This is a follow up review to the initial one I posted approximately 2 weeks ago…read more I brought in my fur baby who was having a seizure or stroke, still not sure what she was experiencing. Their response to end of life care was less than ideal and made a distressing decision and experience worse. When I returned days later to pick up my dog's cremains, the manager, Lindsay, asked to speak with me. She listened attentively to my retelling of the incident. She gave no excuses for the poor performance of the staff, which is what the vet on duty tried to do that night, and apologized profusely, thanking me for the feedback. She asked what could they have done differently and was resolute in her promise to address the staff. It doesn't change the experience I endured but I left there believing I was heard and, going forward, patients would be treated with more empathy and compassion. Lindsay even ordered a name plate for the urn! Thank you Lindsay for everything!

I can't thank the team at VEG ER enough. From the moment I called their front desk early in the…read moremorning worried about my dog's deteriorating health, all the way through to walking out the doors 7 hours later, the team at VEG was fantastic. They were well informed, compassionate, and had excellent bedside manner. I was so nervous bringing in my sick dog who has an extreme fear of vets. They assured me they would use Fear Free methods, had experienced similar dogs before, and that I shouldn't worry...bc they weren't worried. Having seen other vets/vet techs say the same and then act differently, I couldn't believe their calm and poise and how it translated to care. It was just what I needed in a moment of extreme unknown and fear. I wish I could have this team care for my Juney every vet visit. Thank you again VEG team! You're the best!

Brought in our furry family member to get some emergency medical care. She needed an acute care due…read moreto her inability to stand on her own as she was off-balance. After searching Yelp for an open Veterinary Hospital on a Friday night; found Eclipse open 24 hours. So, I made the call and spoke with them to confirm they were open and they have the ability to address her situation. Arriving after a 20 minute ride, there was no waiting time, they took her immediately to the treatment area for a prompt examination of her situation. After completing the initial intake documentation we spoke with a technician to explain the situation that led us there. After a period of time, the ER Vet - Dr. Charlotte Van Horne spoke with us regarding the different pathways of a diagnosis for the treatment of vertigo, along with of her progression . The Doc gave a thorough explanation and was showed patience in answering all our questions. She didn't rush or push her treatment, and I appreciated the clear explanations provided and treatment plan. After a day at home, we decided to bring her back Saturday since my dog refused to eat or drink water for approximately 24 hours, hence she was unable to take her meds. The waiting room was busy with other dogs and cats. We spoke with the staff and then consulted with Dr. Katie Bazewicz on her diagnosis and our options. We chose to admit her for the next 24 hours so my dog can get the proper amount of fluids via an I.V.; actually kept her admitted until Monday morning when our dog would be examined by the Vet Neurologist - Dr. Boaz Levitin. He provided a thorough exam and gave his diagnosis which gave us comfort with the current treatment plan and didn't just push us for an MRI, which isn't the best option due to my dog's age. We were extremely impressed with the level of care and attention we received. The entire medical team was professional, knowledgeable, and communicative; from the receptionist, med techs, nurses, doctors, and specialist. The staff were friendly and empathetic throughout our several visits. The facilities were clean and well-maintained. The waiting room is large and nicely decorated for the holidays. They have a complimentary water, along with a coffee/tea/hot chocolate machine to include a soda/snack vending machine. The price points for the services may be higher than your usual Vet bill, however you need to understand that this is a 24 hour ER service. It could be a little pricey, but my question is how important is your furry family member valued by you and your family in your home. Overall, I was very satisfied with the care provided and would highly recommend Eclipse ER Vet Hospital to others. The compassionate and professional service I experienced is a credit to the hospital and its entire staff.

Feeling so fortunate that when my cat Pouncey became acutely ill with increased urinary symptoms…read morewhile in town visiting my parents, Eclipse Emergency Care was right down the street. Despite being in the medical field myself, I felt in over my head with a feline emergency. Thankfully, I was met with care and compassion every step of the way starting with the initial triage, and Pouncey was rushed back for immediate evaluation after I described his symptoms. Special thanks to Dr. Kuck, who was extremely thorough and despite already making the initial diagnosis of FLUTD, performed additional workup as Pouncey's bloodwork looked suspicious. She ultimately also diagnosed him with a left kidney mass. Although this was devastating news, she performed the necessary workup and helped me transition seamlessly to his local vet back in California, even calling several days later to follow up and make sure his records got sent over. Pouncey is thankfully on the mend, and is scheduled to see a local surgeon for his tumor - all of this would have been impossible without the expert and timely care from Eclipse!

Fine, I suppose…read more Been here over 3 hours for a check on a wound and puncture from an attack earlier today. I received the diagnosis and treatment recap more than an hour ago, and paid a half hour ago, so not sure why the lengthy delay on a Saturday. Price was expected around $530 for the visit. They want me to come back to get the stitch removed, but I'll take him to my regular vet for that. They said there was a chance they'd have to sedate him for the suture and wanted me to sign a release. I said no, as it seemed like a money grab to me.

