Driver claimed attempt to deliver, no picture of the business just a dirt road. Claims attempt was…read moremade at 10:10 people did not leave the business for lunch until after 13:00. Called spent 42:26 minutes on the phone with call center to sort it out. The attempt was made on a Friday, was told Monday before 20:00, asked why it could not be delivered on Saturday. Was informed that was not part of the shipping order, was told that if I wanted it delivered on Saturday I would have to pay extra. So the driver lies about the delivery attempt and takes a picture of a dirt road, the superiors tries to extort money to get the package delivered.

Warning - Avoid using FedEx Shipping at All Cost We are a…read morebusiness in Amarillo Texas. If you are either shipping to or having packages picked up in Amarillo, Texas, then please do not use either FedEx Package or Freight services. Both the FedEx Package and Freight services that serve Amarillo, Texas are criminal organizations that steal packages and freight from their customers. We have experienced this on multiple occasions. FedEx employees have forged our signatures numerous times for the shipments, and then marked them delivered, but actually never delivered the shipments to us. Both CFR and our customers have tried to reach out to FedEx regarding this recurring issue, but no help is available. FedEx only has one 800 phone number for the entire company, and it's impossible to reach a real human to complain about this.

The staff here is very friendly and helpful. I have used this location several times and have never…read morehad any issues.

I went to this location on January 31, 2026, and a young lady (Alyssia I believe) with long brown…read morehair helped me. I was returning two Christmas presents. Overall, I felt like a bother to this employee. She stated to me that one of my packages was USPS. Confused as to the relevancy, I asked if I wasn't able to mail this at their store. (I thought the commercials I've seen stated I could.) She told me I needed to put the package in the yellow box. I looked around, but she didn't tell me where the yellow box was. It felt obvious that I was trying to find this mysterious yellow box. After a few seconds, I asked where the yellow box is, and she said, "by the door." At the end of the transaction, when she was silent, I said "thank you," and she replied "no problem." I don't expect royalty treatment by employees but also don't like feeling like I'm a bother. I strongly suggest customer service training to understand better how to make your customers feel valued and appreciated so they will return.

Nothing but friendly and helpful employees! Thank you you made my nieces Birthday what it is…read morespecial! Thank you

Excellent customer service. I came in to mail photos and momentos retrieved from my father's place…read more He had just passed away and I needed to ensure the items made it from Amarillo to Pennsylvania. It was early afternoon on Tuesday August 2nd. The one employee was helping a young man and this incredibly kind young woman came to help me. She tried one size box and in the process noticed that one of the items came from BSA Hospice. She wasn't happy with how the items fit and changed boxes. She made sure a frame was wrapped well in bubble wrap and wrapped the prayer shawl separately so the white would stay white. When she was done, she came around the counter and gave me a hug. I am so sorry I did not get her name but she made such a difference for me during a terrible time. Everything arrived intact and I'm very appreciative for her sensitivity.

After having lunch at Pei Wei, I needed a 98 page double-sided document printed and bound. Justin,…read morethe employee was a pleasure to work with and answered my questions. He not only explained the different weight of the paper but also suggested what would be great for what I desired to achieve. The binding options are limited at this location but the one I wanted was available. After picking out the weight of the paper, the type of binding, the plastic front and back cover it took about 30 minutes to complete. My boyfriend and I went to World Market to do some browsing; to our surprise, our order at FedEx was completed just as we were checking out. PROS - service was quick & efficient - friendly staff - offer discounts when available - store organized CONS - price - limited parking - limited business hours I would recommend coming here if you didn't want to drive to Olsen and wait for them.

Sometimes this location is open during their business hours, and sometimes the door is locked…read more There have been 3 occasions when I've tried to go in during business hours and the "open" sign is illuminated, but the door is locked. This has been on Fridays and Saturdays, and not during lunch hours. Today it was locked at 2pm when the business hours say 10am-6pm, and the "open" light was on. I'd recommend just finding a different location rather than hoping you catch this one when the door is unlocked.

We're in town visiting family and needed to ship a heavy box of Christmas presents back home. The…read morestore was clean, and Tod, the assistant manager, was friendly and helpful. He handled everything quickly and with ease, made the whole process painless.

Great service to send our packages. Packages always make it to our destination without problems.read more

I've just recently gotten hooked on Amazon. I'm a little bit behind the crowd. So far I've had very…read moregood luck with everything I've ordered but I recently got something that wasn't what I was expecting and I needed to return it. They mentioned taking it to a UPS Store and showing them the Code I received from Amazon. I happened to see this UPS store when I pulled into the parking lot to look up a location of a restaurant so I decided to go ahead and take it in there. I had just put the box in my car this morning so I might as well get rid of it. If it hadn't been for the long line it would have been a perfect experience. They did keep it moving pretty fast for a while but then they hit a couple of customers that took a little longer so there was quite a wait. Once I got to the counter the clerks were really friendly and my transaction only took a couple of minutes. I can recommend this place but be prepared for a possible wait if they get hit by a large group of people at once.

I shipped two packages from this location 2/9. On 2/11 one of the packages was received. They…read morewere both going to dfw area. I checked on the one not delivered and it showed there was an issue with the address. The address was correct. I called ups 800# 3 times and was told I need to contact the store I sent my packages from. I went to the store on 2/16 and was told by the clerk there is nothing he can do, and he didn't know what to tell me. I asked for a manager and was told one wasn't scheduled- that there was nothing the clerk could do for me. I did leave my phone number with the clerk. I called the same store this morning and the same clerk told me there isn't a manger on the schedule today and he doesn't know when one will be in. I can't seem to get any help from this store.

Drop off is usually perfectly easy, rates for heavy items are almost always reasonable. My one…read moresuggestion for all UPS stores is to have doors that open inward. It just makes it so much easier when customers have big, heavy packages to mail.

Thanks to Rosa M. for taking great care of us at our scheduled passport appointment. She was…read morefriendly and efficient, getting it done quickly. As usual, it's expected for USPS processes to be slow, but this post office wasn't busy and our appointment ran on time and very quickly. I appreciate the service and will frequent this USPS location more often, now knowing how quick they are!

I have had to call multiple times about mail not being picked up from my place of business. The…read morepostman for my location seems to only stop by when there is mail coming in versus daily to see about mail needing to go out. This has now been an ongoing issue for about a year and is very frustrating.

The owner, Chris, was VERY helpful. He gave me much of his time by listening and making excellent…read moresuggestions. Highly recommend! Ron A.

From the owner: Strong College Students Moving is a home and office moving company that employs hard working…read moreCollege Students from local colleges and universities. We offer local and long distance moving services for families, young professionals, retirees, business owners, coporations and governments. Our shiny new moving trucks along with out catchy and honest name is changing the way america feels about moving. In addition to moving services we help our clients with storage, moving boxes and supplies, junk removal and item donation, moving labor, and can manage any size move locally, long distance, or even internationally.

I just want to take a moment to recognize Kimberly at Tornado Laundromat. Every time I come in,…read moreshe's friendly, helpful, and always working hard to keep the place clean and running smoothly. Whether it's helping someone figure out how to use a machine or just greeting customers with a warm smile, she makes the experience so much better. You can tell she takes pride in her work, and it really shows. The place always feels welcoming when she's on shift, and I've seen her go out of her way to help people without even being asked. Thank you, Kimberly, for making laundry day actually enjoyable! People like you make a big difference

I took my king size comforter in to have it laundered. Jenn, who was the manager on duty was…read moreamazing!