i've been very happy with the north ups store. i've used it to print copies of family trees, mailed letters as i did last week. WOULD BE NICE IF THEY HAD A DROP OFF BOX ON OUTSIDE OF BUILDING where we could just stay in our vehicles like the downtown row 5-7 mailboxes like fareway has. read more

Great place when needing to get something shipped fast. Clean space. Friendly help. Fast service. My go-to in Ames when needing to get something shipped whether personal or Amazon return. read more

The only "black mark" during our recent trip to Iowa was a Gayle-special print that this UPS Store shipped for us back to California. The package arrived significantly damaged and bent, with torn packaging and a few big gashes in the print. I had a funny feeling about the advice that I received here, and I should have listed to my inner voice before I handed over this vacation treasure. Thankfully, the package was insured. However, the Corporate procedure is so far giving government bureaucracy a run for my money. read more

i want to give a great big shout out to this store #5469. i took two priceless pictures there to be packaged and shipped to florida.....they did a super job....my packages arrived on time in perfect condition. a great big thanks to the employee #112359, she was so helpful and sweet, got everything right......thank you again for your great service. patricia h read more

Shipped some insulin to my son via the UPS store. I packaged it in ice packs and an insulated bag for an overnight delivery since it needs to be refrigerated, and paid almost $100 to get it there by the next morning. The package has still not been delivered after more than 72 hours. Went to the store yesterday and called again today. Both times I was told the manager would look into it and call me. I've never received a call, and trying to get an actual person at UPS is a joke. Will NOT be using UPS again and will be seeking a refund for both the shipping cost and the cost of the insulin. read more

Love our local UPS Store. They are always super helpful with quick and convenient service. Highly recommend shipping here versus anywhere else in town. read more

It's ok. I'm disabled so my 6 yr old grandson takes things in and the staff is great to him which means a lot to me. The reason I put 3 stars is that when I was able to go in a couple years ago the staff wasn't that good. They didn't seem to care or act quickly but hopefully things have changed. read more

I've been a customer at this UPS store many times. I've never had bad service. The employees have always been calm and friendly, even if there's a line of customers waiting for service. If I have questions, they pleasantly take whatever time is necessary to find my answer. This is the best place to mail packages in town. read more

The UPS drivers on my delivery route are some of the greatest guys and gals. Always very courteous, friendly yet to the point of the delivery. It's always a pleasure to see the delivery van pull up to the front of our store when we know that not only are we getting a delivery, but a friendly face to go with it. read more

If there was another ups store near me I would use it. The man who works here is ok but there is a woman by the name of Meena Who is absolutely RUDE!!!! Her tone the way she talks at you and she has no patience at all!!! This will be my last time utilizing this store ever again! read more

They were very effective and I was able to pack and ship my package quickly and with little fuss. I'll use them again.

I've always had good experiences with this store. I admit I was nervous when the store ownership changed a while ago (can't even remember when!). But the new owners have proven to provide the same excellent customer service experience as before! read more

Don't go here unless you want to be treated poorly by "Meera", who was rude, arrogant, and just plain mean, with no provocation whatsoever. She seems to have some free-floating malice going on, or maybe she has some weird ideas about customer status compared to hers. This appears to be a permanent condition. They also charged $10 just for me to pick up a package there. Apparently the UPS Stores can charge for that- whatever they want. If you want to pick up, go to the UPS Depot on Lincoln Way - they don't charge and they treat you with courtesy. read more

Overall my experience was very good at this location. My cashier was Konner and she was very helpful in getting my packages sent with tracking numbers quickly. She was able to help other customers at the same time as me to keep the line short and I'm sure this made everyone else happy. read more

If I could give this store ZERO stars I would. The owner price gouged me today by telling me that to guarantee Christmas delivery I had to pay the up charge. It cost me $132 to ship two boxes to Portland and it's 10 days until Christmas. Tonight on the national news I saw a story where they said the end of the day TOMORROW is when the upcharges will start. I called to complain and she blew me off. THEY WILL STEAL YOUR MONEY AND SMILE ALL THE WAY TO THE BANK!!! Stay away!!! read more

Sumi is awesome! I made an insurance claim after my ceramic sculpture was broken, the claim was denied. We appealed the denial and was ultimately issued my insurance money. I double boxed, and used professional packaging techniques. I am glad UPS honored the insurance claim. Thank you Sumi! read more

The service is excellent, the UPS employees help with packaging and make the experience efficient and effective.

I love the UPS store crew, except for the brunette 30~40 ish lady with wavy hair, came in looking for a package to pick up, that lady didn't bother to look for it (a small envelope), I asked her what to do, she said oh amazon can ship it again to you for free, called me latter, had to make another trip, I asked her what happened, she said oh your package is here now (despite it was there earlier), I was not happy, she yelled at me and said I was awful read more

My interactions with my UPS store personnel are very minimal, meaning there have been no problems.

So far I had good experience and great service from this store.

Always friendly and helpful. When there was along line, the cashier noticed I just had a box that had prepaid shipping and she motioned me to the counter and took it from me. She didn't make me wait in line just for a drop off. I appreciated that!!! read more

I love this UPS store! They take the pain out of sending my packages. Usually no waiting very long and they are always very, very friendly.

I needed to mail a package and I had no box or packing peanuts. She boxed it and added the packing for a nominal fee! Great service and I love the tracking so that I know it arrived at the destination! read more

This UPS Store provides excellent service. I wish that I could write a review of Yelp, because the negative reviews I read here are 2 to 8 years old and this store has changed hands. The new owners are courteous and professional. read more

Don't like this place at all. Hard to believe that they are supposed to provide services to people coz they act like they are your boss. Also, they charge you almost $2 to print a shipping label, and interestingly, they charge you some dollars if you use their computer even if it's for checking something in order to ship things. read more

I have used the store about 6 times. I now only buy their boxes and ship packages at US Post Office. UPS store is very high priced, 40 t0 50 percent higher than US Post Office. Staff is friendly, but prices too high. read more

Great service. Delivered all the material in good condition in bulk amount in international country. A reliable one. Apart from weights are not exactly measured read more

Used this UPS UPS Store (809 Wheeler St #110, Ames, IA 50010), I sent off a package (Tracking#1ZW699W40287073333) on 9-17-2014 supposed to get to destination on 9-19-2014. Instead it got there on 9-24-2014, and after so many phone calls and follow ups from our side. I felt so frustrated, disappointed and extremely sad of this incidence. The package was regards to a time-sensitive court issue, and affected us in addition to the time we had to waste on this and the amount of stress it induced. Around 11:30 am today (9-29-2014), I went to the same store (above address) and asked for an explanation of incidence. Instead of being apologetic, the UPS lady was extremely rude and accused me of being rude for just asking the above question very gently, waiting for her for many minutes to look at her computer screen. When I said, the least you could do is just being "apologetic" instead of "being impolite and ignorant", she responded: "it was not me sending this package!". She ignored my response of asking her if she's representing the company who's taken care of this shipment. I felt so sad, disappointed and frustrated of her behavior. There were two other senior costumers in the store evidencing our conversation at that time (around 11:35 on 9-29-2014). I wish UPS was more careful of whom they hire and the way their employees treat costumers. read more

thank you very much for breaking an $800.00 violin bow that i packed myself to withstand being dropped from an airplane, and also insured for $1000.00 and not paying a cent on the claim i filed,,,sent it to corporate and they rejected it,,, my ass!!! never again read more