Dr. Russell, Nurse Shannon, and the entire team at VEG Northern Liberties were absolutely amazing. From the moment Stella and I walked through the door, we were warmly greeted and immediately assisted. We were taken directly into the treatment area, where I was able to stay right beside my fur baby. They checked her vital signs, made sure I knew where the restroom was, and even showed me the complimentary snacks and beverages. We didn't have to wait long before Dr. Russell came over, listened carefully as I explained why we were there, and thoroughly evaluated Stella. He quickly identified what was causing her pain and explained everything clearly. Stella received pain medication by injection, and we were sent home with additional medication to keep her comfortable. When it was time for Stella's injection, my sweet girl became a little grouchy. The team handled her with such patience and compassion, moving us into a private room so they could safely care for her away from the open treatment area. That thoughtful accommodation meant so much to me. We arrived at approximately 5:30 a.m. and were home within one to two hours. The cost was absolutely worth it to know my baby had been properly evaluated, treated, and relieved of her pain. I would definitely return, although I sincerely hope we never need another emergency visit! Thank you, Dr. Russell, Nurse Shannon, and everyone at VEG Northern Liberties ER. You took wonderful care of my Stella, and I am eternally grateful. read more

Went to VEG three times in one week. Not only was there ample parking and security but the staff was incredible. I think I met like 15 people over Rosie's visits/stay and every single one of them was the most kind and empathetic person, towards the dog and myself. The facility is clean and they work quickly while also prioritizing emergencies. Rosie ended up having to stay overnight Friday and they even offered me a couch to sleep on if I wanted to stay with her. She's still feelin it but without VEG, she might have had severe complications from dehydration, malnutrition, and her digestive issues and I might have had an anxiety attack. I wish there was 6 stars, the facility was very good, clean, and fully set up for any issue with all the newest equipment but the staff was absolutely incredible. I watched them console more than one pet owner who got bad news and they were more kind than human doctors I have encountered. read more

It took me 10 months to write this review. My therapy rabbit, died in there arm's, minutes after driving an hour,, to the only place we could find at 4:00 am. They warned us,, and told us to take an alternative rt,, due to a bike race. Upon arrival,, there were 5 people already waiting at the table for Pete. A woman frantically opened the door for me. They did all that they could do,, it was too late. They were very compassionate,, and let us stay in the room with him,, with no time limit set .I highly recommend this emergency veterinary!! I miss my therapy rabbit Pete so much,, I'll never, ever get over him. read more

I took my cat in on 9/10/2026. He was acting sick laying down a lot. The first thing they did was an ultrasound of his abdomen and drew labs. The diagnosis was free fluid in his abdomen and high Potassium levels that can cause heart failure. The news was very shocking to me and I began to cry. The Dr. said to some treatments could be given to get his labs back to normal but there is no promise that this will work. The cost of the "treatment" would be $1,695.66. They also said he needed to be observed in hospital for 24 hours to see some results or not. The full treatment will also include surgery eventually. Gave them my card and they took the money before they started the "treatment". I asked for a receipt and this is the breakdown. total paid $1695.66 Total cost $210.00 Refund due $1,485.66 my bank shows a refund of $156.80. When I saw the techs holding him down to but in the IV, then they put a cone on him to prevent him from seeing what they were doing. I told them I changed my mind and did not want the treatment because he was already suffering and was in distress now. They told me to tell the doctor which I did, I said I wanted to put him out of his suffering, and I don't want the "treatment". When I got back to my cat, they were giving him some meds through the IV port (I don't know what it was) and it was done after I had said I did not want the treatment. Then they gave me a room to sit with him for a while before they came in to put him down. They a young man came in asking me about final cremation options rather casually. I said I would have the cremation, but I did not want the ashes. Russell the cat Stevens invoice # 3754938 I know I can't have my cat back as much as I would love to hold him again but, what happened with my refund. My experience falls in line with the 7/28/2026 post from Tania C. read more

