I received excellent service at the spa. Every staff member I encountered was incredibly friendly…read moreand helpful, which really added to the relaxing experience. The atmosphere was cozy, with teas, water, and reading materials available. They've truly created a space designed for maximum relaxation and comfort. Everything about my time there was perfect, and I'm already looking forward to coming back.

This was the most amazing surprise Emily was so caring to…read moremy needs and injuries The environment is relaxing The waiting rest areas have teas and beverages in the quiet rooms. The services massages, sauna, mani & pedi are add-ons They have products that you can have and it was a calm experience I truly enjoyed it. I can't wait to try the other amenities they offer.

Had a deep cleaning facial which was wonderful and relaxing…read more Lovely quiet place with a beautiful vibe.

This place is WONDERFUL. SO PEACEFUL. Wendy is great:) she nailed the deep tissue. The ambiance was…read morefantástico! Come early and use their spa room

I found a groupon for a couples massage which included the 30 minute massage and 30 minutes in the…read moresteam room. The whole experience was calming, massage felt great, and I liked the lavender she asked me to breathe in a couple of times throughout. If I come back I wouldn't do the steam room - didn't enjoy this aspect. But apparently couples do since it's "private". My only compliant would be the day before the massage they called and needed to reschedule my appointment for 3 hours later due to one of their massage therapist quitting they would only have one on site and wouldn't be able to accommodate two massages at one time. I ended up going with a friend so it didn't really matter if we were in the room at the same time. Kept same appointment time and the manager threw in a complimentary "spa ritual" (mud room package) for the inconvenience.

Clean place. Good massage. I wish there wasn't a language barrier to explain more about my…read morecomplaint.

Bini. That's all I will say. I'm a member and she makes my word better and brighter…read more While I've not found a massage that I like yet--my facials every month are fantastic. They keep good notes. I can't have the red light therapy because it causes migraines. She documented it and never asks. I've been seeing her a year and I see a difference. The ONLY thing I wish was different was the phones. It's hard to call them with a question and often you have to leave a message. Outside that it's my favorite monthly treat!

Entering Hand & Stone in Cary at 12210 Bradford Green Square transforms a regular day into a…read moresanctuary of relaxation. From the moment my wife and I stepped through the doors, it was clear that this wasn't just any spa day; it was a special occasion tailored just for us. The front waiting area set the tone with its impeccable cleanliness and soothing ambiance. Zack, our greeter, was nothing short of exceptional. His welcoming demeanor and thorough explanation of services made us feel both valued and informed. He handed us over to Taniesha (sp), who guided my wife through an orientation process that was as impressive as it was reassuring--definitely a unique and appreciative touch! The highlight, of course, was my wife's session with Brittany, her massage therapist. Brittany's approach was the perfect blend of friendly and professional. Her careful attention to detail and genuine care ensured that the experience was not just a treatment, but a therapeutic encounter. We are frequent visitors to massage therapies, but this visit to Hand & Stone Cary stood out remarkably. The entire team made an indelible impression, and it's safe to say we've found our new go-to spa. We are already looking forward to our next visit! Highly recommended! (for those who might wait while someone else gets a treatment, there are at least half a dozen restaurants and shops around. a bar (if not 2) a smoothie and Boba spot, along with other restaurants and a Publix grocery store)

Megan is skilled at creating a relaxing, calm atmosphere. The Japanese-inspired treatments and…read moretechniques left me feeling so chill when I had a major life change happening (in the middle of an interstate move). The scalp massage was amazing. My hair and hands needed the most love and boy did they get it! The chair is incredibly comfortable and the neck, shoulder, and arm, massage left me feeling like I melted. I highly recommend this service as a luxurious way to treat yourself or a loved one. This would be a fabulous treat for an anniversary, teacher appreciation, birthday, or other special recognition.

