The staff here is very friendly and helpful. I have used this location several times and have never…read morehad any issues.

I went to this location on January 31, 2026, and a young lady (Alyssia I believe) with long brown…read morehair helped me. I was returning two Christmas presents. Overall, I felt like a bother to this employee. She stated to me that one of my packages was USPS. Confused as to the relevancy, I asked if I wasn't able to mail this at their store. (I thought the commercials I've seen stated I could.) She told me I needed to put the package in the yellow box. I looked around, but she didn't tell me where the yellow box was. It felt obvious that I was trying to find this mysterious yellow box. After a few seconds, I asked where the yellow box is, and she said, "by the door." At the end of the transaction, when she was silent, I said "thank you," and she replied "no problem." I don't expect royalty treatment by employees but also don't like feeling like I'm a bother. I strongly suggest customer service training to understand better how to make your customers feel valued and appreciated so they will return.

Sometimes this location is open during their business hours, and sometimes the door is locked…read more There have been 3 occasions when I've tried to go in during business hours and the "open" sign is illuminated, but the door is locked. This has been on Fridays and Saturdays, and not during lunch hours. Today it was locked at 2pm when the business hours say 10am-6pm, and the "open" light was on. I'd recommend just finding a different location rather than hoping you catch this one when the door is unlocked.

I'm not sure I've ever had a more pleasant FedEx experience. I just came in to print some stuff…read moreoff, so no heavy lift, but Juan was unbelievably helpful and helped me accomplish exactly what I was looking to do. I don't leave a lot of reviews, but the pleasantness of this experience was undeniable haha. Great team here!

Hidden gem! I'm a medical student and needed to make a second copy of a small textbook...came out…read moreto only $3! They provided great service.

My good friend recently had a negative experience with this company. Since she was asked to remove…read morethe post this only upset me more knowing our freedom of speech is yet again being taken away even in reviews. She explained to me how the customer service was lacking as well as communication with Tina was scarce. She has paid for a product she has not even received and refused to ship. Shame on the company for asking to remove a review and poor customer service. Be ware! No recommendation here.

I used their website to send over some computer art I wanted to print in large sizes with a request…read morefor a rough (even extremely rough) estimate as I have no idea what large color prints of high definition artwork cost to print. The reply e-mail stated simply that this is a service they could provide. I responded with another request for a ballpark estimate of the costs of different sizes and the response I received by the employee Tina Garcia was that they are priced differently based on how large they are. Either they have hired someone who is being deliberately unhelpful to the point that I feel insulted or she is so incompetent that she should not be working in a client-facing position. I called to speak to another employee or the manager and Tina answered and indicated she was the one who had sent the e-mail and explained at length the obvious fact that the pricing would be different for different sizes - again without actually providing any estimates. I asked to speak to a manager and she said that she is the manager - which blew my mind, so I suspected she was fibbing and asked for the number of her district manager. She would not give that to me and instead explained once again that different sizes of prints cost different amounts of money (again without the actual estimates for different sizes). After listening to this again, I asked for another number to speak to a supervisor and she would still not provide it and simply kept explaining. Five minutes later, I told her that I have requested a number of a supervisor 4 times without obtaining it and that if she will not provide it, I will find the corporate contact online. She then stated that the owner works in the office with her and that she could go get her. I asked that she do so and she soon returned to the phone stating that the owner, Bernice Sanders, was helping another customer and she stated I could call back should I like to speak with her. I won't be calling back ever again. Tina may have gotten away with this one, but the business lost me as a customer and now gets this one star review as their only review on Yelp. Edit: Tina apologized and provided estimates via e-mail after the incident. Raised review to 2 stars as this was still a bad experience but I appreciate that she tried to make it right.

Great service to send our packages. Packages always make it to our destination without problems.read more

I've just recently gotten hooked on Amazon. I'm a little bit behind the crowd. So far I've had very…read moregood luck with everything I've ordered but I recently got something that wasn't what I was expecting and I needed to return it. They mentioned taking it to a UPS Store and showing them the Code I received from Amazon. I happened to see this UPS store when I pulled into the parking lot to look up a location of a restaurant so I decided to go ahead and take it in there. I had just put the box in my car this morning so I might as well get rid of it. If it hadn't been for the long line it would have been a perfect experience. They did keep it moving pretty fast for a while but then they hit a couple of customers that took a little longer so there was quite a wait. Once I got to the counter the clerks were really friendly and my transaction only took a couple of minutes. I can recommend this place but be prepared for a possible wait if they get hit by a large group of people at once.

Nothing but friendly and helpful employees! Thank you you made my nieces Birthday what it is…read morespecial! Thank you

Excellent customer service. I came in to mail photos and momentos retrieved from my father's place…read more He had just passed away and I needed to ensure the items made it from Amarillo to Pennsylvania. It was early afternoon on Tuesday August 2nd. The one employee was helping a young man and this incredibly kind young woman came to help me. She tried one size box and in the process noticed that one of the items came from BSA Hospice. She wasn't happy with how the items fit and changed boxes. She made sure a frame was wrapped well in bubble wrap and wrapped the prayer shawl separately so the white would stay white. When she was done, she came around the counter and gave me a hug. I am so sorry I did not get her name but she made such a difference for me during a terrible time. Everything arrived intact and I'm very appreciative for her sensitivity.