Ordered back in December and got ghosted. They claim I still needed to pay regardless of showing them my PROOF of payment/invoice. Shady. Straight up scam. read more

Everyone there is so helpful. It's get overwhelming trying to figure out what's needed for the school year but they make it so easy.

The absolute worst!!! Avoid the uniform store at all costs. I placed my order nearly 2 months ago and still have not received it. When I ordered the email confirmation said it would arrive between 1-2 weeks. My kids had school pictures so I asked if they could at least make one polo each and they proceeded to let me know they could... for $30 extra. The quality of their clothes is also horrible. read more

My family and I went to the Uniform Store in La Mesa and was assisted by Amber. She was a great help and was able to get everything that we needed for my daughter to start her freshman year at Mater Dei. Amber recommended great clothes for my daughter and knew exactly what we needed when we were there. If you ever go there, please ask for Amber to assist you and you will have top notch service. Thank you again Amber. read more

We made an appointment online for my daughter's uniform fitting. It was easy and quick. The appointment times were 15 mins in duration. This location is in a busy part of La Mesa and next to a froyo shop. The small shooing center has limited parking, esp on the weekend. It was busy when we arrived but luckily we found parking. The store is on the right side toward the back. It was busy when we walked in but there were ample employees to help out. There are several dressing rooms towards the back of the store and the employee would bring the various uniform outfits and sizes. Our person was nice but had limited knowledge in sizing or recommendations. I ended up sizing up so that my daughter can get the most use with the amount we were spending on the uniforms. So half the uniforms we were able to bring home with us since they did screen print on site. Any embroidery on the uniform would take a couple weeks, which means you would need to make the drive out again to pick up. This was the only option for us to buy uniforms, so we had to comply. Luckily, we ordered our uniforms early and we weren't in a rush to get them. The do have promos/sales so check often. When I initially looked at the various options, there were promos; however, when we went in the store the next day, they told me that it had ended and they wouldn't honor the sale. Boo! read more

This place sucks. Unfortunately since the other main uniform supplier went under this is basically the only option for most private schools in San Diego. The staff here is so slow and act like they've never interacted with other humans before. I tried to order more when I was picking up my order but was told to order online instead. I was literally standing in the shop with my credit card trying to get more items and the girl helping me didn't want to do an order and told me it would be easier if I just ordered online. Easier for who? Her? So bizarre. Also the embroidered items come with plastic on them, when I asked about it they gave me a three step processes to remove it, what the heck how about you give me items ready to wear! So annoyed that I have to use them and have no other options read more

This was my first and last time at this store I was looking for some pants for my job and because I am thick I need to weigh my options to have them customized or buy directly from the rack the lady that was on the computer was no help no customer service it's like bring me the pants so I can tell you the price no how about getting off your arse and come explain. Why and what are the prices instead of assuming something you never know who you may be talking to. But thank you for poor customer service I found another location that was so helpful when I walked in read more

I saw the horrible reviews but this was the only option that my girls' school offered so I gritted my teeth and went ahead to place an order for two pairs of pants on Aug 14. The website said it would take 3 weeks due to a school rush. We were willing to acceot 3 weeks. Now it's been 5 months. Not a single update. Not a single response to the emails and voicemail I've left. Nada. For many kids, they might even grow out of the clothes in 5 months. I cannot understand how this place stays in business other than the fact that schools are unwittingly forcing families to deal with this company. I am now at the point where I will contest this company's credit card charge as fraudulent and go to old navy for basic pants and risk my kids having dress code violations. read more

This company is absolutely horrible to work with. I placed an order for my daughter's uniforms in August. We were late with ordering due to changing schools last minute. I knew there would be a delay in receiving her uniforms but I didn't expect to be completely ignored after spending hundreds of dollars. I have called numerous times and left messages with no calls returned. I used their text feature and didn't receive any responses to my texts either. The only response I received was via email but the emails were extremely short and didn't provide any update on my order. I'm hesitant to drive to the store because it's an hour away and I'm afraid they will turn me away or not have the uniforms. Per their email, the shirts I ordered are in stock and available to pick up or ship. However, it's been over 3 weeks and they haven't been shipped. Also no update on when they will ship. I'm so disappointed that this is the only option for school uniforms in the county. Horrible company. read more

