(Updated review of Guardian Veterinary Specialists, January 7)…read more In the aftermath of my dog's emergency surgical visit to Guardian I have adjusted to rating by removing one star. While Guardian is superb in dealing with on site/immediate emergency triage, and despite having system in place for post-surgical follow up, Guardian does not reply to important questions or observations in any kind of timely manner (despite three days of daily outreach, Guardian only replied to one on my emails.) If you decide to use them, feel confident in the care you receive onsite, but do not depend on them for any timely subsequent advice or support. Instead, reach out to your regular vet instead.

"I am writing this with a heavy heart on Mother's Day. My dog, Bruno, had been a patient here for…read moreover a year. At his follow-up visit a month ago, we were told he was in remission and his vitals were good. However, immediately after receiving a chemo treatment during that visit, Bruno suffered sudden paralysis in both his left front and rear paws. It has been a month of silence from the clinic. Despite our long history with this vet, no one followed up to check on him or address the sudden, catastrophic change in his health. It feels as though my last visit, which cost $2,300, resulted in a life sentence for Bruno. We are now preparing to say goodbye to him tomorrow. I am deeply disappointed by the lack of accountability and the failure in follow-up care during such a devastating time." --

Been here a few times before. On March 21st, my dog fell down a flight of steps. I told him to the…read moreER hoping he didn't break anything. Met Dr. Kelly Kasica & staff. She was extremely professional and examined Terri throughly. We were in & out within about 1 hour, 20 minutes. I'm sure the fact that I got there at 9am on a Saturday also helped. But Dr. Kelly & staff was great. Thank you!

Its pretty good and fast. Some people will not be happy with the openness but thats what it is. You…read moresee everyones issues/pets in distress. If this is too much for you, do not come. Everything seems to be $500 per visit. Parking lot is dark, please fix that

I took my cat here to get his leg checked out after he got stuck in some furniture and was walking…read moregingerly. The care we got here seemed very good - it just took 6 hours from entry to exit. It was 4 hours until he was seen and then it cost $1k for an xray, visit and medication. Thankfully he was ok. I'm happy with the care - it just took a long time because the ER prioritized higher danger emergencies.

Yes one of my French Bull Dogs has a dermatologist! Thank…read moreyou to Dr H as her intervention has made a profound improvement in the daily life of my little Doris! The entire team is the definition of professionalism.

I have had to use them twice now for two carts, brothers, about a year and a half apart. They are…read moregreat, I love that they are 24 hour. They are kind and compassionate. No complaints. Here's something to consider. When Oreo was euthanized I took him here and requested a private cremation, paw clay print and fur, all included in the price. Jeter passed away at home so it was a private cremation only. I ordered the paw clay print too. The new thing was I had to call Final Gift (https://www.finalgift.com/) the following morning and tell them that I wanted his fur. When I called Final Gift told me it would cost $25 to get me some fur. Seriously? The amount you give for $25? Had I know this prior I would have cut all the hair I wanted for free. They get you through their grief. I gave this feedback to both Final Gift and the hospital, it's only right that people know this before hand so they can make the decision. So cut your pet's hair before you bring him in to the animal hospital if you don't want to pay this.