Very disappointed in the service here. I waited a long time and spent thousands for them to do in…read moreinadequate evaluation and ended up going back to my local vet. Im so thankful that I went back to my local vet because my dog had a high fever and AERA told me his temp was normal. They were understaffed with 1 vet and unable to keep up with cases for the day. Not to mention that I was given an estimate for cost and then they added a couple hundred more on to the bill for the already estimated services.

They are fantastic they treat your pet as if it was their own doctors and the nurse are first rate…read more Its a great open concept you see everything that happens price was really good

Dr Susan Rothstein and the entire staff were kind and helpful. My dog had vomited throughout the…read morenight and was panting for hours. I brought her in around 5 AM; Dr Rothstein saw us a few minutes later and worked up a treatment plan. This includes lab work, imaging and medication. The visit was pricey but I felt the value was there. I'd recommend them to any pet owner.

The veterinarian dr Peggy hauck said my dog won't last a night. I took my dog to redbank in…read moreHillsborough and my dog is alive and well. And they charged me $825 for blood work and IV fluids just one bag. Won't come back to this horrible place. My dog would be dead by now with that vet. They also have a front desk reception here that's rude and ask for the payment right away. A girl with brunette hair. Never going back here.

I took my dog to the emergency vet to get help for my poor little girl, and the entire experience…read morewas heartbreaking. First of all, they wouldn't even let me go in with her -- which was horrifying. My little girl has been by my side for 14 years; she's never been without me. To imagine her scared, not feeling well, and taken away from me like that just broke my heart. After giving her the medication she needed, they sat us down and presented an outrageous estimate -- over $10,000 just to keep her alive. Before we even went, I had spoken with my regular vet. He told me exactly what to ask for and what my dog needed. He also specifically advised me never to leave any of my dogs overnight at a hospital unless it was absolutely crucial. I trusted his judgment -- and I knew in my heart my girl would be okay with the right care. But the emergency clinic tried to guilt and scare us, saying that if we didn't leave her there, she would die. Shame on them. It's devastating to see what so many of these vet hospitals are becoming -- businesses more focused on money than compassion. They take advantage of pet owners when we're at our most vulnerable, knowing how deeply we love our animals, and then pressure us into debt with fear tactics. It's disgusting and heartbreaking to see. Our pets deserve genuine care -- not manipulation. And pet owners deserve honesty and compassion, not financial exploitation in our moments of panic and pain.

Dr. Mini was incredibly patient, kind, and empathetic. She came on short notice to help us…read moreeuthanize our dog, who was suffering from cancer. Having to make the decision to put him to rest was heartbreaking, but Dr. Mini handled everything with such compassion and care. She never pressured us in any direction and was so gentle and attentive with our dog. I would wholeheartedly recommend her services to anyone who finds themselves in such a difficult and painful situation.

Dr. Mini (and Ron!) to the Rescue! (Thankfully!)... When we…read morefound out that we were going to be back in Rockaway, I reached out to Dr. Mini to see if she had any availability because Sierra was in desperate need of some dental care (immediately!) What I received was a quick response (via text) and I actually thought I was talking to a receptionist. What I didn't realize was that I was talking (texting) with Dr. Mini, herself, even though she was ON VACATION! She did an amazing job on Sierra's teeth and I would definitely recommend her (and even give her more stars if I could!!)

This place, and the caring people in it, made a very difficult day more bearable…read more I came in knowing that I was going to have to put my almost sixteen year old cat down, and as we pet parents know, Sidney was more than a cat to me - he was family. He got me through some REALLY tough times over the past ten years, and honestly I'm not sure how I would have gotten through the pandemic without him. So knowing his time with me was coming to a close, I left it in his hands to tell me when it was time to go. And, unfortunately, that was the day he woke up and his eyes said simply, "Enough." The staff was attentive and kind from the jump. An examination revealed the options, but it was obvious that whatever was happening was quite serious - and I was given a breakdown of potential next steps. Of course with Sid's age, putting him down was also an option, and I already knew this is what we were going with. I did not receive any pressure to run any preliminary tests, procedures, or additional costs. I was simply told what the options were, and provided with an honest opinion of what the outcomes could be. And all options sucked. BUT it was obvious that the people helping me genuinely cared, and it made the heartbreak just a tiny bit easier. I had never had to do this before and I came in with Sid alone, so the vet guided me through what we were doing, what was next, and gave me ample time in between to say goodbye. Again, no real way to make these things less painful, but there was something in the attention and care I was receiving that made me feel like I wasn't going through it alone. The staff was going through it with me. I also received a beautiful card in the mail from them afterwards, hand-signed with a personal message from each - and this small gesture brought such warmth to my heart that I felt I had to share it. Highly recommend this place.

