Been here a few times before. On March 21st, my dog fell down a flight of steps. I told him to the ER hoping he didn't break anything. Met Dr. Kelly Kasica & staff. She was extremely professional and examined Terri throughly. We were in & out within about 1 hour, 20 minutes. I'm sure the fact that I got there at 9am on a Saturday also helped. But Dr. Kelly & staff was great. Thank you! read more

Its pretty good and fast. Some people will not be happy with the openness but thats what it is. You see everyones issues/pets in distress. If this is too much for you, do not come. Everything seems to be $500 per visit. Parking lot is dark, please fix that read more

These guys have been helping me take excellent care of my elderly black cat. They're communicative and kind and I really appreciate them. read more

VEG ER for Pets - Sick little void - Emergency Pet Hospital Near Me - White Plains, New York

Extremely compassionate staff when it was time to say goodbye to my fur baby. A quiet, private , soothing room was provided for final goodbyes. They made a difficult time go smoothly. Thank you on behalf of myself and Candy. read more

Human beings do not get this level of healthcare. The staffing was responsive. The services were exceptional and the doctors were top notch. I hope this practice will consider expanding into standard pet care. No pet should need an ER to be treated this well. read more

We took a family vacation to New York from Northern California and our puppy suffered a mishap involving his leash and a car door. Yes, it was my fault, and yes I feel terrible still today. He was a bit limpy but we thought it might be a strain but, in the morning, when he hadn't recovered any we took him to VEG on Christmas Eve. The service we experienced was incredible from the standard of medical care offered by Dr Adam S (his last name escapes me but it rhymes with Beaver) who was a new member of the team from Canada and was superb. He was empathetic, informative and took wonderful care of our little furry friend. They patched him up, gave him lots of lovely drugs to send him to sleepyland and we were able to enjoy our Christmas Eve. We had to return on Christmas Day because we had noticed a spot of blood on his paw, plot twist, it wasn't blood but he didn't like the look of the bandage job after a day and they redid it, all for no charge. So thank you VEG. Our Christmas plans may not have gone as expected but you made sure everything was taken care of so brilliantly. Cost wise, it wasn't cheap but it also wasn't horrible and fortunately we have insurance for this sort of thing but we were in for about $1500. Oh they have snacks, great coffee and even non-dairy creamer options so the humans get treats as well as the animals, but only if you're well behaved. read more

VEG ER for Pets - This is your mind on drugs - Emergency Pet Hospital Near Me - White Plains, New York

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Everyone at VEG is amazing! The staff is so welcoming, loving and caring! As an emergency option I have visited this place several times and they always take great care of your pets and their service is a 10/10!!! read more

I brought my sweet Juanito here after a scare of him sneezing blood. I called them, spoke with a vet over the phone and made an appointment for 45 minutes in advance. By the time we arrived, we walked right in and were immediately taken into a private room in the back. The vet techs and veterinarians were extremely professional and had excellent bedside manner towards me and my dog. They weighed him, took his temperature, and did an assessment of his mouth. Next, they ran some quick bloodwork and we had the results not even an hour later. I was extremely impressed with their services in making me and Juanito feel at ease during a time of uncertainty. They found the root of the problem to be a small hole in his mouth. They recommended us to visit our primary vet and provided Juanito pain meds and antibiotics. We took him to our vet the following week for some dental work and he now is happy as a clam. Thank you so much for your kindness. I will be recommending VEG to every pet parent I know. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - White Plains, New York

