I had a great experience when I purchased tile from Ideal in 2011, but was convinced by me designer to use a different tile source during our recent renovation. Unfortunately, after everything was selected I was informed the shower tile was no longer available. I set out to find a replacement for my very specific wood-look tile and immediately went to Ideal. They have a HUGE selection of tile - even very contemporary and modern looks. Rod was amazing. He checked on availability of several products for me and I never felt pressured to purchase anything. He even figured out that one of my choices was not suitable for my wall application. In the end, I was not able to find the taupey-cherry-blond tile I was looking for, but I will definitely consider Ideal first for my next project. read more

I'm in the process of planning for a backsplash tile install in my kitchen. One of the tile contractors I've consulted with recommended I check out Ideal Tile and talk with Ali about potential ideas for my kitchen. I called ahead to make sure Ali would be in - and came in on a Saturday. Ali was very helpful. I showed him some pix of my kitchen on my iPad - and the kind of tile I was interested in. He got out some graph paper and sketched out a few things - design considerations and suggestions. We also looked at some of the tile offerings they have that were similar to what I am looking for. Ali is friendly, helpful, and has a great sense of humor! If you need tile for your bathroom or kitchen, you should check out Ideal Tile! read more

Ideal Tile - Flooring Near Me - Falls Church, Virginia

I purchased slate tiles for a fireplace surround and hearth. Ideal tile had the best selection and worked with my contractor for speedy delivery. When some of the tiles arrived slightly damaged, Ali quickly worked with the vendor to secure replacements. Recommend ideal tile for good service and excellent selection. read more

This place was awesome and the sales person Ramy was very courteous and a very knowledgeable sales person. Great place to search for tile you can find any style, any size, and a plethora of patterns. It was truly the best tile place we have ever been to. read more

Ideal Tile - a sign for a kitchen and bath design center - Flooring Near Me - Falls Church, Virginia

We had a fantastic experience from start to finish here. They installed beautiful countertops in our kitchen but also guided us through the process at every step. Their products and services are great, and the people are even nicer. We are going to bring them back to install backsplash as well, and have enjoyed browsing their hundreds of different tile options in the showroom. Couldn't have asked for a better experience and we are SO happy with how our kitchen turned out. read more

Horrible experience they promised that I could return surplus tile like the Tile Shop does. Just went there to return less then a week since my purchase . It would cost me moore to return then to keep... If the customer service design team was great I would overlook but that is also horrible. STAY AWAY read more

I purchased almost $2k of very nice tile from Ideal for a small bathroom remodel. Unfortunately, when the tile came in most of the tile had a scratch line down the middle. My contractor was very surprised at how it had been packaged (not Ideal's fault). I contacted Ideal and they had me bring it in to show them. Rod then arranged for replacement tile to be sent. He was a pleasure to deal with during a stressful time. All in all, my takeaway from all this is that their selection is adequate, design help limited, and returns (if needed) are charged a freight free. read more

We had a major leak/mold disaster that started in our master bath shower and spread to our lower level, walk-in closet and living room. After talking to a number of bathroom remodelers I selected Ideal Tile for our reconstruction because I was impressed with the engineering knowledge and design talent of the owner and manager Ali Rouhani. Ali's Tile Shop is his store front but he builds some 10-12 houses per year, so he really knows what he's doing and he stands behind all his work. He's extremely responsive and very detail oriented, and doesn't stop working until everything is perfect. His prices are not as high as many remodelers/builders in this area but not at the low end either - which is ideal. He uses subs, but they have been working with him for years and they are very skilled, reliable and respectful. Our new bathroom is really beautiful - we couldn't be happier! We will be repeat customers! read more

Ali R has so kindly reminded me to update my review. Two things: 1. Do not go here. Go to the Tile Shop. They have an amazing show room and service. Although we did appreciate the Tile Shop much more than we otherwise would have going there after we visited this place. 2. Ali, from the photo, it looks like you may have been the person who referred us to houzz.com. Maybe work on your store and service instead of trolling Yelp. read more

First of all, this is a beautiful store with so many varieties of really tasteful tile and other material for your home. Second, our salesman, Rod, is a real gentleman. He is knowledgeable, helpful, and extremely pleasant to deal with. We initially purchased some tile for our bathroom shower floor, but returned when we decided to change the color. In the course of our conversation, Rod suggested that given our needs we really didn't need new tile, just needed to professional clean our existing tile and caulk. He volunteered to refund our money and followed up. How many sales men do you encounter that would do something kind like that? Later, we determined that we needed new tile after all and ordered it again from Rod. We also are in the process of selecting tile for our kitchen counter and Rod has been so helpful, allowing us to take home sample sheets and obtaining other samples from the manufacturer to help us decide. In all, we have had a great experience and couldn't recommend Rod and another salesman at the Falls Church location whose name I do not know more highly. read more

