Our basement was flooded recently due to a mishap. The whole team of ServPro has been fantastic to…read morework with. Joe, Gage, and Jill were amazing on the mitigation team! They've handled everything with the insurance so far, and made it easier for us. Would highly recommend.

Due to the recent storm our business had flooding in entry ways & secure areas. Servpro arrived…read morepromptly in the morning to dry the tiled flooring and the carpeted areas. They set up fans to dry the wet areas and made sure that the interior smelled fresh. Joe and Gage were friendly, professional and incredibly efficient. We were able to continue assisting clients while they worked. Thank you!

Excellent work, on time…read more They came into my flooded basement and had everything cleaned in 3 days, also saved me money.

Rate my experienc? How about we create a new system?? 0 to…read more+ 10 then on the same scale 0 to - 10. Realistically the minus side DOES NOT go negative enough. Here's My LIST: #1 $10,000 Tiger Wood floor basically destroyed. Brian hires one of his "buddies" who came into my house and sanded 15 coats of Aluminum Oxide off the floor. Yep destroyed the protective layer. All that was required was buffing. MORON. #2 Missing property and items brought back to our home that didn't belong to us. #3 DAMAGED furniture. Brian's response was "we're not furniture movers" ????? Why did you remove absolutely everything from our home then ????????? WTF?

Randy and crew did an awesome job replacing our water line even after been thrown a curve ball!…read moreGreat guys and we appreciated their service!

Working with Behle was by far the most frustrating experience I've had with a contractor in the…read moregreater Des Moines area. I can't recommend anyone take the time to work with them. Behle eventually completed the job, but not without revising the project plan three times. This caused costs to rise fourfold, along with holding on to larger sums of deposits over time. What was supposed to be a straightforward job took nearly three months to complete. Originally, we were quoted for an 8-foot trenchless pipe repair job. This turned into a full line repair, requiring an additional third-party contractor to dig in the front yard. It took Behle three separate trips to provide an accurate project scope. The job started in early April and wasn't finished until late June, cutting into a family vacation that we had set as a hard deadline. We were consistently left in the dark about the next steps, had no confidence in the accuracy or completeness of any quote provided, and had to chase down their office and management team for details. While Steve and Kelsey were professional and apologetic when discussing these problems, Thomas offered the typical excuse of blaming workers, saying, "people don't want to work anymore and it's hard to find workers." Thomas showed limited sympathy or understanding, and at the end, offered a measly 5% discount for our troubles. Poor project management and poor communication. They get 2 stars for finishing the job they were paid to do.

They cleaned our duct work. From quote to service day was nothing but professional. The cleaning…read morewas thorough with some issues fixed to make the furnace more efficient. They communicated throughout the cleaning and the clean up was well done. Highly recommend this company if you're looking!!!

They were ok the plumber was having issues so he had to call the owner. They don't offer military…read morediscount. However the office manager made one for me. She was very kind. Review was changed to 4 stars because I hit 3 by mistake. Sorry guys!

I would not recommend working with this company. They have poor communication across technicians…read moreand will recommended unneeded and unnecessary services for customers that are not the most knowledgeable. It took them 4+ trips to my location to work on the problem and they never truly corrected the issue. The next contractor we called identified and resolved the solution in nearly 30 minutes and was much more professional. While Roto Rooter seems to be available most times of day, it may not be a positive experience based on my personal interactions. I ended up having to spend over $1000+ on Roto Rooter and the final problem was not even fixed.

the lastest invoice i did not sign and i paid $3,000.00 in cash and the rest $314.79 in check…read more. the invoice does not say that. big problem with changing the invoice items... and lying about my payment which i talk to you about . now you signed my name without me even knowing about this. what kind of company does this??? seems the better business needs to know what you do. i am a senior and very shocked at this.

Had a new bathroom installed in our basement and the brand new sewer kept backing up. The…read morecontractor said that it couldn't have been from his work and refused to do anything about it. Called Schaal and they came out right away with a camera. Turns out the contractor dropped the flange knockout plug into the sewer line.