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When you are dealt with an emergency with your pet who is family to you, bringing your pet to Veterinary Emergency Group is the best decision. Two weeks ago, my cat wasn't eating after getting sick multiple times in one day and was lethargic. I brought him up to VEG on Saturday morning. When I walked into the door they greet you, triage your pet and put them first. Angelina Medina was amazing she calmed my fears and also made my cat Leo her priority. Between her and Dr. Baker they got Leo the tests he needed in under an hour. It was determined that he was a diabetic and in DKA. They informed me the plan of action with compassion and no pressure. Angelina made sure Leo was comfortable and once set up in his crate. I was able to stay with him as long as I wanted. All the staff there take our feelings into account with our pets. I believe Leo received the best care there. He had a nurse that took great care of him... Rob! Rob treated him like I did. He had a special bond with him. He would give him the tlc that he needed. Rob said to me that he wished that he was there when he was going to be discharged because he created such a bond with him. From Dr Baker, Dr King Smith, and Dr Pardo. They all are amazing! They put your pet first and have a great bedside manner with the owners who are stressed while their baby is there. They celebrated with me each improvement he made. All the care he received, he was able to go home in 2 days and has improved every day after. This place also lets you come and go as you please. They let you be with your pet which I believe helps the pet that they don't feel alone and afraid. This place deals with all types of animals and gives 5 star care, I witnessed it while visiting with my cat. They are amazing professionals who love their jobs. I can't thank you enough for treating Leo like he was yours . I definitely recommend VEG in white plains, ny if you are in that emergency situation and need immediate care. It will be my go to for my pet's emergency needs. read more

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I've been to this facility a few times and my dogs have always been treated in a truly professional and courteous manner. All the medical professionals there totally know what they're doing. I highly recommend VEG ER. read more

My nearly 17-yr-old dog let me know it was time for her to go last Sunday. I knew she couldn't wait for her regular vet to open on Monday, so I took her here. Worried that it would be cold and lonely, but it was absolutely the opposite. Everyone was extremely nice, expressed their condolences. They put us in a private room with a sofa and I was able to hold and pet my dog the whole time. They said I could stay in the room with her as long as I liked. And when we were ready, they wrapped her up in a special blanket and carried her away. They took care of us like we were family--and for all they know, they'll never see me again. I was super impressed with every detail. I hope I'll never need an emergency vet again, but if I do I know where I'll be going. read more

Our goldendoodle all of a sudden would not jump on the couch or chair. We found this odd for him. Fear that he might of injured his leg, my husband and son brought him to VEG ER. The Vet pressed on his back and said he may have a split disk in his back and offered to do a full work up: MRI, injection, etc. My husband and son called me very upset. I said to just pay for the exam, and we would see our regular vet on Monday. They told my husband and son they shouldn't just leave without anything and insisted the dog was "in pain" and it was abusive to do so. They winded getting some prescriptions. The next day, the dog seemed fine, but we brought him to our regular vet anyway. Our vet looked at the paper and threw it down and said he's fine and not to give him those prescriptions!! Stay away!! read more

Fantastic and caring team when you need a vet, ASAP! Unfortunately I've had to take my pup here twice, but both times they took care of things with fast, calm confidence. I highly recommend! read more

My baby girl suddenly came down with upper respiratory issues and pink eye, we didn't know at the time and we're just freaking out and just brought her in and the staff and everyone were so so amazing. It was a long wait but that's what it's like in an ER. Signed up for care credit to pay for this bill and was approved at the same time which was cool. read more

VEG saved my dog's life. December of 2021 he was Diagnosed with ITP an autoimmune disordeand needed a blood platelet transfusion. He had to stay overnight and they allowed me stay with him In a private space. While the open floor plan is unsettling and you do see other families get bad news; they are caring and work together quickly. I also returned for less urgent matters like eye infections and they helped me determine he had allergies And recommended a local specialized vet. read more

I had an emergency with my puppy, Linus, and rushed him to VEG ER for Pets. From the moment I walked through the doors, the team was absolutely incredible. Within seconds of arriving, they literally took him from my arms and sprang into action -- no waiting, no hesitation, just pure compassion and urgency. Every single person I encountered was kind, professional, and reassuring. They kept me updated, explained everything clearly, and treated Linus as if he were their own. Their level of care, empathy, and expertise was beyond anything I could have hoped for in such a stressful moment. I'm forever grateful to the entire team that took care of my sweet pup. You gave him the care he needed when he needed it most, and for that, I can't thank you enough. If your pet ever needs emergency care, trust me -- VEG is where you want to be. Anna O. read more

I prefer coming to this location compared to my vet in riverdale. Fast service the staff is very informative and caring towards your pets needs. I've taken both my dogs here and love the care they received. read more

