Absolutely wonderful experience. Wendy is amazing and the front staff is so friendly and nice. I…read morejust had a 60 minute deep tissue using a Groupon and walked out feeling as limp as a kitten being carried by the scruff of the neck, and my shoulders two inches lower. I recommend everyone visit this lovely establishment! I definitely will be returning!

I struggle with massive amounts of tension in my neck and shoulders, and always suffer from…read moreheadaches. Wendy has been doing my massage for about a month now and she is amazing.!!! Everyone is very kind and the facility is very serene!

I found a groupon for a couples massage which included the 30 minute massage and 30 minutes in the…read moresteam room. The whole experience was calming, massage felt great, and I liked the lavender she asked me to breathe in a couple of times throughout. If I come back I wouldn't do the steam room - didn't enjoy this aspect. But apparently couples do since it's "private". My only compliant would be the day before the massage they called and needed to reschedule my appointment for 3 hours later due to one of their massage therapist quitting they would only have one on site and wouldn't be able to accommodate two massages at one time. I ended up going with a friend so it didn't really matter if we were in the room at the same time. Kept same appointment time and the manager threw in a complimentary "spa ritual" (mud room package) for the inconvenience.

Clean place. Good massage. I wish there wasn't a language barrier to explain more about my…read morecomplaint.

Continues to be an excellent location! Since my last review, Helen has left. Looking for a lovely…read moremassage - see Shuang! Want a facial - see Shelby! Shuang provides deep pressure and does a thorough job. She remembers what I like. Shuang did do prenatal massages while I was pregnant and it was very relaxing. The front desk staff is always very friendly offering water and a hot neck wrap after checking in. They are pleasant to ask questions regarding your membership and appointments. The lobby is a nice area to sit in. Their bathrooms are always clean. The only unfortunate part is right now there is construction next door so you can hear it through the walls during your service. Typically noise isn't noted, so hopefully the construction will be done soon.

Bini. That's all I will say. I'm a member and she makes my word better and brighter…read more While I've not found a massage that I like yet--my facials every month are fantastic. They keep good notes. I can't have the red light therapy because it causes migraines. She documented it and never asks. I've been seeing her a year and I see a difference. The ONLY thing I wish was different was the phones. It's hard to call them with a question and often you have to leave a message. Outside that it's my favorite monthly treat!

This was taken from my review on Google. The owner hyper-focused on my "limiting mobility" without…read moreactually addressing the quality or performance of the service itself. Edit: I am including this part in response to the owner. The only mobility issue I have is I can't stand long. My laying on the chair/bed with a knee bolt has no way, shape, or form, any impact on the quality or performance of the service. Because laying for your service is a standard. But on a serious note, please inform me. Apart from having a knee cushion under me, what parts of the service was "adapted" for me? So I know what the baseline and changes were. You were made aware of my limited mobility, as I said over the phone that I cannot stand long and you responded that you have a mechanical chair that moved into a flat bed, and that there is a knee bolt and option for lumbar support. So there would be no standing involved. It still doesn't answer the question of what parts of the service was "adapted" for me, and it doesn't explain why the back half of my head was neglected. I digress. Actual review: I got a 60 minute service and was genuinely underwhelmed and disappointed in myself for spending over 200 dollars (including tip) on this. I work in customer service so I try to tip well, but this just felt like a waste. Technician never checked in with me about the pressure, the bottom half of my head felt super neglected. The only times she "lifted" my head up was to place/remove towel and a zippered-bonnet. And by lift, I would feel pressure on the crown of my head, nudging me to lift my head. When she nudged me to turn my neck to get the sides, the back of my head and hair was barely touched and it was mostly neck strokes. Like literal stroking down my neck. It could've been nice, but she focused on my right side more and breezed through my left side so it was uneven but whatever. When product was directly applied to my scalp, she stopped at the top of my head. So imagine if I'm wearing headphones, and that was like a hard boundary. That's where she stopped. In the end, my scalp feels like there's residue from the products, my back half of the head doesn't feel clean and just feels like soapy water runoff was just chillen there. If I scratch my scalp, there's literal gunk under my nail from the products used. I also asked for a receipt be sent to my phone, which I am still waiting on. So yeah. I envy those who genuinely had really good experiences here. But for someone who just had surgery and can't stand long, I was really looking forward to a good clean. Super disappointed and underwhelmed, and the 30 minute drive made it feel more like a waste of money.

Megan is skilled at creating a relaxing, calm atmosphere. The Japanese-inspired treatments and…read moretechniques left me feeling so chill when I had a major life change happening (in the middle of an interstate move). The scalp massage was amazing. My hair and hands needed the most love and boy did they get it! The chair is incredibly comfortable and the neck, shoulder, and arm, massage left me feeling like I melted. I highly recommend this service as a luxurious way to treat yourself or a loved one. This would be a fabulous treat for an anniversary, teacher appreciation, birthday, or other special recognition.

Rushed appointment, doesn't come off as a spa customer service just okay. I would try somewhere…read moreelse.

Great staff. Clean massage rooms. Powerful and relaxing massage. So why the weird music? It ruined…read moremy experience. You were playing computer generated covers of famous songs like Fleetwood Mac. Please play chill lo fi, nature sounds, easy jazz, or classical music. What I heard today sounded like a kid playing an electronic keyboard at a middle school birthday party.

I just had the best deep tissue massage. Every previous message now ranks as insufficient. Cory not…read moreonly found and fought all of my knots, he gave me advice for how to manage my MSK issues in the future. The spa itself is lovely, with multiple pools, indoor & outdoor, steam room, sauna, snacks, tea, reading, etc. Can't wait to go back.

I highly recommend the Umstead Spa! Not only are the spa facilities stellar, the service is…read moreamazing! I stayed with the hotel and had an oxygen facial by esthetician Elizabeth. The experience was great and very relaxing. My skin was glowing afterwards. There are so many amenities, relaxation lounges, and areas with tea, water, snacks, and anything you could need for relaxing. The spa is well equipped with anything you might need, and the ladies here are great with wonderful service. I would definitely come back to this spa.

Isabella is amazing! She is detail oriented and happy to answer questions about skin care needs. My…read moreface always looks visibly better after a visit and it is a wonderfully relaxing experience!

Such an awesome experience! She will price match your Groupon FYI so call before you buy. I got the…read moreluxury option. It was so relaxing I was snoring professional setting, very relaxing, and she has a great touch. I will be back.