This was taken from my review on Google. The owner hyper-focused on my "limiting mobility" without actually addressing the quality or performance of the service itself.
Edit: I am including this part in response to the owner. The only mobility issue I have is I can't stand long. My laying on the chair/bed with a knee bolt has no way, shape, or form, any impact on the quality or performance of the service. Because laying for your service is a standard. But on a serious note, please inform me. Apart from having a knee cushion under me, what parts of the service was "adapted" for me? So I know what the baseline and changes were.
You were made aware of my limited mobility, as I said over the phone that I cannot stand long and you responded that you have a mechanical chair that moved into a flat bed, and that there is a knee bolt and option for lumbar support. So there would be no standing involved.
It still doesn't answer the question of what parts of the service was "adapted" for me, and it doesn't explain why the back half of my head was neglected. I digress.
Actual review:
I got a 60 minute service and was genuinely underwhelmed and disappointed in myself for spending over 200 dollars (including tip) on this. I work in customer service so I try to tip well, but this just felt like a waste.
Technician never checked in with me about the pressure, the bottom half of my head felt super neglected. The only times she "lifted" my head up was to place/remove towel and a zippered-bonnet. And by lift, I would feel pressure on the crown of my head, nudging me to lift my head. When she nudged me to turn my neck to get the sides, the back of my head and hair was barely touched and it was mostly neck strokes. Like literal stroking down my neck. It could've been nice, but she focused on my right side more and breezed through my left side so it was uneven but whatever.
When product was directly applied to my scalp, she stopped at the top of my head. So imagine if I'm wearing headphones, and that was like a hard boundary. That's where she stopped.
In the end, my scalp feels like there's residue from the products, my back half of the head doesn't feel clean and just feels like soapy water runoff was just chillen there. If I scratch my scalp, there's literal gunk under my nail from the products used.
I also asked for a receipt be sent to my phone, which I am still waiting on.
So yeah. I envy those who genuinely had really good experiences here. But for someone who just had surgery and can't stand long, I was really looking forward to a good clean.
Super disappointed and underwhelmed, and the 30 minute drive made it feel more like a waste of money. read more