Sump pump replacement. The job was done very efficiently and set up very well. Than you very much!read more

horrible. built a new house and messed up every single piece of flooring we had due to all vents…read more downstairs vents are all messed up as well do not open and close. I wouldn't even say this is half as* work because it's worse.

My water service broke in my basement, I had an aquifer underneath the floor…read more Mike, of City Plumbing, came recommended by my HVAC guy. Mike has been in Ames for years and knows his trade well. He's fair, overviews the project and gives approximations on how long the job will take. Everything Mike said went exactly how he said it would with respect to scheduling, budget, and end result. Oh, and he's friendly of course. In the end trust saves a lot of time and I am very happy with the end result. I got a great service at a fair price.

I could not say anything bad about Gateway plumbing. We were working at home on a Thursday when all…read moreof a sudden water began rushing out of the ice maker in the freezer. After shutting off the water, I called Doug with Gateway and he showed up 20 minutes later. Upon arrival, he walked in, diagnosed the problem, and did a full inspection to make sure nothing else was damaged. When done, he offered to fix any other minor plumbing issues we had since he was already at the house. A fixed leaky toilet and shower head later, he was done. The entire process, start to finish, was under $100. That price, which is WAY lower than Ben Franklin and their salesmen/plumbers, included emergency service, all the parts, and peace of mind knowing our house would not flood. Thanks, Gateway and Doug!

They worked with our plumbers to take care of our septic tank pump issues. Very prompt, very nice…read morefolks. Got the issue taken care of. We would use again.

Great service. Jason was knowledgeable and experienced and gave me quality work. He fixed a power…read moreissue with the garage, rewired a garbage disposal, made some old wiring safe, and installed new gfci outlets. Friendly and professional, I'd recommend him highly.

We were needing help to put up a ceiling fan. One gentleman came thinking he could do it and…read morerealized that he couldn't do some of the work. He was going to ask his brother in law to come take a look at it. We paid him for all of the services including the brother in law. He said he would pay him his part . After the fan was in haupt electric said we owed him more but we never got an estimate or a bill just simply nasty emails about it even though we had paid it in full. Recommend them? Not on your life.

Clearly advised me on steps to solve my problem. Went out of way to direct me to more specific…read moreservices

Excellent work. Couldn't be more pleased. Highly recommend. Excellent communication. Arrived on…read moretime and met scheduled objectives. Very friendly and kind.

It is difficult for me to express in words how DISAPPOINTED and how ASTONISHED I was to receive…read morethis kind of shoddy treatment from a local vendor I have been using for 30 years. To summarize, I asked them to perform a lighting exchange from fluorescent to LED In my home shop. They came out within a few days, did a nice job of assessing the situation and providing me with the raw materials, then they did about half the job (the easy half), then flat-out refused (nicely) to come back and finish it. said they had manpower problems. They charged me the full $1500 amount and their invoice reported that the job was completed. I spent $1600 and a lot of personal effort to complete the job myself. After failing to get any dialogue from them, I plan to pay the invoice to avoid further hassle. The price they pay will be this review! The following is a letter I wrote two months ago to the company that has all the details of timing and sequence. I never received a reply. I certainly will never ask them to do anything else for me. I waited a long time to write this review because I just COULD NOT believe that a reputable company would behave in this manner: Dear Nelson Electric: Please help me understand. Early December 2022, I asked you to to revise the lighting system in my shop from Fluorescent to LED. 'Twas a natural choice, because you wired and lit my shop in 2008 and did a really sweet job. The circuit box is a work of art. You sent a senior electrician and apprentice out Dec 13 and we had a good day. He surveyed the situation, did some research, gave me good advice, and brought all the bulbs needed. The difficult part was five 8-foot fixtures on a high ceiling that needed ballasts removed and circuitry restored before placing the 8-ft LED bulbs. Your team didn't have the necessary ladders/scaffold to reach the 3 difficult (16-ft high) fixtures, so they did the easier 2 and left me with the impression they would be back. I never got a call-back, so after about 2 months, I put a call into your general office, and eventually 2 calls to "Buddy," job scheduler? I emphasize all interactions were cordial and I think admirably honest, except for one thing: I THINK IT WAS JUST A DIFFICULT, LOW-PAY JOB AND NOBODY WANTED TO FINISH IT! Buddy told me during the first call that he would try to get the completion scheduled, but a couple weeks later during my second call, he was honest enough to tell me that he was having significant manpower shortage problems and he didn't think the job would be completed within 6 to 9 months, and when I asked if it would be appropriate for me to prep the work place and hire a friend independently to complete the job, he welcomed that option. I understand that. I've done my fair share of difficult jobs. But I don't really have a grasp on how a company with your reputation could start a job and verbally contract to finish it, then just blow it off. I got a bill for services invoice (attached) on December 17. It is my personal compulsion, my mission in fact, to pay such bills in full immediately upon job completion. But it is also my cautious character to avoid paying for jobs that have not been finished. The services and advice (and of course materials) that you provided were valuable to me. I'm not trying to get out of paying for that. But it cost me considerable $'s to buy and build a scaffold and hire a friend to complete the work and I think maybe some downward adjustment of your bill is in order. The invoice implies the work was completed. Thank you very much for your consideration. I'm sorry this is so long, but I wanted to make sure you had all the details. Invoice attached. Sincerely, Mark Taylor

Nelson Electric was courteous from the initial call. They got to us fast and only took less than an…read morehour to resolve our issue. I will definitely be calling them for any future needs.

After having a lot problems finding an electrician willing to show up to work on my home, I filled…read moreout a request for service on the Iowa Better Business Bureau website. I got a call within one business day, and a problem that was a problem for months was fixed in under 30 minutes. Very professional, did a good job of explaining what the problem was, and clearly explained what it would take to get the problem fixed. Showed up on time, the problem was quickly fixed. I can't comment on the bill as I have not received one yet, but will make amendments to this review if they are problematic. I will call on NAI for all of my future electrical needs at home.