We had the most delightful experience at Katonah Bedford VCA! To codify the visit as such says a…read morelot, given that we'd schlepped there regarding an unresolved, terribly worrisome medical issue (recurrent ear infections causing vestibular issues) experienced by my otherwise purrfect, sweet, ebullient albeit occasional douchebag of miracle of a cat, Faunti (little Lord Fauntleroy, AKA Homeslice). We drove from Brooklyn to see DR. TIM CHAN, THE DERMATOLOGIST, because the excellent ER vet we saw at VERG, the best ER in Brooklyn, recommended him (he was a resident at Tufts when she was a grad student there). Hot tip: Dr. Chan is newish to the practice so at present you can get in with this brilliant, research-oriented yet utterly humanistic, thorough AF, compassionate, personable dermatologist much quicker than you can at NYC specialist clinics like Blue Pearl (obviously if you're local, even better!). It took us an hour and 15 minutes to get to VCA from Park Slope, Brooklyn (it would taken us an hour to get to the Upper East Side after parking so it's not that much of a further schlep after all). After going to Dr. Chan, I wouldn't feel comfortable going to anyone else for my animal's dermatological care (who knew that veterinary derms were ear specialists)? We'd been through the wringer when we got to VCA. Three generalist vet appointments and two ER visits and I felt nothing was resolved prior to the visit. Initially, there had been just a clear discharge and some head shaking but when the ear infection recurred, our little bunny of a pussycat was suffering from vestibular issues (extreme dizziness causing constant falls, bugged out eyes, and a head tilt) and the ER doc at VERG had strongly recommended we visit Dr Chan given that every time he went off an antibiotic, he'd immediately become symptomatic again. Dr. Chan went over pros and cons of different treatment options. He detailed the condition of Faunti's ears so throughly. He used a video otoscope to examine Faunti's ears. Generalists don't have this equipment and they were repeatedly unable to detect the state of one of Faunti's eardrums (whether it was in tact or completely ruptured) and Chan was able to determine its condition (if the eardrum is ruptured, ear cleaning at home isn't possible) and to get more literal insight into what was informing the recurrences. Chan has a delightful bedside manner and he conveys things cogently and intelligibly to dumbasses like myself. He knew so much about the anatomy of the ear of course and took into account every last variable of the backstory to make his recommendations. I was so so impressed by this doctor! I kind of wish he also practiced general veterinary medicine cause I'd schlep up to VCA for my little strudel's general vet care. A great thing about VCA is that they have an on-site CT scan should one be needed. I'd discovered that not every dermatologist I was considering had a CT scan on-site. If they don't, the animal has to go under anesthesia twice at two separate facilities should a CT scan and then a deep ear flush be warranted. VCA is a one-stop shop, as they have all diagnostic radiological equipment on-site. The nursing/vet tech, and front desk staff at the practice are absurdly wonderful. The place is also spotless. Shout out to Adriana and Kristina (nursing/vet techs) who are GEMS. They made our elderly cat feel like he was the belle of the ball, even while he was undergoing a fairly uncomfortable ear-cleaning. By the end, I felt hurt and embarrassed that Faunti didn't seem to want to stop hugging Kristina in order to go home with us! I'm like, "Bitch, make it seem like you love us as much as we love you!" But seriously, Adriana did a very comprehensive intake with us (sorry I babbled, you were so patient and asked such great questions) and was so gentle with Faunti. Kristina gave us great pointers on how to best dose, clean ears, and clip nails at home. VCA manages your expectations regarding billing (they send you an estimate, which includes a high and low of what you can expect to pay) and I was not shamed when I asked if there was a less expensive treatment option. Regarding cost, I didn't feel like anything was tacked on to pad the bill (and I have felt that way at times at other veterinary offices). What we were charged was totally fair if not on the low end of what I was expecting to pay given the quality of care and Chan's technical capabilities. We also have a very detailed estimate of what the next possible procedure will cost if Faunti suffers another recurrence. We've been in a two and half month nightmare with this situation and we finally found someone who could guide the ship to safer waters and for that we are infinitely grateful! Sorry for this dreadfully boring and meandering review if you read this far. I think it's safe to say I'm a fangirl of this doctor and his practice.

no words. They did…read moreso well during our first acute situation, so we came back when the poor guy had labored breathing, at the suggestion of our vet. Had to be fluid in lungs, seasonal allergies... it was not. It was neoplasia, everywhere. He worsened when there. Dr Pugh was as good as one could be. The family all came down, we said our goodbyes. Everything was done with utmost care and dignity.

Yesterday my one year-old Dog got hit by a car. I put them in the car and I called veg told them I…read morewas on my way when I got there they were waiting at the door for us assisted me in with him took care of him right away not only comforting him. They comforted me. It was fast professional I could've not asked for anything better for such a scary situation? Within an hour, he was x-rayed sonogram pain meds on. It was a calm and very professional situation. I can't thank them enough, and my bill was really not that much considering how much tests and work they did on him.

My cat had a urinary blockage- crystals. I had to bring him in the VEG at midnight (because my vet…read morewas closed). The vet there was spot on. He also told me right away how much this treatment cost and if we had insurance. They fixed my poor suffering cat. He stayed there for two days and I could take him home. I am very thankful that my cat survived. Thank you! The staff was very patient with me as well. I had thousands of questions but they were very patient with me. Again, my cat is alive and if I would have an emergency I would bring my pet there again.

