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The Tile Shop

3.6 (112 reviews)
Closed 7:00 am - 7:00 pm

Services - The Tile Shop

Grout cleaning

Grouting

The Tile Shop Building Supplies Photos

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Reviews With Photos

Tile
Rachel V.

I was kinda underwhelmed by the service here. I went in last week on a Monday morning- around 11am and there was one other shopper and two sales staff. No one seemed interested in helping me. It was my first time there and it was a large showroom and I didn't even know where to start. Some guidance would've been helpful. The salesman did tell me they could order a sample of there wasn't one I saw. In my browsing I noticed almost every piece I liked didn't have a sample there. The prices definitely seemed high ($35/square foot) for some porcelain tile. I understand some pieces may be unique but the prices maybe could be more competitive. It seemed like too much effort to have them order a bunch of samples just for me to take home so I left empty handed.

Styles of trim
Be C.

Before I started shopping here, I thought the prices would be too high. However, they are very competitive. The tile shop has a large selection of tile for flooring, backsplash, walls and etc. The sales rep Christian was personable and knowledgeable. I was originally going to order one style of tile and he pointed me in a more modern direction. I'm very happy with the customer service and delivery. Can't wait for the finished product to post a picture.

Shower pan
Wiley G.

Albert Ankisibia helped me choose tile for a shower stall makeover. He is very knowledgeable and creative. The finished stall looks great! If you have a tiling project in mind, make an appointment with Albert. He is always smiling and an outstanding professional. Thanks, Albert!

The Tile Shop Springfield is the absolute worst. I have nothing but trouble with the Tile Shop. After a long delay, I spoke with the Tile Shop yesterday about delivery today. I was explicit about asking for the tile to be delivered to my garage in back. The Tile Shop assured me that the delivery guys would call prior to delivery and then put all tile in my garage. I was surprised by a text from the Tile Shop that "your tile is delivered." I went out to my front porch and it was sitting outside my door. 250+ lbs of tile blocking my door and porch. I cannot open my storm door. THREE (3) CALLS LATER to the manager and still no response. I have to chase them down and they don't care. Vague promises and the tile is still on my front porch. One of the boxes looks damaged. Unbelievably inept, exceptionally poor customer service. RUN DONT WALK AWAY FROM DOING BUSINESS WITH THE TILE SHOP IN SPRINGFIELD.

The old tiles
Linda M.

The Tile Shop is a wonderful resource of tile project ideas. The showroom floor is finished with different tiles and there are project samples throughout to inspire. The helpful staff can show you how to make your projects come alive and will explain all the necessary details. We were looking to replace our aging tile, and we found just the tile we were dreaming about after checking Home Depot and Lowers with no luck. The right amount of tiles were ordered and available for pick up by our contractor. We also replaced our floor heating system and there were a variety of new options to allow us to customize our floor project. The store manager, Jim P., was supremely helpful throughout the entire process. Highly recommend!

Tiles from the Tile Shop
Katie S.

The tile shop is a medium to higher end store that offer lots of selections of tiles for all areas of your house. It's easy to find-it's right across the street from Springfield mall (next to Micheals), there is plenty of parking, and everything is laid out really well for people to browse for ideas. My husband and I have been here a few times, and never really needed an associate, but have been asked if we needed help a few times. My understanding is they pretty much let you browse at your own pace. This past visit we came with our contractor and picked out tile for my bathroom and no one said a word to us. For us that was fine, I'm sure for someone that actually needed assistance that would not have been. Our contractor ordered everything we needed and we had everything within a week. Construction took just under two and the end result is gorgeous. I'm very happy with the tiles we picked out.

The Tile Shop was great to work with on my latest kitchen remodel. Jafar was especially helpful in helping me purchase just the right amount of tile for the job. The tile looks amazing. I'm so glad I went with this company.

great tile selection

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Tony S.

This is great to hear Terry! Thank you so much for your kind review!

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Page 2 of 3

Ask the Community - The Tile Shop

Review Highlights - The Tile Shop

Thanks to Jafar's help both bathrooms look great and the entire process went so smoothly.

Mentioned in 5 reviews

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USA Cabinets - Capitol Series - www.USACABINETS.com

USA Cabinets

(9 reviews)

$

laundry Room completed and cabinet look great. had a little hiccup at the end with a return but…read morethey made it right - stand up company. Will do business again with them. Thank you !

I ordered 10 laundry cabinets on or about 1/17/25. I ordered them through Abdi Gesey and was told…read more all the cabinets were in stock and they could be delivered after assembly - about 7-10 days. That was plenty of time for me to get prepped and get project completed before my customer had to leave a deployment (mid March) which I informed Abdi of this situation. After about a week - Abdi called and said the upper cabinets on the main wall were back ordered and will take some time to get but he could exchange the 2 24" and 1 18" for 3 21's. That worked because I couldn't afford a delay even though it meant cabinets wouldn't line up with corresponding base's. about 2 weeks later - delivery....But the 2 30" uppers that go over W&D were back ordered. Didn't find out until delivery. a couple more weeks go by and I call - by the way - I always had to call him - he never returned a call from me, I always had to call back. (Always). I reminded him of my time line and waited. I finally had to make a decision so I could finish project before owner left for deployment for 11 months. We decided to just put shelves over W&D. I called Abdi and told him. He said they might already be putting them together. I told him I had to cancel those 2 as I had no more time. He said he would do what he could do and get me refunded. 4 days later I get a call that they are delivering the 2 cabinets. I refused delivery, not only because I no longer need them and he acknowledge he would stop order, but I was completed with the job and no one would be able to accept delivery. I talked again to Abdi and he said the process would take a little time but be patient. I called him today 3/12/25 - Almost 2 months in and he said he could not refund the 2 cabinets as they tried to deliver and I refused. Not to mention, again, I had to call him - but there was no reasoning with him. I really love the cabinets and thought I found a new supplier but unfortunately the customer service is the worst. I was lied to multiple times and calls were never returned. I am out over 500.00 now. I do not even have the cabinets to use elsewhere - all because of the lack of communication and being deceived. They really need new management - and maybe someday have a quality business. 2 star only because the cabinets are very nice. Customer service is essential. RT

The Tile Shop - buildingsupplies - Updated May 2026

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