Although some of the selection is good and interesting, the salesmen could not have been more apathetic and uninterested in helping in any way. It's a bad sign when a motivated buyer has to literally walk out because the seri e is so terrible. So I can't comment on the products because I couldn't buy them. Step it up Ideal Tile! read more

Sorry to hear about some bad experiences, but we had a great one. We are remodeling our kitchen and two bathrooms and we used Ideal Tile both times. Ali and his team are awesome. Ali gave us great suggestions that would fit in our design. He is very talented! Ideal tile has plenty of tiles to choose from. It is almost overmeling. Before buying your tiles, try Ideal tiles first. read more

As of this date, damaged tiles have not replaced nor have I been reimbursed. An entire box of tiles were broken and a significant amount of 2 x 2 tiles were damaged. In my opinion, very poor customer and quality control. I can understand how tiles could be damaged in transit, however, I don't understand come the problem was not and has not been rectified. read more

I'm a month into a nightmare bathroom renovation with an unscrupulous contractor. long story short - I was stuck driving around the DMV on a Saturday to find appropriate, complementary tile at the last minute. the guys at ideal didn't have what I needed on hand, but they were super helpful with advice and direction, even got on the phone with my unscrupulous contractor to put a scare into him. and then they sent me to the place where I found what I needed on the shelf. highly recommend. of course, I would also recommend going to them first, ordering ahead of time, getting recommendations on professionals, etc. read more

I came in on a Sunday with an inquiry about tiles. The sales rep took my information and said he would call on Monday with the information. I called on Wednesday having not received a call. The sales rep that picked up told me the person who was helping me would call me back later that day. I never received a call. Terrible service. Go to Mosaic Tile Co. for tile or Total Floors Inc. in Alexandria for tiles and more. Do not go here. read more

I had a great experience with this company. I forgot to bring my samples with me, but the staff looked up the cabinets and counter tops that I had purchased. They insisted I take my time and look at lots of options. I ended up going with the recommendation of the staff, and it worked out perfectly. They ordered the tile, and it came in a few days later. They kept me advised, and my contractor picked it up with no problems. read more

We came in today to take a look at tile and get some inspirations for remodeling our two small bathrooms. We originally just thought at LEAST updating the tile would bring out bathroom into modern living standards. Figuring out what to do with the space has been very difficult, and the current set up just wasn't working. The set up wasn't bad- but it really wasn't the best use of space. We found Ideal Tile and stopped in on a Sunday. I want to say first and foremost, when it comes to design- I am a difficult customer. I am picky, but I want to see multiple options. I am courteous and know what I like when I see it, but am not always the best at expressing it. Ali was able to easily help translate my needs into options. We came in and met with Ali. He was very kind, considerate, and attentive. Clients can easily look around without a pressure, and Ali is quick to provide assistance when wanted by customers. That is a careful balance that a lot of places do not master. We spent a good bit of time in the store as we were doing our research, and Ali possessed a wealth of information on all aspects of our search. Ali offered to look at our bathroom space (we had drawings) and give recommendations for changing the placement of items in our bathroom for a better flow and use of space. It was so kind of him to do, and he has immense design expertise. We discussed what we liked and about our priorities. Ali helped us to narrow down some options for both of our bathrooms and help us better estimate what the cost of all of the renovations would be including permits. This is our first bath remodel, and we know it can be expensive. He went above and beyond to give examples about how to effectively use the space, where it is better to spend your money versus other places, etc. read more

I purchased slate tile for my hearth that was suggested by the sales agent for my project. The tile had to be ordered. When it arrived at the store, I picked it up and brought it home for installation. BUT, it could not be installed because when we unpacked all the tile, the slate was flaking and crumbling and unusable (per my contractor). I contacted the owner of the store, explained the situation, and was informed the tile was special order and non-returnable/non-refundable. The owner also claimed the flaking and crumbling was 'normal'. When I pressed him for defending a poor quality, unusable product, and not offering any concession, he was obnoxious and rude. It was a total waste of $600-- had to be thrown out. Upon the advice of my contractor (whom I should have consulted before ever visiting Ideal Tile), I went to Mosaic Tile (see my review) to start the process over. I will never ever ever visit or buy from this store again. read more

I ordered tile from ideal tile which was supposed to be shipped to my home- I spent more than 25% of the tile cost on shipping (i.e. 220 cost of tile and 55 for shipping) and they never shipped to my house, they went to the store. When I called them back to schedule pick-up no one answered and there is no voicemail. Over 2 months I called about 6 times with no answer. Since then I have changed my plan for the renovation and when I finally got a hold of someone they said that the tile was probably unreturnable because of the dyelot (which was standard to the store but apparently might not be standard to the wharehouse). Another thing to be aware of is you can only pick up your tiles on Mon-Friday. I would not purchase from this tile place again. read more