My second visit to VEG, two years after my first, was for a completely different issue for my cat…read more Once again the team descended upon me and my boy immediately, and calmly and thoroughly triaged him and took me through all the intake questions. I spent 3+ hours there but it didn't feel like it. I was able to be by his side the entire time, there was hydration and snacks, and I was comfortable. I feel like every nurse checked in with us at least once. Even my cat felt chill enough after a while to curl up and nap in his large cage (they were quite busy and all rooms were taken). As off Feb '25 it was $200 for just the most basic care, for what it's worth, and in our situation it was very much worth it. They sent everything to my usual vet, including recommended follow up testing. Flippin' awesome and so helpful for moving forward after a terrible Sunday!

What an incredible group of people!…read more My dog is susceptible to pneumonia and when he had a wet cough on a Sunday, I knew it couldn't wait for his primary vet on Monday. In the past we went ton other emergency vets and unfortunately it was always a long wait, you were away from your dog the entire time, and they wouldn't release your dog to you until after you paid. VEG is different than all those places. We were seen immediately and while they do have an open concept ER, they gave us a private room just in case. The nurse (Diana) and the vet (Dr. Schwartz) were all incredible. They took such good care of our dog and us! They allow you to be with your pet during X-rays which I found amazing. No paying first then waiting for your pet to be discharged. You're as hands on as you're comfortable being. Amazing place.

What is there to say besides don't trust this place with your pet, your time or your money…read more To say we had a negative experience would at this point be an understatement. The behavior this practice has exhibited has been avoidant, evasive and disappointing. I called distressed after my dog was having complications healing from surgery after a lipoma removal. We arrived on a busy Sunday and were taken at the end of a triage. During our time there I voiced to MULTIPLE techs that my dog was bleeding through his gauze. 2/3 responses were a deadpan stare and the words "ok". It took 3 times of me asking/ pleading for someone to listen to me. Even then I was armed with loose gauze and a wee wee pad. When we were finally seen I was so relieved i let this all fall away. I was so happy my pet was taken care of I went home following their orders and protocol. The next day I realized all the sutures at the site had fallen out and we were back at square one after spending hundreds of dollars. Naturally I was upset and placed a call to the location. I was placed on an infinite hold 3 times with no answer until i called from my friend's phone to which they picked up immediately. I have been calling every day since Monday with not a single person giving me a call back or without any financial compensation for the negligent job they did. I have given them since Monday to give me a call back and fix this. I've called every day without a call back. So if you don't care about your pets or spending unnecessary money this is the place for you!

Been here a few times before. On March 21st, my dog fell down a flight of steps. I told him to the…read moreER hoping he didn't break anything. Met Dr. Kelly Kasica & staff. She was extremely professional and examined Terri throughly. We were in & out within about 1 hour, 20 minutes. I'm sure the fact that I got there at 9am on a Saturday also helped. But Dr. Kelly & staff was great. Thank you!

Compassionate and professional in perfect combination. We can't say enough about every staff person…read morethat assisted us in an obviously scary and overwhelming time and did their best to diagnose and care for our cat while communicating clearly to us at every step of the process. We trust the staff at VEG ER unconditionally. We watched for hours as they helped several people arrive with various pets and they all were assisted in the same manner.

I brought Bruno in and was immediately greeted by Dr. Bocchine and Maggie. I immediately felt…read morecomfortable with their level of attention and concern. I was able to see him while they checked him out and began treatment. Who knew I would spend two nights! Consistently, throughout the entire visit, Bruno was given attentive care and the communication was consistent. I worked with two other doctors, Dr. Lemings and Dr. Conley, all of whom were excellent. I chose VEG because they have the option to stay over with your pet, which I did. Honestly, they cared for me just as well as they cared for Bruno. I worked with amazing staff -- Natali, Richardson, Melissa, Trinity, Lizzie, and Megan. They truly cared for Bruno and never once treated me like an intrusion. The open concept of the facility is particularly reassuring because I will able to help calm Bruno during some of his tests. I am happy to say after coming home and following their recommendations, Bruno is much improved! Thank you so much to all of the staff. Having the pet owner directly in the pet's care not only decreases the pet's anxiety, but the owners too! VEG Princeton NJ will be my first stop if I ever need a vet ER again.

This was my first experience at a pet ER, and while the situation was intense, the care was…read moreexcellent. I brought my orange domestic shorthair in for severe constipation after I couldn't get an appointment with my regular vet. They assisted us immediately, performing x-rays, starting fluids, and providing medication and an enema. By the time we left, she was already doing much better. The facility itself is very bright and comforting, which helped ease the stress of an emergency visit. They even have snacks and beverages for pet parents! It is a very active ER--it was intense seeing other pets coming in and witnessing some difficult moments for other families--but the team was incredible at multitasking and treating everyone with compassion. It is more expensive than a standard vet visit, but for the immediate service and high quality of care we received, it was absolutely worth it. I'm so grateful for this place and its convenient service when we needed it most.