VEG ER for Pets - My poor baby - Emergency Pet Hospital Near Me - White Plains, New York

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from the second I pulled up and they carried my sick dog in until I said goodbye to my beautiful Bella, I received nothing but the utmost respect, compassion and care. Dr Adam S- sorry I did not get last name but it's his first year as a working Vet? Outstanding- your compassion will take you far. Thank you . read more

Last night we came home at dinnertime and went to feed our daughter's two cats. They were pair-bonded when she adopted them eight years ago, and they do much of what they do, together. They always race to their bowls when they hear the sound of the can of cat food opening. But this was a very different event. For the first time ever, the female remained on a chair and hardly opened her eyes. Something felt very wrong. When I came back into the room after feeding the male cat, I didn't see her anywhere. Turns out she was hiding behind the piano, and we read that a cat will often hide when they are sick. It was late and we were very afraid for her if we fell asleep. We wanted to have her seen ASAP. I called VEG White Plains and Stephanie Z. answered the phone. She told us that they were open 24/7 and gave us directions. When we arrived there, our kitty was seen immediately. The ER doctor, Gina Porelli, was so thorough in her examination and decisions of what tests to do. Her nurses, Eric and Alicia, were so carefully gentle as they both drew blood and, when the results came back, administered a vaccination. They sent us home with meds and showed us how to use the Pill Pockets to make the pill seem like a treat. This morning i was very happy to call and speak with Dawn, the Nursing Manager, to tell her that our pussycat was, thanks to that whole VEG crew, feeling sooooo much better. We can't even begin to give them all a big enough shout out!!!!!!! read more

I've been to this place a few times before, and while it's never been amazing, it's been fine--until tonight. I brought in my dog, who I adopted 8 months ago, because he broke a nail. He's a traumatized dog, not neutered, so yeah, he's a little rough around the edges and behaves on pure testosterone. I went in expecting help, but instead, I got nothing but judgment. The woman at the front desk took forever to acknowledge me, and when she did, she was rude and dismissive. I've never seen her there before, and honestly, she has no business working with animals if she can't show basic compassion or understanding. I did ask the lady who was assisting me how much it would be because God knows I've spent a lot of money already, and not one doctor acknowledged me for an hour. That was another reason I left--excuse me, but if it's not an emergency, I refuse to pay emergency prices. It's not that I can't afford it--because believe me, I could pay it and then some--but I won't out of principle. I know they jack up the prices just because it's labeled as an emergency situation, and that feels like exploitation. I waited an hour, and by the time I realized no one was going to help me, I had to take my dog all the way to the vet in Katonah. I live in Armonk, so that was not convenient at all. But here's the thing: I was so uncomfortable that when I told the front desk I was leaving because the environment was making my dog shake, two other receptionists agreed with me. They could see what was going on and understood, unlike the first woman who couldn't be bothered to offer any kind of support. I can only imagine that if they weren't aware of the judgment being thrown at me, they wouldn't have so quickly agreed. From now on, my other dog and my two cats will not be coming here. You don't know me, you don't know my pets, and you don't know what we go through every day. I do my best to care for my adopted stray, and I expect empathy, not judgment. If you can't provide that, you're in the wrong line of work. read more

Very attentive and caring staff. Modern vet equipment and exceptional vetenarian. Definitely recommend for emergency pet visits.

First time here and so thankful they are in town and open. Had an emergency with my pup and from the moment I called to when I arrived they were so so helpful. They made me feel comfortable given the emergency and they were very thorough, explained everything step by step. The entire staff from the front desk to the vet techs and doctor, were all so pleasant. I would totally recommend them and will go again should we have another emergency after hours. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - White Plains, New York

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They told me if my pet doesn't stay with them she'll die! We spent 4500$ and my pet still very sick. Every time that I talk with them they said to go there and of course is because take more money from me. Poor service, if you really love your pet, please don't go there! read more

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I have to say I am very impressed with the VEG White Plains. I have been there with various animals many times. They accept wildlife too. I have been to many many vets over the years- regular ones and ER ones. At VEG White Plains everyone is kind and helpful- the vets are patient and take the time to explain things. You are able to be with your companion animal the whole time. They genuinely seem to like and care for animals and their humans. While it can be expensive, it seems not to be as bad as many other ER vets. read more