My wife and I purchase tile for our kitchen back in 2011 from Ideal Tile. We worked with Ali who was very helpful throughout the entire process. We ended up buying glass tiles for our back-splash and tile for the floor. Everything looks great! We are now in the process of renovating our master bath and are working with Ali again on this project. This time around we are exploring the option of having Ideal tile do the whole project. I would highly recommend this store, they have no problem spending the time on each client to make sure you are completely happy with your choices. read more

Found them on the internet. Ali was super helpful and very friendly and had good suggestions for a design. Explained everything thoroughly. Delivery was write on time. I coudlent have asked for a better experience. Ask for Ali! read more

Exceptional customer service. I was on a deadline and they worked hard to ensure I got the tile I needed quickly enough to get the job done on time. I'm not sure they are the absolute cheapest, but I'm sure that if I paid a few extra dollars their customer service was worth it. I'll return for future tile needs. read more

I came simply to see tile variety in person for a bathroom and left wondering whether I should consider some other ideas. Ideal does custom poured concrete vanities, mantles, countertops with any color/texture you could imagine, etc. Their staff is attentive and helpful. When we are ready to pull the trigger, we will definitely come back. read more

When we began the process of renovating our kitchen, I was overwhelmed and unsure of what to expect. However, the staff at Ideal Tile quickly put me at ease. They guided us through each stage of the process and gave great advice when it came to making key decisions. They were hands-on in helping us pick out our flooring, tile and fixtures and I am thrilled with the end result. I'd definitely recommend them to anyone looking to do some remodeling! read more

This review is long overdue. We worked with Ali and Carin to renovate our kitchen and bathroom last summer. I met Ali when my mother-in-law took me to Ideal Tile to look for ideas for one of our bathrooms. Rami assisted us initially in finding tiles that we liked. I returned with my fiance the next day so that we could look for ideas for our kitchen, for which the work had been under contract with another company. We were so impressed with the selection at the store that we immediately regretted that we had already contracted someone else to do our work. Ali listened to our horror story with this other contractor, and offered to come by our house later that evening to check out our kitchen. He showed up on time, and immediately began spouting off ideas that were more in line with what we wanted to do. An ill-advised email from the other contractor was the stroke of luck we needed to get out of our other contract, and we began working with Ali. The finished product was exactly what we were looking for in our first renovations. One thing stands out about Ali--He is patient, calm, knowledgeable, and professional. He was always accessible and responsive whenever we had a question or concern. His suggestions were spot on aesthetically. Ali on more than one occasion went with us to Home Depot or the granite showroom to assist us in deciding what would look best in our kitchen (and stayed with us while we mulled and mulled over decisions). He added a very special touch to our bathroom. Best of all, he was mindful of our budget and kept us very close to it (we went over slightly by our own choice to go with LED undercabinet strip lighting instead of pucks). We get complimented on our kitchen and bathroom (especially our bathroom tiles) every time someone sees them for the first time. We would recommend Ideal Tile again and again! read more

My wife and I used Ideal Tile Design in Falls Church for remodeling our bathroom. We are very pleased with the outcome and recommend Mr. Ali Rouhani for his considerable help in not only helping us pick out the tile but also in helping us through his vision with the final design. His experience and professionalism was priceless to us. The showroom is well organized and stocked and we used their installers who did a very good job. We will no doubt be return customers and we are completely satisfied with our "new" bathroom. read more

My husband and I recently sold our house and bought a house that is gorgeous but has a very 60s kitchen so we need to renovate that and the bathrooms. Ideal Tile was the only showroom open on Sunday in our area and so we decided to visit. We patiently waited for over 30 minutes while the sales associate was helping other customers. Once the couple finished and left, we started a conversation with him and he was very short when he told us they recommend customers make an appt to come in. The website nor the phone message said anything about making an appointment. We didn't correct him and started asking questions about tiles, cabinets, etc and every step of the way he commented "but that might be pricey." He has no idea what our budget is because he didn't ask and he has no idea what money we are prepared to spend. He was very condescending throughout the 10 minute conversation. We asked about certain tiles for a backslap and said there was a minimum and I had to ask what that was because he wasn't willing to tell us and then when my husband asked a question, he asked if we looked upstairs. Not once did he offer, "let me show you." It seemed he was rolling out the red carpet for the older couple before us but couldn't be bothered to help us. He didn't offer a business card, my husband had to ask for it. It was so infuriating, so they will certainly not be getting our business for our bathrooms and kitchen. read more