Clean place. Good massage. I wish there wasn't a language barrier to explain more about my complaint.

I was very excited to see a HydraFacial Groupon. I bought a Groupon for "Two HydraFacial Treatments." When I called to schedule an appointment, I was told that their HydraFacial machine was not functioning and they were unable to schedule an appointment for me. I was a bit confused because I figured there would be a date they anticipated the machine to be fixed and schedule out. A couple weeks or a month seems reasonable for a 30 minute facial treatment that runs $150-300 retail. Well, they had no idea when it would be fixed and told me to get a refund from Groupon. The call seemed a bit suspicious. I wonder if they sold more Groupons than expected or realized the Groupon deal wouldn't be worth their time. Groupon gave me a full refund. read more

I found a groupon for a couples massage which included the 30 minute massage and 30 minutes in the steam room. The whole experience was calming, massage felt great, and I liked the lavender she asked me to breathe in a couple of times throughout. If I come back I wouldn't do the steam room - didn't enjoy this aspect. But apparently couples do since it's "private". My only compliant would be the day before the massage they called and needed to reschedule my appointment for 3 hours later due to one of their massage therapist quitting they would only have one on site and wouldn't be able to accommodate two massages at one time. I ended up going with a friend so it didn't really matter if we were in the room at the same time. Kept same appointment time and the manager threw in a complimentary "spa ritual" (mud room package) for the inconvenience. read more

Spa at Stone Creek - Day Spas Near Me - Cary, North Carolina

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Came here for a couples massage. We were greeted at the front desk and staff was friendly. Massage therapists were ready when we arrived. We were offered a robe, slippers and something to drink (wine). The room was small but comfortable with heated tables. Loved the relaxing music too. There was a relaxation room with water and coffee. My massage therapist, Derek, was excellent and included hot towels on my back, feet and neck. He worked on exactly what I asked for and needed. There was also a steam room after the massage and a shower available with towels. Overall a great experience! read more

I absolutely LOVE this place! I had bought an Amazon Deal for a gel mani and regular pedi. You never know what to expect with a new place and especially with an online deal but the technician, Amy, made me feel like I had paid hundreds of dollars to be there. She was a perfectionist in all the right ways and if she saw even the tiniest imperfection on any of my toenails or fingernails, she would work hard to fix it. She was also amazing at the massages during the mani/pedi. I really wish this place was closer to me but on fun occasions, I would DEF make the 30 minute hike out there to see Amy again! :D read more

Serenity and peace...That's what you gonna experience in this spa and carry with you through your week. When you enter a place, attentive personnel will accommodate you in any need. The owner herself makes sure you get the best experience possible. This place doesn't neglect your preferences and stays very flexible in your desires. The deal was purchased through Groupon and I didn't expect a lot, but I was absolutely sold out, to their deep-tissue massage, mani and pedi, slimming wrap. I had a neck pain for a while and left this place absolutely healed. The way they do business is just RIGHT. No mistakes, no shortcuts and excellent results! Good job! I'll definitely be back and recommending it to my friends. read more

Spa at Stone Creek - Getting my mani-pedi - Day Spas Near Me - Cary, North Carolina

Amy was quick and efficient with my Manicure and Pedicure. I came because I purchased a zspot coupon. I will return because of the nice atmosphere and service. read more

Alla did a hydra facial for me & it was wonderful! Although, the facial is a little pricey, it was worth it! There are several steps to it and a device like a vacuum, picks up the debris. Had no discomfort with it. Alla said my skin would glow & it does! So dewy & clean looking! Thank You! read more

I bought the 3 in 1 package at this Spa and it's been great so far! The stuff is kind and the place is very clean, and also very peaceful. What else could you ask for at a Spa?!!! I'm definitely coming back for more services after I finish with my 3 in 1. read more

Be warned: Tried to use a groupon to book a couples massage and they were booked up until May. Having to wait 5 months to use something you already paid for is completely unacceptable. read more

Best experience, very friendly staff. Couples massage was very relaxing. Ver professional staff.

