As in the previous post they offered free pick-up and delivery. One week after they picked up my Garden Tractor I visited their shop, totally disorganized and my tractor was sitting out in front of the store on the sidewalk. They told me that they would get to it yet that week and would call with an estimate on parts, no call. Two weeks after they picked up the unit I visited again they had not touched the unit since my last visit. They told me they would get right on it and they were happy I was not mad due to the fact they had not touched the unit in two weeks. They called me about a week later and said the work was done and they could bring the unit out that day, 20 minutes latter I get another call the unit won't start to load it on the trailer and they would have to look into it deeper and call me the next day with an estimate on the work to be done. On that date they also offered to put an OLD 14 horse engine in it, my tractor has a 19 HP engine I told them NO I want the same engine that it has currently, they told me that it would cost around $500 or more to fix, I said get me an estimate on the parts and labor and was told that would be done and I would receive a call the next day, NO CALL. On the day they had the unit for three weeks I went to the shop and looked at the tractor again sitting on the sidewalk out front, it looked as if it had never been touched except for the scratches on the hood and the muffler guard that had been destroyed and bent back into the muffler, (more than likely when they picked up the unit as it was thrown in the trailer sideways). At that point I asked to have the unit delivered to my home as by this time I had decided this place is totally incompetent and would have destroyed the unit if I had it there any longer. The unit was delivered to my home with the following issues: They had lost the original key that was in it when they picked it up, the smashed muffler guard, the side panels were not secured on with the body clips that secure it ( had to order new ones ).
If I could have given them a lower than 1 star rating I would have.
DO NOT TAKE YOUR EQUIPMENT TO THEM, I AM SURE THEY WILL BE OUT OF BUISINESS SOON! read more
