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    Matts Garage

    5.0 (1 review)
    Open Open 24 hours

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    Sussex Honda - Convenient charging station in the customer waiting area.

    Sussex Honda

    (20 reviews)

    Great service here from start to finish. I noticed my car was eligible for recall work so I called…read morehere and spoke with Michelle who could not have been more patient, responsive, and helpful. I had a few schedule changes before my appointment and every time she was able to sort it out for me and make sure I had a set date and time to come in. They also followed up with a text and phone call to confirm everything which is great. I brought the car in for the appointment and was helped by Paul who was knowledgeable, nice and helpful. Turns out my car didn't need the recall work and I was in and out in about an hour. Paul was very pleasant throughout the experience and even complimented the shape my car was in. I was glad I didn't have to stick around for hours while they worked on my car but if I need any work done in the future I wouldn't hesitate to bring it into Sussex Honda.

    I've been bringing my car to Sussex Honda for maintenance since 2023, but today's experience has…read moremade me reconsider. I called ahead and scheduled an oil change for 1:30 PM, and the call center confirmed the time. I arrived as scheduled, having planned my day around it -- only to be told the job would now take an hour and a half instead of the usual 20-30 minutes, with no explanation for the delay and no advance notice or offer to reschedule. If a fifteen-minute job suddenly takes ninety minutes, it tells me someone else was worked in ahead of me, and my scheduled time simply wasn't respected. When I called customer service afterward to raise the issue, I spoke with a representative -- Laurie or Donna, I believe -- who seemed eager to get off the phone and deflected any responsibility, making clear "it wasn't their problem." That kind of dismissiveness toward a loyal, longtime customer is unacceptable. Between the disregard for scheduled appointments, the lack of communication, and the dismissive customer service, I won't be returning to Sussex Honda for service at least until they change something -- and I will not recommend it to others. I'd urge management to take a hard look at how appointments and customer service are being handled.

    Matts Garage - towing - Updated August 2026

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