False advertising and poor customer service. I bought a 50 min couples massage package on living social and you DO NOT get what they are advertising. You are really getting a 20 min steam room and only a 30 min massage! NOT a 50 min couples massage. Even in the package it doesn't state that it is only a 30 min massage. I spoke with Maya, the Director, who spoke with Candace the owner and Candace was wiling to "upgrade" me to include a mud bath. Oh, how kind of her! NOT! This is NOT what I purchase nor what was advertised on livingsocial. Candace should honor what was advertised or update the description explicitly stating what you will get! Title of deal says: 50-Minute Romantic Couples Massage Package - Spa at Stone Creek Description: * 50-Minute Romantic Couples Massage Package Package Includes: * Aromatherapy * Private couples steam room * Optional glass of wine BUYER BEWARE!! read more

I've been to many different spas and I thought this one was very nice. I liked that they had showers available and a nice welcoming waiting area. My therapist Mike was very warm and helpful. I liked that they didn't pressure you into buying a package or membership. That seems to be the way things operate these days.....(Massage Envy, etc.) Some of us can only afford a massage every once in a while and don't like to be pressured into a membership. I will definitely go back! read more

BAIT and SWITCH scheme for Living Social. Beware, we purchased a 50 minute massage on Living Social and when we called to book they refused to honor the massage, instead trying to slam us into a 25 minute massage/25 minute mud room package. Nobody there was interested in actually making it right, just offered to sell us additional services to get up to what we already paid for. Very frustrated and angry at being treated that way. read more

I purchased a groupon and reached out to the number provided and left voicemails on multiple occasions to schedule the massage. I never got a call back and today my groupon expires. I wouldnt ever recommend spending money going to this place and will be requesting a refund. Wish I could give this place 0 stars read more

I had a wonderful time getting my massage, body scrub, and facial. Everybody was kind and professional I would recommend and I will be back. It's not the fanciest spa you've ever seen, but it was perfect for me. read more

When I initially called I felt the receptionist probably hated her job so I just hung up. Then she called back and was able to get us right in for the couples thing with the steam room, massage and mud. Steam Room: Well the steam room wasn't on and it smelled like mildew and mold. I felt it wasn't exactly a clean environment and kind of gross. Def should consider releasing some nice essential oils in with the steam to mask that smell. Massage: If I could give Beatrice 10 STARS I would. She was the best I have ever had. She worked out my knotts and I feel amazing today. I can't possibly say anything better about her she knocked it out of the park. Mud: Hmmmm.... It was just weird. The poor gal didn't know how to explain how it works and so we just lathered it up and stood there like o.k. now what.... When you rinse the water pools in the floor so I dunno it felt really odd. So when it was time to shower there were no towels and the ones we did have were stained and one had a big whole in it. And when I go to a spa I expect high end products, but they had Tres Emme and Kirlands from Costco. I'm really not a snob. But I was embarrassed because this was a gift that I gave to my best friend that I haven't seen in 16 years. WE wanted the ultimate pampering experience. So thanks to Beatrice for saving my day! Also I had to ask several times for water and it was room temp. Great place but ROOM FOR IMPROVEMENT! Thanks read more

Mostly terrible experience... This place is under new ownership...it looks like it's still being remodeled / decorated. I have been there several times before when they were Healthy Body Spa and it was overall pretty nice. My boyfriend bought a Black Friday special (couples massage, use of steam room & bottle of wine for $130) from them and used it today for my birthday. They had no record of the purchase (good thing he kept the receipt!) and then we were told we wouldn't be receiving the bottle of wine we were supposed to get with the package we bought. Ugh. We got there 45 mins early to use the steam room before our massages and we were told it wasn't available. Ugh again. The lady at the front desk kept telling us it was better to use it after a massage. Well, we wanted to use it first to start relaxing. Oh well, so we sat in the "tranquility room" instead...which is not anything to write home about. At one point a customer came in that room with his two small children...and yes, one was screaming. Why do people think it's ok to bring kids to a spa? Ugh, ugh. Our massages were great, but the couples massage room was a weird...it was so bright and there was a random sauna sitting in there. It wasn't romantic or even spa-like pretty at all. One last thing, I took a shower and there was no shampoo, body wash, (oh but there was head and shoulders shampoo and body lotion in the shower lol) and hair dryer, deodorant - nothing that you would find in an actual spa! One other weird thing...we had to ask for robes and we were never offered slippers / flip flops either. We had to walk around the place barefoot. Ugh! There are very nice spas in the area that are waaay better for the same prices this "spa" charges. There is such a lack of spa knowledge from the new management... We definitely won't be going back, but hopefully this review will warn other potential clients, and even better...the new owners will make some well needed changes. read more