Took a long time to make items never called or emailed me that they were done. Parking lot has little to no parking as well. Prices are affordable read more

We always have a great experience here. Rosy helped us again today (2nd or 3rd time working with her)...she is always so patient with our questions and when showing us options for letterman jackets she goes everything in great detail. I love how she offers so many options and if she's not sure if something she mentioned we can always ask here Manager for more info. Thanks for always being so kind and giving excellent customer service! read more

I ended up making multiple shirt/pants purchases and was told to return after a day or two so they can sew on the schools emblem. After daily phone calls for a week my son uniform had not been finished; so I asked for a refund. The store manager refused to refund my purchases unless I paid a 30% restock fee! I asked why did I have to pay a "restock fee" over non-finished uniforms......Store Policy. I threatened to take him to small claims court for the entirety of my purchases and he said, "go ahead!" After a week he relented and I discovered a refund on my credit card. Glad my son's new school doesn't contract with these idiots. read more

It's a uniform store what can I complain about? They had my sons size and answered all of my silly mom questions. Tabitha and Ana were super helpful, friendly, and cheerful. Got my son's shirt embroidered promptly. I did try calling before I came but no one responded since there was only two ladies working. Hours opened as stated and I was in an out in 10 minutes. Bonus for free parking! read more

Nobody wants to work here including the lackadaisical manager. They have one register working in august, one person checking out, embroidering and ordering all at the same time. Takes about 20-25 minutes to check out each customer while you have a line of 10 plus. Sad practice of business. Wish I could go elsewhere. read more

The store doesn't answer any phone call. Whenever I asked for help, the associates always said to text the store. I'm not a teenager, and I deserve a right to talk to an associate for assistance. The store's attitude towards customers already rubs me the wrong way. Secondly, they will only serve you if you have an appointment. Trust me, I won't come here if my children can get their uniforms somewhere else. HOWEVER, I do want to make one thing clear. The associates have wonderful services. When I DO make it inside the store, they are all very helpful. They will do their best to help. So my complain is all about the store policy. The system keeps losing my orders so I have no idea when my orders are ready to be picked up. Such a joke... read more

Literally standing in line to check out, but let's start from the beginning. I walk in and this girl asks if i need help, as the other reviews they are not friendly and seem like they do not want to be here. It was almost like i was inconveniencing them to do their job. I got what i needed and went to the line, where it takes them about 15 minutes per person to check out. Literally. This needs to be better. I'm thinking of opening my own uniform shop at this point. There's also about 20 people behind me in line. read more

Frances was great--efficient, quick & patient! We will be back! She helped my daughter try several different sizes and types of polos. read more

Made an appointment online for a fitting, as this is the only store to order uniforms for my kid's school. Arrived early, but waited probably 10-15 mins past my appointment time before being seen. The workers helping with the fittings are friendly and help look up all of the school uniform policies to ensure we're picking the appropriate pieces. Once you have decided on what articles you are purchasing then you wait in line to pay. Expect to wait as it is a slow process to get checked out. If the items you buy can be engraved through the hot press, they will generally do it right away, having you wait for it to finish. Other times they have to send for engraving/stitching which could be hours or days. Overall, the whole process is slow and could be a lot more efficient. I try to get everything in one trip for the year to avoid coming back. read more

The staff is friendly and helpful. We Needed last minute uniforms for my son and they had everything we needed. We will definitely come back. Prices and turn times are great! Process is easy and quick! Ty read more

I ordered my sons uniform here three polos and a sweater. At first I messed up on the size so emailed them and they communicated. After I month I didn't hear anything so I emailed them and they responded that my order is ready. I wasn't in a rush to get them but maybe the communication should of been better to let me know my order was ready. I picked up my order and everything was good! read more