I went in tonight with one of my rescues as an emergency and although the outcome wasn't good the staff was amazing. These situations are never fun but it helps when there's people who care and have compassion. It's not always business and tonight VEG proved that. I appreciate their kind staff and fast paced action to try and save this sweet boy. The doctor was honest and gave me the best advice. Not once did anyone try to do unnecessary things and I appreciate that the most. Thank you guys! Connor & I appreciate you greatly! read more

VEG ER for Pets - Connor - Emergency Pet Hospital Near Me - White Plains, New York

The best animal ER ever! Everyone is super friendly and helpful. The only sad part was I lost my baby tuxedo :(( read more

VEG ER for Pets - Emergency Pet Hospital Near Me - White Plains, New York

I brought my 15 year old yorkie here who had unfortunately passed away during the car ride there. The team here were incredible and so sensitive to my needs. During a time of extreme stress and grief, the folks here made sure I felt safe, gave me as much time as I needed to say goodbye to my Lola (4 hours actually) and provided wonderful guidance for services. I will always appreciate this. read more

It's always stressful when your pet is sick and can't communicate what's going on to you. Last night we had a very scary situation with our dog who was showing a lot of what we thought were neurological symptoms and a ton of inconsistent pain. We had heard of VEG (actually I think first through Hulu? So thanks Hulu!) and rushed him there late last night. We were greeted right away and immediately taken in and looked at within several minutes. They did an initial exam and made some suggestions on what they'd like to do for diagnostics with an estimate and asking for consent. We agreed to the tests and we waited with him the whole time (which I loved). He ended up needing to stay overnight for supportive care. Everyone we worked with was SO friendly and respectful. They told us we could stay all night with him if we wanted or we could go get some sleep and come back whenever we wanted. So we did go home for a few hours and went back early in the AM. He hadn't been seen by the doctor yet but as soon as we walked in we were immediately taken back and able to sit with him until he was ready to be checked out. I'm always so picky with how people handle my pet, but I have to say I was very impressed with this place. They talked us through everything multiple times if needed, gave recommendations, and gave us privacy to speak alone. I think the most comforting thing was that I was able to stay with him throughout this process. I find comfort in knowing I can come back to (and will if ever needed) VEG in an emergency situation. A note: is is pricey. Our dog has been through a lot of vets though for multiple issues/procedures so I don't think they are any more or less expensive than another place. I highly recommend them. *I didn't take many pictures because I wasn't really thinking about it at the time, but also wanted to respect the privacy of others during their stressful times. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - White Plains, New York

The best team of people who are tremendous pet lovers!!! Dr Allen is a wonderful veterinarian

I took my dog here after having taken her to another vet which was no help. This group was REALLY nice and incredibly thorough in their examination. The facilities were very modern and open, the post document they sent afterwards describing all of the visit information was REALLY helpful. I will definitely go back here again whenever my primary vet is not available. read more

Dr adam Stever was not very knowledge or helpfull with my dog issue , they seem to be overly concerend with looking at her over licked cut .Rather than giviing her a prescrition for a topicail steriod and cover the wound and taping it so she caould not lick they let us leave with a sedative which makes not sense to use when she was not with fever or in noticable pain and a cone that was a size to large . repeated himself about going to our primary vet, well the primary vet recomended we goto them for the dog . horriable read more

Very very expensive because you are at their mercy with your sick dog. Rip off. They take advantage of you and gouge your pockets with excessive overcharging. Lost my beautiful dog. I would not recommend. read more

Our 3 Year Old Cat Granddaughter Mandy had been vomiting for a few days. A friend of the family recommended that we bring "The Baby" to VEG...We were very hesitant because we had never been there before and we were afraid of the Mortgage Payment that our bill would be!! OMGGG we could not have been any more incorrect in our assumptions!! The staff was very nice and empathetic they took care of our "Baby" and got us in and out in less than an hour and a half. Without the the "Shocking Sticker Price"...It was like we were family!!! We loved it!! I am recommending to everyone I know - I'm shouting praises from the rooftops!! read more

