I wanted to share feedback from my recent visit to your store on Saturday, October 25, at…read moreapproximately 5:35 p.m. I typically use this location to return Amazon packages and have always gone to the designated area in the back of the store. During this visit, however, I was directed to the front instead. When I arrived at the front, the signage pointed toward Customer Service, so I waited there for a short while. I noticed several employees performing various tasks, including two at the registers. After waiting, I asked one of the cashiers for clarification. A female associate informed me that all Amazon returns now go through the main line. I mentioned that the signage was somewhat misleading, as it still indicated Customer Service, but her response was curt--she suggested I "take it up with Corporate" and explained they had several call-outs that day. While I understand staffing challenges can occur, I was taken aback by the tone and lack of professionalism in the response. I wanted to bring this to your attention so the situation could be reviewed, as it may reflect an opportunity for better communication and customer service training. Thank you for your attention to this matter. Sincerely, [Your Name]

So this review is for the company itself. When they first…read moreopened we were at the opening in Vacaville California. The clothes were quality and fashion spot on. Especially for the Vera Wang collection. Through the years as with many, many companies, quality ran through the gauntlet. It is no more! Plastic shoes, thin, scratchy materials. Sometimes if I go I can find a quality item, but I have to hunt and dig, like my big heavy Madden Girl coat for winter. I love it. The big stopper for me was getting a phone call yesterday from a thick, thick accent from I believe the Philippines. The man was asking for me and insisted to speak to me, which I had told him several times it was me and asked what this was about. Then he gives me information that I had to think and decipher that I had a balance on my card. yes, I know. I was on vacation out of the country for 10 days. Payment due in 8th. I have never, ever received a call from Kohl's! EVER! I do always pay in full within a week or 2. Nope this time I was late. I told him I thought it was a scam and he started to say You want to pay now? I say No. He raises his voice and insists several times, You pay bill! With that I hung up thinking, yes it was a scam. I git on the website & found yes I was late by 5 days! 5 days!!!! His amount was correct. So now, I paid and canceled my account! Kohl's you outsourced your company and the standards I used to purchase a whole lot of products through the years! Good bye- Good riddance!! There are still quality stores with quality clothes that the staff still cares and attends to the clientele. You may not care now but enough people will. Many stores have gone belly up, and you are at risk having others in other countries have our private information access and to have them make aggressive threatening phone calls to great clients, well sucks for you CEO!

The store manager tiffany was very rude and put all the items i had placed in my car away as well…read moreas the cart when i was in the same isle as my cart i looked to the left to shop a little and my cart was gone when i looked back when i found the first worker i had asked tiffany if she had seen my cart she told me "if u leave it unattended we put it away" when i asked her where my items went she told me "back on the floor u have to go find them" then told me "it's policy and it looked unattended" in a condescending tone! I can't imagine how she is the manager i feel so bad for her employees! I also watched her talk to a worker named nori in a very disrespectful manner in the fitting room

How to start things off…read more.. This place is a mess down right. If you want to wait in like from 20min to even an hour or more, make sure your schedule is freed up. 99% of the time there would be a single cashier, and when they ask/call for back up you can hear in the radios that someone is either on their 15 or break or wouldn't be up until 15 or more minutes later. They keep their radios at a decent to high volume and rely on taking via managers from the register, which causes a lot of back up issue. Especially when it comes to transaction refunds, exchanges, or any other problems. Then let alone too, most of the time too. You can tell when someone doesn't even want to be at work there. Talking about a baby daddy, or their own relationship problems, even worse as well 99% of the time on their phone and asking someone else to take the register... Most of the staff is too laid back, and are just showing up to get paid but never want to put in the work. Let alone, apparently they get a bunch of new items almost on the daily? This store is too small and way overwhelmed with items that you cannot even find something decent unless you move things around.. If I worked for a company like this, I know for a fact there would be problems due to how much is going on already. But yet I cannot understand just how a company will sit by an allow a store to look, sell, and act like this...

The MarketPlace at Madison Crescent is a shopping center located at the intersection of U.S. 15 and…read moreU.S. 29 in western Gainesville, VA. I'm often in this shopping center as my favorite Italian restaurant - Desiderio Italian American Grill is located here: Desiderio Italian-American Grill http://www.yelp.com/biz/desiderio-italian-american-grill-gainesville Other businesses I frequent here include my gym - Anytime Fitness, Brooklyn Bros. Pizzeria, Subway, Virginia ABC Store, and Harris Teeter. Anytime Fitness http://www.yelp.com/biz/anytime-fitness-gainesville Brooklyn Brothers Pizzeria http://www.yelp.com/biz/brooklyn-brothers-pizzeria-gainesville Subway http://www.yelp.com/biz/subway-gainesville-7 Virginia ABC Store http://www.yelp.com/biz/virginia-abc-store-gainesville-2 Harris Teeter http://www.yelp.com/biz/harris-teeter-gainesville There are a number of other businesses here as well, including a tax service, a hair salon, a nail salon, a mattress store, a bank, a martial arts business, and an Eggspectation.

