After some site seeing we happen to pass this place...went in for the view more than anything but found another awesome eatery. Great place for a nice lunch, brews & a view!! Service was friendly and shared some local stories which is always a bonus. Get the lobster bites...you won't be disappointed!!! read more

Oh Lord, where to start...so my girlfriend and I decided to stop her because our original destination was closed for whatever reason. Having worked in the restaurant industry before, I had an odd vibe about this place. However, there was road work in the area and we are vacationing here for the week, so I let my judgement slide...BAD IDEA. We walk in and my gf goes to use the restroom. I wait at the front door as what I can only assume is the manager holds a conversion with the patron who arrived before us. The bartender all's if I've been helped, and I ask for a table for two. The manager is still gabbing away. Strike one buddy. We are seated outside and I notice the table isn't properly cleaned off, as some previous diner's food is still on the table. No silverware is given, and no drink order is not taken. I look around and I see a lot of tables without drinks, food, or silverware. This is looking like STRIKE TWO! So, we wait for a few minutes and finally put in our order. Looking to save some time, we put in our food and drinks together. I order steamers, a reuben haddock sandwich and a beer. My gf orders a salad and water. Couple minutes go by, and you can feel the anger surrounding us. The patrons aren't being taken care of. A couple to my right order fries and soup...twenty minutes. The lady behind me, lobster fritters and salad...twenty minutes. Now, I know what people are thinking, "gee, it takes twenty minutes to cook these things". You're right! However, between putting in food and getting it, you do not exist to the waitstaff. They take ten minutes to acknowledge you, twenty minutes to serve you and another five to fix what they forgot. Silverware, condiments, napkins, etc. So, I get my steamers. They aren't bad, as they are cooked and still steaming. Butter and broth too. I'm thinking maybe the staff is a bit overwhelmed. The waitresses look about sixteen, and later on I'm confirmed by my suspicions. Now, age isn't always a gauge on experience, but with these two, it was. They stood around talking to some guy from the kitchen between not taking orders and bringing out incomplete orders. Bush league. People are coming in and out, and the bartender (who I think is the owner, and is definitely mother of the waitresses) is rudely turning them away. Like, "oh I'm sorry you are waiting at the door in front of me, but screw you because my daughters are young and inexperienced". Yes, that is a sure sign that you enjoy your livelihood of running a food establishment. Well, my gf goes to use the restroom again, and the food arrives. Her salad looks a bit meh. She got the Cobb salad with chicken. The leaves are bone dry, the chicken is four slices, cut on the bias, and appears to be overcooked (that's confirmed) and seasoned to hide quality (cajun covers all inadequacies). My sandwich looks dilapidated, and isn't a reuben. Cole slaw and American cheese isn't reuben. It's just a fish sandwich. The fries are decent. There is a mass exodus of customers around this time, and I'm second guessing this sandwich. I bite in, and my suspicions are confirmed. Microwaved hamburger bun, poorly battered fish, and small black spots here and there (clean your fryer). My gf it's nervous about the salad, and hardly touches it. The lady behind me with the salad and lobster is pissed because they didn't bring her dressing. She gets it five minutes later. That's like someone asking for a burger and you bringing them the cheese five minutes later. Strike three chief. We stop eating and ask for our bill. The lady behind us only had a card, and their machine is broken. She gets a free meal, but I'm sure she'll pay for it later. I know I am...I'm writing this from the commode in our cottage! Let me help all lost traveler's of this lovely region...AVOID THIS PLACE LIKE THE PLAGUE!!! Go to Jay Dub's around the corner. Great staff and food. This place sucks and should be closed. read more

This place is under new management and it is terrible! There is not enough kitchen or waitstaff. Therefore things back up terribly even with just a small crowd in the dining room. The owner doesn't seem to care. The food was so-so. Best advice is to stay away. read more

OMG! The Upper Deck couldn't have been worse. We had taken a long hike and were excited to have a late-lunch lobster roll with all the trimmings. When the food arrived (finally) there couldn't have been more than two ounces of lobster meat (shreds, not chunks) on a tiny, dry, crumbly roll. The menu read that you could substitute a side salad for the cole slaw - at least that's the way we read the menu and the way we placed the order with our waiter. Turns out, the tiny little side salad is a substitute for both the french fries and slaw. When I showed my disappointment, the waiter offered to put in an order for a side order of fries. REALLY? A $20 lobster roll and he wanted to charge me more for a lousy order of fries? Can't believe we spent $70 on lunch and left hungry. My best advice? RUN to nearby Beal's! Huge chunks of lobster claw and tail meat on a toasted brioche roll with a leaf of romaine lettuce. Comes with a side of home-made chips. For about the same price, you get more, better food than at the Upper Deck! https://www.tripadvisor.com/ShowUserReviews-g40898-d6849257-r583464646-The_Upper_Deck-Southwest_Harbor_Mount_Desert_Island_Maine.html# read more

