important." Very disappointing experience and poor customer service -- the policy should match what's actually being practiced. I waited over a week for this, and I drove over an hour to meet with her mother to get this done just to be turned away.

Rating not really valid but submitting to provide updated info- this location provides no services,…read morecannot even buy stamps. Opens at 1000 as noted elsewhere and is only a pickup location for mail in the 33572 zip code. Anything else you need to go to Gibsonton post office. Ring doorbell to get in and single employee is nice enough but unless you are picking up your mail he will give you directions to Gibsonton PO.

Says online Open 8:00-5:00 but they don't open until 10:00. How many people show up here every day…read morebetween 8:00 added 10:00! Typical government employees. They just don't care. And OBTW, I'm retired military.

Friendly staff and in an ideal location in Apollo Beach. The tracking can be sent digitally which…read moreis very convenient.

Limited hours, closed during lunchtime, postal worker has an attitude problem, and is unable to…read morework the computer system. Really poor poor service for a fairly large town.

Kind gentleman with a beard went above and beyond for me in a way that won't be forgotten anytime…read moresoon. The type of thing that earns a customer for life.

I completely expected higher price for convenience. 3 oz gift. $120 over night. $80+ for 2 day air…read more $17.95 for ground. Here is the real issue. $5 for a box; fine. $5 for them to assemble the box. USPS $11.95 box included priority mail.

do not use the smart lockers they will keep your package in there and there is no way to get it…read moreback as they dont pickup the phone

I was actually pleasantly surprised by this location, because USPS is usually a nightmare…read moreexperience. I went at around 12:30 on a Thursday afternoon, it was surprisingly quiet. I was greeted and served by James almost immediately, who is very polite and welcoming by the way. The establishment is clean and from the looks of it well managed. I was in and out.

First time at this location. I walked in and there was no line, yay! Only waited a few moments for…read moreit to be my turn and Debi called me up. She was very kind and fun to talk to. She was very knowledgeable about what exactly I needed since I had a very important items to send. We got it all sorted quickly and correctly and with a AAA discount to boot! Debi helped make a very stressful task accomplished with ease. Thank you!!!!! I will def be using this locale again in the future. And using UPS was way more economical than Fedex and less stressful that usps.

There were quite a few customers who were being attended to and I also did not have to wait as one…read moreof the staff offered to help me right away. He was very cooperative and helped me with a printing and copy request. I got the notary work done right away by another lady. The staff were very professional and courteous. It was such a joy to see the quality of service here. Though there are other UPS stores much closer to my home, I would always come here to this particular store. Thanks to all of the staff and congratulations to the owner for running such an efficient store.

3-20-2026 new owners have taken a friendly store and driven it into the ground. New manager Kevin,…read moreowners son, harasses female customers, treats them like they are idiots. Understand that it applies to employees as well. He is rude to customers. He has been heard to say that he doesn't care if mail is delivered to mailboxes on time. He makes mailbox customers stand in line for packages with delivery customers. Likes to try charging mailbox customers for names on the mailboxes when they are already in their computers system. The UPS store on 41 and Paseo Del Mar is not that far away and much friendlier

April was a peach stood at the counter not helping me at all. So I stepped away to try and figure…read moreit out on my own. When I tried to do it through the drop off site at the UPS then she walked over and told me that I wasn't able to do the Fabletics return over there. This is after waiting at her desk or station for five minutes. She could've helped me in the beginning when I told her I had one TikTok and one Fabletics. She then walked over and said well I can help you. I just never done a TikTok or Fabletics return before my hands are up in the Air.. what can you do, April?

I went in on Tuesday am to ship some returns. I noticed how Tristan was interacting with another…read morecustomer who had some issues with a shipment going out. He was very professional, kind and respectful to the man. I was impressed. Everything was resolved in a good way. It was nice to see. He called me over when it was my turn. He was incredibly polite. He processed my returns while we chatted. I told him I was impressed with how he handled himself because too many times I have seen people his age completely lacking in customer service skills. I will def be returning here for my ups needs.

We walked into this location needing to ship a box over 50 lbs, and Damien made the entire process…read moreincredibly smooth. He was exceptionally friendly, welcoming, and transparent about every step of the shipping process. Despite juggling multiple tasks--running to the back and answering phone calls--he still prioritized helping us quickly and efficiently. Damien truly went above and beyond, and after a rough day, his kindness made all the difference. He absolutely deserves a promotion, a raise, and all the good things life has to offer. You rock, Damien!

At some point you will have to take in account what your customers are saying. The service was so…read morebad it made me look up the reviews while standing there at the counter. I even asked who owns this store. This lady at the front is rude! Not friendly at all. No one is in the store when I arrive. She takes her time coming from the back. I am asking questions, she is abrupt, frowning and unhappy. The more questions I asked the worse she gets. Never again will I come here! RUDE! You are better off taking a drive to a real shipping store. You will always get a how may I help you. As I decided to no longer ship with them, she proceeded to want to argue as I left the store. I am good. No Thanks. I will continue on to my nice Monday morning. Taking my money elsewhere. BEWARE! Then you send me a private message and your behavior is worse than your, "Manager." I guess now I see why she was so comfortable acting the way she did. Or maybe you are both the same person. I do not know. Nor do I care. On with my day. My choice to not patronize your business. Was going to be charged $60. Went to Fedex and paid $16, for next day and signature. Smh! Highway robbery!

Service was efficient. Oh and friendly, but they kept in mind the people waiting in line so no…read moreunnecessary chit-chat. I appreciate common courtesy 100%!