VEG ER for Pets - Baby Mandy Tat - Emergency Pet Hospital Near Me - White Plains, New York

We have been to the Tarrytown location 5 times and once to Nanuet with our 8 month old Golden Doodle, Mashed Potatoes who is constantly getting into the things he shouldn't be. Every time we come here every one is so kind and caring for our fur baby. We wish this was his regular Veterinarian group. We LOVE VEG so much and appreciate all the people who take care of us! read more

VEG ER for Pets - Mashed Potatoes back at VEG - Emergency Pet Hospital Near Me - White Plains, New York

This place really helped me a few months ago. My newly adopted cat was throwing up and I was such a nervous mom. They listened to me, sat with me and explained everything and helped me figure out my options for treatment. They watched my cat over night and handled my calls with care. Can't recommend enough read more

Without question, it is one of the most difficult things in life to watch your pet suffer. The attentive, caring, and compassionate staff at VEG made our family's traumatic evening last night the smoothest it could have possibly been. The doctors shared options each step of the way and realistic expectations as the situation declined rapidly. In the scariest of moments, the staff jumped to our dogs aid giving him the best possible care. We thank you. read more

VEG ER for Pets - Our Fred had the softest ears and one of his spots arrangement made a smiley face - Emergency Pet Hospital Near Me - White Plains, New York

Super attentive and knowledgeable staff. Our poor puppy ate some garlic and it can be toxic for dogs. They promptly took in our pooch and induced vomiting to fix the situation. Very grateful for the staff and dr. read more

VEG ER for Pets - Sick puppy - Emergency Pet Hospital Near Me - White Plains, New York

While I still feel that they are a very competent group of doctors and techs, my last visit there a few weeks ago was different than previous visits, There seems to be a greater emphasis on the Money now , which left a bad taste in my mouth, I was given a low range and high range estimate price for the services that would be done, and on the estimate it says a deposit is required, when I asked how much of a deposit they required , The Doctor told me 100% of the high estimate, So it's really not a deposit, it's a pay 100% of the high estimated bill before service is rendered, Kinda like going into a restaurant and paying before your even served, or going to get a haircut and paying before receiving it, I really don't like this way of doing business, it was never like that on my previous 2 visits , seems a bit cold and impersonal, Also there was a lot included on the estimate that was unnecessary, so in addition to dealing with my cat, I had to weed through the estimate to trim the fat ( about $2,000 worth) like an accountant or a bean counter at corporate America, Very disappointed that they have decided to take this approach in doing business, I understand at the end of the day it's a business and they're there to make money, but it's not a good look. read more

A few weeks ago, my cat got sick around 11 at night. We were turned away due to overcrowding from about two animal hospitals, and were recommended to this emergency group. We were hesitant as it was unfamiliar to me, but it was our only option. Upon walking in, I was uneasy. Everyone in the night looked so young, and inexperienced. I almost wanted to walk out and find another alternative. My worries were quickly put to rest, Rebecca and her team were accommodating and supportive to my mother and I(understanding how worried we were about our cat), and responded very quickly. They started running diagnostics and kept communication with us every step of the way, and it put me at ease how well they treated Felix. Almost as if he was their very own cat. They discussed all possibilities with us, were extremely professional and knowledgeable, helpful and sweet, and Felix made a full recovery from his FLUTD in the few days coming with the care administered. They even followed up with his primary care vet the VERY NEXT DAY. I will definitely keep this in my contacts, and suggest it to all my pet lover friends. Thank you VEG so much ! read more

VEG ER for Pets - Felix the Cat - Emergency Pet Hospital Near Me - White Plains, New York

Wow. Who knew? A SERIOUS veterinarian hospital. Run so efficiently and smoothly. I brought my cat in for a cold (not really an emergency but our regular vet is on vacation) and got the gold standard treatment. Any future emergencies (I hope there never are) will be brought right here. Bravo VEG. I'm impressed. read more

VEG ER for Pets - ER room. - Emergency Pet Hospital Near Me - White Plains, New York