This was taken from my review on Google. The owner hyper-focused on my "limiting mobility" without…read moreactually addressing the quality or performance of the service itself. Edit: I am including this part in response to the owner. The only mobility issue I have is I can't stand long. My laying on the chair/bed with a knee bolt has no way, shape, or form, any impact on the quality or performance of the service. Because laying for your service is a standard. But on a serious note, please inform me. Apart from having a knee cushion under me, what parts of the service was "adapted" for me? So I know what the baseline and changes were. You were made aware of my limited mobility, as I said over the phone that I cannot stand long and you responded that you have a mechanical chair that moved into a flat bed, and that there is a knee bolt and option for lumbar support. So there would be no standing involved. It still doesn't answer the question of what parts of the service was "adapted" for me, and it doesn't explain why the back half of my head was neglected. I digress. Actual review: I got a 60 minute service and was genuinely underwhelmed and disappointed in myself for spending over 200 dollars (including tip) on this. I work in customer service so I try to tip well, but this just felt like a waste. Technician never checked in with me about the pressure, the bottom half of my head felt super neglected. The only times she "lifted" my head up was to place/remove towel and a zippered-bonnet. And by lift, I would feel pressure on the crown of my head, nudging me to lift my head. When she nudged me to turn my neck to get the sides, the back of my head and hair was barely touched and it was mostly neck strokes. Like literal stroking down my neck. It could've been nice, but she focused on my right side more and breezed through my left side so it was uneven but whatever. When product was directly applied to my scalp, she stopped at the top of my head. So imagine if I'm wearing headphones, and that was like a hard boundary. That's where she stopped. In the end, my scalp feels like there's residue from the products, my back half of the head doesn't feel clean and just feels like soapy water runoff was just chillen there. If I scratch my scalp, there's literal gunk under my nail from the products used. I also asked for a receipt be sent to my phone, which I am still waiting on. So yeah. I envy those who genuinely had really good experiences here. But for someone who just had surgery and can't stand long, I was really looking forward to a good clean. Super disappointed and underwhelmed, and the 30 minute drive made it feel more like a waste of money.

Rushed appointment, doesn't come off as a spa customer service just okay. I would try somewhere…read moreelse.

Great staff. Clean massage rooms. Powerful and relaxing massage. So why the weird music? It ruined…read moremy experience. You were playing computer generated covers of famous songs like Fleetwood Mac. Please play chill lo fi, nature sounds, easy jazz, or classical music. What I heard today sounded like a kid playing an electronic keyboard at a middle school birthday party.

I just had the best deep tissue massage. Every previous message now ranks as insufficient. Cory not…read moreonly found and fought all of my knots, he gave me advice for how to manage my MSK issues in the future. The spa itself is lovely, with multiple pools, indoor & outdoor, steam room, sauna, snacks, tea, reading, etc. Can't wait to go back.

This would 100% be a 5 star review if I were only rating the massages I've received here…read more Legitimately, they have been game changers. I am always so tense, my muscles are almost always in knots, and I've recently started a fairly strenuous workout regime, so I've been coming here for deep tissue massages. They have done wonders for me. I leave feeling like a new person! Also, the spa is gorgeous and the employees are super friendly. There are lots of amenities for you to use while you wait for your time slot, or after you are done. I've genuinely enjoyed my experiences here. So why 4/5? Well, as others have mentioned it is damn near impossible to make a reservation unless you are there in person; calling in a reservation takes forever. Also, you can only get a reservation Monday-Thursday if you are not staying at the hotel. Again, as others mentioned, the online booking tool is ridiculously inefficient. You have to click on each day to find an opening. Who has time for that? That said, they do open up to non-guests the day of IF the hotel guests don't fill all the slots. But how do you even plan ahead for that? If they upgrade the booking tool and perhaps open up a few slots for non - hotel guests on weekends (before the weekend of), this would easily be 5 stars.

Isabella is amazing! She is detail oriented and happy to answer questions about skin care needs. My…read moreface always looks visibly better after a visit and it is a wonderfully relaxing experience!

Such an awesome experience! She will price match your Groupon FYI so call before you buy. I got the…read moreluxury option. It was so relaxing I was snoring professional setting, very relaxing, and she has a great touch. I will be back.

First visit. Had a full body massage by Anthony. He was awesome!…read more I asked for a deep tissue, and he was perfect. Not too hard to leave me sore, but enough to loosen my knots and increase circulation. On a more personal note, he has large and soft hands, a key advantage. Everything else, the ambiance and customer service was fine. Have not tried others. Would go back to Anthony again. Side note, if you're a foodie, you'll have great conversation and suggestions!

I went for an appointment and arrived 30 minutes before my scheduled appointment. I was taken…read moreinside the room five minutes after my appointment time. They started the actual massage after 15 minutes and only gave me a 40 minute massage. I had to pay for 1 hour. The quality of the service is below average they don't even ask for water. If you ask them they get you a glass of water. There are no glasses near the water fountain. The masseur is below average. The massage bed stinks as if it is not changed for months. Overall very bad.