This would have been the worst dining experience if we hadn't had a nightmare breakfast at Denny's on the way out. My wife, daughter and self have been to this restaurant several times under the last management and were satisfied with the simple, reasonably priced seafood entrees. This time however was different. When we got there we immediately noticed how cold it was in the restaurant. Doors were left open on this chilly evening. I am a large person who rarely is too cold but it was brisk enough inside for me to go to the car and grab my north face jacket. The waitress came over and took our order. My daughter ordered a bowl of clam chowder and asked if she could have a piece of bread with it. The waitress said they don't do that. Typically restaurants will give a kid a slice of bread considering that's there were several sandwiches on the menu but not here. My wife got the fish and chips and I had fried clams. The food took a while and the waitress was non existent. We had to ask other waitresses for water refills. The food came out and was pretty awful. My daughters clam chowder was horrible to say the least. It was watery and briney. I would be willing to bet the price of the meal that my wife's fish was previously frozen or just not fresh. It was also severely over cooked. My clams were flavorless and chewy. We will never go back here and I would recommend going elsewhere as well. Service and food were both poor and the bathrooms were disgusting. read more

The worst dinner ever!!! We had a reservation for 8 people at 6:30 for dinner. It took them more then an hour to bring our appetizers out. People that came after us got their food way before we got ours. After we complained about the extensive wait to the waiter he got very uncomfortable and wasn't able to explain what was the hold up all about. He had to call the manager and she told us that the wings that my kids ordered take a while...an hour!!!! That is unheard of! The main course came rather quickly but mostly because we complained. After dinner we asked for a check and it was a surprise as well. The check itself had only the charges and no items next to any of the charges. We asked about some questionable charges and were told that gratuities were included, not just any gratuities, but 18% of it!!! We definitely weren't paying gratuities for such a flop of a dinner and expressed that to the waiter, who called the manager. She was extremely rude and unprofessional, telling us that we were a problem the entire evening and that it is standard to pay 18% gratuities for parties of 6 or more. Mind you that none of that was written on the menu or anywhere else for that matter. We told the manager that after such an unprofessional and disorganized service that took us more than an hour to get our food, we were not about to paying gratuities. She threatened to call the police which we weren't opposed to. She finally came to her senses and removed gratuities from our bill, saying that she would have to pay that to the waiter herself and that we were obnoxious....seriously?!! What a dump the Upper Deck is. Don't waist your time going there. The only thing they have going for them is a spectacular view. read more

I don't even want to give this place one star but I don't have a choice. I honestly can't even comment on the food because I couldn't get passed the rude and extremely unwelcoming staff. We arrived with 6 people, all aged between 24-28, with me being the oldest. We show up and sit outside and we don't even get a welcome 'hi how are you' instead we get a 'ID's out now.' Ok, fine- hi to you too. So we all pull out our ID's and they take mine and fold it in half and tell me it's a photo copied ID. Ok, no it is not. I'm from New York and it's an older ID so I get that it looks weird if you are not used to it but you have a restaurant in a tourist town so get an ID scanner. They literally harassed me with questions and still were telling me it's a fake ID. I'm 28 years old, really? I even showed them my credit card with my matching name and this lady still gave me a hard time. Finally another server came over and asked me more questions before they were finally ok with it but at that point in time I was so aggravated, as was the rest of the party I was with that we just got up and left. I've never felt so embarrassed and harassed at an establishment in my entire life. People actually laughed at us as we left. It was horrifying. Don't spend a dime in this place. They are not welcoming at all for a place that is in a tourist town. read more

The review is for the food. It was tasty, but it was also overpriced. I have paid less money in Chicago (where you expect a big-city premium) for food of better quality. What they charge $25 for should really be $16. I suspect what you see here is a tourist premium. read more

Five star view, but a 2 star lobster roll lunch. Ordered the lobster roll and it comes with fries and slaw. Won't sub a side salad. Have to pay $5.95. Stayed with the slaw. The plate came but they forgot the slaw. It was 10 mins before the waitress returned and I could ask for my slaw. Fries were ok but the came from a frozen box and were eh... Maine grows the best potatoes. Why not use them?Put them in the cutter. Pull the handle down. Done. Fries. Lobster Roll: meat came shredded. No chunks. Really? Small amount of lobster atop a big pile of lettuce to make it look like there's more than there is. Also, the roll was horribly stale and smelled like it too. It was so stale it crumbled even though it was soaked I butter or something and fried. Seriously detracted from the LR. Prices were a little high too. But I guess real estate is expensive here and they have to pay for it somehow. There are better Lobster Rolls all over. That's all I ate. Not sure about dinner. read more