Place was new, clean, and calming. The common area in the back was a bit small but the wait was very short so it was never too crowded. There were only 2 bathrooms so I would anticipate on busier days there would be a line to change or use the bathroom. Overall the space was great and the people were very nice and helpful. They offered different sized robes (with pockets), which was a nice surprise to have one fit properly and not swim in one! Had 3 things done and by far the facial was the best. It was very thorough and could feel a difference during and afterwards. The esthetician was professional and very knowledgeable on all of the products used. Will definitely come back again to have a facial done and to try their other services. Checking out was easy and quick. read more

This was a lovely experience. The staff was very friendly, professional and accommodating to my needs. I love how clean and beautiful the spa was. I would highly recommend this place. B was my aesthetician and I very much enjoyed my facial with her. I also had a massage and I thought she did an amazing job. read more

Went in for a Gel Mani & Pedi. Amy was awesome. Did the entire treatment with such precision and detail. Am very pleased with the facility as well read more

Spa at Stone Creek - Gel Manicure - Day Spas Near Me - Cary, North Carolina

Absolutely enjoyed my experience. I had received a spa & wellness gift card from a friend and I was able to look up different places to use it. It also so happened to be spa week. I used the gift card towards a massage. The atmosphere & design of this place was so serene. My masseuse Chelsea was attentive and used the right amount of pressure to massage out my knots. I'm a runner and exercise a lot and I definitely felt relaxed & less tight. I definitely would go back again. read more

The atmosphere is so relaxing. When you walk in you feel the welcome, thank yous for coming. The staff is very professional.They make sure you are comfortable while waiting for your next session. Oh, the wait isn't long at all! Each session was professionally carried out. Everyone has a smile on their face. You feel so at peace. Tranquility at it's best.! Very clean and refreshing. Staff is very friendly. I enjoyed every moment. Highly recommended. Revisiting is a must. read more

I love this place! Had my first Vichy shower here and it was amazing. My therapist was so good and very nice, my skin felt amazing, and I was completely relaxed for the rest of the weekend! Inside is very nice and clean and staff is great! Would definitely recommend and I'll be back. read more

If this spa was more organized and actually had good customer service, they would get a 5 star rating from me, as my massage was wonderful! I had bought a Groupon for an 80 minute couples massage and booked our appointment one month in advance, asking for 2 female therapists. 2 days before the appointment, I received a confirmation email that showed one male and one female therapist. I called the spa immediately to address this and was told by staff they would call back shortly to see what they could do to get us in for our couples massage one day the same week with 2 female therapists. The staff also told me that there were 2 females originally, but they switched out staff due to one of the therapists being out on maternity leave. Again, that should have warranted a call, as 2 females were requested. 5 hours later, still no phone call. I called and left a message, never hearing back. I tried to call again on Monday (2 days later), the day of my appointment, and could not get through or leave a message (as they were not open till noon, but there website listed 10am). I finally was able to reach someone early afternoon who did not appear to know anything about my concern. I was just told the person I spoke with on Saturday is new (a very sad excuse for poor customer service). The manager did get us in that day and had another therapist stay late for our appointment, but we went through a lot of frustration and stress to get what should have been a seamless and relaxing experience. That same day I also emailed the owner and STILL (4 days later) have not heard back. They offered no additional services or perks to make up for THEIR wrong doing, which I felt should have been offered from anyone with good business sense, or at minimum, an apology response from the owner. During our visit, they were very disorganized as we were in the couples privacy room about to get ready for our massage when another couple showed up in their robes. As great as the massage itself was, I would never plan to come back here based on who unorganized and unresponsive they are. Don't waste your money! read more

Summary: Spa was so poorly managed that it overshadowed some good massage therapists. I bought a groupon for a couple's massage that included use of the steam room and a glass of wine for each person. 1- The entire facility was FREEZING cold, in the 60s- especially unacceptable for a spa where customers are disrobing for massages and trying to relax. 2- Massages themselves were very good. We had Tatiana and Michael, who were experienced and skilled. They didn't meet with us afterward to debrief/let us know of any knots they found, etc, which I think should be standard practice. 3- No notice of broken steam room: I had to go to the front desk to ask when we could use the steam room and where it was, and I was informed that it had just broken that morning. No one informed me of this ahead of time or offered any adjustment for this. 4-In fact, the front desk person was rather rude about it when I approached, and was in the middle of talking to a massage therapist about how to make more money off a client. 5- The glass of wine was poor quality. We would have done better to go to a more professionally run place, and it probably would have cost the same since the "perks" of the groupon (wine and steam room) were worthless. read more