I love the spaghetti and meatballs dish! Love this restaurant. My husband especially likes the…read moreVeal Sinatra. The majority of our visits we have had excellent service and food. Yes, there have been a couple of times when it has been "off" somewhat. Those times have been when it is very crowded and they do seem a bit overwhelmed. Our servers have always been very pleasant and on top of things such as refilling water glasses, asking if I want another glass of Merlot, etc. Iam happy there is a family restaurant in our area and not just another chain restaurant.

One of the best shopping centers in Fairfax County!…read more 1. It never has a lack of parking. 2. The Giant here gives a homey vibe. I have run into many staff that have been here for over a decade and more, and they are always so friendly and warm. 3. The array of restaurants available in the strip-- bagels/smoothies for grab and go, casual dining options, and more. 4. The CVS can be a little crummy but it's always been reliable for photo printing, pharmacy, etc. 5. Extraneous: Music & Arts store, a cleaner's, nail salon, etc. Located across the library, I have always seen students in the area study before walking across the street for errands or a bite. It's also always very clean and tidy in the lot and by the stores.

This mall is looking it's age. Just look at the Giant grocery store. Wish I could be more positive,…read morealthough you usually can find a parking spot here. Also I'm glad they upgraded this. Yet this area of Fairfax is high end, so this strip mall doesn't seem to fit. The Tropical Smoothie might be the most happening store. Okay Music and Arts is decent. Famous Dave's is a disappointment, and the CVS here can be a zoo. California Tortilla is overrated, although thankful Tony's Pizza is here now. It's smaller than the Fair Lakes one, but just happy it is on the premises. There's a ABC, Hallmark, and Starbucks. That's just not very exciting. My hope is one day this can be hooked up.

I come to this TJ maxx probably 1-2 times a month and it's amazing every time. The clothes are…read moresuper organized, the floors are clean, and the employees are extremely nice!

Bro I'm so sorry but I need to change my review. I've noticed a change in this particular tj maxx…read morelocation. I'll break it down. Some of you may agree or disagree but again this is based on what I've seen and experienced ! 1. Taking advantage of non-English speakers Im not the only one who sees this in many employees. I've noticed these two employees are INCREDIBLY pushy on non-English speaking people/people who have a limited vocabulary. They will not stop pestering them until they give in. It irritates me in a way since I'm myself am Hispanic/Latino. 2. The line can take forever I found a super cute dress today I loved. All of the employees were signing up people for the credit card and I feel like there should be two or one registers or even a credit card sign up desk because you have alot of people in line waiting and these sign ups take so long. The people in front and behind me were very irritated cause 10 minutes have passed by and we haven't moved a bit.. I had to put the dress back cause I just didn't feel like the wait was worth it. 3. A change in staff attitude I noticed (not all) but many of the employees here are very rude and condescending. Such as attitude and rolling of the eyes at customers (they haven't done anything to provoked them like being mean first or messy) which throws me off That's all honestly I come to this place VERY often almost everyday lol so I can definitely see a change and the pace of the store is becoming slower and slower.

The shopping center and Surrounding buildings are well maintained, taken kare of and organized by…read morethe management. The management and crew are very friendly, helpful and informative

The stores are great but the leasing group needs to repaint the parking spaces and directional…read morearrows around the parking lot. I have almost been hit more times then I can count.

Lately I have been buying a lot of clothes online. Old Navy has some of the best deals and value…read morefor what you get in my opinion, and It's great to be able to purchase something online and return it in store if you don't like it.

You pull into the lot and it's pretty deserted. Half the shops are closed in the strip mall, but…read moreit's old navy, so I went on ahead. I was looking to exchange something for a different size. I couldn't find it so I went to an associate. She helped to look it up and realized it wasnt' in the store so she told me they could order it and ship it free to me just go to the front desk. I'm assuming it was the manager, was helping me. She verified all information (email, phone, address) etc and told me to verify what she inputted, even suggested I take a picture of the confirmation code JUST in case. Very thorough, very on point (made sure I got the updated pricing). Very professional!

I'm changing my review from 4 to 5. This store has Great sales! Less expensive than Walmart and the…read morelike by far! I love all things in all aisles. It can be a bit overwhelming but great stuff here. Matt with the ladder. That's what we called him. We must have used his help 3 times while there. Super nice. Great sales. You want it, they got it..for less. I love it.

The only reason for the 4 stars because I came here the day after Christmas and there were 2…read moreregisters opened 2 closed. I'm assuming it was a manager, told us that we had to move the line (which was wrapped around the corner). Several people were saying that instead of reprimanding your customers, how about she open another register. It was a bit nuts. The store was very clean and very easy to go through around.