I shipped two packages from this location 2/9. On 2/11 one of the packages was received. They…read morewere both going to dfw area. I checked on the one not delivered and it showed there was an issue with the address. The address was correct. I called ups 800# 3 times and was told I need to contact the store I sent my packages from. I went to the store on 2/16 and was told by the clerk there is nothing he can do, and he didn't know what to tell me. I asked for a manager and was told one wasn't scheduled- that there was nothing the clerk could do for me. I did leave my phone number with the clerk. I called the same store this morning and the same clerk told me there isn't a manger on the schedule today and he doesn't know when one will be in. I can't seem to get any help from this store.

Drop off is usually perfectly easy, rates for heavy items are almost always reasonable. My one…read moresuggestion for all UPS stores is to have doors that open inward. It just makes it so much easier when customers have big, heavy packages to mail.

The staff here is very friendly and helpful. I have used this location several times and have never…read morehad any issues.

I went to this location on January 31, 2026, and a young lady (Alyssia I believe) with long brown…read morehair helped me. I was returning two Christmas presents. Overall, I felt like a bother to this employee. She stated to me that one of my packages was USPS. Confused as to the relevancy, I asked if I wasn't able to mail this at their store. (I thought the commercials I've seen stated I could.) She told me I needed to put the package in the yellow box. I looked around, but she didn't tell me where the yellow box was. It felt obvious that I was trying to find this mysterious yellow box. After a few seconds, I asked where the yellow box is, and she said, "by the door." At the end of the transaction, when she was silent, I said "thank you," and she replied "no problem." I don't expect royalty treatment by employees but also don't like feeling like I'm a bother. I strongly suggest customer service training to understand better how to make your customers feel valued and appreciated so they will return.

The clerk was courteous but not particularly friendly. I was shocked when he said it would be a…read moredollar for one copy that was only a half page. I realize they have to make money but I'm used to only paying $0.16 over at OfficeMax. However, OfficeMax wasn't available so I was glad to at least find a place that could make me the copy I needed. And someone recently told me about another place, I don't remember which one that was something like $5 for a copy so maybe I should count myself lucky. Still, it's only a piece of paper that takes 5 seconds to reproduce.

customer service was terrible. (Laura) asked me to step…read moreaside and helped someone else because I had to put an address, and the person she helped before me had several packages.

Thanks to Rosa M. for taking great care of us at our scheduled passport appointment. She was…read morefriendly and efficient, getting it done quickly. As usual, it's expected for USPS processes to be slow, but this post office wasn't busy and our appointment ran on time and very quickly. I appreciate the service and will frequent this USPS location more often, now knowing how quick they are!

I have had to call multiple times about mail not being picked up from my place of business. The…read morepostman for my location seems to only stop by when there is mail coming in versus daily to see about mail needing to go out. This has now been an ongoing issue for about a year and is very frustrating.

Took a package today to Pakmail. The young man that waited on me was very helpful in getting the…read moreinformation I needed to send it off my phone. He made the process so easy. Thanks

If they took AMEX I would go 5 Star. No waiting, reasonable fax service. Go check out the…read moreapproximately 200 lb. Smoky Quartz Crystal they have in a shipping crate on display. They do FedEx, IPS, US Mail, scan, fax, notary-anything you'd expect and more. About a mile off the Interstate. Friendly young lady at the counter got me in & out in moments. Good local business!

Amazing customer service and very sweet employees! They took care of my package promptly and I love…read moretheir location as well! I recommend it to anyone in Amarillo who is in need to ship something without standing in line.

From the owner: We're your One-Stop Shipping Center in Amarillo Texas! We offer packing, mailbox rentals, mailing,…read morenotary, shredding, printing, binding, & more! You won't need to stand in line at our store and we'll take care of your shipping needs fast & with a great customer service! We offer shipping and drop offs with UPS, USPS, and FedEx. If you're tired of long lines at the post office, rude and unprofessional employees, come to our store today! We are friendly, professional and we're happy to take care of all your needs. We will make sure that your packages get to their destination safely and on time! You can trust us with packing and shipping your items and we make sure that they're packaged well. Visit us today! Call us at 806-484-0314.

I shipped a package with them last week of October it was damaged and i had insurance on it. The…read morestore told me it would be easier if i let them file it . ok i did they got it filed and now the check for the refund is in the wrong last name the put Garcia instead of Garza i have fought for over a month just to get help changing it. I was told by the business to see if it would go through my bank and if not try cashing it ummm no that check fraud. i have yelled gotten mad and now i will let everyone know to avoid this store. they filed this they messed it up and are now refusing to help me get my $$ back I'm not asking for extra things i just want the error fixed not told to eat the loss. so save yourself from the nightmare and yes i called corporate and since they filed it as a store claim they can't fix it for me the store has to and they refuse to so now we go to the BBB

The young man working, solo, was doing a swift job for everyone. I needed a book spiral bound and…read morehe went right to it-he replaced the thick hardcover with heavy card stock. I did not realize he would need to thread the coil through by hand! We offered to do that ourselves as the store was busy. We stepped off to the side-no problem. He finished it off nicely for us and we were on our way. Would definitely return but at a not so busy time and any time for standard shipping. He certainly was on top of things and showed no frustration (or panic-which woulda been me!!) Great service!

Driver claimed attempt to deliver, no picture of the business just a dirt road. Claims attempt was…read moremade at 10:10 people did not leave the business for lunch until after 13:00. Called spent 42:26 minutes on the phone with call center to sort it out. The attempt was made on a Friday, was told Monday before 20:00, asked why it could not be delivered on Saturday. Was informed that was not part of the shipping order, was told that if I wanted it delivered on Saturday I would have to pay extra. So the driver lies about the delivery attempt and takes a picture of a dirt road, the superiors tries to extort money to get the package delivered.

Warning - Avoid using FedEx Shipping at All Cost We are a…read morebusiness in Amarillo Texas. If you are either shipping to or having packages picked up in Amarillo, Texas, then please do not use either FedEx Package or Freight services. Both the FedEx Package and Freight services that serve Amarillo, Texas are criminal organizations that steal packages and freight from their customers. We have experienced this on multiple occasions. FedEx employees have forged our signatures numerous times for the shipments, and then marked them delivered, but actually never delivered the shipments to us. Both CFR and our customers have tried to reach out to FedEx regarding this recurring issue, but no help is available. FedEx only has one 800 phone number for the entire company, and it's impossible to reach a real human to complain about this.