TERRIBLE PLACE! I was completely scammed out of my money (160.00) even after I canceled my appointment they still charged my card that I used to book the initial visit. Then she states that your card information stays on file for 90 days. OMG it was the worst. Just BEWARE of this place before it happens to you! & Btw the owner was no help! read more

I purchased a groupon and reached out to the number provided and scheduled an appointment. I realized my couple could not make the date we scheduled. I have called 10 times already to get it rescheduled and no one has answered or responded to my voicemail. This is completely unprofessional! What a horrible way to start off my experience at this place. I should have read the reviews before getting the groupon. read more

I was contacted by Candice, the relatively new owner of the establishment, and she was very diligent about amending the situation - she provided excellent customer service and was genuinely concerned with making my experience right. I appreciated her reaching out and actively taking measures to make me a happy customer! read more

My girlfriend used a Groupon for a couple's massage. Tatiana gave an incredible massage, gentle touch but perfect amount of pressure. I highly recommend this place if you've never had a professional massage or if you are a regular! Ask for Tatiana! read more

This was the most relaxing thing I've experienced since going to the Bahamas! It was my first time getting a massage and I was pleased with the cleanliness, good customer service, and relaxing atmosphere. read more

I got my girlfriend and I the 50 minute groupon couples massage here and we had a terrible experience. It was so bad we had to walk out. They had the worst customer service of any organization I've had to deal with to date (and that's saying something) and I would recommend looking elsewhere if you want a relaxing and not a truly frustrating and overall poor experience read more

Great massage! Really relaxing experience. The facility was not very impressive but they were very generous after needing to rebook us a couple of times. read more

We purchased this couple's massage package to relax before Christmas. The experience was totally disorganized and not relaxing at all. The staff seems to be very amateur and clueless. Our appointment was set for 1:30 PM and we were asked to arrive at 1 PM. We arrived early at 12:50 PM. We walked into the spa and informed them we had a Groupon for a couples spa package with Groupon, and the woman at the front desk didn't ask to see the Groupon. The lockers provided to us did not lock. We had to ask somebody to help us to get a locker that locked. We were in the waiting room, and 2 massage therapists came to get us to bring us back for a massage. I mentioned to them that we had an appointment at 1:30, and then they brought us back to the waiting room. Apparently, they mixed up appointments, and they got the wrong couple. We went back to the waiting room, and another couple was taken back to their room, but because the second couple arrived late, the massage therapists were trying to get them organized. This means, that we only went back to our room at 1:40, 10 minutes after our scheduled appointment time. We got into the room and I had Tatiana, and my wife had Antoinnette as a massage therapist. My wife noticed that her massage therapist was going very fast during the massage and was asked to flip over after about 10 minutes. When my wife asked why everything was going so fast, the massage therapist said that we had a 30 minute massage. Our Groupon was for 50 minutes for each person. They double checked with the front desk, and they came back and confirmed that we were right and the massage was for 50 minutes each and not for 30 minutes. They apologized, and we understood that it wasn't their fault. The people at the front desk had messed up. The massage therapists proceeded to continue with our massage, but by now my wife is not happy because of how fast the massage was going. Antonette was asked to apply more pressure, but it didn't really make a difference in the massage. My wife was not relaxed at all. On top of that, the massage started at 1:40pm and ended at 2:25pm, so we had a 45 minute massage, not even 50 minutes. While we were getting up and putting back on our robes after the massage and still in the massage room, one of the devices that was playing meditation music in the room started ringing like a phone for about 30 seconds. We turned off a button on it because it was very loud, and realized that it was connected to a cell phone. So you're not supposed to have cell phones turned on in a spa, but a cell phone from one of the staff connected to this music device was ringing. We went to the steam room, and one of the staff asked us if we wanted more water before we went in for 20 minutes, we said yes, and she never brought us water. We had to remind her to please get us water once we got out of the steam room. The mudroom had only one massage table instead of two so it was a little difficult to maneuver and do everything and relax with the mud and the sugar scrub. The drain in the mud room got clogged and we were walking around in stagnant water in that room. The towels they gave us to take a shower had rips on the edges and were not in good condition. At the end of our massage, another woman at the reception desk asked us how our experience was and we told her that it wasn't good and we told her all of the details, and she proceeded to tell us that we were supposed to get a 30 minute massage. Until she read the Groupon, she didn't believe us. We asked for a partial refund, which we thought was fair and she said that because it was a Groupon we couldn't get a partial refund. She asked if we wanted to come back for another massage for 30 minutes and I told her we would never be going back to this place. I do not recommend Spa at Stonecreek and I don't recommend buying a Groupon for this spa. This place is not well-managed and not organized. Giving one star because there's no negative star on yelp. read more

this spa is in my backyard and i used to love popping in and out for things like a facial, mani-pedi, etc. as the price and some services were great. however this location changed owners - for the umpteenth time- and now they charge like they are the umstead, except they don't have the amenities or scale. for example a mani-pedi was around $50 before and now a basic one starts at $95! i'd rather make a day of it at the umstead at that rate... not a fan anymore. read more

