Great place when needing to get something shipped fast. Clean space. Friendly help. Fast service…read more My go-to in Ames when needing to get something shipped whether personal or Amazon return.

The only "black mark" during our recent trip to Iowa was a Gayle-special print that this UPS Store…read moreshipped for us back to California. The package arrived significantly damaged and bent, with torn packaging and a few big gashes in the print. I had a funny feeling about the advice that I received here, and I should have listed to my inner voice before I handed over this vacation treasure. Thankfully, the package was insured. However, the Corporate procedure is so far giving government bureaucracy a run for my money.

Not easily recognizable at first but HyVee's staff would help you locate it. Slightly busy during…read moreevenings but the employees do a great job tending to each customer's needs with the line moving pretty fast. They have only priority envelopes so get your stationeries like tape, glue or brown envelopes from the HyVee store before going to the USPS.

Fantastic people and helped me very quickly locate a lost package. Very personable and…read moreknowledgeable! Ty TY!

Absolutely ridiculous.... I scheduled an 11 am appointment to have a letter notarized by the…read moremanager at the Ankeny location. Even got a reminder email the day before my appointment. When I showed up for my appointment the store manager hadn't even shown up and I was told that maybe she would be in at 12 PM but the guy working didn't know. I had him call the manager as this was an important matter and a scheduled appointment not just a walk-in. He called her and she told him that it would be at least 45 minutes before she would be there. Horrible work ethic.

Mail (including my medication) regularly leaves the distribution center only to go right back to…read morethe same center for days in a row, nothing but lazy and unprofessional

Very helpful service. They went extra mile to make sure zip code was correct. Very fair shipping…read morecosts.

This UPS location is located in the heart of the Beaverdale neighborhood making it a convenient…read morelocation for a number of services: * UPS pick up/drop off * Printing * Packing materials * Printing Service has always been friendly, though process/procedure has sometimes gotten in the way of a great customer experience. Things to know: * Store front parking is limited to 20 minutes * The partnership with Amazon, and maybe other services) isn't rock solid. Amazon telling us that no label printing is required and having UPS contradict this and charge for printing in some instances. * The shared parking lot can be tricky to get out of. An option is to use the exit behind the hardware store to avoid street traffic on Beaver Avenue.

UPS Between Nov 17 and 19 (I'm not sure which of those…read morethree days) I sent a package from the Beaverdale, IA UPS store to my sister in Pennsylvania. The store was kind enough to package the items but after I left as they were busy. My sister texted me on Nov 21 that she received the package. At that point I had no concerns so I ditched the receipt. Yesterday Christmas 2025 I was talking to my sister and the present sent in Nov came up. What I had sent was a lighted display and a small bag containing multiple small (about 1") figurines of various items that were purchased in hospital gift shop. What she received was lighted display only. I can only guess that at some point before the packaging and sealing and sending that the small items were removed and reside in someone's house but not my sisters. BAD UPS. BAD!

The older male employee at the front desk today was so disrespectful and rude. He had no customer…read moreservice skills whatsoever. I was just trying to get help with a shipment, and he suddenly got angry/aggressive about it yelled at me to "take my shit and leave". That response was not appropriate for the situation in my opinion, as I was talking calmly to him. He was not remorseful whatsoever. I'd rather the store just be closed than to be open longer hours but with this kind of employee running the store.

It's not the physical store that's the problem, but UPS sends every one of my packages to the store…read moreand doesn't deliver them to my house. EVERY SINGLE TIME I have something coming, I get an email that says I requested a delivery change and it's being sent to the UPS store. The driver never does any delivery attempts. He leaves no slips. He just automatically dumps all of my packages at the store. What is the point of delivery if it's not delivered? UPS sucks!

This store is so convenient to my house. I drop off so many packages for returns and the clerks…read moreare so friendly and nice. They remember me from time to time and always want to help. I know if it hard for my mother and they will come out to her car and grab the boxes for her too. The store is clean and tidy. Sometimes it will smell like the restaurant next door and the parking isn't always the greatest because of the bar next door. All in all it is my go to place for returns.

Service quality has improved dramatically lately, even though this location is busier than I've…read moreever seen it. The employees with poor attitudes are no longer there, and the current employees are friendly and helpful. They may be new, and take a little more time to get things done, but the positive attitude is worth the extra time. Please be patient with them!

I would give them a negative if I could. I have been in there 3 times in 3 years and they never…read morehelpful. I ship to Amazon and tried to drop things off there and they insisted my labels were not correct. There was a recent change in Amazon labeling and I took their word for it. I have now learned that the labels I had are the correct ones. I will have to drop them off somewhere else because this place is so annoying.

Convenient to Cedar Falls residents to ship UPS. It's also a handy drop off location if you already…read morehave your packages labeled. They have Saturday hours which is also a plus. The customer service here is meh. But not terrible. If you need to ship UPS this is the place to go.

They've been super helpful every time I've been there. Quality work and friendly people. Never…read morethought I'd laugh as much talking to people working at a copying business as I do at copyworks

I sent in my draft with the wrong date. Casey and Cory are rockstars. Casey came through and made…read moresure it was unnoticeable with a vinyl sticker replacement! Our company will forever be loyal to CopyWorks.