****Please do yourself a favor and DO NOT EVER GO THERE!!****
I have had THE worst experience, both massage AND professionalism/service here at Spaahh at Hotel 1000. Let me try to give you the run down of what happened....trust me, read the whole thing.
So my story begins by me wanting to do something fun for the holidays so I bought my boyfriend and I a couples massage here. The booking went smoothly, and because I'm someone that is very active and gets massages on a weekly basis, I was hoping for an experienced technician with strong hands. I called and specifically asked for someone who can do deep tissue, and they assured me I had someone great.
Awesome, so far so good.
So we showed up about 20min to the appointment, they show us to the locker room to change. It's true what they say - the locker rooms are tiny, and not very comfortable to change in. I probably would have been uncomfortable changing if another person was in there at the same time with me, but I was just by myself so it was fine. The lockers all have self locking system but mine didn't lock, so the front desk lady had to get her special key to get it to work. Fine, whatever. Sometimes technology doesn't work. The robe they provided me in the locker was missing a tie, so I go ask for that. Fine, sometimes they forget. All small things. Then once you got changed to the robe, they provided us with beverages and we go to the foot soak area. It's basically a small room with basins to go chill. Not the most comfortable/relaxing room but whatever. The foot soak is basically just soapy water, nothing special...nothing close to something you'd get/expect for example at Ummelina or other day spas. So we just chill there for a while until our massage therapists comes and grabs us.
My therapist, Regina was super friendly in the beginning and the first thing she said was "I'm VERY good at what I do...." Um that should have been my warning sign. Oh boy how wrong that statement was. So they take us to the massage room, and we get a 50min couples massage. Mine was more like 50min of my therapist petting me and rubbing oil in a way that made no sense. Typically people get massages to get relaxation or muscle tension relief. I got neither. Mind you, I get massages weekly. However, I was NOT at all expecting this to be a mind-blowing experience, more so relaxation and fun with my partner, but this was just one of those 50min where you just lay there, hating EVERY minute of it because you're so pissed off at the technique, and so bad to the point that the massage your 10 year of cousin gives you for 10min for $15 dollar allowance seems infinitely better. It was as though she had ZERO understanding of body, musculature, or how anatomy or muscle groups work, I had asked her to go harder few times without any luck, I literally just laid in agony while she violently shook my arm MULTIPLE times....um is that a massage technique that you learned WHERE? So unpleasant in so many different ways I can't even describe to you. I hope you get the point.
Anyhow, it gets even BETTER. (And by better, I mean worst of the worst). So we get dressed, we get outside and my therapist asks how I'm feeling. I tell her "I'm feeling ok". She asks me, "Do you lift weights a lot?" And I go, "Yes, I'm very active in the gym, hence I get massages weekly to relieve muscle tension." Then she goes "Do you do yoga?" and I go, "Yes, I go to yoga 2-3 times a week...why?" and She then proceeds to tell me..."Oh you know you should maybe try to stop lifting so much, your body is too masculine and I think you should try taking up more flow-y exercises like yoga, so you can be more feminine..."
EXCUSE ME?!?! I look at her with dismay, like "um, what?" I try to keep calm and tell her that I do yoga...(again) and she keeps going "Oh no, like more feminine, flow-y yoga you know...". This goes on for a little bit. You guys, I am in ABSOLUTE SHOCK at this point. Did a massage therapist, someone who is in hospitality, customer service and someone who of all people, are supposed to have respect for all body types, just insult me by telling me my body is too muscular, and suggest that I stop lifting weights and I should take on more feminine activities? Is this even real. Honestly, loss of words.
I spoke with both the assistant manager (right after the incident) AND called the following morning to speak with the spa manage (Ana Michelle) and while they both apologized and acknowledged the "incident", they basically tried to justify the situation for this awful woman Regina by saying "Oh you know she didn't mean it....she has good intent" ARE YOU KIDDING ME. So you're cool with your employees making insulting comments, at a place of hospitality & customer service?
Hands down THE WORST experience I have ever had in my life, both service/massage wise, and from professionalism/business practice wise. Please, take your time & money elsewhere. I would not wish this experience upon ANYBODY. read more