This is the worst ever customer service !!! I submitted an order online because they never answered after I submitted the order immediately I noticed I ordered YL instead of Large so I called-no answer I texted - no answer 8 I called and left a message and called again and still no answer. I left text messages and called again with no response. I went up to the place and they said that I have to have an appointment so I left. Then my friend had an appointment the next day and i asked my friend to ask since she had an appointment and they told her it would be ready soon but gave her no more options to changing it. Then I come back to the store and I'm telling the manager Donna/Owner what happened she made an employee verify that I was texting then she said she had to change it. Then Donna caught an attitude with me and I was so upset!! The nerve. She saw i was changing everything that I kept saying in text and on voicemail. It got heated !! I told her she is robbery!! The nerve of her having an attitude #%^# urg! Really! Especially since I paid almost $700 dollars! I told her call the p Don't come here!! They suck! They are horrible the quality is horrible!! Go see A&M sales in Chula Vista!! read more

I have been shopping here for years and lately this store is the worst. I can not believe the lack of customer service and lack of inventory. This is our only choice of where to shop for uniforms. Seriously considering pulling my kid from Catholic school so I don't have to deal with them again. read more

Terrible communication. Horrible wait. Then being given product that looks like this. Sadly. I had to wash it and use it because it's getting cold and I don't want my toddler being cold at school for the next two months while they get me a replacement and then embroider it. For a place that does this professionally you'd think they'd own a pressing cloth. If you can avoid them. Please do so. read more

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They took my money in August and I still have not received my order. They don't answer texts, calls or emails. It's time to see if I can get money back from my credit card. read more

Wish I could select 0 stars. Every time I place an order there is an issue. Usually it is incredibly long wait periods beyond what they say. This time they refuse to communicate after several emails. I placed an order almost 2 months ago and never received it. Having to now dispute the charge since they won't communicate or send my uniforms. If you are a school or any place considering using this store as your uniform store, please do yourself a favor and select any other provider. read more

The Uniform Store - Uniforms Near Me - La Mesa, California

Usually I come here because it's the only place that offers my children's uniforms and usually the customer service is meh not the best customer service but today I came in and ROSIE gave me the best customer service I have received since I started coming here (5 years). She helped me with sizing, was very helpful and even asked the manager about certain questions I had about the uniforms. If you are in need of help definitely come down with Rosie and she will give you an exceptional customer service. After all when we purchase uniforms they are pretty pricey and we need help choosing the best options so I am very grateful for today experience. read more

Went in on August 8th and August 14th, both times the place is packed. They have nice people helping you to select your items but when it comes to paying, the line is long! They only have 2 registers!! Some folks take a long at the registers because they have questions, need something else or having to place an order, which should be done separately than those that are done and just needs to pay! Their system needs to change somehow to fix the issue at the register. I had to place an order because the items I needed were out of stock. Told me they would call me when the order comes in today (Friday), no one has called me yet. I tried calling and no answer had to leave a message. Very frustrating! read more

Everything everyone is saying about The Unifrom Stoer is true. I ordered 2 polo shirts and a skirt on 8-11-22. I haven't received my items and can't get ahold of anyone at the store for inquiries. I have tried to text and email, but the messages go unanswered. Their order status inquiry portal doesn't find my order either. This is not the first time they have been slow and haven't had basic items in stock. I am reporting them to the school and Better Business Bureau. Don't bother with them and see if the school will get a new vendor. read more

I don't usually leave reviews, in this case it's been too many years for us. I have been shopping at this store for 10 years, and most of the time it's not a pleasant experience, unfortunately. I will not go into detail...I will be optimistic. I do hope that someone will reach out to those of us that have not encountered the experience one should have from a business such as this one. read more

We stopped on in on Friday, September 10th and we're impressed with the customer service from the employees. They are short staffed, and overwhelmed, but they are a great groups of people. They were able to accommodate us and exchange and try on different uniforms for my daughter who has picture day next week. JaCarra was super sweet and helpful and so was the cashier (did not get a name). Thank you both so much! read more

