Replaced water heater today. On time, fast and very courteous!. Chris is an asset to the teamread more

Had our drain back up in the basement after having another company come and clear it just a month…read morebefore that I was not very impressed with at all. The plumber that came out from Benjamin Franklin however was super friendly and professional, answered all my questions and the work done was extremely reasonable price wise for the amount of time that was spent working on the issue. Definitely going to be our go to for future plumbing needs.

I called in advance to ask about how much it might be to fix a leaky faucet. Said I thought it was…read morea minor problem and didn't want to be over-charged for something minor. The person on the phone told me the minimum, and when he came to fix it, that was all we were charged. I wasn't actually home when they came to fix our faucet, by my fiance was, and he said the service was fine. They did not require payment before the service, rather sent a bill. We will use this plumbing service again if needed (though hopefully it's not)!

From the owner: plumbing, Remodelers, Tankless Water Heaters, Water Softener, Backflow Repair, Water Heater, Water…read moreHeater & Boiler Services Services: Backflow Repair, Backflow Testing, Bathroom Remodeling, Boilers, Heat, Infloor Heat, Installation, ONYX Showers, Remodels, Repair, Tankless Water Heaters, Water Heaters, Water Softeners. Brands: Navien, Rheem, NorthStar, IBC Boilers, IBC, PHCC Sump Pumps

I started using Neighbors several years ago when our original Geo system needed immediate repairs…read more Based on their feedback and help exploring incentives, we decided to upgrade to a new system. It has ran fault free. The technician is here today for a checkup. He is very professional and knowledgeable. The customer service is excellent. Neighbors also helped us on very short notice with a water heater replacement a couple years ago. It was a very cold time of winter as well and their fast service helped us prevent an extended period of cold showers!

The guy that came to check out AC today was real. He was open and honest and did what was only…read morenecessary. We didn't feel at all like he was trying to sell us on a high value change but informed us on a realistic move. Before winter of this previous year started a different employee came to check things out and was just as real. if you're looking for work for the quality of your dollar you won't be disappointed with this company.

Great service, very fast work on site with minimal intrusion.read more

We were overdue for a check and tuneup on our central a/c. We've been blitzed on tv and in the mail…read morewith ads from many heating and cooling companies offering free or less expensive prices for these tuneups but went with Greens since they serviced our furnace when it stopped working in cold January with very short notice (not sure if it is worse to freeze in the winter or swelter in the summer). This time we had to wait several weeks for an appointment but it was not an emergency so we were ok to wait. Turns out our appointment was scheduled for the first day of the June heat wave. Shortly after Mark arrived, he showed us that our blower capacitor needed to be replaced, giving us a bunch of technical measurements that I did not understand at all! However, since our unit is somewhere between 8 and 10 years old, a replacement part did not seem out of the question and our total bill was about just over $150. What I appreciate about Greens is that you are given a time window, called when you are the next service call and called again when the tech is on the way.

Greens appliance, heating and cooling technicians and office staff are outstanding to work with on…read morepurchases. I've completed my kitchen appliances, with Greens. The prices, installation, communication and time frame are all 5 stars. Thanks to everyone, to many to name. Jim W.

Had a new bathroom installed in our basement and the brand new sewer kept backing up. The…read morecontractor said that it couldn't have been from his work and refused to do anything about it. Called Schaal and they came out right away with a camera. Turns out the contractor dropped the flange knockout plug into the sewer line.

Schaal installed a new furnace, AC and water heater in the spring of 2021. We also enrolled in the…read moremaintenance program and still have that. Every year the AC fails to work until someone comes out to look at it. We try to book the free AC service from the maintenance program for late April/early May to have it ready for summer but they constantly call to push those appointments due to "high demand for service calls" and frequently don't get that free visit until we call because the AC is working, usually on the hottest day of the year to that point. This year is no different and we have not had AC since Friday July 17th. Called to set up an appointment and the earliest I was told was available is Monday (July 20) afternoon. I asked about priority scheduling with the maintenance program and they said they would put us on an emergency services waitlist. It is now Sunday afternoon and when I called to check they said nobody will be coming before tomorrow with our scheduled appointment. I cannot believe there are that many other priority customers that with all their technicians they cannot get someone out to my house within 3 days. I can only assume it is because the terms of the program also mean I don't have to pay overtime/weekend rates so they are prioritizing higher revenue customers. If I were a potential customer looking to replace an HVAC system I would not go with Schaal again. If I were a potential customer needing service I would not call Schaal either; look for a better locally owned company (Schall was bought out by private equity a few years ago). I'm giving 2 stars as the installation and service in 2021 and 2022 was as expected but fell off quickly after ownership changed in 2022.

These are people of integrity, they could have told me I needed a new water heater, but found the…read moreproblem and fixed it on the spot.

Yelp keeps deleting my review because I believe Golden Rule keeps reporting it. Long story short…read more Avoid this place like the plague

Sump pump replacement. The job was done very efficiently and set up very well. Than you very much!read more

horrible. built a new house and messed up every single piece of flooring we had due to all vents…read more downstairs vents are all messed up as well do not open and close. I wouldn't even say this is half as* work because it's worse.

My water service broke in my basement, I had an aquifer underneath the floor…read more Mike, of City Plumbing, came recommended by my HVAC guy. Mike has been in Ames for years and knows his trade well. He's fair, overviews the project and gives approximations on how long the job will take. Everything Mike said went exactly how he said it would with respect to scheduling, budget, and end result. Oh, and he's friendly of course. In the end trust saves a lot of time and I am very happy with the end result. I got a great service at a fair price.

From the owner: Owner, Mike Bergeson…read more Mike Bergeson has been the owner of City Plumbing for many years. He provides services to commercial and residential in the Ames, Ankeny, Boone, Nevada, and surrounding areas. His services are, but not limited to new install, replacement & repairs including plumbing, excavating, directional drilling, water services, sewer televising & line locating, sump discharge lines, and sump pits. Please call Mike today to set an appointment!