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    The Subie Lab

    5.0 (1 review)
    Closed 10:00 am - 6:00 pm

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    Response time

    7 hours

    Response rate

    100%

    Services - The Subie Lab

    Auto brake repair

    Auto engine repair

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    4 months ago

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    Sussex Honda - Convenient charging station in the customer waiting area.

    Sussex Honda

    (20 reviews)

    I've been bringing my car to Sussex Honda for maintenance since 2023, but today's experience has…read moremade me reconsider. I called ahead and scheduled an oil change for 1:30 PM, and the call center confirmed the time. I arrived as scheduled, having planned my day around it -- only to be told the job would now take an hour and a half instead of the usual 20-30 minutes, with no explanation for the delay and no advance notice or offer to reschedule. If a fifteen-minute job suddenly takes ninety minutes, it tells me someone else was worked in ahead of me, and my scheduled time simply wasn't respected. When I called customer service afterward to raise the issue, I spoke with a representative -- Laurie or Donna, I believe -- who seemed eager to get off the phone and deflected any responsibility, making clear "it wasn't their problem." That kind of dismissiveness toward a loyal, longtime customer is unacceptable. Between the disregard for scheduled appointments, the lack of communication, and the dismissive customer service, I won't be returning to Sussex Honda for service at least until they change something -- and I will not recommend it to others. I'd urge management to take a hard look at how appointments and customer service are being handled.

    They are awful. I purchased a 2025 honda passport trailsport. Two months later my suv started to…read morevibrate. I took it to Honda to find out what's wrong with it. Upon inspection they told me the rotors were warped and they would take care of it. I wasn't happy because I spent a lot of money for a new car and I have defective rotors. They told me not to go down steep hills. Are you kidding me? The car was brand new and expensive. I told them there needs to be a recall on this problem and I wanted them replaced. I was told unless they get more complaints about the rotors it won't be replaced. My brother purchased the same vehicle different color and he had the same problem. What are the chances of that happening if it wasn't an on going problem. To top it off my sunroof started to leak. I brought to Honda and was told it was fixed. It happen to be raining and as I pulled out of the lot water poured into my car. I turned around asked to speak to the service manager and told him off. I contacted the honda corporation and filed a complaint about both issues. I told them what happened. I had a case number and was told the team will investigate. Lo and behold I was told Sussex Honda said they repaired both issues. I told them they're putting a bandaid on things that need to be replaced. I'm over the mileage for the lemon law and I'm stuck with a lemon of a car. I'll never buy Honda again and will never reccomend it. Honda sucks and so does the dealership. If you're smart stay away. I can't tell you how many times I went back there for both problems and was told everything was repaired. If you're smart you won't buy a honda and stay away from Sussex Honda.

    The Subie Lab - autorepair - Updated August 2026

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