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The Umstead Spa

3.0 (69 reviews)
Ultra High-EndDay Spas

By appointment only

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Allyce B.

The reviews are true that it is difficult to book an appointment. I've had a gift card for several years that I first initially tried to use in 2022. I called to schedule a massage in May 2022 and the soonest appointment I could get was early July. By the time I came for my appointment I was 9 weeks pregnant. Upon arrival I was told I couldn't get a massage in the first trimester. Graciously the staff allowed me to stay and take advantage of the spa amenities and I felt very cared for during this visit. Fast forward to spring 2024, not pregnant and ready to use my gift card! I went online in early March to book an appointment and their online booking system is terrible. It's not possible to find the soonest appointment available easily: you have to click on each individual day to be told "no appointments available" or not. I got so fed up with this I called the spa. Took a bit to reserve over the phone as well but I set up an appointment for late April for a 60 minute classic massage. I enjoyed my massage and felt very relaxed afterward. I also took advantage of some of the spa amenities including the indoor whirlpool. Across from the whirlpool is a new feature - salt walls. I did think it was interesting that there was a sign there that said "Please keep voices low so that guests may enjoy their stay" (not word-for-word but along those lines). This is where my issue with the Umstead Spa came in. The spa is designed so that the bathroom area and showers come straight into the spa - there is no door that separates them. I found the sound of hair dryers, flushing toilets, and the bathing suit drying machine to be more disturbing than those around me having a conversation. I think it would really improve the overall experience if there was a door that separated the two spaces. Overall, my experience with The Umstead Spa was three stars. My only other spa visit was to Aji Spa in Phoenix, Arizona and they set the bar so, so high for me with both the booking process and the spa visit. I would go back to Aji in a heartbeat, whereas I will probably only come back to Umstead if I have a gift card again.

Unika B.

I enjoyed the most delayed but relaxing birthday massage ever. Apparently Umstead spa had a renovation that made it impossible to find an open slot to book for my birthday 5/19. I settled for the next available day which took place today and the environment was so comforting. I didn't get to experience the steam room, but the lounges were nice, the atmosphere, the whirlpool, the co-ed outdoor whirlpool was so nice. The bath & body products available for use while patronizing the establishment smell so good and feel nice on the skin. I booked the coastal massage 80 min with Chengwei, he provided a relaxing massage experience. I'll have to return at a later date. Unika B. & Co.

Shannon D.

I took my mother in law to have afternoon tea here before covid and it was a great experience. But for the price, I can't justify returning. We had a lovely harpist playing when we were there which made it very special. But for the small amount of food that we got, and the quality, it was very lackluster. Afternoon tea is supposed to be small, but I've had it in a few other local areas around here, and they're cheaper with more food, and better quality.

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Distasteful to add an automatic 20% tip. I would rather pay 20% higher pricing and have tipping remain discretionary. Not classy.

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Ask the Community - The Umstead Spa

Can we get drinks and snacks on the second level of the spa in the covid situation? Including alcohol for purchase?

Dear Neha K., Thank you for your inquiry! We are currently offering a few complimentary snacks and a variety of hot teas that are kept on the second floor relaxation lounge. In addition to the complimentary items, we do have a limited wine and… Read more

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Review Highlights - The Umstead Spa

The spa itself is lovely, with multiple pools, indoor & outdoor, steam room, sauna, snacks, tea, reading, etc.

Mentioned in 14 reviews

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The Umstead Spa - spas - Updated May 2026

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