VEG was truly a blessing for my youngest kitty, who was dealing with abdominal pain. They triaged her immediately and made sure her pain was handled ASAP. Like any ER, there was a bit of a wait around 5pm, but the assistants were checking up on her in the interim. They were upfront and supportive with decision making and making sure my sweet girl was feeling better. They kept her overnight and when I returned in the morning, my bright and happy kitty was back and ready to come home. Thank you VEG! read more

Really grateful experience!!! I was there on an emergency for my pup appointment. We noticed something on tje evening and were worried about it being a ticket or worse. I was brought in immediately and they gathered basic info like phone, email and address. They saw me stress and offered a bottled water which was very nice of them. The doctor examined my pup immediately and did a thorough examination. She said it wa unusual but nothing to be worried of. She even got a second doctor to verify her statements. The nurse took vitals and discharged us. They didnt charge us because no work was done in the pup and advised us to follow up with our primary. The entire ordeal as pleasant and people were very understanding. Appreciated truly!!!!! read more

This place is a scam, they charged me almost $1700 and my dog is still the same, very sick. Don't waste your time and find a place where they care about animals read more

Erin at VEG is an angel in scrubs. We had to say goodbye to our best friend Theodore last night and neither my husband nor I felt we had the strength to do so, especially on such short notice. It was incredibly unexpected and traumatic. I think we both would have broken without Erin's soothing presence and serene energy. She talked my husband down from an attack of acute grief when I did not have the strength. We know that Theo went out not only with the love of my husband and I, but with the support of truly caring staff who also wanted the best for him. We will forever be thankful for all that VEG did for Theo to make sure he was as comfortable as possible while he passed. read more

VEG ER for Pets - Theo, who we said goodbye to with Erin's help. I don't know if you'll ever see this Erin but thank you from the bottom of my heart. - Emergency Pet Hospital Near Me - Philadelphia, Pennsylvania

Super clean and Caring I was cat sitting for an elderly cat of 18.5 years old and we had a horrible night and his regular vet was on vacation! So I had to find somewhere to get him help. VEG ER was open and available and we went there and they were so kind and calm and helpful and caring. He was cared for right away and his parents were included by phone and I was really impressed by the cleanliness as well. read more

Did you know you can sleep over with your animal? We didn't but you can. This location is great. Having actual parking and plenty of it make everything easier. I love the way this franchise runs their branches. You are in the action. No waiting room. Large tv that has each patient listed and where they are in the process. Customer service is really their strong point. Our doctor here was excellent and even when it went through two more shifts there was no gap for a new doctor. We actually attempted Penn Vet before coming here and they were a 4 hour wait. read more

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I needed to go to this emergency care because my cat was throwing up and not eating for two days. My vet told me that I needed to go to the ER. It was a weekend and I needed to know everything was OK, I visited VEG ER for pets and I'm so glad I did. The visit was amazing. They were so kind. They made me a cup of coffee and told me to relax and that they would take care of everything. Dr. Brodsky was kind and understanding and understood how worried I was, and made me feel that my cat was in good hands. They offered me different ways that they could find out what was wrong with her and worked with me on my payment. I was very appreciative that they have a senior discount and they gave me great advice and the staff there is totally amazing. I think the thing I liked about it most was it was an open space. Everybody was doing what they needed to do, but I could see everything...the examination, the other cages.& the other people that were there whose cats were in need of treatment.. & they took me right away. It was very friendly, and I love the fact that it was an inclusive space. read more

VEG ER for Pets - This is the waiting area and where they examined Saturday my amazing cat. - Emergency Pet Hospital Near Me - Philadelphia, Pennsylvania

