My husband and I had a fantastic experience with Alison A. We truly appreciated her knowledge,…read morepatience, and professionalism throughout the process. Highly recommend this location for anyone looking to meet their home needs!

We selected a fan and it was not adequate for our living room space. After discussing the issue…read morewith Ferguson, Glenn and his showroom consultant, Rosa, were very accommodating. While there were some misunderstandings, I was extremely impressed that the matter was resolved and will continue to do business with this showroom. Thank you, Glenn and Rosa.

Mena Stone supplied and installed quartz countertops for our galley kitchen renovation. Also…read moresupplied the sink. Price was within our budget and work performed within our schedule. Installers friendly and professional. Have a number of other projects planned and will be using Mena again in the future.

I spoke with Lizette Mena at the Mainland location and scheduled an appointment. I provided all…read morepersonal details for the appointment. This company was a NO SHOW. Thankfully, I worked from home that day so it didn't present any issues except for loss of trust.

Considering a remodel? This place definitely has options. I don't know, but going from place to…read moreplace looking for tile, floors, doors, sinks, etc., is stressful. This offers a lot of variety for a lot of needs in one place. The pricing seemed pretty competitive, but honestly I was so overwhelmed I didn't really check this out as much as I should have. What was outstanding was the customer service. My questions were answered easily and returns were accepted with no hassle. This is a win-win for me.

I would give it a 0 if I could but Danielle Gillmore is very very but very unprofessional ! and…read morelacks tons customer service and communication skills ! I am appalled on how someone like that is a manager, let alone is allowed to work here . if you want need any flooring or anything of the sort I suggest you go to ANY other location but this one . It seems like she has a problem with Latinos or Mexicans . I had my family contractor call regarding my order who's first language is Spanish with a heavy accent called regarding the status on my order because I told him to, although he does have a language barrier its never been an issue to get his point across if you have a brain , which clearly she lacks. I have been in this store several times and never had an issue with any other associate from cashiers to designers to some people on the floor etc . there was even one time I did not have a receipt for one of my products and I do understand the policies and a young gentleman in the front with curly hair returned them for me either way due to me having my receipt for all of my other returns and it was only 2 pieces of a mosaic, cause floor and decor is all about assisting customers right?? WRONG !! And from seeing the reviews it is not a first. And I do not know who she feels like but clearly this is not the place for her she has such a bad reputation with the store because when I told my neighbor about this incident who also does tons of remodeling and business in this location he knew exactly who I was referring to which says A LOT . anyways she answered the phone and my contractor was explaining the situation that my order had been in a pending shipping for a while now . she proceeded to HUH!?? WHAT?! I CANNOT UNDERSTAND WHAT YOU ARE SAYING and "SIR I NEED YOU TO TALK CLEALY I DO NOT KNOW WHAT *mocks him* IS and *hangs up* . Yes just like that . as I'm in the kitchen listening to this I cannot believe my ears so I tell him to disregard it and I decide go into the store and there she is in the back desk with her jacked up teeth and eyes wide "Hi do you have a receipt??" I just walked through the door went to the pros and cancelled my order I cannot believe floor and decor would allow such person to work here she is clearly there just for a check . And clearly does not care to resolve any customer issues if anything she gets s kick or ruining your day and is straight up RUDE!! please save yourself a headache, gas and a trip, my family and I will no longer be doing business here or any F&D we'd rather not deal with someone as miserable as her. I will also be taking this to Human Resources because the energy she gives off is up front MALICIOUS!!