Schaal installed a new furnace, AC and water heater in the spring of 2021. We also enrolled in the…read moremaintenance program and still have that. Every year the AC fails to work until someone comes out to look at it. We try to book the free AC service from the maintenance program for late April/early May to have it ready for summer but they constantly call to push those appointments due to "high demand for service calls" and frequently don't get that free visit until we call because the AC is working, usually on the hottest day of the year to that point. This year is no different and we have not had AC since Friday July 17th. Called to set up an appointment and the earliest I was told was available is Monday (July 20) afternoon. I asked about priority scheduling with the maintenance program and they said they would put us on an emergency services waitlist. It is now Sunday afternoon and when I called to check they said nobody will be coming before tomorrow with our scheduled appointment. I cannot believe there are that many other priority customers that with all their technicians they cannot get someone out to my house within 3 days. I can only assume it is because the terms of the program also mean I don't have to pay overtime/weekend rates so they are prioritizing higher revenue customers. If I were a potential customer looking to replace an HVAC system I would not go with Schaal again. If I were a potential customer needing service I would not call Schaal either; look for a better locally owned company (Schall was bought out by private equity a few years ago). I'm giving 2 stars as the installation and service in 2021 and 2022 was as expected but fell off quickly after ownership changed in 2022.

These are people of integrity, they could have told me I needed a new water heater, but found the…read moreproblem and fixed it on the spot.

Beware of Golden Rule Plumbing Heating and Cooling!!!!!!! I…read morehad a tech come out to check out my HVAC system and quoted me $1000+ on a part that cost around $100 to replace. BUT that's not the WORST part. The tech proceeded to tell me it would not be smart to invest in a system that would need to be replaced soon and that he can get a "System Engineer" (Sales Person) out here in the next few minutes since he is in the area. How convenient? Later I realized I that the System Engineer Sales guys park around the corner on purpose just in case the Tech calls them out. They have a few of these system engineers sales guys that way when Techs are doing service calls, they always have a sales guy (system engineer) in the area. I end up agreeing to have the system engineer "sales guy" come and give me a bid since it did not cost any extra. They both went down in the basement where the furnace was located and started measuring everything it took about 10 minutes for them to complete their measurement. Once they completed measurement, they came upstairs and asked me if I had a few minutes to discuss a few options on their tablet. They both proceeded to tell me how terrible my system was and that it needs to be replaced ASAP. Keep in mind it has been working absolutely perfect all last summer and great through this winter so I was a little skeptical about it suddenly going bad. They told me I can replace the furnace, but replacing both the furnace and the air conditioner at the same time is more beneficial financially. They showed me roughly around six options starting anywhere between $13,000 all the way north of $18,000. After seeing all of my options with Golden Rule, I told the guys that I want to get a couple more bids from a few more HVAC places. This is where my blood begins to boil.... The sales guy, a.k.a. the system engineer started his sales pitch stating that "getting multiple bids is actually not beneficial for the client" and that "it's not like the old days where every HVAC company was honest". He then proceeded to pull out paperwork and small objects stating that they are the only ones that use these reliable parts/material. Which got me thinking how do all these other HVAC companies exist and are successful if Golden Rule is the only one that uses top quality material and parts. It was incredible high pressure but when they noticed I wasn't budging on getting multiple bids, they tried to push the repairs down my throat just to walk away with something!!!!! When I declined, they ended up leaving very bothered and kept insisting that after I get the other bitch to call them and give them another chance..... I ended up calling two more HVAC companies to come and check out my system one being Schaal and the other being Des Moines Comfort and to my surprise, it was a completely different story. There was nothing wrong with my HVAC system as they showed me the air coming in and the air going out the temperature difference. Only one small piece had to be replaced and it was a couple hundred dollars. Please keep this in mind next time you need help with HVAC, and I can only imagine how many people thought that their systems were bad and ended up buying a whole new system from Golden Rule for tens of thousands of dollars. Always call multiple companies!

Had our drain back up in the basement after having another company come and clear it just a month…read morebefore that I was not very impressed with at all. The plumber that came out from Benjamin Franklin however was super friendly and professional, answered all my questions and the work done was extremely reasonable price wise for the amount of time that was spent working on the issue. Definitely going to be our go to for future plumbing needs.

$500 and three hours to tell me my septic needed to be pumped and I had to clean up all the s***…read morewater they spilled that drained into my basement and onto my electronics work bench area. Should have called my regular plumber, they would have told me over the phone what was up with two questions and been upset I was bothering them with silly stuff. People buy franchises to make money - and apparently they do.

Tray assisted us with a slow drain. Clearing the drain was challenging but he assured me he would…read moreclear the drain and he did an excellent job. He kept the area clean and cleaned up afterwards. Tray communicated with us throughout the process and was very polite. Thank you again. I highly recommend Draintech.

Apartment management sent them to replace a tub valve. Didnt bother to mention they would set off…read moreall the smoke alarms in the small 2 bedroom. Didnt even mention burning or soldering anything. Poor attitude, poor professionalism