I was so happy with my experience here at every step. I called ahead to find out if they were really busy. My dog needed an urgent care but it wasn't a dire emergency. They texted me check-in forms to speed things asking. I drove. Parking was easy. I was let in by staff and put in a comfortable waiting area. They gave my dog a soft blanket so she didn't have to sit on the cold floor. All of the staff were friendly and seemed prepared to handle concerned pet owners. The vet examined my dog and talked me through what might be causing my dog's issues. They were open about the costs, and their costs seemed quite reasonable, especially for an emergency vet. Once they determined my dog wasn't in imminent danger, the vet gave recommendations for treatment until I could follow up with our regular vet. They sent the records to our vet and called me the next day to see how my dog was doing. They sent links to my phone for all forms and payment, which made things pretty easy. I was happy with my experience. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Philadelphia, Pennsylvania

Overcharged!!!! Unnecessary tests, billing errors. Open area facility. Meaning you are able to witness every animals pain as well as their owner's distress. Avoid at all costs (pun intended) read more

I'm writing to express my disappointment and concern about the care my dog received before passing away. I felt the staff's calm demeanor downplayed the seriousness of the situation. This is the second time this has happened with another dog, and I feel they didn't do enough to help. I'd appreciate it if you could look into this matter ASAP. read more

Upon entering you are greeted by a wonderful staff, they make you feel comfortable. I brought my dog Bruno there when I went on vacation several times now and have always had a great experience. Thank you so much for taking such great care of Bruno. We really appreciate it! read more

Seriously the nicest staff ever! Bri and Emily were so amazing with our dog Ford. We were so concerned but they eased our minds while also keeping us updated and informed. Plus Ford loved them! Will definitely use them in the future (although we hope we don't have to!) read more

ABSOLUTELY AMAZING PLACE! The staff is absolutely amazing! I trusted everybody with my baby & everybody loved her too. I brought my snake here after she escaped & got hurt in the house. Everybody here took the best care of her & showed her love just like she was a furry pet & I absolutely LOVED that. Everybody was so helpful and kind. I even got to hear my baby's heartbeat!! Which was an added bonus. Definitely my new favorite emergency vet! I hope I won't have to come back but if anybody else gets hurt I know exactly where I'm coming. Y'all are the best ! Thank u so much read more

VEG ER for Pets - My baby when I picked her up - Emergency Pet Hospital Near Me - Philadelphia, Pennsylvania

we come from NJ so we can get the best care for our dogs. we would never trust anyone else but North Penn. the Dr's, nurses and staff are very caring and you know your fur baby is taken care of. Dr Rossi is one of a kind. He is always a phone call away and we love him. Rex is still here because of him and his staff. the entire Fredette family read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Philadelphia, Pennsylvania

The most kind, smart, helpful, awesome staff. Explained everything and did not keep me waiting. Nigel is already better! :) Definitely recommend. read more

From the experience with my dog's passing and I'm compelled to express my outrage about the billing practices. Claiming to be an emergency hospital, I expect prompt and prioritized care, not a hefty upfront fee of $400 before treatment. Bringing in my Chihuahua in a critical state, the wait and charges felt outrageous for a temperature check and two shots. read more

The team here was so amazing! My cat has an underlying heart condition and they immediately took him into triage and performed an ultrasound of his heart to have an idea of what was going on. The nurses were so wonderful, providing frequent updates and lots of reassurance and compliments to our baby. They were also great with education of treatment and things to look out for at home. The doctor answered all of our questions and was thorough with reassessments. They were up front with our bill and very accommodating. We had such a good experience at this location during such a scary tine. read more

We are so grateful to Dr. Bush and all the caring staff that gave my daughter's dog the care and comfort he deserved in his last days. They also went the extra mile to make sure we felt supported and listened to my daughter's concerns as if we were the only ones there. I observed them doing this for all the pets and their parents. Thank you!! read more

The Vets, nurses, and staff at VEG on Girard are the best! We were in Philly for the weekend and had to bring our dog in two nights in a row because she managed to slip out of her cast (protecting surgery to re-attach tendons). The staff was very capable, efficient, and caring. And the services were reasonable (cheaper than the prevailing rate in the DC area). My wife and I give this facility 4 thumbs up! And Ziggy (the Wiggly) gives it 3 paws up. She reports that she'd give it 4 paws, but the 4th paw ain't working so well at the moment. read more