This place place falls way short of its potential. We usually go by Yelp to help us find our places in unfamiliar towns but cell service isn't the best in this area. We drove by the Upper Deck and saw the view and heard some tunes coming from the place so we turned around and decided to go for it. My family and I (wife and 2 kids) were eventually met by a woman, who I believe was the person in charge, who told us "?" would seat us. This brought the hostess to attention who came out to then seat us. The hostess proceeded to seat us to a table with an outstanding view of the harbor. The menu is decent but then when you look you notice that somethings are served until 5 pm and other items are served after 5 pm. How about you just have a lunch menu and dinner menu instead of putting all these items that interested customers only to have them realize they may not be able to order it. Our waiter was not the most enthusiastic...our drink order did come very quickly. Then is when the disappointment came.... After the drinks arrived we needed a minute to look at the menu...15 minutes later we had to ask another server if she knew where our waiter was. She went to get him and we saw him hustle but he hustled past our area. It then took a few more minutes for him to approach our table. There was zero concern for the lack of attention paid to the length of time to take our food order. When I asked for the tab for our drink orders he looked like he was disgusted at us for wanting to leave. I paid our drink tab and as I was leaving I looked for the woman in charge. I found her but did not feel comfortable approaching here as she was sitting on a keg by the lobster pound with a lit cig in het hand and talking to what looked to be 2 known customers Actually glad it happened because it allowed us to stumble upon one of the best places we have found in MDI..B****'s.....happened to see the action from our view while we were waiting, read more

Bad Service. Lobster was overcooked. Don't get the garlic mashed potatoes--they were simply disgusting. We waited a long time for just water to be served and then we waited even longer to get our bill at the end. There are better places to go on the island. Don't waste your time or money on this place. read more

I got one of the deluxe entrees - crab cakes with a dijon sauce, garlic mashed potatoes and grilled vegetable medley. It sounded great but was just okay - just not done really well. The crab cakes didn't have a lot of crab in them, and the veggies tasted a little too charred - should have done either bigger pieces or less cooking. I did have a great Bar Harbor microbrew, and the ambience on the deck out back overlooking the harbor from an elevated perspective while the sun was setting, was fantastic. All in all I enjoyed my meal here. Maybe the chef is more at home with the less ambitious dishes that make up most of the menu. read more

Great apps (steamers, crab dip and nachos). Clam chowder and lobster club were just ok. Service was good although they were short handed. Great views read more

Dinner with a view from every seat in the house! Great waitstaff and great food. We had the lobster mac n cheese and scallops and I would recommend both. Food was a bit pricey but the views and good quality meal made up for it. read more

Me and my boyfriend went here one sunday night. And yes we are locals from the island. First of all when we walked in I had fruit flies flying all around my face. And then we finally sat down and I looked out the window and the flies and spider stuck in the window frame was nasty. Once the (rude) waitress came over she asked if we were ready to order yet. Hence the fact we've been waiting 20 minutes. I said 'Yes we are?' Ordered our food and sure enough 20 minutes later our food comes out. I ask the lady who brought the food out because we have not gotten our appetizer yet. And they apologized for it and everything and took of just one of my boyfriends beers that he got. Which were flat and warm. Our bill was still $60!! I got lobster mac and cheese (there was a lot of lobster in it but really you should cut the meat up before throwing a whole lobster tail in there) he got a burger and our appetizer was only 5 pieces of chicken wings. Not impressed... read more

wish I had used yelp. Monday july 7th. after holiday weekend assumed it would be fine any dump could do burgers and fries right!? WRONG... THIS ONE CANNOT.. our waitress young and no idea what was going on. with a white tee and neon bra ( trashy) . what we got of what we ordered took forever and was horrible and overpriced , waitress was snotty ,not dressed for work, and had no clue about anything.. DO NOT EAT HERE. waste of a view. read more