Went into this shop yesterday to get some brass couplings, and returned today to pick up a few…read moreadditional items. I am working on connections to gas space heaters in my home, and needed a 1/2 to 3/8 adaptor for the line, which is typically used for plumbing applications- therefore I returned to this store. Upon walking in, I made eye contact with the associate who assisted me yesterday and began a conversation with him. I placed the heater down on the counter so that I could show him the threads needed for the bottom connection, and in the middle of the conversation between the associate and I, a bald-headed man loudly interjected, "hey bro we is that a space heater? We don't work on those this is a plumbing shop dude." To which I replied, "look man I just need a connection". The associate who had helped me previously corrected the presumptuous manager who made an incorrect assumption and automatically prejudged my situation without ever welcoming me to the shop, or asking how they could help me. I let the manager know that I was looking for a part, and that I felt he had been a little abrasive as he came in pretty hot towards the situation. He looked at the associate and said "sell him his shit and get him out of here." When I asked him if there was an issue, he said "I'll fucking clock out right now and we can go outside and handle the problem." Never have I been threatened with physical battery by a customer service employee before, but to add fuel to the fire, he aggressively pointed at the sign on the wall and said "I can fucking refuse service to anybody I want." His profane-laced and aggressive attitude towards customers is obviously a concern, and unless you want to be threatened with physical violence from unstable staff with no people skills, I'd suggest frequenting one of the many other plumbing supply shops in San Antonio.

I just love the fact that this location doesn't demand for me to make an appointment for all my…read moretransactions. I have gone to so many showrooms and each one of them are sooooo rude! Basically ignore you. Vick and all the staff have been so helpful, courteous, and have provided all the information I need at any time from a $5 to $14k purchases. They are always very attentive, have competitive prices and excellent collections on faucets, toilets, handles, sinks, etc.

I would stay away from this company at all costs. They have deceptive trade practices. The original…read moredesign consultation Safe Showers quoted around $25,000. When my dad got the paperwork via email the grand total increases to $44,000. We asked Safe Showers to provide us with any break down of the cost increase they refused. I believe they took advantage of an elderly couple . My parents were promised a wheelchair accessible shower and Safe Showers did not make the shower wide enough. Safe showers left their bathroom unfinished and unusable. If you want a custom bathroom wheelchair accessible, DO NOT trust Safe Showers to the job. They are not capable of handling a custom bathroom, it's prefab materials that are not designed for zero entry like they needed.

Long story short: The tub surround installation was sloppy , including a broken wall piece and bad…read morecuts that were covered with a copious amount of sealant. The shower handle was not what I had requested. The water recycler didn't work at all. (That wasn't their fault, but they sent crews out twice to inspect it before ordering a new one.) After MULTIPLE visits and SIX different servicemen over a three month period, I have accepted the bathroom as complete. It's still not worth what I paid for it, but I give up.

Maggie and the team here are always leading the area for design and service…read more Top quality products, excellent service, and partnerships with high quality professional tile and stone contractors resulting in execution. All about relationships !! Ask for Maggie!!

My very expensive glass tile was ruined by my idiot contractor who called the store to ask what…read moregrout to use. After months of trying to fix it we had to demolish glass tile in two showers that the contractor screwed up. The owner did help me prove to the contractor it was his fault but he refused to use his insurance and it was not worth suing because we would " have to crime scene " for about two years. With mold growing demolition was in order and the owner said she would give me tile the second at her cost but that was not the truth. I begged her to give me a strong discount because 16,000$ in tile went into the dumpster but she would not. She said 7$ a foot was the cost of the tile I wanted and that was her cost. My new contractor found the same product ( not glass- such a nightmare I was too afraid) for 6.50$ a foot, so thanks for nothing Design Materials!! No class at all.

I'm writing this in attempt to truly warn any other customer in the market of a water softener DO…read moreNOT trust Sweetwater with your home. Sweetwater installed the system 5 years ago and it has never properly worked for any kind of longevity. Sweetwater will then charge you $300+ plus to come out and "fix it" then proceed to blame the customer for not having their technician over more often. I'm not spending my hard earned money on having to call a technician out every 3 months to fix the water softener. At some point we hoped Sweetwater would take accountability for their worthless system but unfortunately we were told the system is working "just fine". If you choose Sweetwater these are the results you will get.

The water thing is water ever like I'm already in with this contract and loan…read more But what I can't stand is I need someone to check on my water filter and they won't assist. It's always rescheduling rescheduling rescheduling and it's so annoying because we have jobs too, and I can't keep on calling it off.