Nothing but good things to saw about this business. My cat has been cared for here for several years. The facility is clean and the staff is very nice. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Philadelphia, Pennsylvania

They were fast acting with getting us in and seen. Staff not only made my cat feel better they also ensured I was okay and cared about my wellbeing during this stressful time. While waiting I seen the staff treat everyone & their pet the same. Even had snacks, drinks & toys while you waited. They also work with you as far as payments go. All in all they brought so much peace of mind and comfort during this time. read more

This place is the best. They communicate, they are friendly and they are super professional. If you have a pet emergency, this is the place to go. read more

PACE REVIEW This place went Above and beyond. I called ahead they asked me my eta while on the phone I wasn't sure why they asked me that until when I arrived and they were set up and ready for me with the Doctor's and staff already in position ready to help. They allowed me to stand right next to my dog to help her relax and feel comfortable. They talked me through every thing they were doing and even was willing to work with me regarding the cost so my budget wouldn't affect the level of care they could provide. While waiting in the observation, they even offered beverages and food for me while I sat and held my dog while she was getting IV Fluids. It's kind of sad that I've had a better experience here at animal Emergency Room than I have had my entire life in regular ER's for people. Hospitals really need to take notes from PACE on how to provide customer service to Families & their Patients. I don't remember the staff or Dr name that helped us I believe it could have been Dr. Brittany but I really can't be to sure but everyone there seemed to have helped us in some way so I would like to compliment the entire staff!! read more

Brought my dog here on Easter Sunday. The staff is excellent as well as the care received. Transparent pricing and an open treatment area. I hope you never have a pet emergency, but if you do, this is a great place to go! read more

Highly recommend!!! I had a great experience. I've been to an emergency vet before and waited 3 hours to be seen my anyone. Here I was in and out in less than that (on a Saturday) and could tell my dog (Indy) was very much cared for. Staff immediately took her vitals as soon as we got there. They listened to my concerns and made a plan for treatment. The doctor and staff were patient with Indy as she was very nervous. She ended up having to get fluids and a shot and they worked with her as she was not happy about the needles. Indy is so much better now which makes me relieved to know she is no longer in pain. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Philadelphia, Pennsylvania

I would never ever take any of my babies here ever again, $5000 dollars for two nights and they never diagnosed my baby properly out of 24 hours that she was there. A different veterinarian diagnosed my baby in five minutes. Ya'll should be ashamed of yourselves... Money Grabbers... Sickening. This is a REAL REVIEW! read more

The best veteran I have ever been to. They charged a lot mote for medication than it would cost buying myself, but the employees themselves were great and seemed to genuinely care about the animals. read more

i absolutley hands down feel that veg is the #1 place for care for our fur babies. and i have been to every er in and out of philadelphia. not only are you with your baby the whole time where some places take your pet and leave them to wait in a cage. at times it might be best for them to place your pet in a cage for treatment but you are still there watching over them along with the team at veg. i personally love dr weaver, jamie and his wife. everyone was so caring, kind gentle and understanding. not only is eveyone very attentive but work quickly as a team to care for there patients. i will only go to veg from now on now that i have experienced the amazing care for my juliet. love raquel and all of juliets family. read more

When my rabbit was experiencing GI stasis in May, I called and the doctor answered all of my questions on the phone patiently and clearly. I ended up bringing her in during the middle of the night. The staff was kind and they clearly explained the costs as well as financing options. I was able to use Affirm as a loan to cover the bill. As is the nature of an emergency department, high risk/immediate danger cases take priority, so we did have a long wait time. I do not mind though, all of the animals there were in need of care and we were in a private room while we waited. Any time I popped my head out to ask a question or check in about her tests, the staff was very kind to me. They showed me how to administer subcutaneous fluids and I was able to take her home and care for her there. I called a couple times to talk to the doctor about how she was doing and ask questions, and they were always helpful. I am so grateful to all of the staff here, and I recommend this place to my friends, especially those who have exotic animals. read more