Last week, my 18 month-old refrigerator started making a loud noise at varying intervals. I called…read moreDick's Appliance Service and within 24 hours, Rob was at my door ready to look into the problem. Within 30 seconds of his arrival he diagnosed the problem as ice on the freezer fan (my words not his). Within 7 minutes he had the problem fixed. His work was immaculate, professionally, and of the highest quality. If you have an appliance in need of service, you will not find a better company to go to than Dick's Appliance Service. Quick, professional, and incredibly reasonable fees. Truly, Plato's idea of an Appliance Service provider.

Rob saved the day. My banshee dryer was driving me (and my poor neighbors) insane and I just…read morecouldn't take it anymore! Called on Thursday, respond Friday morning, and Rob was there Monday afternoon to fix it. Extraordinarily polite (even took off his boots without asking) and just a pure professional the entire time. Fixed the squeaky wheel with a three month guarantee. Thank you for bringing some blessed silence back into our lives. Highly recommend!! Don't grit your teeth and pray that the noise will stop. You have suffered enough - call them now!!

WORST COMPANY EVER!! If there was a zero star option I would use it! They came to "fix" my…read moredishwasher under warranty and ended up not connecting the hose back and flooded my basement. Called them to address and they wouldn't come and fix the situation or repair the damage they did! STAY FAR AWAY!!

Fabulous service as always. When my fridge died the first person we SHOULD have called was G&W. I…read moregot the run around from another appliance sales spot in the area and turned to G&W! They delivered 2 fridges to my place in record time and did an amazing job!

we have been quite satisfied with Lanes. we've purchased a stove, a refrigerator and a microwave…read morefrom them. the reason for the lower rating is that: 1. the stove installation was never fully levelled perfectly and it's always been an annoyance for us. the workers didn't seem to understand how to do this or really want to do it. not impressed with the professionalism of the company's installers. 2. their repair rates are very very high. we will be looking around next time we have a repair.

Houston was timely and efficient. Thoroughly and quickly found the concern over dishwasher not…read moreworking well. He carefully listened to what I had experienced. He pulled a couple of removable parts that I was unaware of and showed me how to clean them. He examined the rest of the dishwasher to make sure it was working properly and did a quick run. I would hire Lane's and ask for Houston by name.

My husband gets home at 3:40pm to find out the blower on our wood boiler went out. I quickly found…read morethe part we needed was available at Charlotte Electric Motors. I notice that they close at 4pm so I quickly called at 3:59 and they answered the phone! The man told use they had the part and said he didn't mind waiting and asked how far away we are. We live 40 min from their shop in Charlotte. He told us we could call him because he lives 1 mile away from the shop and that he would be glad to come back so we can get the part we needed. We didn't want to inconvenience him, but really appreciated the above and beyond customer service since not having a blower for a wood stove on a 19 degree evening in December is a big deal! We ended up paying for the part online and asked if he would just leave it by the door for us to pick up. He agreed to our request, we got the part we needed and our wood boiler is now fix in the same night! We really appreciate Charlotte Electric Motors and what they helped us accomplish, our night could have been so much worse.

I couldn't be more disappointed in these people. On a friend's recommendation I dropped my hot tub…read moremotor off for repair and was told they would get to it the next week. Several weeks went by with no communication so I called to check on it and was told it was bad. So, I asked what the options were, and the gentleman said he could replace it for a couple hundred bucks and would let me know when he found something. Several more weeks went by and still, nothing. So I called again. This time he said he would rebuild it with spare parts he had laying around. Not keen on this idea as well as it being contradictory to what I was told the last time, I questioned this but he assured me it would be fine and that it would come with a 1 yr warranty. So I told him to go ahead with that. Again, several more weeks go by with no communication. I call yet again and was told they were waiting on me to tell them the size of the water connections on the pump. I told them that that nobody ever told me that to which the lady on the phone argued, saying they did. Despite having no reason to at this point given what had transpired thus far, I gave them the benefit of the doubt here. I gave them the dimensions and was told again it would be ready the next week. I gave it two with, again, no communication before finally going in and asked for my motor back which was in the exact state as I brought it in. I very politely explained all of this to the lady running the counter and was met with nothing but deflection and excuses about how they deal with industrial stuff as well which backs them up, etc. I said that makes sense but does not justify them telling me one thing and doing another, nor the complete lack of communication. She said, and I quote: "your hot tub pump is not important to anybody when there is industrial stuff to worry about, and we don't call people to provide them updates" (even when it takes months longer than what they were told). She never so much as offered any apology for the inconvenience. I said yes ma'am, this clearly is not the shop for me then and walked out with my pump. Even after dealing with all of this, I was nothing but polite and kind, and was met with a snotty attitude, and a complete lack of ownership over the situation by C.E.M. I'd never go back. This whole situation was unacceptable at every step. I don't do business with people of this character. And I would advise others to seek an alternative.

Pettit Hardware is a great place to do business…read more They don't try very hard to sell merchandise. Rather, they ask about my project and help me solve my problems. Sometimes they suggest that I hire a professional. Sometimes they point to a tool or part that will make my job much easier. I never get the impression that they are swaggering around and trying to impress me with how much they know. That compares to some other hardware stores where the clerks are either never there, or too busy stocking shelves to help me, or on a huge ego trip or dumber than a box of rocks. Nope. The folks at Pettit Hardware don't push. They just try to help.

I have a defective Hoover floor scrubber i bought brand new online. Hoover sent me here for the…read more"repair" I have been calling them for days and double checking the number, it just rings a few times then changes to an awful ring that is painful to hear the a fax or dial up network. I tried 3 days in a row and triple checked the number. I did not want to drive for half an hour if they had a fix over the phone or if they were closed. Today I took my lunch hour to go there and in the window there is a big sign that says "CLOSED 12/24 - 1/1 Merry Christmas and Happy New Year!" WHAT? No Message on their phone at all let alone saying they are closed for a WEEK! Get a voicemail service PLEASE. So I call Hoover to get an alternate repair shop, they do have a VM and it says they are closed for the holidays. I can not win.

Good communication and scheduling. Prompt appearance as scheduled. Quick effective repair. Fair…read moreprice.

I could not recommend this business enough. We worked with Chris and he came to our house Wednesday…read moreto diagnose an issue with our fridge. The part was supposed to come on Friday, but it didn't. Rather than rescheduling, he is personally driving out of town to get the part to make sure he can fix it today. 10/10 recommend these guys.

Great folks, took three trips, not their fault, someone scammed wirlpool by repacking used parts…read more Money well spent washer works great, get the warranty you won't regret it.

Products are good - but pricing is bad. $300 more than other local vendors. They lowered their…read moreprice on my item by $100 the day after I ordered mine, and they would not give me the adjustment. Also, charged me $175 to install an item that costs $159. Not happy.

not from fl lol no idea why that popped up. This shop is the best around. Worth the hr plus…read moredrive. They are honest and helpful. Anyone ever need advice/help with their appliances...GO THERE Thanks again

I had a vacuum that wasn't working right and called Lams to see if I could drop it off. I dropped…read moreit off in the morning and they called me in the afternoon letting me know what was wrong with it and what the price would be to fix it. They had it ready for me the next morning - good as new! Fast, reliable, and affordable! Highly recommend!