Very dissapointed with my experience here. Had a package and brought my daughter and had planned a day with her. The services that were performed with my facial were not the package I had and were cut short. The massage therapist was nice and did a good job, and I can't say the aesthetician was unfriendly, I was just given a basic 20-30 minute facial and not the Deluxe facial my package stated. Maybe they didn't think I would know the difference? But I trained with Catherine Hinds and have owned 2 medical spas of my own in NY before moving to NC. The cures line they used was what we used in school to train with (before training with Catherine)so I was very familiar with procedure. Even though she did not use steam and the mask was on for maybe 5 minutes, and there was no facial massage at all...I can say she did the basic steps well. I guess it's just dissapointing when you expect and think your getting one thing and you get a cut halfway version of it. I usually get regular monthly services due to having previous industry experience and love it, however I would never return here. It was nice inside as well, but not welcoming reception at all. You can get the same services at your local beauty school for far less.. read more

I just bought the Skinceuticals Vitamin C Facial during their $50 Spa week and I have to say it was amazing! Well worth the money. My facial was done by Bhavna who was just wonderful. The spa is clean, relaxing and the staff is very friendly. I have been here before and tried the Hydrofacial (great but overpriced) and the Bloom facial. I have had great experiences with every aesthetician during each service. I highly recommend this spa and will definitely be back! read more

I am so disappointed in this place. I went there with previous owners and it was great. Recently I went for a couple's massage with steam room experience after. The massage therapists were great so I hate to leave a bad review because it has nothing to do with them. First, we waited for a while before anyone even came to the front to greet us. They also didn't know what therapy services we were there for. Really? So after our massages we were never given robes to go to the steam room. We had to get dressed, then get undressed! But by far the worst is the new so-called "steam room". What a joke! They used to actually have a glorious steam room here that was amazing! But they did away with it and now stick you in a room with a creepy red heat lamp and acoustic ceiling tiles (first sign it's not a real steam room.) You are supposed to sit or stand together in a robe with NO STEAM and just this weird red light? We just looked at each other like, yeah... no thanks. #1 rule of a steam room should be, well, steam! So we just got dressed and passed on that. It's the woman who owns this place now who has zero customer service ability and lied about the services and their costs. They put out a Groupon for a couples massage and this wack-ado steam room experience but I called them offering to pay them directly since they will make more money and I will pay the same. Just a courtesy to a local business. And the owner still argued with me and charged us more than the agreed upon price. Like I said, the massage therapists were good but the cost is WAY too high for what you're getting. Shame because it used to be a nice place. I'll never go back. Too many legitimate massage therapy places to choose from who offer quality service at fair pricing and don't lie to their customers. read more

I've been a customer since it was Healthy Body Spa and management has changed so many times which is really annoying, but I'm so glad that my aesthetician has not changed! if you want a facial that is catered to your skin needs, I highly recommend Bhavna! She is always so friendly and amazing, my skin feels so refreshed and soft after receiving a facial from her. She is experienced and knows how to treat your skin. I had a facial done by another aesthetician because she was unavailable, and I absolutely hated it. I recently also received a hydra facial and that was a really cool experience. I'd do it again if it was a little cheaper. read more

All the reviews said d that this place cancels last min, but since we received this as a gift, we thought we would give this s try. We made our appt months in advance, set up a babysitter and we were on our way. At 4:58, and 1 mile away from the site, we received a call that we could not be accommodated...and the masseuse was fired. Honestly, I saw this coming, but didn't expect this at 4:58...2 min before our appt. Are you kidding me?! I cannot, bit kinda found believe this was happening! I made this ressie months out!!!! After rearranging my schedule, hiring a babysitter, the best I could get us a refund. My response....I didn't think this wouldn't happen again as all previous reviews said this would happen. I took the refund to my gift-giver no less! Keep in mind that my Groupon almost expired, and it took about 10 calls to get this appt in the first place! Do NOT give this place your business. I hope this place goes out of business soon to stop robbing ppl of their money! read more