we have been quite satisfied with Lanes. we've purchased a stove, a refrigerator and a microwave…read morefrom them. the reason for the lower rating is that: 1. the stove installation was never fully levelled perfectly and it's always been an annoyance for us. the workers didn't seem to understand how to do this or really want to do it. not impressed with the professionalism of the company's installers. 2. their repair rates are very very high. we will be looking around next time we have a repair.

Houston was timely and efficient. Thoroughly and quickly found the concern over dishwasher not…read moreworking well. He carefully listened to what I had experienced. He pulled a couple of removable parts that I was unaware of and showed me how to clean them. He examined the rest of the dishwasher to make sure it was working properly and did a quick run. I would hire Lane's and ask for Houston by name.

Vac broke. They were very quick and honest with their assessment that there was no hope. Also gave…read morerecommendations.

From the owner: Sales - Service - Parts. All makes and models. Over 1,000 NEW/USE Vacuums. Used vacuums starting at…read more$35.00.

I called for serving my gas oven. Unfortunately, they are a General Contractor and not a service…read morerepairer.

Good communication and scheduling. Prompt appearance as scheduled. Quick effective repair. Fair…read moreprice.

I could not recommend this business enough. We worked with Chris and he came to our house Wednesday…read moreto diagnose an issue with our fridge. The part was supposed to come on Friday, but it didn't. Rather than rescheduling, he is personally driving out of town to get the part to make sure he can fix it today. 10/10 recommend these guys.

I'm so disappointed in their service. Found them by googling lawn mower repair. They offer free…read morepickup and drop off, which is great. They told me it would be a few days to come pickup my riding mower, which was cool. I don't want to write a book so I'll just list it out: 1. Were kind enough to wait around 15 minutes for us to get home as we didn't know they were on the way. (We gave them a tip for this). Paid the fee for diagnosis in cash at time of pickup. Driver was very nice. 2. Was told it'd take a week to diagnose. 3. Week goes by. No call. We call and are told they'd get to it that afternoon. No call. 4. We called next day. Still not diagnosed. Week and 2 days now. They say by that afternoon and we'd get a call that day. 5. Another 3 days go by. We call after thinking I saw it sitting outside in front of their shop that day. Almost 2 weeks now. Was told there was a note on it to just sharpen blades, I informed them no, it was for a problem starting. 7. Next day, no call again. I call. Was told they don't know what's wrong. Want to keep looking for issue. 8. Next day. No call again. We call. They still have no info so we ask for it to be dropped off that day. Told that if we are not home, they can just drop it in our driveway.No mower delivered. 9. Next day. Call again. Ask why it wasn't dropped of. Told it will be dropped today. 10. Next day: Garage open, car inside. Both my husband and I are home. Hear a noise outside. See mower dropped in rain in driveway. No one knocked. It seems like they are a newer business, but this is no way to succeed. I'm just disappointed. They seemed nice but to not even knock with the garage open and people clearly home is just poor service. Not following through with callbacks and self imposed deadlines is also poor service. Would not recommend.

As in the previous post they offered free pick-up and delivery. One week after they picked up my…read moreGarden Tractor I visited their shop, totally disorganized and my tractor was sitting out in front of the store on the sidewalk. They told me that they would get to it yet that week and would call with an estimate on parts, no call. Two weeks after they picked up the unit I visited again they had not touched the unit since my last visit. They told me they would get right on it and they were happy I was not mad due to the fact they had not touched the unit in two weeks. They called me about a week later and said the work was done and they could bring the unit out that day, 20 minutes latter I get another call the unit won't start to load it on the trailer and they would have to look into it deeper and call me the next day with an estimate on the work to be done. On that date they also offered to put an OLD 14 horse engine in it, my tractor has a 19 HP engine I told them NO I want the same engine that it has currently, they told me that it would cost around $500 or more to fix, I said get me an estimate on the parts and labor and was told that would be done and I would receive a call the next day, NO CALL. On the day they had the unit for three weeks I went to the shop and looked at the tractor again sitting on the sidewalk out front, it looked as if it had never been touched except for the scratches on the hood and the muffler guard that had been destroyed and bent back into the muffler, (more than likely when they picked up the unit as it was thrown in the trailer sideways). At that point I asked to have the unit delivered to my home as by this time I had decided this place is totally incompetent and would have destroyed the unit if I had it there any longer. The unit was delivered to my home with the following issues: They had lost the original key that was in it when they picked it up, the smashed muffler guard, the side panels were not secured on with the body clips that secure it ( had to order new ones ). If I could have given them a lower than 1 star rating I would have. DO NOT TAKE YOUR EQUIPMENT TO THEM, I AM SURE THEY WILL BE OUT OF BUISINESS SOON!

I was suggested this company. Never again. He had no idea what he was doing and I threw away good…read moremoney; oven range still didn't work.

I waited 4 days for an appointment for service on my washer/dryer, the repair associate was here…read morefor 5 minutes, did not address either issue that was happening and told me to replace the entire unit and charged me $110.00. Do Not Use This Service, they do not appear to me to be honest and seem to be perpetuating a fraud. I did call the business to let them know of my experience, the response was that they will speak to the associate. Not that they would send another associate or refund my money, but that they will speak with him. Completely unacceptable.