I work for the company . One of the most dishonest companies I've ever worked for . They do not pay out their bills they do not say and do what they're going to do they say one thing to do something completely different. I started with the company they still had jobs that were two and a half years old that would still not completed . Worst company in the world to work for or Worse company to have them do anything of when it comes to reconstruction . The subcontractors they have a subpower . They do not have the skill set which is needed to give a homeowner what they need and the quality that should be given read more

My experience with the reconstruction side of Servpro Ames for a nightmare! First contact with contraction manager was April 9th, 2023. Finished Feb 7, 2024! I heard every excuse in the books-I was too demanding and was told rude at times! I'm a 69 yr old widow! Would ask when's the start date?? When are they coming back?? Questioned when not enough product was bought or when product was delivered and not used and they just took it with them! Better yet, couldn't find the product number I picked out! The product wouldn't be ordered with continuous time delays. Construction crews would sit at Menards for product that was ordered or go get and it was a product that they needed hadn't been ordered! Wanted 24 hour access to my house (lock box with a key) absolutely didn't happen. I insisted to be present when work was being done-I didn't know any of the construction crews! Construction manager refused to deal with me-I was so over all of their excuses. He didn't turn the claim for repairs to my insurance company until end of July! I had to repeatedly call/text and ask when it was going to be submitted! He admittedly forgot. Texts and emails too many to count-phone calls to GM and owner unwarranted. I called them a cookie cutter company with absolutely no morals. Management at it's worst. I even called corporate finally after more anxiety than I needed and my basement not close to being done- I filed a report with the BBB in Nov 2023-although management lied thru their teeth to them! It did get the ball rolling. After 4 promised finished dates last in December 2023. It was done Feb.2024. i would never recommend them to do any construction remodels after mitigation. Absolutely the worst company ever. They don't even desire a 1 star rating!! read more

I was really unsure After reading a review on Google but I'm really glad I went forward with using Jeff. I found out they have new ownership and was very impressed with how he walked me through the whole process, made it clear and easy to understand and set very transparent costs. He even told me certain things that might affect the pricing at the end and I really appreciated that. I would absolutely recommend him to any of my friends and family. read more

My experience was frustrating and disappointing. They told me how it would work and the times they were going to show up and what their plan was and someone else showed up with another plan. After the first group left there was still waste on the floor, so a manager came back and cleaned that up, after that I went to look over the area and there was another obviously soiled spot they hadn't gotten.. so when they came back for the 3rd time they were just going to spray it and lift it with a towel.. I explained I would like to have it lifted with a shampooer and they took the shampoo machine in the basement .. but after checking the area after they left, I am not sure they even used the machine.....the one star is that over all the people were friendly, but I am not sure they were honest with me today. In my opinion they do a poor job at basic cleaning and do not pay attention to detail..I wish I would have called Service Master! read more