What should have been an enjoyable night out became a negative experience because of serious lack of professionalism and respect from an employee named Bridget.
While I was sitting at the bar waiting for a drink, Bridget singled me out in front of other customers and questioned me about not leaving a tip. She made comments about why I was there if I wasn't tipping and then refused to serve me another drink because it. She continued with "Aww, what are you gonna do, just stand there?" I was caught completely off guard and felt embarrassed being put on the spot in front of everyone.
What made the situation even stranger was that she had barely interacted with me all night. She wasn't even my main bartender. She poured me like one shot.
The entire interaction left me feeling humiliated. Other people saw what happened and even approached me afterward and expressed how bad they felt for me. Some even bought me drinks because of what they witnessed. When complete strangers are apologizing for the behavior of your staff, that's a problem. Some also mentioned that they had seen and heard about Bridget's behavior on several occasions.
Unfortunately, it didn't end there. As my friends and I were leaving, Bridget came outside and made a point of speak loudly and directly to me in a way that felt sarcastic and mocking. She watched our entire group leave and didn't say a word to a single other person which only reinforced the feeling that I was being targeted.
I've worked in customer service and understand that tips are appreciated, But publicly embarrassing a customer, refusing service over a tip, and then continuing to antagonize them afterward is completely uncalled for.
What makes this especially disappointing is that this was my first time going out with friends since losing my younger sister. I was looking forward to a night of laughter, music, and a chance to take my mind off everything for a few hours. Instead, I left feeling disgusted and disrespected.
Customers come to Salty Fox to relax and enjoy themselves, not to be shamed by staff. The way I was treated by Bridget was unacceptable and by no means should be tolerated. :(
The owners don't really care about their business and her repulsive behavior because there has been multiple complaints and she's still there. Also, looking at their reviews on google instead of trying to resolve the issues, they make sly and smart remarks to their customer.You should want the best for your customers and business but they are condoning horrible customer service which is pushing people away. Do better Salty Fox! I used to love coming here with a whole bunch of my friends but Bridget put a real bad taste in my mouth and I don't think we'll be back. read more