I would give no stars if it was an option. Absolute worst dining experience of my life. We ordered two appetizers, drinks and dinners. Drinks came about 20 minutes after we ordered. We waited almost two hours for our dinners - two hours with no apology and no explanation. About 40 minutes into the wait, our server told us the crab cakes were out and we had to pick a different meal. He didn't bring menus with him and had to double back. The whole ordeal probably tacked an extra 15 minutes onto our already long wait. One appetizer never even came. The fried clam appetizer arrived with about six clams, pitiful. The steamed clams never arrived. We asked four times and kept being told they were on their way. The last time we asked was after we had finished our meals. The server brought our check and we had to ask for him to remove the clams that never came. We shouldn't have had to ask. The salmon serving was tiny, the Caesar salad was drenched in dressing, disgusting. It was unclear if the server even removed the appetizer that never arrived from the bill because the bill was a disaster to read, prices with no itemization. At that point, we were exhausted and so ready to go home. Nothing was offered to apologize for the terrible service and food. We'll NEVER be back. Should have trusted the other reviewers but we took a risk. Big mistake. Do NOT eat here. read more

Horrible, unfriendly service. (And I'm barely scratching the surface) Waited over an hour for our lunch. Had to have them packed "to go". Bathroom was disgusting. I can't imagine how dirty the kitchen is if they let their patrons use a bathroom that disgusting. Food was just , ok and expensive. I give them 1 star for the view. Eat somewhere else. read more

Crash at the Upper Deck. Service was horrible. Although the hostess seemed nice she sat us at a table that is "never used". Wasn't sure what that meant but maybe linked to our server? Our waitress was inattentive, unfriendly and slow. The food was overpriced and over cooked. I had the baked haddock with crab stuffing. The fish was dry and cut up in pieces and covered by a dry crumb- the crab???? The $13 flatbread pizzas are over priced for the size! The fritters were undercooked. Skip the upper deck! read more

Don't know what everyone else is talking about. Great burger, huge filet with crab meat and corn on the cob was farm fresh. Wine list was extremely reasonable and quality. read more

Nice deck and a friendly server, but the food is average and overpriced. Crab cakes were disappointing, shrimp scampi cafeteria-esque. All sides relied on a lot of butter to taste ok, and virtually all of their local seafood offerings are fried. Skip it! read more

We had dinner here October 3. It was busy but not jammed. Service was good. Food was good for the price and the view was excellent. I had Chicken Alfredo and my husband had Baked stuffed haddock. read more

We went here on very uncrowded Monday night. We sat outside on the deck and 20 minutes later still hadn't had wait staff come by. We were sat by a hostess but no one noticed us. So we went inside and 10 minutes later someone gave us a table setting. We finally placed our order, and of the requests was for them to allow us to put our own dressing on the salad and for the Clam Chowder to be hot. When the salad came, the dressing was on it. We sent the Clam Chowder back because it was cold. Overall the food was OK,but nothing special. This place seems to change hands a lot, and maybe they need to work stuff out. But the service was just bad so I cannot recommend. read more

We were excited to see this place reopen. It was never anything fancy but had a decent fish sandwich and good water views. The blond manager is over her head and very defensive and rude. The waitresses are kids but untrained ones. Waited 10 minutes to be seated while the mgr chatted. Waited another 15 minutes for her to come & take our order. The fish sandwiches were ok tasting and I so hope they can pull it together. I think this lady needs to tend the bar and not manage the place. read more

The worst service ever....45 minutes for a glass of wine...the kids grilled cheese was horrible....the rest of our food was just ok would not recommend ! read more

Food was average but expensive. Amazingly slow service. We were there for 40 min with two kids at 8:30 at night and were getting up to leave before we could even order. View was lovely but not worth the wait Seared scallops w blueberries were creative but on the spicey side. Lobster mac was tasty but I was looking for the lobster. Server was nice and really trying to make up for the wait. read more

I'll summarize, as this place was not worth the time it already took from our lives: unapologetically super-slow service and food that was over-priced and seriously underwhelming. Skip this place. read more

Best lobster roll in Maine! They make their own brioche style rolls which are delicately toasted. The lobster is tender with the perfect amount of mayo and nothing else. The deck overlooks the harbor making it the perfect Maine moment. read more

Looks inviting but turn around and go somewhere else. Service was horrible and a not so welcoming place. We came in and the employees didn't even recognize us. We had an 11-month old with us and I asked for a high chair and none of the waitresses brought one until I asked my husband to grab one over for us. It took forever for them to take our order (staff seems confused who's waiting on us) and it took forever for the food to come! If we weren't in desperate need of food for 4 hungry little tummies, I would have walked out the door already. Also, I should've done my research on Yelp before going in. Food wasn't even good. I've had better seafood inland and kids' Mac n cheese and chicken fingers were terrible! My not so picky son won't even have any parts of the chicken fingers. Thank god for fruit pouch and Cheerios to fill that tummy up. Overall an awful experience, waste of money, and I'm surprised why they are still in business. read more