We ordered school uniform from this place on September 2nd. We're in November and our order is still not ready. Initially before placing our order, we were told it would take 10-14 days for our order to be ready. Because of that false promise they made, I placed an order. We tried calling, texting and emailing numerous times and no one ever picks up or emails back. The manager/owner is an absolute rude and unprofessional person, I didn't get her name but she's an older woman with long hair. They claim shortage of staff (lie) because they have a bunch of people working at the store, and shortage of supply is what's causing the delay. If that's true, then it's the business's fault for not preparing in advance. Also, all the other uniform stores I called, they didn't have "the shortage" issue and if they did on certain products, it was a week delayed only. I don't care if my child's school has contract with them or not, I will never give them my business. I spoke to 10 other families and they all said the same and we found another place for uniforms. Not only the business is awful, but their prices are the most expensive with very very cheap products. I finally got my refund after a month of in person request. When I was canceling my order I was curious to know when my order would have been ready and the girl upfront said we're looking at end of December/early January. So basically the business lied to me when they told me it'll be ready in 2 weeks. I wish I had read those reviews before I placed an order. Also, for some people that are saying they don't have a choice to go somewhere else, YES YOU DO! This business is breaching their contracts with the schools by giving false information to parents and neglecting to communicate when asked about orders. You can find the same uniform online and go get it monogrammed anywhere else. I'm generously giving them one star because zero is not an option. read more

They are so mean and horrible management. They won't let us in the door to just try on stuff. This person came all the way from tj to try on clothes and did not let them. Tried calling them 1 hour prior to arrival and no one answered the phone. read more

Placed order 9-16-22, waited for them to text me when ready for pick-up. It had already been 3-4 weeks and no update. I called EVERYDAY at different times with no luck getting a hold of anyone. I texted to their # to cancel my order, no reply. I left voicemails, calls were not returned. FINALLY today 10-20-22 over a month later I get a hold of someone on the phone. Marie, Marie checked my order and said its ready for pick up. ARE YOU SERIOUS??? No one was going to call me and let me know it was ready for pick up like they said they would? BAD BAD BAD customer service. Quit blaming it on COVID read more

Terrible communication!! Unprofessional staff especially the manager. I'm very disappoint

Schools beware! Do not take your business here. I originally ordered on 8/26/22. I made an appointment for a fitting. They responded to that request just fine. I kept calling , left several VMs, they have a text option, I texted and I also emailed. I finally had time to personally walk in to check on my order on 9/20/22 and only one piece of a 3 piece order was at the store. No one had updated me. I asked for the remaining pieces to be delivered at no change. The cashier Rachel was kind enough to waive the delivery fee. I ordered another 2 pieces. Luckily they had a polo with the school name already in store in my daughters size. I have to wait for the jumper to be embroidered. I asked her to ship with the other pieces. It's now a week later and I've called emailed and texted today for an update. I don't have enough uniforms for the entire week. I thought ordering a month in advance would have been sufficient time. My number 1 complaint is lack of communication to paying customers and the school for updates. School pics are coming and we still don't have the required cardigan or an update. I hope after all these attempts it reaches someone that can update me on my order. My older daughter also ordered online and paid a delivery fee and is yet to receive an update. I inquired when I was at the store and all Rachel can say that they jackets are not ready. I hope schools see this and don't make parents only have one store to go to. read more

Worst customer service I've ever experienced. Took 3 weeks to get into the store to have kids try on uniforms. Spent a fortune and was told two week turn around for the school name to be placed on items. SEVEN weeks later........ Phone is not answered and won't respond to texts. Sad part is we have no choice where to shop! If this is where your school makes you go you are going to suffer!! read more

I am not usually one to write a review on a business but I felt inclined to share this. After purchasing upwards of $400 at this store online I called to exchange one item that was $50 because the sizing was extremely off. The store refused to help me out in any way. Wouldn't exchange the item, wouldn't replace the item, and wouldn't even give me a discount to replace the item. If you can I advise you shop elsewhere. read more

I've had two experiences with the uniform store and both of them were terrible. The first one was during Covid and they wouldn't let my daughter try on anything so we had to order based on measurements. The majority the items we ordered did not fit so I asked for an exchange. They would not allow any exchanges or returns due to Covid so we were stuck with items that didn't fit. The second experience we ordered a sweatshirt and it took forever to be delivered and once we received it it was too small. Today we took it back to exchange for a larger size and they refused to do our exchange. This place has the worst customer service and the uniform sizes are not standard so it makes it hard to find the right sizes for your kids. read more

Horrible customer service. Communication terrible. Unable to call. Orders not ready on time. I'm upset that my childs school has no other options, and continues to keep this place in business read more

Absolute worst. Kind people with lots of excuses. It's an unfortunate monopoly for those of us who would love to give our money to good businesses. This is not one of those. Expect to have no communication and wait over the time stated. read more