I've had to bring my small dog in for 2 emergency visits related to seizure activity and had great…read moreexperiences each time. All the staff were friendly, helpful and good with my dog. Both visits was because it was during off hours hence my primary vet was closed. We were seen quickly and all my questions were answered to my satisfaction. I never felt rushed or stupid for asking questions. My most recent visit, I had to rush my dog in and they saw him right away. I had initially called as I was unsure if his behavior warranted a visit so they had me send a video clip to make sure and they did recommend him to be seen. During his stay, they called to update me on any happenings which thankfully there were none. At discharge, they supplied me with medication and a script to get a little more in case I couldn't get a quick follow up visit with my primary vet. Though it is pricey (each visit I opted for several hours of observation), I expected it but you aren't pressured to do anything. They will print out an estimate and breakdown of what and how much everything would cost. Then as the pawrent, you decide. They have a free private parking lot and 24 hour visiting hours or you can stay with your pet. There's always someone there so I felt confident my furbaby was safe.

We found an injured baby rabbit on our patio - the neighbors cat had bitten it and it was bleeding…read more We called many organizations and rehabbers in CT and NY but only got machines as it was after hours. A rehabber from NY got back to us and recommended VEG. They immediately took the baby in and began working on it and promised to call rehabbers to take it once it was cleared to leave. They were very gentle and you could tell they really cared. I am happy to know they are there and highly recommend them

To the incredible team at VEG ER,…read more I'm still at a loss for words and overwhelmed with gratitude for the incredible care you all provided Wally last weekend. Watching him fight for his life was one of the hardest things I've ever been through, but your team never gave up on him. I'm a firm believer in the power of positive energy and love, and I truly felt that at VEG. Beyond the teams incredible intelligence and skill, you provided a sense of peace even while I was completely distraught. You are all so personable that I actually found myself enjoying little moments with you, which made such a nightmare situation feel a little less dark. Wally is my absolute world, my best friend and my biggest source of happiness, seeing the compassion you poured into him means everything to me. Thank you for not giving up on him and for giving us more years of life together. You are all truly angels on earth and will have a permanent place in my heart. I wish you all the biggest blessings. With so much love, Wally's mom :)

When I walked in VCMLI at 9pm on Saturday I was in a panic and might have been un-understandable to…read morethe nice lady behind the counter. But she and the rest of the staff were extremely patient and understanding while I tried to explain what was wrong with Ollie. Dr Passannante was thorough and so gentle with my baby. When it came time to explain what was going on, she explained it all so I could easily understand. Ollie is very anxious while at the vet and Dr Passannante got down on the floor and helped make Ollie comfortable and in turn made me much more comfortable as well. We went home with the proper meds and today Ollie seems to be on the mend. Thank you VCMLI and Dr Paffammante!

While the hospital is amazing. I had a horrible experience with one of the veterinarians on staff…read more Sadly, my dog did not survive. I had to endure unnecessary commentary from a very cruel and dismissive veterinarian. He had no idea that I am involved w rescue , TNR and am active w the ASPCA so his attitude , lack of compassion and downright belligerent attitude was heartbreaking unnecessary and highly unprofessional. Given the extremely expensive service provided for less than 6 hours of care just under $4000! My suggestion . This Dr. should definitely take some sensitivity classes. I am Very sad for anyone who has to deal with him moving forward. Thankful for a nurse who intervened on our behalf. The ER staff who attended my beautiful black brindle Corso were truly wonderful.

Last night I brought my cat Jinx in for an emergency visit…read more Everyone was so kind and comforting and I couldn't be more grateful. Jinx is feeling much better and says Thank you for your help

I brought my cat in for an emergency visit as he was having dizzy spells out of nowhere. They got…read moreme right in, put him on fluids and tested him for several potential issues. The entire time their team was considerate enough to ensure I knew what was happening and kept me updated when we had to leave him overnight. I was so panicked and the doctor really helped to calm me down instead of jumping to the worst case scenario. Yes, you are going to drop a good amount of money for an emergency visit but I would've spent twice that to make sure he was okay. My cat is now back to normal and I'm so grateful.

Dr Covitz has been so thorough with our Best Friend. The entire staff is always so helpful in every…read moreway.

great service. Kind people would recomend them to everyone. Even with the passing of a pet they do…read morethere best for you every time.