Last year they came out and helped me with my refrigerator and this year. I'm hoping to have them…read morehelp me with my dryer element for my clothes dryer. The owner was very pleasant to talk to last year as he fixed my light in my refrigerator, he was prompt and courteous, respectful, and professional. I have not had a problem so far with the lighting element. I would recommend using this company as they were thorough, respectful, and courteous.

I called him last week for an LG oven it would not work, he gave a time range for when he would…read morearrive and he was on time, he seemed to be a very nice guy, he fixed our oven in about 20 minutes and was out the door. It was $175.00 which beets buying a new one. I Would recommend using this man to anyone. And also he is very local lives about a mile and a half from my home and that's what everybody needs to do support local businesses!

My son and I bought a stove here. Saleswoman was very helpful but not hovering. She had a great…read morepersonality and had answers for our inquiries. We came back the next day to pick it up and four employees helped with loading it. They have scratch and dent appliances and used appliances in great condition. I highly recommend this business

Very satisfied! sent friends and relatives...they are also very satisfied! Good deals and good…read morepeople!

Dennis is professional, courteous and timely. He returned my call the same day and got me on the…read moreschedule at a convenient time. He did the work quickly, efficiently and explained things as he went. He was priced fairly, and I will use him again as the need arises. And I recommend him as well. I also appreciated his conscientiousness in regard to dumping greasy water from my dishwasher...he made sure that it was over a fence so that my dog couldn't get to it.

Fixed our dryer. Fast, professional, excellent experience. Definitely a lifesaver; we were prepared…read moreto have to buy a new one. It's been a month and all is working perfectly.

Purchased a refrigerator for my son on 7/30/25. Not delivered until 08/05, Quit maintaining…read moretemperature on 08/08. Talked to Julie who said she would call my daughter-in-law to schedule a repair. No call. On 08/13 a different refrigerator delivered, stopped working on 08/18. Different refrigerator delivered on 08/23. During this time period I was in every day because Julie never returned a call and when I was in the excurs for the delays were: the repairman didn't show, I've got a delivery coming in tonight(this was used several times) and I forgot to call you after swearing she would call this time. Oh and the third refrigerator stopped working today, 09/30. She did replace the fridge twice which is the only reason I gave her the second star. I strongly advise steering clear of this business.

They've evidently gone out of business. My son went to pick up a refrigerator that I had purchased…read more They sent the wrong one and the one that they sent with him was not even working. My son even questioned whether the one that they wanted to send would have been something that I would have purchased. One of the employees said that I stopped and changed my mind. I did not change my mind and would not have changed my mind for one that didn't even fit in the area available for the refrigerator. And I would have never bought a bottom freezer because they are a service challenge because of extra mechanism. They promised to deliver one that was working and then backed off that promise and have cut off their phone. I've had good experience with this firm before, however I'm out $275 plus a lot of hassle. I have stopped by several times to see if I could pick up a refrigerator or get my money back. Anyone knows what's going on, please let me know.

I have used them twice, both times was great. First time was to replace a furnace capacitor and…read morethe second time when the furnace guy told me my igniter was shot. Instead of just accepting what I told them, they did a quick check and told me that most likely I just needed to clean the flame sensor since it was dirty (saving me $90 if I replaced the part). I went home tried the fix, but the igniter did not turn on. Based on the information they helped me over the phone to trace the problem back to its source. Great service and their prices are fair. If I need parts this is where I will get them.

very helpful staff that went far out of the way to find what we wanted…read moredelivery was easy to arrange and great followup

I was searching for a freezer but they all seemed so expensive there. Went to Lowes and found one…read morefor $100 less with free delivery

Well after reading the reviews I can clearly see my issue is not an isolated incident. My insurance…read morecompany scheduled an appointment 3 weeks ago for this guy to service my washer. They sent me an email saying the appointment was confirmed. Great! Only the guy never showed up. I called and he said it's not worth it to him to drive 20 minutes to my house. Guess he doesn't like money. So here I sit, no closer to getting my laundry done because this clown doesn't want to do his job.

Don't call!!! I had them come out in the beginning of Feb. to fix my dryer. They replaced parts…read more Then during the next load it started making the same sounds as before. They came back out and said they put cheap parts in that often don't last (Why they used those parts in the first place beats me!) so they would need to order new parts. I waited 3 weeks with no word from them. Then when I called he told me the parts were on back order but he'd call as soon as they arrived. I waited until the end of April with no word. I called again and was told the parts still hadn't arrived. It's now been over 2 1/2 months. I told them that a friend had the same problem and was able to get theirs fixed the same day with no problems. He said if I had the receipt or a copy of the check that he would refund me. I texted him a copy of the check that day and now he won't get back to me. I have sent two follow up texts with no response. It will be filing a complaint with the Better Business Bureau as well! Awful service!!! I wish I would have read all these negative reviews before calling them.

I called to place an order for a washer and dryer and the guy was extremely put out and annoyed…read morethat I couldn't give a model number. Refused to help me find one, and basically told me to eff off and call back when he wasn't "swamped" with voicemails. I was ready to purchase right away, and he just lost a sale of a brand new washer and dryer. Extremely rude.

I bought a washer 18 months ago. I bought top of the line so it would wIth stand out large family…read more Once the machine turned 1 year old I have nothing but issue. Parts and labor are under warranty but it takes them 3-4 weeks to come out to fix it. Once they leave and "repair" it something new is wrong with the machine and I still cannot use it. When I call you cannot get a person. They take 3-4 days to get back to you. Last time I called I was told they have one guy that can fix the machine. All the other techs quit. I will never buy another device from them again.

I'm still very upset. They did refund the $99 charge but they didn't fix the issue the guy caused…read moreand haven't reimbursed me the $175 it cost me to have another company identify and fix the issue. Lousy service. Lousy!!!

Gas oven making new unusual sound and I was smelling gas. I made an appointment online in the…read moremiddle of the night. Received a call the next morning shortly after 8:00 a.m. They got me in earlier than expected since there was a cancellation. A part was ordered (I have an old stove), it was in the next day, but when the box was opened, it was the item wanted but the igniter was on the opposite side with no way to fix it. Joe W., the technician, made phone calls and went out of his way to get the correct part so I would not have to wait 8-days for a part to be shipped from across the country. I appreciate it, the oven and stove now work better than when it was new. Now if you had a technician who can also fix treadmills I'd be all set.

We've used K&B for over 20 years and would never think of using any other service. Always prompt…read moreand within the time window given. Expert repair and fair rates. Professional, courteous, and fair. I don't know how you could ask for more.

Did not keep our initial appointment. Did not call or return or our call to inquire what happened…read more Very unprofessional. Quite disappointed.