I have been a customer of Midwest Power Equipment for 10 years, I bought my riding mower from them,…read morenot the box store!, they have taken care of all warrantee issues with no questions asked. Very happy with the service and knowledge of the staff. Thank you. BAE

I will never shop at or have service done at this store. Took in a rototiller to be diagnosed for a…read morefluid leak and possible running issue. After almost 2 weeks I get the quote back of over $800 in repairs. New tiller only about $1000. When I picked it up, I noticed that not one bolt or screw had been removed(dirt still on head). Not sure how you figure out what needs fixed if you don't open it up.

I'm so disappointed in their service. Found them by googling lawn mower repair. They offer free…read morepickup and drop off, which is great. They told me it would be a few days to come pickup my riding mower, which was cool. I don't want to write a book so I'll just list it out: 1. Were kind enough to wait around 15 minutes for us to get home as we didn't know they were on the way. (We gave them a tip for this). Paid the fee for diagnosis in cash at time of pickup. Driver was very nice. 2. Was told it'd take a week to diagnose. 3. Week goes by. No call. We call and are told they'd get to it that afternoon. No call. 4. We called next day. Still not diagnosed. Week and 2 days now. They say by that afternoon and we'd get a call that day. 5. Another 3 days go by. We call after thinking I saw it sitting outside in front of their shop that day. Almost 2 weeks now. Was told there was a note on it to just sharpen blades, I informed them no, it was for a problem starting. 7. Next day, no call again. I call. Was told they don't know what's wrong. Want to keep looking for issue. 8. Next day. No call again. We call. They still have no info so we ask for it to be dropped off that day. Told that if we are not home, they can just drop it in our driveway.No mower delivered. 9. Next day. Call again. Ask why it wasn't dropped of. Told it will be dropped today. 10. Next day: Garage open, car inside. Both my husband and I are home. Hear a noise outside. See mower dropped in rain in driveway. No one knocked. It seems like they are a newer business, but this is no way to succeed. I'm just disappointed. They seemed nice but to not even knock with the garage open and people clearly home is just poor service. Not following through with callbacks and self imposed deadlines is also poor service. Would not recommend.

As in the previous post they offered free pick-up and delivery. One week after they picked up my…read moreGarden Tractor I visited their shop, totally disorganized and my tractor was sitting out in front of the store on the sidewalk. They told me that they would get to it yet that week and would call with an estimate on parts, no call. Two weeks after they picked up the unit I visited again they had not touched the unit since my last visit. They told me they would get right on it and they were happy I was not mad due to the fact they had not touched the unit in two weeks. They called me about a week later and said the work was done and they could bring the unit out that day, 20 minutes latter I get another call the unit won't start to load it on the trailer and they would have to look into it deeper and call me the next day with an estimate on the work to be done. On that date they also offered to put an OLD 14 horse engine in it, my tractor has a 19 HP engine I told them NO I want the same engine that it has currently, they told me that it would cost around $500 or more to fix, I said get me an estimate on the parts and labor and was told that would be done and I would receive a call the next day, NO CALL. On the day they had the unit for three weeks I went to the shop and looked at the tractor again sitting on the sidewalk out front, it looked as if it had never been touched except for the scratches on the hood and the muffler guard that had been destroyed and bent back into the muffler, (more than likely when they picked up the unit as it was thrown in the trailer sideways). At that point I asked to have the unit delivered to my home as by this time I had decided this place is totally incompetent and would have destroyed the unit if I had it there any longer. The unit was delivered to my home with the following issues: They had lost the original key that was in it when they picked it up, the smashed muffler guard, the side panels were not secured on with the body clips that secure it ( had to order new ones ). If I could have given them a lower than 1 star rating I would have. DO NOT TAKE YOUR EQUIPMENT TO THEM, I AM SURE THEY WILL BE OUT OF BUISINESS SOON!

I have always been treated well at DNG, I bought a compact tractor and several attachments…read more Whenever I came in to service or had to order parts I feel I am treated with courtesy. ( Brandon & Bob in parts Go the extra mile to make sure my parts for repair are correct) Brian the manager & Gus the owner always go out of their way to make sure we are happy with our purchases AFTER the sale and take time to listen to concerns. I have dealt with both Angie and Tom in the sales department and always feel they are giving me their best deal and explain the product thoroughly. My father-in-law who also shops exclusively at DNG for his farm equipment is friends with the owner because they both have the same customer oriented philosophy of making sure the customer is taken care of!

Sept 2020...Went into the Mason location where Travis was waiting to help us. We were there to…read moreselect a new zero turn mower. Not a small purchase. The showroom is big, clean, organized, bright and pretty well stocked with equipment from John Deere, ExMark, Stihl and others. Travis took great care of us. No pressure, patient and knowledgeable. We spent over 5k but felt we got as good a deal as possible with Travis double checking on rebates and with the manager. The ExMark we bought comes with a good warranty and D&G has good service, so I expect we'll be OK.

When I had a difficult time getting the refrigerator my 92 year old Mom had ordered, Angie Baragar,…read moreone of the managers in this store, went above and beyond to help get the refrigerator for my Mom. Katie Christ at the Okemos store also went above and beyond in helping us. If they hadn't helped, my Mom would have been without a refrigerator for several days. Thank you Angie and Kadie! Amy Kilbridge

Since this store is open, I've been going there and buying products. It was easy to find things and…read morenow they're doing some crazy ass stuff, moving everything around and creating a terrible experience for customers and for contractors and I work in the contracting business and I'm no longer gonna be going to Home Depot. I'm switching to Menards.

They had two of the four trailer tires I needed and Marissa went above and beyond to make sure she…read morehelped me get what I needed from other stores in the area. This girl listened, searched, did not give up, but dug deeper to find me what I was looking for. She made me laugh. She made me feel like a friend. She's an absolute fantastic human being. Who represented TSC as good as anyone I have ever seen at one of their locations. It makes me wish I needed more stuff from Tractor Supply because I wish all of my shopping experiences were so pleasant. I later learned that the tires were a little bit expensive, but the experience made it all worth it. Good people = great days. Thank you, Marissa.

I appreciate the large tsc guy giving me advice on how to install a larger battery into my cub…read morecadet lawn tractor yesterday

I was given an estimate of $900 to fix my backhoe - actual bill was over double that. Part of this…read morewas transport cost (contractor) but I was advised that transporter was delivering in my neighborhood and I believed this should have resulted in a lower cost when unit was picked up. I should have been given expected total cost at start. The repairs were done quickly and apparently well.

five months after they took my tractor away it still is not repaired even though they have received…read morethe full amount quoted to do the work. Now phone calls are not even returned.

Has been a good service for us. Sometimes slow but depends upon who came first, right? Will…read morecontinue to use to keep our old mower going until new mower is needed.

They diagnosed the starter as ruined and replaced it with a used starter. They completely…read morelubricated the entire machine. They sharpened my blades. They were very pleasant and thorough. I recommend this business! They also saved me money!